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Very friendly staff. Excellent food. Comfortable and quiet room. None
Good evening meals
None Dirty, Nothing worked, could not have a shower, because wall fixing broken. Carpet in bathroom (Who has carpet in bathroom)? Worn and smelly. Cobwebs hanging from light fittings.
Food was excellent, staff were friendly and efficient Rooms were adequate but no hiardryer, bin or glasses in bathroom. Carpet on the stairs was worn in places.
Pleasant stay First floor mid corridor needs airing due to cooking smells from kitchen below. Better light blocking curtains/blinds over window (Rm 6) needed. Passing cars light the room up!
Good value;good food;friendly staff;comfortable rooms.
Staff friendly and helpful All areas such as stairwell,corridor,car park etc were scruffy and unkempt.The room whilst adequate was in need of a complete makeover.
Friendly Staff, Good Selection of food No shower in the room and a lack of hot water for the bath, so on 4 out of 7 mornings I had to have a cold bath, bed was slightly uncomfortable, poor tv reception
I enjoyed a good lunch The shower was poor, little pressure unless the water temerature was too hot for comfort. And to finish serving breakfast at 9am on Sunday is ridiculous. We missed breakfast!
Lunch and breakfast well cooked and enjoyable, though the service was extremely slow. Notable lack of staff the probable answer to this. Helpful answers to our enquiries re routes back to civilisation. Water in bathroom not very hot and beds rather hard. We have had better accommodation in a variety of hotels over the years and feel that the Star Inn is run down and in need of more staff and greater professional management.
The hotel had changed hands only three days before we arrived - and the new owners were clearly trying to get things (which had clearly slipped down) back under control swiftly. The place was a bit disappointing but, that said, they were very responsive to our requests, acknowledging our suggestions as to how they might improve to ensure that this remains a four star destination of choice. It would be nice to have cotton sheets. The plumbing needs sorting and a daily service would be good. And some local information would not go astray.
Friendliness of staff, good food, cottagey feel to the room,very clean.Quiet surroundings. Rather untidy area between accommodation and main Inn gave a bad first impression. A dog being allowed on the bar counter, no objection to it otherwise.
Very quiet. Few other guests. Stand-in manager was great. Sad loss when he moves on. The flush in the en-suite lavatory was pitiful, the room was in need of redecoration and the bed was past its best.
Convenient location for our purpose The initial welcome was a bit offhand and the introduction to our room and the facilities was a bit cursory.The bathroom had a fusty smell. However, the room was warm and clean and the staff we met the next morning were a disntinct improvement!
The staff were very friendly, the food was excellent and it is in a tiny quiet village. Our bathroom was very small
The warmeth and friendliness to the bar area. The landlord Gilbert was more than helpful the shower in the room did not control the water temperature correctly
Location, Location, Location! Staff were excellent, approachable & informative. Took care of all our needs. The owner took time to seek out our opinion. Bathroom, whilst a little on the small side, was quite adequate with the shower the highlight - very comfortable. Bed very comfortable and duvet was great to snuggle under. Peaceful, quiet and lovely location at a very affordable price. Compared to other similar accommodation, the Star Inn is close to the very top, would recommend it for anyone wishing to stay in a rural and beautiful location. Lack of storage space for two people, e.g. a chest of drawers or similar would have eased this, hanging space adequate. Not an undue issue though, wish the towel heater was switched on from the start, though once it was realized we were from a much warmer climate the offer was made immediately and apologies given.
Good food good accommadation friendly service very relaxed atmosphere Shower water pressure weak
A warm welcome awaited us. The staff were extremely helpful and friendly and nothing was too much trouble. The room was very clean and extremely comfortable with an en suite shower room and plenty of space. Our stay was excellent value for money and provided a super overnight stay for a family wedding just 10 minutes or so up the road.
Friendliness of the staff and their ability to adapt to changing arrival time due to delays on motorway. They could not do enough. The room was comfortable and very quite despite being near a major road. Poor breakfast choice and had to pay extra for cooked english breakfast. Then the scrambled eggs where grey and luke warm...not nice!! This detracted from an otherwise very enjoyable stay.
Teh ambience of the rooms was nice, the meals were fantastic though a little pricy.
breakfast, bathroom, flat screen tv annex room vey small, road noise
The quality of the room Didnt appear on the satnav and apparently it is a common problem according to the staff
Comfortable bed The room was very small and you had to squeeze round the edge of the bed to get to the other side. No chairs to put your clothes on at all, hence on the floor overnight and stained towels and bathmat. Overall clean though.
The Welcome It would have been helpful if the e-mail confirming my booking had specific directions as to how to find the hotel - the point to leave the A34 - then the detailed directions
One of the staff kept saying 'no problem' when more appropriate responses would be 'very good' or 'you're welcome'
I was really very pleasantly surprised to find my room so comfortable and welcoming, and the restaurant menu so inviting. I'd certainly come again. Its location isn't perfect for north of Newbury meetings but ok if you factor in the distance.
Food was excellent, staff all very nice, the bed was clean & comfortable, but the bathroom was rather cramped, I dont know how very large people, would manage, Our stay fitted the bill for us, the only complaint was the bathroom,
Friendly staff,comfortable room,good choice of beers and great breakfast.
We found the room to be very clean and the staff to be cheerful and helpful. Overall a friendly atmosphere.
Quiet location, comfortable rooms, great food! No fan in the room - it was very hot outside & the room could have benefited from an electric fan.
Fantastic food, host was very attentive nothing to much trouble None
Very friendly and homely hotel with good food and bags of character in an appealing location. Approach to rear car park was in poor repair.
Small and friendly with very high standards, good food, clean rooms, situated in a pretty rural area. The only problem seems to be finding the Crown & Garter, although satnav probably solves this one.
Attentiveness of the manager. Grouting in bathroom showed some mould and shower was erratic.
Breakfast was a bit meagre
Very friendly and helpful staff, wonderful evening meal, nice clean room and lovely fresh linen and towels and a good nights sleep. Loved the character of the place and the setting. Plenty of parking.
Peace and quiet no darts no pool tables no juke boxes just good company decient food good ale&wine and a comfortable bed
Historic building, nice atmosphere, good food and friendly staff. Very handy for hiking.
We originally booked the family suite but soon after got a call from White Horse saying that room was over booked. They offered us two separate rooms which was better anyways because our nieces (15 and 17) prefferred thier own room. We weren't charged any extra. I would stay there again. Easy access to nice walks and it's situated right at the bottom of white horse hill.
Very warm welcome and lovely friendly atmosphere
Historic charm. Very friendly staff. The shower over the bath was awkward,
Excellent breakfast on time 1st thing in the morning. Friendly, welcoming staff. Not open when I arrived in the morning. Website allowed payment by Amex when the pub diesot take Amex. Shaving mirror in room didn't work and ergonomics of shaving mirror/basin were not good (offset). Towels etc should have been placed in the bathroom upstairs not in the bedroom down stairs. Wifi not connectable in bedroom.