wonderful hotel@staff, good restaurant, my best recomendations, by the way, in this village the Sicilian part of The Godfather I was shot
We were genuinely surprised and fell in love with the landscape and the view. Everyone in the hotel made us feel like home. For the first in arriving in Italy we were happy and relax. A very very special experience..! Bolder signs to hotel are needed.
The beautiful Sicilian women working the front desk. Small rooms.
good restaurant, good parking facilities, nice pool. location not convenient for alternate dining choices. room not prepared for us (reservation for two, room supplied for one).
Friendly, helpful staff. Cleanliness, private beach (facilities not included in price), non expensive pizzeria The location. The hotel is situated in the middle of nowhere, very far from shops, amenities, port, etc. One should hire a car or use a taxi. Set menu for dinner - very little portions and not worth the money, I preferred having a pizza instead!
The staff where very friendly, unfortunately the season hadnt started and it was a bit quiet. Most of the facilities where not available at the time of our stay, however the hotel itself and the staff where excellent.
outside restaurant was fab and staff very helpfull with train info
Very close to the beachside. Good food locations nearby. Staff incredibly friendly, helped us out a few times
It was reasonably close to the train station, only a short walk. The hotel staff don't speak much english
Location; parking Restaurant offerings so-so
Staff was great and rooms fine. Location is in a port town.
The room was ok The hotel was quite basic and didn't represent a 4*.
The location and helpfulness of the staff
Staff were a great help, breakfast was OK. Good location, and I was able to extend my stay.. Nice. Better signage as it was difficult to find initially. Bathroom could have been cleaner eg. hairs on the floor..
Good location close to city centre and not too far from the centrale station. Room smelt of cigarette smoke. Breakfast very basic. Only one person who was on duty when we arrived appeared to speak english. Difficult to communicate with other staff in the morning
Reception staff very Helpfull at breakfast I had to ask for milk, spoons, cereal bowls, coffee was cold and not a lot of choice left of cereal I think they were training a new member of staff
Very nice new hotel, beautiful views of Mt Etna. The staff were very nice, did not speak much english but that wasn't a problem. Food was very good at their restaurant. No complaints really, no internet in the rooms, but was available in the office
reception staff, room equipment (very good for 4-star) cleaning - not really attentive (once forgot to leave fresh towels; leaft its stuff in the room, no glasses in the room...). No "support" for using beach - umbrellas, beach towels, etc.
Helpful staff, excellent room and bathroom with jakuzzi and needlepoint shower. Air-conditioner not working and it appeared that this was a cost saving measure as opposed to a temporary defect
Everything from the spa tub to the giant bed, wonderful staff, and my favorite private balcony with chairs and table overlooking the ocean where I sat every morning and drank my fresh cappuccino- thats the way to wake up!!! Nothing- not one thing to dislike
A modern, 2 years old hotel with first class bathroom and furnishings. Parking on street next to hotel, as well as hotel parking for a nominal charge was available. Hotel staff was great, excellent breakfast and bar.
Location, great view
It was very clean and the staff were very pleasant No restaurant on the premises.
It was brand new hotel, I was the only one there
This is an 18 room family-owned luxurious hotel which was carefully built and nicely furnished in the European way.
The staff was very courteous and helpful with any needs or requests. The room, balcony and particulary the bathroom with its jacuzzi tub was splendid, modern, and everything was working perfectly. I enjoyed my time at this hotel with its beautiful roof pool and views of Sicily and was sad to leave. The hotel had a light continental breakfast in the morning but the restaurant was not open for dining. Not a problem though as there were two ristorantes/pizzerias within a short walking distance and a supermarket 1.5km away as well.
Close to train station and ferry port. Room is never cleaned! Floor is so dirty ,just check your slippers everyday! The pillows are damp and smelly.No heater and surroundings is so filthy. The air is filled with dust everywhere!
Location is perfect. There is no drive up space to unload your car; none. Only seasoned travelers should select this one.
The location of the hotel is excellent for the ferry to Italy, and the staff are friendly and helpful. The breakfast was excellent.
.Our room was spacious and comfortable. and spotlessly clean.The bathroom was large and well equipped..The restaurant staff were very helpful in advising on local specialities and wines.The Reception staf were pleasant and happy to suply directions.And the location was excellent.for us ,train travellers! nothing really. we would stay there again..I was somewhat surprised about the negative reviews on your website as the hotel met our expectations.
Room with large terrace (6th floor), location is close to train and bus station and to city center too. Good breakfast. It's not 4 stars hotel at all. Rooms needs renovation. WiFi is unreally expansive.
It is very close to the central station. The rooms are very clean and comfortable, you feel that you are in a luxury hotel. The view is fantastic from the balconz of the hotel.
The staff were polite, friendly and helpful. However, they were trying to provide a good service with totally inadequate facilities. This was posted as a 4 star hotel. It may have been so in the 1960s but it appeared that there had been minimal or no investment for many years. So the whole place looked tired (or rather exhausted). Frayed carpets, cigarette burns in furniture etc etc.
clean hotel in the neigbourhoodof harbor and railwaystation to the railway station
Perfect location in the city for my purpose. Well organised and good quality/price ratio.
