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From the reception staff to the bar staff - Excellent all around Will stay there again on my way through town. Excellent location
Everything. Best hotel for the value. Breakfast buffett was really goo The food at the Lebanese restaurant was just o k
Most everything Nearly nothing but if there is complementary water in the room
Great location and beautiful rooms. If you workout, you have access to a fantastic health club which next to the hotel. The rooms were what I would expect for a hotel of this calipher. However, common areas such as the lobby were small and became crowded with guests checking in and out. I was disapointed with the level of service from the staff. I had a maid wake me up on a Saturday morning before 8 AM wanting to clean my room. I wasn't even checking out that day. It took a number of staff levels and a fair amount of my time to get that situation resolved to my satifaction.
Personal attention to guests needs and wishes. Rooms were luxurious, comfortable and well kept, I will come back.
An absolute gem. Make sure you stay there. Nothing
Center of the city location, perfect for both shopping, dining and business. Modern decor, great rooms with city views. Front desk is a pleasure to deal with....quick, knowledgeable and will do all possible to help every way the can. No lines or wait time checking in or out. Breakfast is fantastic, both assortment and service. The only hotel really to stay in Frankfurt. For those expecting massively large reception hall, this is not it. It is a boutique hotel, but what a hotel this is.
Rooms were very nice and luxurious. Could of had more selection or bigger areas for eating and drinking on site.
I feel that i am in my country It need to renew
Great location. Great bed and linens French restaurant was closed on Sunday. Bathroom cabinet and mirror frame had some damage due to humidity
Amazing hotel close to to the shopping area and the Romer. Rooms were were well furnished and the staff was excellent. I accidentally left my glasses at the hotel, and they even shipped them to another German hotel free of charge (the hotel offered to shipped to our house in the US, but we wa tee them so I er so they had no issue shipping the to our hotel in Rothenburg). Everything. Great location, great staff and nice rooms. Highly recommend.
Loved the Hotel. Front Desk was fantastic. They upgraded our room when they couldnt find a twin room for us. Very nice breakfast with lots of choices.I will stay there again!
*great location , very friendly staff ,excellent service
The reception at the hotel was very friendly and helpful, although what was meant to be an upgrade because I had stayed there many times before turned out to be a room for the handicapped! The hotel is impeccably maintained and very well-equipped. I am always impressed at how friendly and efficient the staff are; Bravo to them and the managers behind their training!
Good service at arrival and with the checkin to the flight. Nice room. Dinner and breakfast excellent. Difficult to shop in this district.
The french restaurant, we asked to have a healthy, without animal fat dinner and we got it, it was great. We got a room, which was not made (still not cleaned).
general atmosphere nothing
the location,services, welcoming,location, friendly the restaurante of the hotel called Oscar, food wasnot that good, the atmosphere of the restaurante below the emageof thehotel, but thier waters served kindly.
well restored, older hotel parking was difficult, but that seems to be a common issue in the european cities
I had a sudden problem with personal transportation, and CARL, the concierge, took care of this problem right away.
Quiet Hotel - Minibar attendant entered room without knocking- when he found I was eating my lunch he did not excuse himself he just continued to open the ninibar and access and refill the items. Very inconsiderate! The chambre maid did not understand English therefore could not understand my instructions. The price of the breakfast of Eur29 is very high for a buffet breakfast - the same price as the room service breakfast. the equivalent to USD35+ for a simple breakfast is extremely high.
reception excellent service I have agreed for qiuck check out, but now I dont have the final bill. If you can send me by e-mail&
Location,quitness ,staff,room,total lobby environment +elevators. definitelly amenities in the bathroom which are poor comparing to the total style and the reputation of the hotel.
Gym is not complementary. Free internet only in the lobby, internet in room not complementary and very expensive.
The location is excellent. I have booked a executive floor room and got instad a normal double bed room on the 10th floor. One the lower floor there was refurbishment goining on. There was a loud noise so we could not stay in the room. We paid a lot of money for a room that was not usable, because we had to work outside in a cafe. Only by night the noise stopped.
