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every time we walked into the hotel it was wow,decor was beautiful,food good,liked there being afternoon menu,and for our short stay it was fine the traffic noise in the bedroom was a bit over powering
The room wasent too warm and the bed was very comfy. Staff very nice
The rooms are very clean, warm and comfortable. Location is excellent
Great stay friendly staff ,great food ,pleasant surroundings,well appointed for both shopping and entertainment all in all a pleasant stay .
The hotel was very centrally located and extremely comfortable. The only glich was that when I went to pay for the room (we were on a room only basis) I was also asked to pay for two breakfasts which we did not consume. The reception did a check but apparently some people had had breakfasts and charged them to my room.
The decor was fab and it was soooo clean. The bed was very comfy Not one thing
its next door to the Royal! the rooms are nicely decroated! there is not enough seats in the bar area, we had to go back to our room with our drinks
Hotel was new, shower was excellent. No bar of soap, only liquid soap.
We were a group of 4 adults (2 with special needs - 1 wheelchair ) The staff were very helpfull however the lifts were very tight fitting for wheelchars and luggage. This i have to say is the only negative i can say about the hotel. The rooms are extremely comfortable, decor of hotel beautiful...restaurant and food..delicious and reasonable. The location is ideal especially if your intention is to go to a show in the Royal theatre which is right beside it. All in all, we had a very enjoyable stay, staff were extremely courteous and helpful, and i would have no hesitation in staying in the Harlequinn hotel or recommending it in the future. It is not very accessible for parking, we parked behind it in the Royal theatre parking and when we got in the staff told us that there was parking available somewhere else however it is very confusing and not very clear as to where this parking area is or how to get to it. That is the only thing i can say!!
The indoor parking
Terrific room, big bed, very clean, lovely furnishings.
Room was lovely. We paid €79 for the room which I think is good value. Breakfast wasn't included but we just paid extra for it. Modern surroundings. There were workmen quite visible. Breakfast wasn't especially nice (White pudding was very poor, no brown bread).
Convenient , very clean , comfortable , food really good . None.
Reception staff & Breakfast staff really friendly and helpful. Staying 1 overnight to attend a wedding. Hotel easy to find, well signed posted
Were allowed to check in early an duse the leisure facilities after check out time Receptionist seemed more interedted in having a conversation about her social life over the phone than assisting us.
checking out no heating freezing cold, 150 children running wild
The fact that it was out of town. It was very quiet and peaceful and very relaxing. The bedspreads could be a bit more modern. They looked a bit dated.
Had an upgrade frome a family room to a lodge.Disadvantage was getting wet when going over to hotel, but worth it for the extra space. In the lodge there was a dangerous stip of metal sticking up from the floor.Kept chair over it as could have caused a nasty cut to someones foot.Breakfast on website said 7.50 euros we were charged 10.00 for the first night and 9.95 for the second.
Staff were friendly Initially said there was no room in main hotel but when we complained about accomadation offered suddenly a room was found for us
the evening meal in the main dining room. bar / lounge area is very small and narrow in comparson to the overall size of the hotel. breakfast not included in the price of overnight stay.
Clean, friendly and staff were brilliant.. I was there for a wedding and the food was magnificent... Breakfast trays left in the corridor for a good few hours..
Great location for the bosing weekend
we booked breaffy house but were sent to the international sport hotel which is more like an institution then a hotel
We had a very spacious room with a great view. the tv was so far from the bed that the remote control didn't work but I guess this is a minor complaint! Also the breakfast was 13.50 which I think is over priced.
We enjoyed the Spa and pool facilities in the hotel. The food was good and the evening meal in the restaurant was good value. Overall the hotel staff were very welcoming and professional. Our family had no issues during our stay.
They room was really big and nice. The stuff was nice to the kids and they did an excellent job in the bistro.
From once we entered the hotel everything was more than good.the staff was like one big family and seamed very happy in there jobs This question is not applyable to the hotel
everything was excellent, food good value, rooms were lovely size, music in bar, staff so nice, even the hotel owner was so nice, enjoyed it so much, will def return again soon, couldn't fault a thing,
Very family orientated, friendly, clean, lovely food-overall a very enjoyable stay
The staff are very friendly and efficient. The rooms are huge. We were attending a wedding so it was hard to get a parking space.
