Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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9.1 "Terrific location."10.0 "100%
liked the proximity to shopping ." 7.0 "70% thoughtparking was inexpensive ." 10.0 "Easily accessible by car , said 100%." 8.0 "80%enjoyed the restaurants & bars nearby ." -
8.8 "Breakfast is good."10.0 "100% were
happy with the price of the breakfast ." -
8.3 "Great service."8.7 "87% found the
staff to be very friendly ." 7.0 "70% thought theservice was very professional ." 8.6 "Management was excellent , said 86%." -
7.9 "Tasty food."10.0 "100%
enjoyed the snacks that were offered." 10.0 "100% werehappy with the price ." -
6.6 "Rooms are ok."6.6 "Only 66% said
rooms were clean enough ." 5.6 "For only 56%, thetv was ok ." -
3.4 "Internet is poor."3.9 "61% said the
wifi quality was bad ." 3.8 "62% thought it wasoverpriced ."
Overall Rating
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8.8 "Breakfast is good."
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8.7 "Location is great."
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8.4 "Great service."8.8 "88% found the
staff to be very friendly ." -
7.7 "Tasty food."
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6.9 "Average value."
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6.6 "Rooms are ok."
Overall Rating
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9.0 "Terrific location."10.0 "100%
liked the proximity to shopping ." -
8.5 "Breakfast is good."
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8.1 "Food is delicious."
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7.7 "Good service."8.5 "85% found the
staff to be very friendly ." -
6.6 "Average value."
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6.3 "Rooms are ok."6.5 "Only 65% said
rooms were clean enough ." -
3.4 "Internet is poor."
Overall Rating
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8.9 "Breakfast is good."
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8.5 "Great service."
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6.6 "Rooms are ok."
Overall Rating
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8.9 "Breakfast is good."
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8.1 "Great service."8.6 "86% found the
staff to be very friendly ." -
6.7 "Rooms are ok."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0review from
Second time the family and I have stayed here. Staff is always pleasant and helpful. Breakfast, which was included, left a lot to be desired. But it was free so hard to complain to much. 5 mins from mall and 10-15 min from Franklin. Will stay again for sure.
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8.0review from
Rooms were clean and spacious. Pool was nice but not to big. Convenient to mall and restaurants. Free breakfast was decent at best. But it was free so hard to complain. Would definately stay there again.
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10.0review from
We had my husband's retirement party at the restaurant. Everything turned out wonderful. We spent the night in an awesome room, went for a swim the next morning and had a great breakfast buffet. Great weekend!
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10.0review from
Amazing breakfast, well worth the wait in line. Wonderful location.
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10.0review from
I have stayed at this hotel 4 times now in the past 10 years. We visit family every year and have stayed at other hotels,for financial reasons..but we love Embassy Suites. You really get your money worth if you take advantage of all the services they offer.We plan on going back in the spring.
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10.0review from
everyrthing was great, staff was friendly. Very clean rooms & dining area.
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4.0review from
I had stayed here many times and it was a nice place. The problems now are a'free' breakfast that is getting less each time. They control portions, don't replinish items, and you better get down before 8 AM or you will starve! I had to go out to find food 2 of the last 3 days I was there. Also, call and make sure the hotel isn't full of kids playing in soccer tournaments. If so, cancel and go elsewhere, you will not sleep. Also maid service is getting poor. Room wasn't cleaned until 6PM. May need new manager!
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10.0review from
We stayed here for two nights. Upon arrival at first they had trouble locating our reservation but finally located it. The lobby and convention area are both very nice. The lobby has a nine story atrium with glass elavators. There is also a waterfall in the lobby. The suite was very clean and comfortable. There is everything needed for travel in the room from ironing board to a coffee maker and microwave. The suites are great for both business or family travel. The sleeping area is divided by a door from the living area which makes family travel nice. Every night there is a reception in the lobby with snacks and drinks and the breakfast is part buffet or cooked to order. The food is very good. It is a full service hotel with restaurant,bar,and room service. There is also a gift shop. The pool is very clean and nice although it seems to stay very busy with a great deal of children in it. The exercise room is very nice and also a steam room and restrooms and shower nearby. We enjoyed the handy location to the interstate and shopping. We would also encourage a trip to downtown historic Franklin. It is a beautiful hotel and we will stay there again.
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4.0review from
ROOM WAS NOT CLEAN AND SMELLED! HOTEL FILLED WITH YOUNG KIDS. OUR NEXT DOOR GUESTS WERE VERY LOUD. I'VE STAYED IN MANY EBASSY SUITES AND THIS ONE IS A DISAPPOINTMENT. I HAD COME TO BELIEVE THAT YOU GET WHAT YOU PAY FOR WHEN IT COMES TO EBASSY SUITES, NOT THIS TIME.\nVERY UNHAPPY!!
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10.0review from
Second time the family and I have stayed here. Staff is always pleasant and helpful. Breakfast, which was included, left a lot to be desired. But it was free so hard to complain to much. 5 mins from mall and 10-15 min from Franklin. Will stay again for sure.
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8.0review from
Rooms were clean and spacious. Pool was nice but not to big. Convenient to mall and restaurants. Free breakfast was decent at best. But it was free so hard to complain. Would definately stay there again.
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10.0review from
We had my husband's retirement party at the restaurant. Everything turned out wonderful. We spent the night in an awesome room, went for a swim the next morning and had a great breakfast buffet. Great weekend!
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10.0review from
Amazing breakfast, well worth the wait in line. Wonderful location.
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10.0review from
I have stayed at this hotel 4 times now in the past 10 years. We visit family every year and have stayed at other hotels,for financial reasons..but we love Embassy Suites. You really get your money worth if you take advantage of all the services they offer.We plan on going back in the spring.
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10.0review from
everyrthing was great, staff was friendly. Very clean rooms & dining area.
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10.0review from
We stayed here for two nights. Upon arrival at first they had trouble locating our reservation but finally located it. The lobby and convention area are both very nice. The lobby has a nine story atrium with glass elavators. There is also a waterfall in the lobby. The suite was very clean and comfortable. There is everything needed for travel in the room from ironing board to a coffee maker and microwave. The suites are great for both business or family travel. The sleeping area is divided by a door from the living area which makes family travel nice. Every night there is a reception in the lobby with snacks and drinks and the breakfast is part buffet or cooked to order. The food is very good. It is a full service hotel with restaurant,bar,and room service. There is also a gift shop. The pool is very clean and nice although it seems to stay very busy with a great deal of children in it. The exercise room is very nice and also a steam room and restrooms and shower nearby. We enjoyed the handy location to the interstate and shopping. We would also encourage a trip to downtown historic Franklin. It is a beautiful hotel and we will stay there again.
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4.0review from
I had stayed here many times and it was a nice place. The problems now are a'free' breakfast that is getting less each time. They control portions, don't replinish items, and you better get down before 8 AM or you will starve! I had to go out to find food 2 of the last 3 days I was there. Also, call and make sure the hotel isn't full of kids playing in soccer tournaments. If so, cancel and go elsewhere, you will not sleep. Also maid service is getting poor. Room wasn't cleaned until 6PM. May need new manager!
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4.0review from
ROOM WAS NOT CLEAN AND SMELLED! HOTEL FILLED WITH YOUNG KIDS. OUR NEXT DOOR GUESTS WERE VERY LOUD. I'VE STAYED IN MANY EBASSY SUITES AND THIS ONE IS A DISAPPOINTMENT. I HAD COME TO BELIEVE THAT YOU GET WHAT YOU PAY FOR WHEN IT COMES TO EBASSY SUITES, NOT THIS TIME.\nVERY UNHAPPY!!
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