Well appointed rooms and a very good restaurant on the top floor overlooking the straits of Messina. The atmosphere is that of a typical business or conference hotel, there were two conferences going on while we were there. Parking a car on the streets around the hotel is impossible. The hotel has an underground garage for a limited number of cars. However the access is not for the faint hearted... The garage as noted above
The view from the room The WiFi did not work in the room
Friendly and generous staff. Difficult to find good restaurants around but the best to continue my trip on ferry,it's just 100 meters away from the port. Poor surroundings,no restaurant at all. Taxi from train station ripped me off with 20 €. because if by bus, I got to walk with heavy luggage.
I answered to this question in in question 1 :) No
the rooms were spacious and it was within walking distance to the station and ferry the shower wasn't attached to the wall and wobbled when being used. It also took some time for the hot water to come through. The receptionist did't seem to know much English and couldn't give specific directions on where to find things in town.
convenient to the port in Reggio Calabria the staff spoke no English
The manager, Saverio, was absolutely excellent (and speaks very good English). Nothing was too hard and always helpful. The breakfast was one of the best we've had in 6 weeks. Room was spacious and very clean. A little tricky to find, but our Tom Tom did well. Free parking is outside the hotel and sometimes it was difficult to get one but we always managed.
The staff was multi-lingual, very friendly and professional. The hotel was clean and comfortable. It was also close to the start of the promenade that went alongside the water. The breakfast in the morning was very good. We liked this hotel so much that we have since stayed at it again.
The room itself was great
The room was very roomy with a large bathroom and clean. The staff were very helpful. No internet access. Not in a very nice area.
close to harbour not enough info from desk re bus numbers, timetables of museums etc
Friendly staff Room very small and no view
Although it was stated in your site that the hotel proide shutle service from and to the airport there was no such service.Adding the cost of taxi to the hotel rate makes it relatively expensive.
The aircoditions machinery. Because it was very hot whet i lived at the hotel. About the food in the morning. The ham and the cheese was only chanced every 3 days. The food was places on salat leaves. On day 3 they were brown. You have to change it every day. But the taste was ok.
I did not like anything about this dirty, dingy, charmless hotel.
Beautifully designed and well appointed hotel with friendly and helpful staff. Room was beyond my expectation and in particular the quality of the beds and the bed linen was luxurious. In room information easy to use and comprehensive.
Pleasant staff , good service , parking , some rooms are really nice lack of a common use computer for travelers ... most other hotels had one on my trip
the stuff was nice and kind' helping with information needed breakfast was good although lacking of veggies of any kind
Overall a nice hotel think best is in summer time , verry nice garden reception and quite nice personal
Very nice Hotel, clean rooms, very nice pool and spa, pleasant staff, However you need to pay extra for the use of the Pool and Spa not mentioned in Web site or by staff until checkout. This is a bummer as you get charged hefty sums. This pissed us off, Beware.... However you need to pay extra for the use of the Pool and Spa not mentioned in Web site or by staff until checkout. This is a bummer as you get charged hefty sums. This pissed us off, Beware....
despite advertisement, no wireless internet access available,
Very friendly staff with some English spoken. No Restaurant in building but arrangement with good establishments very close to Hotel.
The location was ok. It wasn't anything like online. We got stuck in a room not even on the site. I was looking for a romantic get away for 2 days and we got...the smallest cheapest room. We asked for an upgrade...it wasn't comfortable at all...it was smaller.
If I have known that the hotel was so far situated from Messina, I would not have choosen it. My gps refused the nr 1965 in messina, and I had to ask many times some peope before I found the hotel
A comfortable hotel with reasonable facilities given it's size. The spa/pool centre next door was good although there was an extra cost to use this. We liked the pizzeria 10 mins walk from the hotel and the Le Vecchie Mura steak (and everything else) house even closer, but set out of sight of the road. The road outside was quite noisy occasionally due to young 'motorists' and their music. The nearby lake side area of Ganzirri could be beautiful but is spoilt by be very dirty and frequently jammed with traffic; none of this is the hotel's fault however.
It was just ok. The staff at the reception desk was not very nice (especially during check out - it would really be nice to hear at least 'good morning', you felt like an intruder there). Internet was supposed to be available in the rooms according to the booking.com description - it wasn't, only an internet point on the ground floor.
Staff was very friendly.We had dinner at the hotel restorant for 18 ERO Good privet parking.If planing to stay one night , it is good value for money. Not so nice area.No internet accsess in the rooms only one computer next to the bar on the lobby for free..Elevators are very small and smell bad.
Most of all: the location, very convenient when in transit, probably not so nice when on a citytrip. Then the price. Staff is very friendly.
Price, parking, breakfast Stained carpet in the room gave a feeling of dirtiness
Problem with the internet service.