Would you like to save as your currency permanently or for this visit only?
Absolutely nothing. Completely unprofessional in the way they handled the entire situation. Best part of my short time there was the valet service. After traveling all day I called them about 10:30 and told them that we were still on our way. They had called me around 6:00pm to make sure I was still coming and everything was fine. When I made the later phone call, everyone at the front desk kept putting me on hold. No one had an answer to why my room was not going to be available. Once someone finally picked up, I was told that there was a water leak and that they had been trying to contact me for the past hour. They told me that all they had on file was a 1-800 number when if fact they had called me several hours earlier. She said that she had been calling a long list of people about it but when we asked how many rooms were damaged... 2 was the given answer. So why would you have a LONG list if it was only two rooms. At that point they were willing to put us up somewhere else but had not already booked a room for us. They said they would call back in five minutes when they had booked us a room elsewhere. After 25 minutes we decided to call back and management told us that they were unsure if they were going to be able to put us up somewhere. Once we got to the hotel they directed us to the San Luis Resort and told us we would be there for the night. When I asked about the other night, the manager was confused and not sure what to say. It was a terrible experience all the way around. I WOULD NOT RECOMMEND THIS PLACE. Management is better at a fast food restaurant...
The heated pool was a nice treat
Staff was amazing! We told them it was Our Anniversary and there was champagne and chocolate covered strawberries waiting for us when we can back from dinner! The shuttle to the strand was also great very convenient so we could attend Dickens on the Strand! Room was small and there was a wedding going on the night we stayed we could hear all the wedding guests screaming when the bride and groom left at like 11:30pm. It took a whole for the crowd to leave and quit down.
Beautiful hotel, wonderful location. Terrible housekeeping staff and front desk. Managers did comp our breakfast and offered to move us the last night. Too little too late. Lazy housekeeper to busy talking to maintenance men. When we asked why she didn't empty the water from the ice bucket she said she wasn't allowed? Dirty glasses left in the room. No drawer space - literally we had to store our belongings in the night stand. And this is luxury?
Nothing the staff never called back over booked and we did not get to stay. They would not return call. We lost 211.00 and never got to stay there. Everything staff promised to call placed on hold multiple times would not assist. Worst experience with a hotel ever.
Great location and friendly helpful staff. Bathrooms need some updating.
excellent location right on the seawall. You can park your own car in their parking garage without the need to valet. staff was nice. The entire facility is very old, the rooms are small, overall dirty due to poor maintenance.
Beautiful hotel and beautiful views. Love the Hotel Galvez and sister property Tremont. Never miss an opportunity to stay when the rates are low.
The pool was beautiful, though more than one hot tub would have been nice. The hotel is gorgeous and the staff was wonderful. Our bathroom did not look like it had been cleaned very well. There was hair all over the counter and floor when we got there, and we had just walked in.
Super comfy bed and beautiful building. Friendly staff and great pool area.
The staff was friendly from the second we pulled in and through our entire stay. We were there to celebrate a birthday and came back to an awesome surprise in our room after relaxing at the pool all day. While at the pool we had Hope as our waitress and she was awesome. She remembered our names and drinks and constantly made sure we were satisfied. There wasn't a single thing we disliked.
Great location. Friendly staff. Airy, light room faced the city, and we watched a huge tour boat dock. Live music made it lively and fun in the lobby Friday evening. We parked our car and were surprised by the trash laying around in the parking garage.
Location was great, the view was awesome. Very friendlly employees, loved the Tiki bar on the sea wall. Cost was abit to much to pay. But overall it was a great experience for me and my husband.
On the beach and swim up pool bar I called the front desk to have someone come fix some issues in room and no one ever showed up to our room
It was across the street from the beach. Easy parking. Friendly staff. It was damp in our room and sheets felt wet. Carpet was wet.
The location is great proximity to the beach. There was a big, clean, beautiful pool with a swim up bar. They have happy hour so it's reasonably priced. The hotel has buffet breakfast for @ $12/person. The room was clean, with a balcony with views of the ocean & overlooking the pool. Every room here faces the ocean so there is no bad view. I will go back to this hotel!
This hotel was very clean and the staff was so friendly. We had a problem with our cable, and the maintenance man was extremely helpful and friendly. The hotel is so Close to the beach, and has a great pool. recommend this hotel!
I loves the swim up bar :)
Bed was comfortable, bathroom was nice size with good products, plentiful fluffy towels, good location. Hotel is under renovation which was not mentioned before I booked. Room had been renovated, but no carpet in hallway, and only one elevator working (which was a very slow elevator). Décor was a bit jarring, very orange.