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The friendly and professional approach of the hotel staff. It made it pleasure to stay at the hotel. It is a hotel we frequently stay at when travelllng between England and Italy and have never been disappointed. The fact that the hotel menu did not seem to include organic or free range food.
I love this hotel! Next trip Im back! Nothing...
Easy access from the motorway. No character, no atmosphere, very much a quick overnight stopover, up&away place.
Close to motorway. Good for one night on our way to Italy. Free parking for car. Clean rooms with good beds. Limited choice of meals in restaurant. Very basic. Breakfast very simple. When almost all guests have had their breakfast the waiter started to refill empty plates. All in all price/quality ratio for hotel + meals was too high. Can easily be changed and improved.
Very helpful staff, clean and comfortable, good breakfast, convenient location for travelling
Easy access to the highway. Not much choice for breakfast.
The surroundings, easy access from highway. The pillows!!!
It was just fair. The location suited our needs as it was close to St. Gotthard's Pass and other areas we were exploring on our motorcycles. The parking for the bikes was ok and that was important. There were few places to eat close by. The hotel food was overly expensive for the setting, area, etc. So, we chose to eat at a pizzeria nearby, which was excellent. The rooms were adequate, but old. Good enough for a one night stay.
Telephone response to on line booking which was very welcoming
We have visited this hotel on a number of occasions and always been very satisfied. Farticular strengths is the high standard cuisine and restaurant service as well as the comfort of the rooms. Above all there always a most friendly welcome.
The friendly staff and very clean hotel
Quick clean and efficient. Food very good indeed. Simple car parking opposite. Some train noise. Not your fault.
The room was quite nice and the bed comfey the breakfast was mediocre. The view from the room window the absence of heating in the room in the evening
The service at the hotel is excellent. The room was small but comfortable with an amazing view of the mountains. The breakfast could be better, the selection was extremely limited.
Hotel is sited in beautiful mountainous area, Room with jaccusi was good although there were 3 flights of stairs to climb with no lift to transport heavy cases. Room had one small window with no view. Restaurant was disorganised staff forgetting our drinks with the meal. We felt the Italian food was expensive here; Breakfast was no different.
We have stayed here twice now, en route to Italy. The hotel is not far from the motorway but feels remote in a pretty mountain village. The staff are always charming and anxious to please.
Great service, great views, and some of the best food we've ever had! After an epic day cycling through some high passes in freezing blizzards, this guest house was a godsend. Seriously, the restaurant was superb with great views of the mountains, and subtle flavours that are difficult to find these days. Delicious! We took the spa room, and though it didn't have a view it was clean and comfortable with a nice big jacuzzi that wasn't too noisy in its operation, and very soothing on our tired legs. The buffet breakfast was a simple continental affair with several types of bread, cereal, fruit, cold meats and cheese, and boiled eggs. All in all a beautiful little guest house with the restaurant being the highlight.
Beautiful location with mountains surrounding the village that the hotel was located in. Limited breakfast.
Everything! The staff was wonderful. Our room was perfect. For a weekend getaway, away from everything hectic, this place is perfect. And the restaurant has amazing food! Can't think of anything!
The Chalet is unbelievably gorgeous, set in the most beautiful surroundings with very helpful friendly staff, delicious food (even as a vegetarian!) we absolutely loved it and are trying to think of an excuse to go back! The bedroom was a bit disappointing in that the 'double' was a twin and the standard was really that of a european travel lodge. We were in a 'silver' room which didn't seem particularly nice. We were obviously paying for the setting rather than the room.
wellness area Poor breakfast, Italian speaking staff mainly, no TV, radio in the room, hotel far from everything
The quality of the food at dinner and that's it. Poor breakfast. Poor wellness facilities. Only 2 staff, one of which only speaks Italian and is not very friendly. Too expensive for the location (far from everything) and the quality of the rooms.
To sleep for one night
Excellent Panoramic View, Nice Balkony, friendly stuff, breakfast is also good. Very small Bathroom, very expensive Swisscom WLAN
I especially liked the very friendly, personal, familiar and helpful way of the reception personnel. The view from the room and terrasse was gorgeous and the pool was nice. I didn't like the old furnishing (seventies style) in the room.
