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We were a group of 4 adults (2 with special needs - 1 wheelchair ) The staff were very helpfull however the lifts were very tight fitting for wheelchars and luggage. This i have to say is the only negative i can say about the hotel. The rooms are extremely comfortable, decor of hotel beautiful...restaurant and food..delicious and reasonable. The location is ideal especially if your intention is to go to a show in the Royal theatre which is right beside it. All in all, we had a very enjoyable stay, staff were extremely courteous and helpful, and i would have no hesitation in staying in the Harlequinn hotel or recommending it in the future. It is not very accessible for parking, we parked behind it in the Royal theatre parking and when we got in the staff told us that there was parking available somewhere else however it is very confusing and not very clear as to where this parking area is or how to get to it. That is the only thing i can say!!
Great stay friendly staff ,great food ,pleasant surroundings,well appointed for both shopping and entertainment all in all a pleasant stay .
its next door to the Royal! the rooms are nicely decroated! there is not enough seats in the bar area, we had to go back to our room with our drinks
The hotel was very centrally located and extremely comfortable. The only glich was that when I went to pay for the room (we were on a room only basis) I was also asked to pay for two breakfasts which we did not consume. The reception did a check but apparently some people had had breakfasts and charged them to my room.
The indoor parking
Hotel was new, shower was excellent. No bar of soap, only liquid soap.
The room wasent too warm and the bed was very comfy. Staff very nice
every time we walked into the hotel it was wow,decor was beautiful,food good,liked there being afternoon menu,and for our short stay it was fine the traffic noise in the bedroom was a bit over powering
The rooms are very clean, warm and comfortable. Location is excellent
The decor was fab and it was soooo clean. The bed was very comfy Not one thing
Were allowed to check in early an duse the leisure facilities after check out time Receptionist seemed more interedted in having a conversation about her social life over the phone than assisting us.
Reception staff & Breakfast staff really friendly and helpful. Staying 1 overnight to attend a wedding. Hotel easy to find, well signed posted
Room was lovely. We paid €79 for the room which I think is good value. Breakfast wasn't included but we just paid extra for it. Modern surroundings. There were workmen quite visible. Breakfast wasn't especially nice (White pudding was very poor, no brown bread).
Convenient , very clean , comfortable , food really good . None.
Terrific room, big bed, very clean, lovely furnishings.
checking out no heating freezing cold, 150 children running wild
Clean, friendly and staff were brilliant.. I was there for a wedding and the food was magnificent... Breakfast trays left in the corridor for a good few hours..
Great location for the bosing weekend
we booked breaffy house but were sent to the international sport hotel which is more like an institution then a hotel
We enjoyed the Spa and pool facilities in the hotel. The food was good and the evening meal in the restaurant was good value. Overall the hotel staff were very welcoming and professional. Our family had no issues during our stay.
The fact that it was out of town. It was very quiet and peaceful and very relaxing. The bedspreads could be a bit more modern. They looked a bit dated.
Staff were friendly Initially said there was no room in main hotel but when we complained about accomadation offered suddenly a room was found for us
We had a very spacious room with a great view. the tv was so far from the bed that the remote control didn't work but I guess this is a minor complaint! Also the breakfast was 13.50 which I think is over priced.
the evening meal in the main dining room. bar / lounge area is very small and narrow in comparson to the overall size of the hotel. breakfast not included in the price of overnight stay.
Had an upgrade frome a family room to a lodge.Disadvantage was getting wet when going over to hotel, but worth it for the extra space. In the lodge there was a dangerous stip of metal sticking up from the floor.Kept chair over it as could have caused a nasty cut to someones foot.Breakfast on website said 7.50 euros we were charged 10.00 for the first night and 9.95 for the second.
Clean modern rooms and quite cheap Newly and only partially opened so few facilitities available - staff not very helpful or particularly skilled
Clean room no facilities to eat within the hotel - had to walk through heavy rain to the nearby hotel in order to get breakfast.
buetifull setting lodge was very run down needed major overhall
Help received from staff excellent Noise from adjacent rooms quite loud but we were moved after complaint
Great location, plenty for kids to do The Room was freezing cold during the night time - heat would need to be on during night at tis time of year, esp for kids
Surroundings were lovely There could have been a clearer sign for the International hotel on Road leading from Castlebar. We were not given clear directions where the Sports hotel was when we arrived at the main hotel, perhaps you should be able to check in at the main hotel???
My main reason for staying at the hotel was to use the facilites of the leisure centre, in particular the pool. When I checked in on Sunday evening, I checked the opening and closing times of same. I was told the pool opened at 7am, so I went down at 745am on Monday morning to discover the pool wasn't open. Upon checkout I mentioned it to the staff, and the response was that the pool was open at 7am, with no further explanation. There was no apology forthcoming, so as you can imagine I was very disappointed with the staff and the experience in general. I was also very surprised that a hotel of this standard does not provide bar food, but instead a carvery at 830pm on a Sunday evening.
the room service were rude and 1 hour and 30 mins early with breakfast. items request to room such as towel had to be request several times. other guess were incredible rude and noisey and staff didn't care
That there was a fridge, sink & counter top in our room, ideal for people travelling with children. Confusion in the dining room for breakfast, outside of peak hours. Ordered a taxi from the 'taxi phone line' at reception which never showed up, had to take the car to get to a show we were going to in the TF theatre to avoid being late. They should review this taxi service or provide more than one taxi company's details.