As I was there for a dance event, the function room was important and it was very good. Rooms were extremely spacious, food was lovely and services were good. In some areas of the hotel the upholstery was stained and this reflects badly on what is otherwise a very clean hotel.
large comfortable room, lovely bathroom got breakfast delivered to room in morning which cost an extra £5 per person per head, however the breakfast fry was cold and overcooked.
Room size and condition excellent General ambience of hotel excellent Breakfast on the Wednesday only fair, poor choice of breads, poor selection of fruit, fruit drinks. Cooked part of breakfast was fine. The background music in the breakfast room was terrible,sounded like someone was being strangled, with appropriate protest noise. Would expect a four star hotel to have a spa , pool , gym. Lighting for reading in bed could be improved,
How nice a clean the Hotel was and the rooms were a fine size. I was happy with the hotel,I only stayed two nights but would go back again
The bedroom was really spacious, as was reception area and bar/restaurant. Rooms were quiet. The staff were all helpful and friendly. Breakfast was plentiful and great!
Great location, plenty for kids to do The Room was freezing cold during the night time - heat would need to be on during night at tis time of year, esp for kids
buetifull setting lodge was very run down needed major overhall
Clean modern rooms and quite cheap Newly and only partially opened so few facilitities available - staff not very helpful or particularly skilled
Help received from staff excellent Noise from adjacent rooms quite loud but we were moved after complaint
Surroundings were lovely There could have been a clearer sign for the International hotel on Road leading from Castlebar. We were not given clear directions where the Sports hotel was when we arrived at the main hotel, perhaps you should be able to check in at the main hotel???
We were attending a show in the sports arena, and were staying in the Woods hotel (connected to the arena). It is ideal to be staying in the hotel while attending the show. The staff were lovely. The fact that the heating was on a timer, to turn on the heating we had to go out to the corridor and press a button on the wall which turned the heating on for 2 hours, this time of the year (the winter) it is really unacceptable to have to do this. Once the heater turned off the room cooled down very fast. Having to go to the main hotel for food inc breakfast. If there is an event on in the arena, the hotel is very noisy, we didn't get much sleep.
Clean room no facilities to eat within the hotel - had to walk through heavy rain to the nearby hotel in order to get breakfast.
the room service were rude and 1 hour and 30 mins early with breakfast. items request to room such as towel had to be request several times. other guess were incredible rude and noisey and staff didn't care
My main reason for staying at the hotel was to use the facilites of the leisure centre, in particular the pool. When I checked in on Sunday evening, I checked the opening and closing times of same. I was told the pool opened at 7am, so I went down at 745am on Monday morning to discover the pool wasn't open. Upon checkout I mentioned it to the staff, and the response was that the pool was open at 7am, with no further explanation. There was no apology forthcoming, so as you can imagine I was very disappointed with the staff and the experience in general. I was also very surprised that a hotel of this standard does not provide bar food, but instead a carvery at 830pm on a Sunday evening.
That there was a fridge, sink & counter top in our room, ideal for people travelling with children. Confusion in the dining room for breakfast, outside of peak hours. Ordered a taxi from the 'taxi phone line' at reception which never showed up, had to take the car to get to a show we were going to in the TF theatre to avoid being late. They should review this taxi service or provide more than one taxi company's details.
Wonderful stay from check-in to check out. Welcoming, friendly staff, knowledgable about local sights. Superb bedroom and ensuite, with an amazing view and high standard of cleanliness. Food and wine were delicious but over-priced, which put us off eating in the restaurant on our 2nd night.
Very responsive to our requests for fixing several maintenace problems. Quiet, relaxing atmosphere, great food, both breakfast and dinner. Lower level rooms have great views of river, but have little privacy. Maintenance should be improved.
Nice room, Good Bed, Good Food, Good view from the room - would recommend it Only negative - there should be instructions on how to operate the Apple TV - Surround Sound!
The room was well laid out and spacious. The bathroom was excelent.Every staff member we encountered was plesent and efficent The prices on your web site were higher than we paid thru a third party booking agency.
i enjoyed the spa,relaxed and chilled atmosphere
THe View from the room and as it was lower than the raod no noise from traffic and staff were very nice Bar area and eating area are all the one not great fan of this
The hotel is quite beautiful. The wood and turf fire gives a fantastic warm and homely feel. The staff are friendly and professional. The rooms are excellent. A wonderful place to stay.
