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Overall I thought the staff were great, really helpful and the cleaner did her best. I felt the rooms were a little run down and poorly maintained. Fittings were loose and windowsill coming away from the wall. Bathroom fittings were worn and shoddy. The car park below was appalling and very badly lit a nightmare to park in.
Good location although parking was a pain Inadequate coffee in the room; shower screen was useless;
Good basic hotel and service with helpful staff meagre supply of tea & coffee, suger, milk in a double room, adequate only for single occupancy. Breakfast toaster was virtually useless.
the location was great,the room was spacious,modern and clean,food was good,and all staff were friendly,
Staff were very helpful and provided useful information and guidance in English which was a plus as our French was limited.
Modern, no nonsense, close to centre of town. The TV in our friends' room did not work.
Comfortable modern hotel near 'old town' Whilst there was a charge for parking it was very convenient and ticket was verified at reception.
Spotlessly clean, central Easy to find but difficult to access by car. We booked a twin-bed room but it was a double. However, nobody took us to our room, and we were too tired after a long drive to drag our luggage back to reception and ask for a change of room.
Convenience for city centre Possibly a little expensive
Hotel reception staff very efficient. Had a small query regarding booking and they resolved it promptly before travelling. Managed to get a promotional deal which reduced the cost from what was originally quoted. Look out for them! One of our party lost a coat in one of the local hostelries, and the reception staff offered to retrieve it for us and post it on. Has now been recieved within two days. Noothing of note, although would suggest you check the cost of breakfast carefully. It cost us a lot more than we anticipated, and the costing was not clear before travelling. Parking to unload in front of hotel could be awkward.
everything especially restaurant
The hotel has been modernised since I last stayed there and is very convenient for the city centre. The staff are not very impressive. The receptionist was pleasant but didn't really know what she was doing and failed to pass on our request for a table booking to the restaurant. The restaurant staff were reasonablty efficient but lacking in any charm.
A bijou hotel, with well appointed rooms. Close to the town centre with safe parking. The restaurant was expensive but absolutely excellent. I have not eaten such a good meal since I was at Le Manoir in Oxfordshire. A real delight. The room was rather smalll. Also the lighting onto the courtyard was on all night and it was rather like daylight in our room all night.
The room was very comfortable, and the breakfast good. We selected the hotel as we had stayed before and it is most convenient to the town centre of Arras and also has parking. We, could, thus, arrive by car, park it, and then walk to the town centre from there. Nothing to say here.
Very good location in the centre of Arras. Parking was not a problem at all. No
Good substantial breakfast I chose this hotel to see visit the underground bar - sadly it was not open to the public????
Excellent restaurant and friendly staff
We did not stay there - our room was fooded so we were rebooked into the Hotel du Golf
Courteous Staff and comort and cleanliness n/a
The hotel is very nice and the restaurant is excellant
My stay was extended due to auto repairs, the staff was most welcoming, very friendly and most accommodating. Loved the use of the hotel outdoor pool, and the convenience of their restaurant. Would prefer to have had air conditioning.
Good comfortable hotel at the right price €59 per night. Free wifi as well. We didn't eat there but if you do, avoid the Chinese restaurant round the back. Awful!!
The staff was very friendly, the rooms were superb, calm and good beds and linens. the shower was difficult to use
Only one front staff and so sometimes need to wait for check-in / out because a lot of people are waiting.
Very clean, friendly hotel with a good restaurant. Hotel serves Madras curry with semolina which was bland.
I think this is a way above average hotel. It is more than clean and comfortable and we liked it very much. Staff were also good but it took a long time for someone to return to the front desk to check us in. Other than this we would stay there again. See above.
Clean comfortable rooms, close to the motorway, ideal when travelling to and from the channel
Great Stopping point - an hour into France off the chunnel/boat. Clean, comfy rooms and quiet. We will use again. Clean travel cot for baby and freebie treats for toddler.
Conveninec to the Auchan across the road, where good food was available. The lunch we had on the Saturday by the poolside was marred by two things: a rabbit appeared to drown in the pool and none of the hotel staff paid any attention to this. The club sandwich was terrible, a lone rubbery slice of chicken breast looked measly and was inedible. My wife said the fruit salad was good.
the room available was smoking only...v nasty smell
Staff and size of room Room was dull
This hotel was very good, clean and comfortable - staff were excellent and the location across from the train station very handy to the TGV to Paris etc. There were some excellent bistros close by nothing was a concern to us
Staff were really helpful especially with things we needed for our young children. Cots were set up ready for us and they arranged warm milk in the evening with no charge.