Very nice hotel and Frankfurt was great. Wireless Internet was slow within the hotel.
The Breakfast was nice.The staff were good .
Excellent Location in Frankfurt which is near Hauptwache. I could go shopping and take things back to hotel easily and continue shopping again. The nice room and nice view. I have the sickness and hotel staff are willing to help and send me to hospital. Next time I will stay in this hotel again.
Liked the high quality of service and the very comfortable room Very much set up for the business person on expenses very expensive breakfasts for example
Hotel location. Bath and living rooms interior finish, furniture conditions and quality.
The staff were friendly and the location was excellent. Service was a bit slow at the breakfast buffet.
Male front desk staff.
4 meters hight сeiling, transparent shower cabin inside the room, nice viev from the window, spacious room - these all tune a to a good mood!
A good business hotel in the centre of the city
Spectacular view on the frankfurter Skyline from the terrace restaurant and bar No direct access to the hotel doorstep for cabs or cars: you have to carry your load from the parking or the square in front of the hotel; breakfast is poor and the part of the restaurant devoted to breakfast tables carries heavy reminiscences of fryin oil still in the morning...
Very good location, really great room and bed. Breakfast was really good.
The location was nice. And the glass shower... Was awesome! The food was okay if you like to eat nothing! Luckily there was a subway down the street! Also I got the Deluxe weekend package...and they never served the champane on arrival...
Great location, 5 minute walk to the shopping area and 10 minute walk to the heart of the Christmas markets. Staff very helpful and accomodating. Breakfast was included in our booking and this made it very good value. We also had free movies included in our stay and free wi-fi. The paternoster lift was a good experience. Lovely, comfortable, spacious, superior room. No complaints, great experience.
Close to metro and shops The room did not have a bath
great room and seervice great breakfast buffett need and interior roonm street noise too loud
Resturant,Service,Room small reseption
Girl on reception who gave excellent service and help with our booking could not remember her name, also the beds were very comfortable. Disapointed because the television service in english was not working and we had to visit cinema instead.
Beautiful rooms with a great view.
The rooms were tastefully decorated and very spacious and comfortable. The syline views were wonderful especially at night and the children loved the lifts! We had two fairly young children but were told the hotel could only add one single bed in addition to the double. Considering the amount of furniture in the room the writing desk space could easily have been removed and made way for another single. We had to take an inflatable for our second child which was OK but perhaps could have been avoided.
View of city very expensive phone calls
location, quality of accomodation
Nice location. Gives an excellent view of the Frankfurt Skyline.
We have a room at twenty nineth floor with wide windows. there is a imagine view to the city at the day and at the night
Design and location
I enjoyed the feeling of security and the convient location. I would have like a clock in the room
We had wonderfull view and well furnished, comfortable room. Excellent highlight after long-haul flight to Frankfurt.
The hotel is great; comfortable and clean... ...but reception staff is not friendly enough and no help for carrying the baggages. It is a nightmare when you checkout with your baggages.
The highlight of this fine hotel has got to be the view! For the lack of a better word: it's perfect! Furnishings could be better. Old school tv / radio but that would only matter if you actually pay attention to such things.
Central location. Great view. The staff kept hounding me for my "voucher." I explained that I booked through Kayak and there was no voucher. I showed them my receipt, emailed them the receipt twice and printed the receipt out and gave it to Laura on the second night of the stay. Then, when I check out, they ask me for the voucher again! I get back to the U.S. and get an email from them...wanting the voucher. I expect that they'll charge me twice for the room and I'll have to do a charge back through my credit card. The beds are not fit for human consumption. P.S. a "double" room does not mean two beds - it means that you get a room that does not have the toilet and shower completely open!? They charged us 40 euro/night for a roll-away.
location and quality of the room & amenities no airconditioning
The room I stayed in was lovely; elegantly furnished, it was actually a bedroom plus kitchen/office area with French doors to a balcony overlooking the charming garden. I also enjoyed the breakfast served in my room, especially the large pot of good coffee. Although there was a little kitchen, I wanted to make a cup of tea, and was given a pot to boil water, which was fine. I am thinking of booking again, and hope more kitchen related items would be available, as I sometimes like to fix a light dinner.
