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I checked in to the room overlooking the port. The views were great. The room was extremely clean and well furnished. The staff was very helpful. Nothing.
The staff in the reception was very good, especially K.Niedzella and N. Kretschmer were very helpful. The house keeping service was not that good. They did not care attention whether you have enough shampoo or clean towels.
View on the harbour and quietness at the hotel. Garden and terrace are beautiful. Breakfast fee of 20 euro pp on top of room price of 120 € is too expensive and not worth the extra 40 € - The total price of 160 € is too expensive - An acceptable price would be 120 € including breakfast. The bed for 2 persons was rather small - a kingsize bed would be more appropriate.
nice position for the centre of town. Nice to have a room overlooking the harbour.Parking bays were nice and wide. the breakfast was very expensive and you self served on a teaplate! It was open until 10.00 am but we arrived once at 9.30 and not everything was available.
The location and spa facilities. Room are not enough clean. Bath and toilet equipment are old and do not work properly. My girlfrend asked to change mattress, because it was not possible to sleep on it (very old). Nobody changed it. Furniture and curtains seem to be uncleaned for long time.
On arrival, the receptionist was very friendy and informative. The second one was terrible. At 11:00PM we used the internet downstairs and the light got turned off. The receptionist on duty did not say a word.We had to finish our email in the dark.
The breakfast was good, the staff was 'freundlich' and free-internet was also nice. Unfortunatly, the second night there was a party downstairs with very loud music till 03.30 pm without any warning! We were not amused!
Brilliant staff who went the extra mile to help with everything required
SPA and restaurant are excellent
Choice of dishes at breakfast was good. My party of 4 were booked into the hotel for 5 days in 2 double bedrooms. On the 2nd day I decided to pay the bill early as I was unsure whether my credit card would be accepted. In the event everything was OK. It was then that I noticed from the bill receipt that we were booked in for only 4 days! I queried the matter with the manager but he could speak no English.
it is a quality hotel which is operated by (it seems to be) a family. Friendly staff, good service and well meaintained accomodation
It was clean and the staff was friendly.
Quiet, clean hotel with friendly & helpful staff. Little to no English.
Friendly, accomodating staff. Cenral location.
Decent restaurant, confortable room, very quiet if required Staff service is appalling, breakfast should have hot food too, location not near anything
Food & Beer in the restaurant was excellent. Staff on reception were very helpful especially as I could not speak German.Staff in the restaurant were excellent as well. Overall the service from the staff was brilliant.
Rooms are comfortable and typical of a German-owned hotel. I arrived late and left early, so cannot comment on many of the services. Breakfast was better than average German cold breakfast buffet. No lift and some rooms are quite a distance from the reception. My room was the furthest away from reception, which meant going up and down 3 flights of stairs to get to it. Not convenient if you have a lot of luggage or if you are older and have trouble with stairs.
Friendly staff, tasty food and overall value for money. Potentially a good base from which to tour the area
The food was very good and the service good Wireless internet connection was not free and I could not connect from my room
Very nice and classy rooms. Great value for money.
Very good food. Excellent location. None