You‘ve just landed but you‘re still flying high:
EXCLUSIVENESS MEETS NATURE AT FRANKFURT AIRPORT.
Welcome to the Steigenberger Airport Hotel Frankfurt! The conference and business hotel with 570 rooms and 40 conference rooms at the Frankfurt Airport is the first choice address when it comes to business events and offers everything to make meetings, conferences, banquets, congresses or events a success. Only four minutes from Frankfurt Airport and reachable every 15 minutes with the free 24 hours Express-Airport-Shuttle, an oasis full of friendliness, professionalism and cosiness with a beautiful view into nature is awaiting you. Here, recreation and relaxation have top priority: before or after the conference, in one of the 40 conference rooms with a total of 2000 square metres on level-access flooring, in our four restaurants, on the summer terraces, in the pool with a panoramic view or at the catering. Free WiFi in all areas and rooms of the hotel.
The shower, bed and pillows were nice. Is all we liked.
Terrible customer service starting at the shuttle at the airport. The service did not improve at any point of our stay. We are a couple with a baby and we had 3 bags, a stroller, a car seat and two backpacks and no one offered any help loading or unloading the luggage off the shuttle (while all other shuttles at the airport provided that service for their guests ie Holiday Inn). Nothing changed in the hotel either, we dragged all the bags by ourselves from the shuttle to the room, not something I would expect from a 5 star hotel. The following morning we were trying to take a shuttle but the lady shut the door in front of us while we were trying to bring all the luggage to the bus. The room was ok but a bit small. The satellite TV is lacking entertainment programs in English language.
cleanliness and quiet setting
room was too small
Location, shuttle service, cleanliness
Phone connection to the reception did'nt work so had to go all the way down each time that I wanted to talk to them. That needed to be done often as no crib was supplied for our 6 month although explicitly requested. Upon arrival no crib was in the room, so another request was made, but after being our for the entire evening, upon return no crib was yet in the room. Overall a nice hotel in a good location but disappointed by this issues that were not solved promptly.
The Hotel was very modern and close to the airport. The room had a huge bathroom with heated floors. Everything was clean and very comfortable. I stayed on the 9th floor and had a lovely view of the city. I used the pool and the sauna, which were very nice too. The free shuttle was convenient and ran every 15-minutes from the hotel to the airport. I booked my breakfast with the hotel together, which was cheaper then the $28 Euro price that they were asking for at the hotel. I would certainly stay at this hotel again!
I booked this hotel through Kayak and at check-out the hotel staff refused to give me a receipt, which I needed in order to get reimbursed by my office. Internet was a bit slow in the room and in the business center.
Proximity to FRA and shuttle bus service. Very modern and clean. Nice bar in hotel.
The rooms were well-designed, bright, and clean. The free internet is nice, although it is slow. The airport shuttle is convenient.
The breakfast is expensive. Perhaps you could offer other options than the full buffet. E.g., continental buffet, order eggs and toast, etc.
Very comfortable and clean. Close to the airport with a very nice and regular shuttle. Just what my wife and I needed for a long layover between our stay in Africa on our way home to the U.S.
The price of food was a bit high, even for Euro standards. $28 euro per person for breakfast seems a bit extreme.
where bad smell from shower drain ( hole room smelled ), after complain the cleaned shower, but smell did not go away
Convenient airport shuttle, great restaurant within 10 meters
location restaurant spa gym
room too basic Not a 5 star hotel but rather 4...
Proximity to the airport without the high cost typically associated with other chain hotels. Clean and modern room. Free shuttle service to and from terminal that ran 24/7.
Not a dislike, but I was "upgraded" from the basic room to the next level of room (because of availability). The upgrade was a typical European-style room; clean and modern, yet somewhat compact. The size was more than sufficient for my needs, but I am left wondering what the "basic" room was like...
Easy airport access
Rooms looked dated