Embassy Suites by Hilton Nashville South Cool Springs, Franklin Hotels from $169

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Overall Rating

Based on 467 reviews

Wellness Area

10.0 "Excellent wellness & sports facilities."
Bar and Beverages

9.6 "Incredible bar."
Location

9.2 "Terrific location."
Breakfast

8.4 "Breakfast is good."
Service

8.0 "Great service."
Room

6.4 "Rooms are ok."
WiFi

2.5 "Disappointing internet connection."

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Overall Rating

Based on 168 reviews

Location

8.9 "Location is great."
Breakfast

8.5 "Breakfast is good."

10.0 "100% were happy with the price of the breakfast."
Service

8.2 "Great service."

8.9 "89% found the staff to be very friendly."
Value for money

6.5 "Average value."
Room

6.2 "Rooms are ok."

Overall Rating

Based on 214 reviews

Location

9.0 "Terrific location."
Breakfast

8.1 "Breakfast is good."
Service

7.6 "Good service."

8.1 "81% found the staff to be very friendly."
Pool

7.6 "Good pool."
Food

6.8 "Food is average."
Value for money

6.2 "Average value."
Room

6.0 "Rooms are ok."

6.8 "Beds were acceptable for 68%."

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Overall Rating

Based on 23 reviews

Breakfast

8.6 "Breakfast is good."
Service

7.9 "Good service."
Room

6.3 "Rooms are ok."

Overall Rating

Based on 60 reviews

Breakfast

8.5 "Breakfast is good."
Service

7.3 "Good service."

8.3 "83% found the staff to be very friendly."
Comfort

7.3 "High comfort."
Value for money

6.8 "Average value."
Room

6.4 "Rooms are ok."

Good to know

"Comfortable beds"

"Friendly service"

"Fair breakfast prices"

data provided by TrustYou

Recent Reviews

All reviews
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Negative

10.0

review from

Second time the family and I have stayed here. Staff is always pleasant and helpful. Breakfast, which was included, left a lot to be desired. But it was free so hard to complain to much. 5 mins from mall and 10-15 min from Franklin. Will stay again for sure.

Reviewed Jul 2012 by TABrooks
8.0

review from

Rooms were clean and spacious. Pool was nice but not to big. Convenient to mall and restaurants. Free breakfast was decent at best. But it was free so hard to complain. Would definately stay there again.

Reviewed Jul 2012 by TABrooks
10.0

review from

We had my husband's retirement party at the restaurant. Everything turned out wonderful. We spent the night in an awesome room, went for a swim the next morning and had a great breakfast buffet. Great weekend!

Reviewed May 2012 by Gowithme
10.0

review from

Amazing breakfast, well worth the wait in line. Wonderful location.

Reviewed Apr 2012 by ElCamino71
10.0

review from

I have stayed at this hotel 4 times now in the past 10 years. We visit family every year and have stayed at other hotels,for financial reasons..but we love Embassy Suites. You really get your money worth if you take advantage of all the services they offer.We plan on going back in the spring.

Reviewed Feb 2011 by Vickster
10.0

review from

everyrthing was great, staff was friendly. Very clean rooms & dining area.

Reviewed Jun 2010 by Anonymous
4.0

review from

I had stayed here many times and it was a nice place. The problems now are a'free' breakfast that is getting less each time. They control portions, don't replinish items, and you better get down before 8 AM or you will starve! I had to go out to find food 2 of the last 3 days I was there. Also, call and make sure the hotel isn't full of kids playing in soccer tournaments. If so, cancel and go elsewhere, you will not sleep. Also maid service is getting poor. Room wasn't cleaned until 6PM. May need new manager!

Reviewed Aug 2009 by Anonymous
10.0

review from

We stayed here for two nights. Upon arrival at first they had trouble locating our reservation but finally located it. The lobby and convention area are both very nice. The lobby has a nine story atrium with glass elavators. There is also a waterfall in the lobby. The suite was very clean and comfortable. There is everything needed for travel in the room from ironing board to a coffee maker and microwave. The suites are great for both business or family travel. The sleeping area is divided by a door from the living area which makes family travel nice. Every night there is a reception in the lobby with snacks and drinks and the breakfast is part buffet or cooked to order. The food is very good. It is a full service hotel with restaurant,bar,and room service. There is also a gift shop. The pool is very clean and nice although it seems to stay very busy with a great deal of children in it. The exercise room is very nice and also a steam room and restrooms and shower nearby. We enjoyed the handy location to the interstate and shopping. We would also encourage a trip to downtown historic Franklin. It is a beautiful hotel and we will stay there again.

