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cleanliness of the room
The lobby and registration area are very inviting and stylish. The staff was very helpful. The beds were great and the breakfast was excellent.
Nice comfortable hotel, close to the centre but in a calm residendial erea
Convenient location for my purposes, car parking was very secure although perhaps pricey. Air conditioning in the bedrooms would be welcome for a summer visit.
Bright and airy atmosphere. With one exception everything worked easily. The bed was very comfortable. The staff were all very friendly and helpful. I would have liked a little more in the way of a "personal touch" to the room. The shower head was defective and if I had been staying longer I would have asked to have it replaced. I would have appreciated some mini toiletries (as is normal in hotels of this standard). I tried to only have one towel changed after my first night but despite doing as instructed (placing the towel I needed replacing in the bath tub) all my towels were replaced. I therefore kept the Do Not Disturb sign on the outside of the door in order to stop my room being attended to at all. Breakfast was fine. Very nice to have fresh bread served but please could it be sliced properly, in a machine before putting out; leaving this to the guests to do with a bread knife is neither hygenic nor practical.
hotel staff were very friendly and helpful everything was ok.. only pillows not very comfy
Quiet neighbourhood, and quiet hotel. Very helpful reception staff.
the staff was helpful, rooms were clean
In a quiet area, yet very central to shopping areas. Great breakfast. seems new, or recently renovated
The room was very large and everything was very clean and upper class.
Lovely and helpful staff! Nice and spacious room Kitchen wasnt very well equipped
Spacy room (apartment), well furnished, good breakfast, clean staff
the hotel suite is confortable. the hoel located next to shopping area.
very friendly and helpful staff.. large rooms but only small bedroom according to the room size.. very close to the city center in a walking way..
no ashtray's in the smoking room, staff couldn't find me on either...appreciate it was opening night
Good location & excellent value for money
Very good breakfast, good location and nice staff. The value for money certainly the reason for choose this hotel. Make some improvement in the lift.
Expensive, less servise and convinient, don't suggest family to go servise apartment, but they lock in the kitch said shall pay add 17 Euro then can open
Elegant surroundings. Wonderful breakfast and service. The airconditioning didn't work particularly well and it was pretty warm.
The perfect location right next to city center, the comfort offered by the apartment at a very good value-for-money price, perfect staff always willing to please you. Underground closed parking is a real plus. If the restaurant's menu will include soups as well, we will really appreciate it.
staff toilet not en-suite
Good budget hotel.The basic rooms do not have en-suit.Good Breakfast
very clean, modern, good location, friendly staff and good breakfast. insist on a larger room. the "upgraded" room we got was probably 1/5 of what's shown on the photo. the shower is very near the bed, no door to the bathroom. toilet in a separate area. if your companion is showering with enthusiasm your bed will get wet. the receptionist initially told me that parking was included, but at checkout I was charged 16 euros per night. Not a huge deal, but I was confused, I guess something was lost in translation.
The rooms were the worst i have seen in a hotel for a long time the tv was tiny and placed on top of the mini bar. the rooms were not ensuite which was probably stated on your site but i missed it. the bed tiny and uncomfortable. I paid the same price last year and stayed at the ibis hotel. It was a palace in comparison to this hotel. Very disapointing
Breakfast was excellent and very good value. Staff were a bit miserable. Don't expect any luxuries but suited my one night transit stop.
Very friendly staff that is ready to help. The location is close to S-Bahn, so you get around very quickly. The shared shower and bathroom facilities are very small.
the room was cleaned personel was very helpful and kind the bahtroom is separat and there is no internet hotel rooms.
Your rooms are quiet, clean, and nicely furnished. They offer everything I need, and the price level is very reasonable. And very important: Your personnel is very friendly, correct, and relaxed. The atmosphere is just fine. I disliked nothing at all. Just one remark which is not a complaint, only a recommandation. Please run a check or some maintenance on your hot water system - the hot water-flow rate through the shower was a little on the slow side. Nothing serious, however.
Front desk manager was excellent when I checked in. Early morning, the duty personnel was not as helpful and I was unable to find the subway station for airport and had to take taxi. It was very stressful. Taxi ride from train and to airport are quite expensive. For 2 star, it was quite acceptable. Room was clean and comfortable.
Friendly staff.Very clean. Ideal location. Tea/coffee making facilities in room would have been nice but at the price can`t realy complain.
Very hot whilst I stayed which necessitated the windows wide open all night...unfortunately the trams and ambulances were quite noisy.
the location is perfect, near to everything ,.great staff clean rooms, i've been there twice , and will do again.
the breakfast is good. check in time 16:00, but when you ask hotle to check out slightly late, say 16:00,but hotel advise me that it is impossible,o'wise you choose other hotle. I was in hotle from Oct 1-Oct 3, two nights, it is not exhibition busy season, to show a little bit flixible for the hotle should be OK.