The attention to detail in the room- it was old but things like tissues, slippers, etc were good. The view was very good. The room was very small & I could hear other guests walking around in their rooms, and the hotel was difficult to find.
Day view, night view, nature, city and country in one place.
Balcony, excellent view of lake. Courteous staff. Good breakfast and nice dinners.
Lake view, very clean, staff courtesy, swimming pool Small room
Lake view in the night It's good 2kms away from the city.
Fantastic view on the Lago Maggiore, free shuttle service to downtown, very friendly service
Excellent view, wonderful location. You should get this hotel if you like a family style with rustic ambiance and like to eat what hunters bring back from expeditions. We were tired and wanted a light dinner. The food card was extremely expensive and when we inquired about a cheap, simple food that was not listed on the card you could see how the waiter was angry and getting pretty unfriendly. Personally I found the food card pretty uninteresting.
Caring and nice staff to ensure I get the best out of my stay. Very good food at the restaurant and breakfast with fresh bred. Fantastic view on the lake from the rooms (with balcony) and the swimming pool. In the nice and typical village of Brione sopra Minusio. Quiet environment. Comfortable bed. Room furniture would need to be replaced for more style.
The hotel is in a good location if your traveling to Italy as we were (its right at the southern exit of the gothard tunnel),although no English was spoken it wasnt a problem,the propierters were very friendly.Nice resteraunt and bar. The end fell off the bed when we walked into the room.The breakfast was basic but plentyful
Efficient service. Good. fairly priced, restaurant and bar.
the family room was huge and the staff were friendly and helpfull.The on site pizza restteraunt served great food
Ideal location at bottom of Gotthard Pass. Directly opposite the station. Hotel was a bit utilitarian and with laminate floors throughout was very noisy. The disco attached to the hotel played loud music that reverberated through the room until 3am. Inconsiderate and noisy guests returning to rooms after the disco kept us awake until 4am.
Very close to train station, but room was not noisy. Large size room and bathroom. Staff have limited or no English
Location bed was hard and uncomfortable
The restaurant was very good for dinner. The beds were very squeaky every time someone rolled over you would be awakened by the squeak.
Optimal position for a stop-over during long trip. Right services for your money. Too many flies in the breakfast room.
Ideal travel trough Hotel, located immediatly next to Gothard Tunnel
It was adequate no
quick assess to the hotel fron highway, we used the hotel as transit hotel on our way to Italy. Simple hotel but nice atmosphere
Very friendly and good staff. Clean rooms, good breakfast and dinner.
It was pretty average stop-over for the money. You didn't feel very welcome by the staff. But nothing to really complain about, it just wasn't a hotel you would make a point of going back to..
its a family business and of course the politness and service we received from the owner A coffee or tea facility in the room, before someone goes down for breakfast. Also parking facilities, althougth owner allowed us to park in his private space. There were no signs at all on the road for the hotel, nobody around in the evening to ask and so difficult to find
A small and ancient family business with a hotel, restaurant, grocery and gas station. Perfect for overnight stay. Simple but good menu for about Euro 25,At the back of the hotel no disturbance of the trains going by in the front ( at about 200 meters). No elevator. With 3 floors. Beds, especially 3rd bed not big for adults.
The staff were so helpful, warm and interesting--it's been owned by four generations! The food was good as well. The room was a little small but it worked.
Size of the hotel (quite small), pleasant family atmosphere, comfortable room with quite big bathroom (need not be the case in all rooms!). Somewhat noisy environment (railway, local road, motorway nearby). It's no surprise, considering the location in a narrow spectacular valley with all the traffic up and down San Gottardo. When you shut the window, however, the room is quiet enough.
During our stay at Defanti, we liked the service the most. As we had called in to be later, the staf didn't hesitate to stay and wait for us to arrive. Even after having arrived they served us drinks from the bar.We're very satisfied and have planned to use the hotel more often in the future. no
Excellent value for money. Owner couple is extremely friendly and helpful. The rooms are clean. Adjacent gas station owened by same fellow carries benzin at a reasonable price. Town has absolutely nothing to offer. Its a pitstop to break the journey. I was a bit skeptical about room facing busy railway tracks across the street from prior reviews but this really is not an issue since windows eliminate 80% of sound when shut.