We were attending a show in the sports arena, and were staying in the Woods hotel (connected to the arena). It is ideal to be staying in the hotel while attending the show. The staff were lovely. The fact that the heating was on a timer, to turn on the heating we had to go out to the corridor and press a button on the wall which turned the heating on for 2 hours, this time of the year (the winter) it is really unacceptable to have to do this. Once the heater turned off the room cooled down very fast. Having to go to the main hotel for food inc breakfast. If there is an event on in the arena, the hotel is very noisy, we didn't get much sleep.
They room was really big and nice. The stuff was nice to the kids and they did an excellent job in the bistro.
everything was excellent, food good value, rooms were lovely size, music in bar, staff so nice, even the hotel owner was so nice, enjoyed it so much, will def return again soon, couldn't fault a thing,
Room size and condition excellent General ambience of hotel excellent Breakfast on the Wednesday only fair, poor choice of breads, poor selection of fruit, fruit drinks. Cooked part of breakfast was fine. The background music in the breakfast room was terrible,sounded like someone was being strangled, with appropriate protest noise. Would expect a four star hotel to have a spa , pool , gym. Lighting for reading in bed could be improved,
How nice a clean the Hotel was and the rooms were a fine size. I was happy with the hotel,I only stayed two nights but would go back again
large comfortable room, lovely bathroom got breakfast delivered to room in morning which cost an extra £5 per person per head, however the breakfast fry was cold and overcooked.
The staff are very friendly and efficient. The rooms are huge. We were attending a wedding so it was hard to get a parking space.
From once we entered the hotel everything was more than good.the staff was like one big family and seamed very happy in there jobs This question is not applyable to the hotel
Very family orientated, friendly, clean, lovely food-overall a very enjoyable stay
As I was there for a dance event, the function room was important and it was very good. Rooms were extremely spacious, food was lovely and services were good. In some areas of the hotel the upholstery was stained and this reflects badly on what is otherwise a very clean hotel.
The bedroom was really spacious, as was reception area and bar/restaurant. Rooms were quiet. The staff were all helpful and friendly. Breakfast was plentiful and great!
Wonderful stay from check-in to check out. Welcoming, friendly staff, knowledgable about local sights. Superb bedroom and ensuite, with an amazing view and high standard of cleanliness. Food and wine were delicious but over-priced, which put us off eating in the restaurant on our 2nd night.
THe View from the room and as it was lower than the raod no noise from traffic and staff were very nice Bar area and eating area are all the one not great fan of this
Nice room, Good Bed, Good Food, Good view from the room - would recommend it Only negative - there should be instructions on how to operate the Apple TV - Surround Sound!
Very responsive to our requests for fixing several maintenace problems. Quiet, relaxing atmosphere, great food, both breakfast and dinner. Lower level rooms have great views of river, but have little privacy. Maintenance should be improved.
i enjoyed the spa,relaxed and chilled atmosphere
The room was well laid out and spacious. The bathroom was excelent.Every staff member we encountered was plesent and efficent The prices on your web site were higher than we paid thru a third party booking agency.
Wow factor when you pulled onto the estate, very ornate and posh. The grounds are beautiful and the rooms very nicely decorated. Our room was on the side of the building and there was no way to regulate the heat, the room was very hot and the windows only opened approximately 4 inches, never cooled down, so sleeping was a challenge. Get a corner room or go on a cold day.
Staff very helpful and friendly. Beautiful surroundings, close to town and local amenities. Rooms lovely, food lovely, atmosphere lovely. I think that the leisure facilities are excellent, but they need to enforce the rules a bit more, and deal with noisy children etc.
The hotel is quite beautiful. The wood and turf fire gives a fantastic warm and homely feel. The staff are friendly and professional. The rooms are excellent. A wonderful place to stay.
I liked the spa facility, convenience to the local town and I enjoyed walking the beautiful grounds. I would like to high light the efficency of Gabreilla in the spa.
The dinner was not great at any price; at €64 it was dreadful. The bar food was fine, as was the breakfast
Excellent accommodation; friendly, helpful staff; very comfortable and relaxing. The service at breakfast time did not match the otherwise excellent experience.
FRom the moment we arrived we felt relaxed the hotel is cosy, like a home away from home. The staff can't do enough for you. Breakfast was absolutely delicious. The hotel bar was really lovely. The pool/jacuzzi was brilliant, we went early morning it was pure heaven to relax in the jacuzzi over looking the estate. We really fell in love with Mount Falcon! Only criticism is the restaurant/bistro is very expensive for very small portions, less frills and more good, reasonably priced food would make this hotel perfect.
Helpfulness and courtesy of the staff
Wow!! What a fantastic Hotel, this has to be a dream combo. Spa for the ladies and the best salmon fishing in Ireland within the grounds.
This is one of the best hotels I have ever stayed in. From the moment you went through the door the staff make you feel like your the only one that matters. Restaurant and food was super. Room was very big and well laid out. Would definately recomment this hotel . Only complaint was that there were too many children at the hotel as it was Easter weekend. Don't think it's really a hotel suitable for children.