1. There is bad smell in the whole Hotel coming from the Cafe below the building which smoking (Hablibubly) 2. Too many noise at late night from drunk people in the street.
great location,very comfortable and great value nothing wrong at all !
Excellent price, great location if the Zeil is your target. I've read what other people wrote about heating in the room and Wireless Internet connection - when we stayed there, the room was perfectly heated and the Internet connection quite satisfactory. They didn't let us prolong our check out by 2 hours although the hotel was half empty.
location is good ,staff aren't pro,a bit noisy at night
good location. clean functional rooms. quiet. staff were offhand and not very courteous.
position The bathroom need to be repared
The breakfast was great. The room was very small for $100/night. They charged my card in full for a 4 night stay as soon as I made reservation (long before I arrived in Germany). They have a 45 day no cancellation policy, meaning you cannot cancel or alter your reservation within 45 days of your trip. I think their cancellation policy is absurd and completely outside hotel norms. Booking.com falsely advertised that my card would not be charged at time of reservation. buyer beware
The staff we so friendly and the rooms were immaculate. The location was great, very central and near the underground for such a good price. I would definitely recommend staying here.
Staff was very friendly and spoke English. The location, right off the ZOO U6 stop, was very convenient, and it was walking distance for me to the Konstablerwache U5 stop.
The location was good - close to the UBahn and Strassenbahn, the staff was friendly, and there were free apples in the lobby. The facilities did not match the pictures from booking.com, the room furniture was very old (including a radio that looked like it came from the 70s), the curtains were kitchy/old, and the overall feel was rundown.
Quite Could have been better if I had stayed in main hotel block
Nice spot, Metro just in front of the door, nice people, good beds. No comfort hotel but perfect for a citytrip or conference stay when the conference hotel is too expensive.
Not much really. 3 stars...lol...more like 1! First Beware! Internet access means they have one old computer in the lobby that you can use, albeit no one else is! They do not have wifi access! Also room was a bit depressing I couldnt wait to get out. Its okay if you are with a few friends trying to save a few bucks...but this is a 1 star hotel. Also...I usually never review but had to for this one.
Location, cheap, good quality Smoking in the lobby
The proximity to the zoo and the airport were excellent. We loved the excellent zoo. I have looked forward to this for a long time.
staff, very help full and polite rooms are bit out of date and not corresponde with price during the fair
location and clean room Rooms need a refurbish
Friendly and helpful staff, just a few steps away from U6/7 Zoo station, quiet neighborhood, nice breakfast included Wi-fi works ok, but could use upgrading. Tip: Wi-fi works better in breakfast room. Listing says free internet, but hotel charges 10 Euro per stay.
I am an experienced traveller, and always inspect my room upon arrival. Upon checking behind the headboard of the bead, I three small, white, multilegged bugs (_not_ bed bugs, but nasty nevertheless and very much alive) along with a seeming lifetime's worth of dead skin flakes and other grotesque signs that this place had not been cleaned in ages. Took one of the bugs to the front desk in a tissue, said I wasn't comfortable staying in a place this unclean, and asked for my money back. They offered me another room, but I really didn't want to stay there. In the end, they refused to refund my money. Don't go to this place.
Good breakfast and quiet location, close to the Metro and the Zoo. We had a reservation for a double room. When we've arrived, the receptionist sent us in the basement, in a room with two separated bed, no private WC and near the hotel closet. After some claims, we've obtained a new smaller room, with private WC but with a small bed. At least, for the day after, we have obtained a new and decent double room... how much effort!
Heater did not work. Could not repair it on arrival night. Had to move wife and 2 children to another room. Heater wasnt working well in this room either. Had a very cold night. No availability for extra bed.
Central location, only 10 minute walk to the centre of Frankfurt Room smelled of cigarette smoke. The room was not very clean in general. Staff wasn't very friendly.
For what you pay for, the accommodations were fantastic. Room, fridge, TV, elevator were all small, but functional. The bathroom was well stocked and clean; the beds were exceptionally comfortable. The street outside the hotel was quiet (which is important as the window needs to be open in warm weather as there is no AC). Location was awesome: very safe, quiet, pretty area, across the street from the metro and zoo, with stores and restaurants not too far away. The hallway outside the rooms is loud (stone floors with poorly insulated room doors); this was not a major issue as there was not a lot of hallway traffic, but some may be disturbed by it.
Downtown location but very calm. Good beds. The breakfast could be improved and was rather simple.