Helpful staff, tasteful furnishing,situated very near to banks and opera nevertheless quiet
Plenty of space for a good price. Quiet area.
room quality, staff professionalism lots of steps and no elevator
-Rooms are very spacious and clean. Once heating turned on it is quite powerful and heats room quickly. Quiet location. -It was disappointing that the guesthouse did not provide a Kettle with Tea/Coffee provisions especially as rooms have a kitchen. --The heating could do with being turned on for a few hours on the day of the guests expected arrival as the room can get quite cold in winter with the heating switched off.
free wired internet worked perfectly
Good location in a residential area close to the train station. Although we had a kitchnette, there was no place to eat (only 2 chairs and a small desk) and no cooking utensils provided (only plates, silverware, cups). We had a balcony, but no chairs to put outside and sit. The breakfast was a fixed price (10.50 Euros) with no options for more or less food at differing prices, so we opted to eat at the train station. There was no reception area to sit and wait for friends to arrive and street parking is scarce.
Very clean and comfort. Easy access to the city center.
Good location, good rooms, friendly staff As stated by others there is no lift and the stairs are steep and difficult to navigate with any reasonable size suitcase. The breakfast option is limited and rather expensive, eat elswhere..........
Room was spacious and location was good. no air-conditioning. Mini-bar was defective and staff showed no anxiety to rectify.
Nice stylish hotel, with free parking round the back. initially they gave me a smoking room although had requested a non smoking room. they quickly changed this for me with no fuss.
Perfect location, very central and close to main facilities and amenities Hotel located on a noisy street.
Excellent receptionist - really helpful and friendly
good location, nice room design
Room was wide and clean. Rooms facing against street is noisy. Room was hot during night. Front desk made us feel we aren't welcomed.
good for parking auto at site of hotel to much noise from other room, no sound proof anything thru wall to wall
Good location, good value for your Euro, free parking (!). Rooms on the upper floors facing the city have a good view and are not too noisy, in spite of being right on a busy street. As an alternative breakfast try La Maison du Pain just around the corner. If one travels with small children then beware of a relatively small elevator as a stroller may not fit in.
friendly staff, and room was good. breakfast was excellent. there was no shampoo for the shower, and maybe something on the walls would make the room more nice.
Much good in price even they serve good room quality! Never be likely such low price hotel quality. This hotel is enough worth of much higher price. Location is not super. but, there are even good cafe and shops near there, and not far from U-bahn station. Also, can walk to Hauptwache by walk easily.
About this hotel I enjoy its location (near the train station) and its nice rooms. Breakfast was good too. On the street the hotel is located there were many homeless and junkies screaming and making noises.
The neighbourhood was too hood
The room was big and we didn't have to share it with no one else. We were lucky no more people show up for those two night. We have the room for ourselves The elevator. In general everything looked very cleaned. The beds were neat with white new linens and comforter.
The location was great for easy pulic transit access The room was clean Nice pillow and duvet. The neighborhood was not very nice especially at night.
Excellent location. Close to Train station. Quiet, friendly place.
the cost for a bed in a 6 bed dorm was cheap, the facilities were very clean and modern, WiFi was free and the hostel was very close to Frankfurt HBF. And for 7 Euros, the breakfast was really good. nada
Cheap, clean, nice place The neighborhood was not the nicest
Clean and overall a nice hotel with a downtown location. The WiFi was slow when I stayed there. It worked best early in the morning. The hanger for the shower-head didn't hold the shower-head well enough. The shower was nice though.