Terrific position, very clean with large room and bathroom.The hotel is a good base for expolring both the town and somme area. Car parking (safe and secure) was excellent value at 5 euro per day The restaurant only opens for breakfast and the bar is not really a bar and is rarely open. The hotel is deemed 4 star but due to lack of facilities it is not the overall 4 star package one would expect
Thought that it would have been better to be offered choice of clean towels everyday or every third day as many people are more environmentally aware nowadays and do not need either clean sheets or towels more than every three days.
room was immaculate staff were very friendly and even had the patience to encourage my children to learn a little French
In addition to its perfect location, the service is very good as well.
No bar open. No drinks served in lounge except whiskey No evening meals
We found this hotel to be of a very high standrard and all the rooms were very comfortable and spacious.
Friendly reception - beautiful room - adequate bathroom - separate wc Poor indications incase of fire - poor service in the breakfastroom - bad information about public parking
Good staff, positive action when inoperative aircon reported. Good location with safe car park No cooling in lobby on top floors
Quality of the room for the price... very nice
nice location breakfast not very good, bread and vienoiseries not good
central position; easy access to town; polite and helpful english-speaking reception; car parking (though not cheap) have used this hotel for the third or fourth time now and the continental breakfast choices have clearly deteriorated eg one morning no fruit, second morning no toasting bread, etc. One morning nowhere to sit as every table messy tho' the one girl present was doing her best. Campanile continental breakfasts much superior ( and less cost?)
It's location , easy to find and secure parking Nothing
This room was very comfortable and clean, staff were helpful, the location was fabulous and breakfast was very good.
the breakfast room entry card - difficult to get it to work also two false fire alarms
Holiday Inn Express provides a great stay at good value. The room was clean and comfortable with plenty of space. We had our own controls for air con/heating along with tea and coffee making facilities. The design of the bathroom was ingenious with a door that allowed the toilet to be used separately. The hairdryer was in the room - all designed to allow two people to get ready at the same time. Close to Place de Heroes and Grand Place. Buffet breakfast good for the price Paying for parking was a minor inconvenience but really didn't detract from our stay
great location & friendly staff! i would certainly stay at this hotel again!
Location Location location, Good Service, Rooms temp. too hot
The staff was incredibly friendly and the location was just across the street from the train station. This made getting around really easy to and from the hotel. Not as nice as I'd hoped for the price, but it was still definitely a clean room. Otherwise everything else was great.
Good sized room with excellent view Lift cramped.Toilet/drain smelly
it was a one night stay over so not much to say but it done the job ok bit noisy as to location,but not a major problem,
Good room size and furniture/fixings. Circulation areas good/good early breakfast times & good breakfast especially egg/bacon.Good car parking.All staff met ( reception & cleaners courteous and efficient. Signage on roads and booking advice for locating could be improved.
The rooms are spacious, clean, and comfortable. Location is great if you have a car.
Excellent soundproofing, bearing in mind it is next to the motorway and a very busy rail line, we were not distubed.
This hotel has all the essentials for travelling on a budget and in need of a simple place to stay for an evening or couple of nights. There is a grocery store within a 2 minute walk and also restaurants within a 5 minute drive.
really impressed by size of room ,really comfortable
Close to the highway, made for a good overnight stop. Good value for money. Clean, good sized rooms. Breakfast could have been better.
Good location, large room, looks like freshly built.
Quality, soundproofing, and cleanliness Sign posting/directions.
We thought the hotel was impressive and in an ideal situation for the businessman and leisure person alike We arrived at 1730 hrs on Sunday to find the reception desk unmanned and a notice telling us to press a button on the base of the phone which we did but no-one appeared. When we phoned the hotel number all we got was a recorded message telling us that the hotel desk was manned 24/7! We waited over an hour until a cleaner turned-up who went and found the receptionist who arrived without a word of apology, had difficulty in finding our reservation on the computer and as we discovered subsequently booked us into a single room and our friends into doubles. Everyone else treated us well thereafter but by then the damage had been done and we would recommend that the hotel look at its process for covering rest periods and ensure fully experienced receptionists are employed on Sunday afternoons
Ease of use and price No hot food at breakfast available exept for one spoonful of scrambled egg. At a cost of 6 euros I think this is not acceptable. Have stayed here on previous occasions and have been satisfied with the breakfast. The person in charge had a take it or leave it attitude. If I use this hotel again I will certainly leave it.
Quick service. Polite staff. Good choice at breakfast. Hair dryer in room. Although the room was non smoking previous guests had obvoiusly abused this rule. The towels were very worn and discoloured. No teamaking facility in the room
The breakfast Did not have internet access. It was not well insulated for noise
rooms were clean food was plenty and that is it the lady that checked us in was nice and polite she help me out as i only had 6 rooms and did not book mine,but after she went the staff was poor and that let her good work down. when you ask for anything it was though it was an effort to get it. they shut the hotel up at 2115hrs on saturday night with out letting us know the bar would not open saturday night. it was though they did not want the custom
It was near to the countryside for cycling to visit the WWI battlegrounds and cemetaries that was the goal of our stay.
Cleanliness and basic comfort, good restaurant