Wow factor when you pulled onto the estate, very ornate and posh. The grounds are beautiful and the rooms very nicely decorated. Our room was on the side of the building and there was no way to regulate the heat, the room was very hot and the windows only opened approximately 4 inches, never cooled down, so sleeping was a challenge. Get a corner room or go on a cold day.
Helpfulness and courtesy of the staff
The dinner was not great at any price; at €64 it was dreadful. The bar food was fine, as was the breakfast
Excellent accommodation; friendly, helpful staff; very comfortable and relaxing. The service at breakfast time did not match the otherwise excellent experience.
Wow!! What a fantastic Hotel, this has to be a dream combo. Spa for the ladies and the best salmon fishing in Ireland within the grounds.
I liked the spa facility, convenience to the local town and I enjoyed walking the beautiful grounds. I would like to high light the efficency of Gabreilla in the spa.
Staff very helpful and friendly. Beautiful surroundings, close to town and local amenities. Rooms lovely, food lovely, atmosphere lovely. I think that the leisure facilities are excellent, but they need to enforce the rules a bit more, and deal with noisy children etc.
This is one of the best hotels I have ever stayed in. From the moment you went through the door the staff make you feel like your the only one that matters. Restaurant and food was super. Room was very big and well laid out. Would definately recomment this hotel . Only complaint was that there were too many children at the hotel as it was Easter weekend. Don't think it's really a hotel suitable for children.
FRom the moment we arrived we felt relaxed the hotel is cosy, like a home away from home. The staff can't do enough for you. Breakfast was absolutely delicious. The hotel bar was really lovely. The pool/jacuzzi was brilliant, we went early morning it was pure heaven to relax in the jacuzzi over looking the estate. We really fell in love with Mount Falcon! Only criticism is the restaurant/bistro is very expensive for very small portions, less frills and more good, reasonably priced food would make this hotel perfect.
really friendly helpful staff door cards - had to get one re-programmed 3 times -real nuisance going up and down to the reception late at night. We booked via booking.com (months before our stay) and the hotel did not have any record of our booking when we arrived so it was fortunate there were spare rooms.
There was no staff in the hotel untill after 8.00 a.m.
Lovely location with a very nice bar area and extremely friendly and helpfull staff Smell of sewage if you park in the far away corner of car park (smell does not reach anyway near hotel)
I liked the location for the purpose I was there. The staff were very friendly and efficient and the breakfast was great.
Eating and drinking with family
close to knock shrine
Allows pets.nice hotel and friendly.good food and spacious rooms n/A
The staff are very friendly and the breakfast was lovely. It could have done with some entertainment on the friday or saturday night. We would not have gone up the town if their had been more to keep us in the hotel.Beautifully decorated though.What a beautiful function room for a wedding. It was massive !Beautiful location for a wedding.
friendly staff excellent food comfortable beds bathroom very cold
The room was spacious and clean. The breakfast meal was excellent. The location suited our requirements. Hotel Internet PC was out of order.
good location,relaxing environment It is becoming dated and showing signs of age except for front of house/foyer area
The room was clean, and the hotel had immaculate gardens. The spa area is very dated and the jacuzzi smelt very bad. make sure you take your own swim hat and towel to avoid extra costs. The internet costs 1 euro per 8 min, which is a little steep. I felt the whole hotel experience was designed to extract more money from you. Also who ever decided that ironing board in cupboards were a good idea, have you tried using an ironing borad in a cupboard whilst ironing??? The hotel is very dated exept the reception area. You get what you pay for.
Staff Service The heating wasn't on in all of the hotel so our room was very cold and it was the same sitting in the bar.
Facilities were good, with the pool and the leisure centre on site. No
the service was good, food was of an average standard and reasonably priced. Bar prices were not extorionanite, nice surrondings. some of the decor was a little dated.No facilities for smokers.
The Hotel was very welcoming. Staff were very friendly. The evening meal in the Brosna Restaurant was very good. Location was lovely with its gardens and proximity to the Brosna river/weir. No - although I felt that the viewing area/cafe overlooking the pool was somewhat dull and uninviting . It seemed that the Hotel needed some "freshening up" in places
Staff very helpful and pleasant. Leisurely walk into town. Bar and food a little expensive
Friendliness of staff
We liked the outside gardens and the bar/restaurant area was a very relaxed environment. It was a very old hotel. The swimming pool/leisure area was very detached from the hotel. You could hear through the walls. Also, the kids meals were very over priced.
Breakfast room staff were helpful Hotel was quite dingy and rundown looking