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Fantastic food, host was very attentive nothing to much trouble None
Very friendly and homely hotel with good food and bags of character in an appealing location. Approach to rear car park was in poor repair.
We found the room to be very clean and the staff to be cheerful and helpful. Overall a friendly atmosphere.
Attentiveness of the manager. Grouting in bathroom showed some mould and shower was erratic.
Small and friendly with very high standards, good food, clean rooms, situated in a pretty rural area. The only problem seems to be finding the Crown & Garter, although satnav probably solves this one.
Quiet location, comfortable rooms, great food! No fan in the room - it was very hot outside & the room could have benefited from an electric fan.
Breakfast was a bit meagre
Friendly staff,comfortable room,good choice of beers and great breakfast.
Comfortable bed The room was very small and you had to squeeze round the edge of the bed to get to the other side. No chairs to put your clothes on at all, hence on the floor overnight and stained towels and bathmat. Overall clean though.
Friendliness of the staff and their ability to adapt to changing arrival time due to delays on motorway. They could not do enough. The room was comfortable and very quite despite being near a major road. Poor breakfast choice and had to pay extra for cooked english breakfast. Then the scrambled eggs where grey and luke warm...not nice!! This detracted from an otherwise very enjoyable stay.
Teh ambience of the rooms was nice, the meals were fantastic though a little pricy.
Food was excellent, staff all very nice, the bed was clean & comfortable, but the bathroom was rather cramped, I dont know how very large people, would manage, Our stay fitted the bill for us, the only complaint was the bathroom,
I was really very pleasantly surprised to find my room so comfortable and welcoming, and the restaurant menu so inviting. I'd certainly come again. Its location isn't perfect for north of Newbury meetings but ok if you factor in the distance.
breakfast, bathroom, flat screen tv annex room vey small, road noise
The quality of the room Didnt appear on the satnav and apparently it is a common problem according to the staff
One of the staff kept saying 'no problem' when more appropriate responses would be 'very good' or 'you're welcome'
The Welcome It would have been helpful if the e-mail confirming my booking had specific directions as to how to find the hotel - the point to leave the A34 - then the detailed directions
The staff were very friendly, the food was excellent and it is in a tiny quiet village. Our bathroom was very small
Convenient location for our purpose The initial welcome was a bit offhand and the introduction to our room and the facilities was a bit cursory.The bathroom had a fusty smell. However, the room was warm and clean and the staff we met the next morning were a disntinct improvement!
Lunch and breakfast well cooked and enjoyable, though the service was extremely slow. Notable lack of staff the probable answer to this. Helpful answers to our enquiries re routes back to civilisation. Water in bathroom not very hot and beds rather hard. We have had better accommodation in a variety of hotels over the years and feel that the Star Inn is run down and in need of more staff and greater professional management.
Location, Location, Location! Staff were excellent, approachable & informative. Took care of all our needs. The owner took time to seek out our opinion. Bathroom, whilst a little on the small side, was quite adequate with the shower the highlight - very comfortable. Bed very comfortable and duvet was great to snuggle under. Peaceful, quiet and lovely location at a very affordable price. Compared to other similar accommodation, the Star Inn is close to the very top, would recommend it for anyone wishing to stay in a rural and beautiful location. Lack of storage space for two people, e.g. a chest of drawers or similar would have eased this, hanging space adequate. Not an undue issue though, wish the towel heater was switched on from the start, though once it was realized we were from a much warmer climate the offer was made immediately and apologies given.
A warm welcome awaited us. The staff were extremely helpful and friendly and nothing was too much trouble. The room was very clean and extremely comfortable with an en suite shower room and plenty of space. Our stay was excellent value for money and provided a super overnight stay for a family wedding just 10 minutes or so up the road.