The location was very convenient to the train station, without being in the red light district. It was in a very quiet neighborhood and very relaxing. I pity all those attempting to book near the train station and winding up in a hotel right next to a strip club. I booked this hotel after reading horror stories from other readers about hotels with cockroaches, bed bugs and all-night clubs. I'm very happy with the decision I made. It's only a 5 minute walk from the train station and as you're walking through the red light district to get to the hotel, you'll see how lucky you are not to be staying in a hotel any closer. Everything was sparkling clean, the staff was most helpful, and the breakfast downstairs in the morning was very tasty. The first half of my first night there was one of the worst in my life, though I managed to adjust and the rest of my stay was very pleasant. All the pillows they have are Euro Squares, which, as an American, I was not quite used to. The first pillow I asked for was very lumpy, so I asked for another and they obliged. The blanket also doesn't hang off the edge of the bed as I was used to, but came to just about the edge of the bed with one person under it. Also, it is quite a walk to the main shopping area, but that was OK with me because I only went to explore that area once just to see what was there. Strangely-sized bed dressings aside, this is a fantastic hotel.
Close to the fair ground, nice small hotel, near restaurants, friendly staff. Bed, matress quality very poor!!! It was not horizontal and sinking/sloping to one side.
The hotel is a 10 minute walk from the main Frankfurt train station. The hotel is a short walk from the Opera house and square where we had a nice dinner at an outdoor cafe (there were 4 cafes to choose from). We took the ETS tour of Hiedelberg and Rhine River. I would not recommend this tour company. We were leaving early (6:00a) on the last day of our stay and requested breakfast earlier than the scheduled time. The hotel accomodated our request. We were a couple and our beds were not close together...we had two separate twin beds. We enjoy sleeping together so that was a disappointment. This hotel is probably more appropriate for business than pleasure.
very pleasant stay No complaints
Staff were very helpful all the time. Physical proximity to the fair. Breakfast buffet was limited, quantities of food a little considering the fully booked nature of the hotel. Some plates on the buffet were left empty and were not replaced although everybody came to breakfast at the same time. There are no coffee pots on every table, to have another cup of coffee you have to wait until you catch the waiter's eye to ask for more coffee.
Helpfulness of staff
Location is great. Close to all museums and centre of the city. rather poor choise of bath supplies
excellent position - very close to city centre/clean/very friendly and helpful staff/nicely decorated rooms a bit too small especially our twin room
It's very close too Fair and center off town. Verry silent part off Frankfurt.
Lovely comfortable hotel. Very clean room and bathroom. Quiet room at the back of the hotel. The staff were efficient and friendly. Excellent location close to good shopping and Christmas markets.
Best possible location in the hearth of the city if you like to explore most landmarks by foot. Nice breakfast buffet. All in all excellent value for your money, Difficult to load and unload luggage due to very agressive taxi dirvers at their stand in front of the entrance. Near parking house not easy to find.
Excellent position for access to city.and the breakfasts are first class.and the staff are very polite and helpfull No
The location was great, very convenient for a weekend city trip. Very close from everything. Very friendly people. Breakfast buffet was very nice. Room was clean and all equipped.
Excellent location....friendly staff.....nice view as my request.... No air conditioner in the room
free good quality wi fi
cetral location. near fressgasse and other points of interest. pretty old fashioned.
Staff Price, rooms
i ordered a non smoking room, got a smoking room, unbelievable smell...
hotel staff, services, cleanliness and easy to find on map
Staff is good, breakfast is good, near to station..wifi available in rooms bathrooms are terrible, rooms space are very small
clean room and hotel, kindness of staff breakfast buffet quite pour, couldnt use my notebook as lack of useable electricity devices.
safe, sleep, cleen, internet good. no
The staff were very helpful and well spoken in english, the breakfasts were well displayed and fresh. No complaints at all.
This second time at the Carlton I got an excellent room, the wifi service was perfect, the staff people are nice and welcoming, the breakfast is very good and is included in the price. It is perfect for a single man travelling for business at the Book Fair, taking into consideration the specificities of the hotel industry in the city of Frankfurt.