Location is ok. Bathroom is clean & tidy. Hotel lobby is small but clean and nice contemporary design Bedroom is small with no adequate lighting. Breakfast was a disappointment. Costly for its price
location and price elevator very noisy
convenience of location to zoo,shopping and subway No hot water for one night and was very noisy at night as plumber was fixing pipes and guests were constantly going in out of rooms...too noisy could not sleep...it was not quiet
We were staying only one night. Because we don't have a conection flight to Vilnius from Osaka. It was very good for that, not far from train to airport and not expensive.
Very friendly staff, near shopping district, good breakfast Smoking in rooms, smell of cigerate smoke, in need of refurbishment.
breakfast the staff was not able to teach me how to conect pc with internet.
the carpets were stained all over the hotel and should be replaced . there were cigarette burn holes in the sheets .hotel needs to be redecorated. wont be back
The staff had its own style and there was everything needed in the room. The bed was of decent quality The decoration wasn't my cup of tea with orange colour and plenty of mirrors in the corridor for instance. The person at the reception was smocking when he had spare time, which was smelling. The room was a bit old fashioned with no central switch for instance. The quality of the image on the TV wasn't good, the soundproufing between rooms wasn't good.... So nothing big, no real issues, juste comfort and style could have been better.
The hotel staff were all friendly and helpful, the location of the hotel and access to local transport and restaurants was good .Rooms were a good size, clean and comfortable One minor issue was that the decor in the hotel was quite dated and well used
Close to centre and good transport links Very basic hotel. Fridge in the room was too loud!!
not much room was very very hot, very noisy with street noise, carpet was stained and dirty. we booked 2 nights and only stayed 1. The place was a pit.
nothing - it was awful see through towels, tatty carpets, very uncomfortable beds
excellent location near to old town, very clean. Our lady receptionist was extremely friendly and helpful and very pleasant no
the hearer didn`t work
Nice clean rooms. Good value for money. Excellent sumptuous breakfast included in the rent. Great hotel that I will recommend to all. Nothing at all
Good location, easy access to subway, close to city center, quiet neighborhood bath tube does not have a curtain to prevent the bath room to be completely wet when someone is having a bath, needs a holder for the shower on the bath tube so one can use both hands to wash himself
Excellent location for shopping, near S banh, breakfast ok. Need do general cleaning!
that it was clean there was no kettle
Friendly staff at desk. Cracked santary ware.No shower curtain.Lack of hot water.Smelly room.Uncomfortable bed/bedding.cheap room furnishings.Barely adequate breakfast in contrast to the sumptious feast promised.Overcrowded dining room making it impossible to sit comfortably to eat. In short, the worst hotel from your site I have ever stayed at....no way is it worth 3 stars and must rank as the poorest value for money I have ever experienced. you should check it it yourselves with a view to removing it from your register.
Front office staff was pleasant and helpful, spoke great english. Good breakfast. run-down room, needs updating. (rm 400) squishy mattress, one bed had loud springs, every time my husband moved, it made unpleasant sounds.
Nothing Strange hotel. The entrance to the room is going by bathroom. Pictures from hotel's side are from another one. 10 EUR for internet by day. Never again!!!!!
The location was great! Only 2 minutes from the zoo and 10 minutes from Konstablerwache! And it was in a quiet side street, so not noisy at all! We got 2 double rooms (one was a triple one)! Clean, simple and functional. Value for money.
nichts dirty rooms
For my purpose the hotel was good situated, near to U-bahn, S-bahn and fairly near to vivid quartiers of the city Franfurt. The price was fair according to Buchmesse-time and in comparison to other hotels I heard of during my stay. According to the size of the room, the inconvenience of staircases the price was in general comparason rather high. The staff was very friendly, polite and helpful.
there bathroom and wc The staff didnt even try to make our stay plesant
The room was very clean, the hotel it's far from red light area The hotel staff doesn't speak english well, and the room was a bit noisy due to very tiny wall of the hotel
The owner is very honest and he tried to do his best after he made mistake about my reservation. And the location is not bad because it is very close to the nearest station(undergraund and s-bahn station) and 10 minutes on foot to the center. Door lock system was still old (not card-key but normal key) and hotel guests have to return the key in the post when the reception is closed. I felt the security of this hotel was not safe enough, although nothing happened. But it might be enought as long as nothing happens.
very good location. u-ban is at the end of the road. or you can walk into frankfurt. just at a strole it only 10 min. chaos at breakfast. no room to sit. and you have to pay extra if you want more than a bun and tea.also don't take up the offer of a room upgrade, we did and got the more or less the same room as we got last year.
Everything was fine and excellent hotel stuff.