The warmeth and friendliness to the bar area. The landlord Gilbert was more than helpful the shower in the room did not control the water temperature correctly
The hotel had changed hands only three days before we arrived - and the new owners were clearly trying to get things (which had clearly slipped down) back under control swiftly. The place was a bit disappointing but, that said, they were very responsive to our requests, acknowledging our suggestions as to how they might improve to ensure that this remains a four star destination of choice. It would be nice to have cotton sheets. The plumbing needs sorting and a daily service would be good. And some local information would not go astray.
Good food good accommadation friendly service very relaxed atmosphere Shower water pressure weak
Friendliness of staff, good food, cottagey feel to the room,very clean.Quiet surroundings. Rather untidy area between accommodation and main Inn gave a bad first impression. A dog being allowed on the bar counter, no objection to it otherwise.
I enjoyed a good lunch The shower was poor, little pressure unless the water temerature was too hot for comfort. And to finish serving breakfast at 9am on Sunday is ridiculous. We missed breakfast!
Very quiet. Few other guests. Stand-in manager was great. Sad loss when he moves on. The flush in the en-suite lavatory was pitiful, the room was in need of redecoration and the bed was past its best.
The staff were very friendly and helpful with our requests. The bedroom was large and comfy with sparkling clean linen on the bed and nicely co-ordinated. Overall excellent value for the money we paid. Our room was very near the generator which kept us awake most of the night. As the new owners had only been there 3 weeks we were told in the new year they would be doing renovations and then it would be soundproofed so hopefully this should solve the problem.We wish them good luck in their new venture.
Rather rude staff - felt as if having cooked breakfast was putting them to a lot of trouble. The room looked clean and newly decorated but the toilet handle fell off, the light over the sink switched on and off randomly and the light in the centre of the bathroom was only ever dull. The one small toilet roll was not replaced. The tv flicked from colour to black and white. We mentioned the lighting situation but nothing was done. The restuarant food was another bad experience...oh and when we checked out they tried to charge us at a higher rate until we produced our booking form. At which point the rather grumpy lady got even more grumpy. An awful b&b!
food was excellent proximity to main road
We had a problem with the booking that lay soley with Booking.com and the staff very kindly sorted it out for us. It was excellent value for money and the staff were extremely friendly. Nice surroundings and very relaxed. The rooms upstairs would have benefitted from double glazing as the noise of traffic from A4 was quite noisy early in the morning.
Staff Hot water or lack of and pressure
Mobile phone use virtually impossible
the children loved the stream and pond out back,which had fish and grass snakes.also the private door for guests which meant we did not have to walk though the inn to get to the back garden.very safe for the children to enjoy the back garden. room 3, which we where in had a noisy generator in the room next door, i would stay there again but ask for a quieter family room.
Fantastic food, plenty of choice cooked to perfection and hot! Lovely relaxed atmosphere in friendly surroundings. Rooms were very clean and comfortable.
Only two tv-channels in room 1 - other than that the room was of excellent nature.
Friendliness of the staff, and customers: good food, good wine, altogether a pleasant atmosphere. I know it sounds unfair, but, being slightly deaf, young children screaming does not go down well!
Warm welcome, friendly staff. Bed was to soft.
The owners were very friendly and helpful and tried to make our stay as enjoyable as they could.
Peace and quiet in a nice size room with adequate facilities
Ecellent area for everything .nice people and very friendly pub lovely surroundings. A bit of noise from traffic ,but that could not be helped you got used to it.
The staff was very helpful with directions. Nice proximity to Avebury. This is not a negative, but because this hotel is so old, be prepared for comfortable and quaint.
Very comfortable modern good sized room.
Good comfortable room separatate from main part of the inn. Food very good and reasoably priced. This is not a complaint on y part but anyone not comfortable with animals might not like the fact that a large labrador dog and a cat appear to have the run of the restaurant area. having said that the dog gave us some moments of amusement as it has trained its owners well to do its bidding by devious means.
Nice pub atmosphere with well kept beers. Small but good menu. Friendly staff. Warm, clean room with modern en-suite. On site car parking for guests. Short drive to Marlborough, Swindon and local historic sites. No dislikes.
staff friendly and food very good proximity to main road meant sleep disturbed. \shower not working properly.