Friendly staff, comfortable bed, good breakfast, free internet use. There was a strange smell in the room all the time.
it is near the near station and with in walking distance to many stie attraction. We manage to check in early after our flight from singapore. It is clsoe by the casio and red light. No very safe to move around at night. Check out time of 1100H not later. WC is small and breakfast is very simple.
good location No air conditioning in 30 degree heat. No english channels on the TV. Hotel is extremely basic but the room rates are very low.
The Location of the hotel was fantastic - directly in the centre of Frankfurt, near shopping, tourist attractions etc. There was nothing I didn't like about the hotel.
stayed in frankfurt 5 times in different hotels This location was great rooms clean when we did find hotel from station it was right on shopping center directions are rubbish
location perfect reception staff might have been more friendly and welcoming
Central location Very poor heating in the room at the 5th floor
Excellent location near shopping / eating area, easy access to the Messe - journey time just 15 mins. No English language channels on the TV!
Perfect location, just several meters from the Romer square! Metro station "Hauptwache" is just 2 minutes away. Small, but comfortable rooms. Bathroom was good, but the bath tube was rather small. It was difficult to wash the hair:-) Friendly staff and good choice for breakfast. maybe the leder was too narrow..
We were met at check-in with such a lovely, helpful man who went out of his way to carry our suitcase because the elevator was broken. He also took the time to look up if the post office was open and showed us how to get there on a map. The room was clean, comfy, and spacious. Wide variety for breakfast in the morning! The two double beds put together to make a full bed were on wheels, so it was hard to cuddle together without pushing the beds apart!! It was also a bit stuffy with the windows closed, but a bit noisy with them open (our room overlooked the front, where drunken shouts were heard all night and construction started very early!) But these are minor issues for us. The most concerning thing was the incredibly rude and sour man working behind the desk in the morning. Complete opposite of the man who welcomed us! We heard this man speak curtly and impatiently with several customers as we sat for our breakfast. He should take notes from his kinder, older colleague!
Excellent location for the Frankfurt market, comfortable rooms. Minor comments only:No tea/coffee making facilities. TV had 1 channel only!
City center location, small hotel with relaxing atmosphere and without noise and croud of people. No
staff not applicable
the breakfast was excellent! the staff, especially the lady at the breakfast buffet was very helpful and kind, even though we had three children with us. also the rooms were very spacious and had everything we needed. All in all, a very positive experience the room smelled a bit of cigarrettes when we came.
Very close to city centre. Nice warm room with full cooking facilities The apartment for 3 people is a bit small
Located 1 block from the Ubahn and restaurants. Across the street from a lovely park. Walking distance to museums, historic sites. The room was a good size and well equipped including kitchen. Nice breakfast-fresh foods with good variety. Shower stall was smallish and had ill functioning doors.
Good location, spacious well equipped apartment.
The room was big and the hotel is very close to the center. The area is very safe and clean. Some of the staff are not friendly.
The breakfast is great. The washing machine is free of charge. The location is excellent. The room space is more than expected. I have a baby with stroller. Unfortunately no ramp for it!! I have to carry it up the stairs to the 1st floor or downstairs to the reception area. That was really tedious. Also, the doors are not opening automatically and also needs a key not a magnetic card which makes the life very difficult each time we need to go In and Out of the hotel. The kitchen tools are useless and in a bad condition. The stuff are very neutral. No help, no smile, no offering for help. I'm not saying that they were offensive. They respected me but didn't feel that they are welcoming me. The left is very very small. One person with small stroller can use the left at a time. Finally, the star rating for this hotel says that it is 4 starts and this is very misleading
It was big, nice parket floor and clean The bathroom could be renowated. There was an evidence of poor trys of hiding mildew in the bathroom, but generally it was well cleaned. Safe didn't work but we didn' need it anyway.
friendly staff, excellent location.
Excellent location, very friendly staff, massive room, more like a flat, large terrace, large desk They could do a lot better in providing shampoo etc. Second morning shampoo/ shower gel (which wasn't great) had run out