Reviewed Dec 2007 by Anonymous
4.0

review from

ROOM WAS NOT CLEAN AND SMELLED! HOTEL FILLED WITH YOUNG KIDS. OUR NEXT DOOR GUESTS WERE VERY LOUD. I'VE STAYED IN MANY EBASSY SUITES AND THIS ONE IS A DISAPPOINTMENT. I HAD COME TO BELIEVE THAT YOU GET WHAT YOU PAY FOR WHEN IT COMES TO EBASSY SUITES, NOT THIS TIME.\nVERY UNHAPPY!!

Reviewed Nov 2007 by Anonymous

10.0

review from

Second time the family and I have stayed here. Staff is always pleasant and helpful. Breakfast, which was included, left a lot to be desired. But it was free so hard to complain to much. 5 mins from mall and 10-15 min from Franklin. Will stay again for sure.

Reviewed Jul 2012 by TABrooks
8.0

review from

Rooms were clean and spacious. Pool was nice but not to big. Convenient to mall and restaurants. Free breakfast was decent at best. But it was free so hard to complain. Would definately stay there again.

Reviewed Jul 2012 by TABrooks
10.0

review from

We had my husband's retirement party at the restaurant. Everything turned out wonderful. We spent the night in an awesome room, went for a swim the next morning and had a great breakfast buffet. Great weekend!

Reviewed May 2012 by Gowithme
10.0

review from

Amazing breakfast, well worth the wait in line. Wonderful location.

Reviewed Apr 2012 by ElCamino71
10.0

review from

I have stayed at this hotel 4 times now in the past 10 years. We visit family every year and have stayed at other hotels,for financial reasons..but we love Embassy Suites. You really get your money worth if you take advantage of all the services they offer.We plan on going back in the spring.

Reviewed Feb 2011 by Vickster
10.0

review from

everyrthing was great, staff was friendly. Very clean rooms & dining area.

Reviewed Jun 2010 by Anonymous
10.0

review from

We stayed here for two nights. Upon arrival at first they had trouble locating our reservation but finally located it. The lobby and convention area are both very nice. The lobby has a nine story atrium with glass elavators. There is also a waterfall in the lobby. The suite was very clean and comfortable. There is everything needed for travel in the room from ironing board to a coffee maker and microwave. The suites are great for both business or family travel. The sleeping area is divided by a door from the living area which makes family travel nice. Every night there is a reception in the lobby with snacks and drinks and the breakfast is part buffet or cooked to order. The food is very good. It is a full service hotel with restaurant,bar,and room service. There is also a gift shop. The pool is very clean and nice although it seems to stay very busy with a great deal of children in it. The exercise room is very nice and also a steam room and restrooms and shower nearby. We enjoyed the handy location to the interstate and shopping. We would also encourage a trip to downtown historic Franklin. It is a beautiful hotel and we will stay there again.

Reviewed Dec 2007 by Anonymous

4.0

review from

I had stayed here many times and it was a nice place. The problems now are a'free' breakfast that is getting less each time. They control portions, don't replinish items, and you better get down before 8 AM or you will starve! I had to go out to find food 2 of the last 3 days I was there. Also, call and make sure the hotel isn't full of kids playing in soccer tournaments. If so, cancel and go elsewhere, you will not sleep. Also maid service is getting poor. Room wasn't cleaned until 6PM. May need new manager!

Reviewed Aug 2009 by Anonymous
4.0

review from

ROOM WAS NOT CLEAN AND SMELLED! HOTEL FILLED WITH YOUNG KIDS. OUR NEXT DOOR GUESTS WERE VERY LOUD. I'VE STAYED IN MANY EBASSY SUITES AND THIS ONE IS A DISAPPOINTMENT. I HAD COME TO BELIEVE THAT YOU GET WHAT YOU PAY FOR WHEN IT COMES TO EBASSY SUITES, NOT THIS TIME.\nVERY UNHAPPY!!

Reviewed Nov 2007 by Anonymous

Embassy Suites by Hilton Nashville South Cool Springs

$169+

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