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I had a very pleasant stay. I can not say enough about how helpful the staff was with my rental car problems.
The location is quiet and central for touring the beautiful region. The staff in the dinner dining room were very attentive. Breakfast was very limited in choice.I would also have preferred to see breakfast coffee/tea on the buffet instead of having to go and find someone to serve it.The location of the hotel is incorrectly described and mapped on the web site
family type atmosphere, probably best foodand service in italy.. great place
Everything from the food to the staff to to hotel could not have been better
We loved the ambiance of the place. Also, we thought the staff members did their best to satisfy all of our needs even though there was a language barrier. The restaurant manager, who could speak English, went out of his way to provide us with detailed maps to find our way to a remote village as well as our way back to Rome. We had trouble locating the hotel due to the adddress given on their site. We actually traveled to the town of Gamberale, which was a long trek up the mountain only to find out that we had to travel back down it. This misleading information should be corrected on their site. Also, I wish that the breakfast buffet offered more fresh fruit on the second morning.
Very nice hotel. Special and attractive design. It is a pleasure to come back to it after a long day out. Convenient location for touring the area. Kind and friendly staff. The buffet breakfast could be improved.
A great hotel and a wonderful family running it.Caring and very thoughtful from the beginning to the end !Lovely room. That we couldn't stay longer !!!
The magnificent view from the balcony, comfortable and beautiful room, restaurant with live music and tasty food, visited by nearby inhabitants. The hotel is situated 12 km from Gembarale town near Gembarale railway station. The real GPS coordinates of the hotel are N 41.88694, E 14.24748.
Hotel Staff The on-line directions to the hotel, given on the booking.com web site were completely wrong.
The beautiful peaceful setting in the countryside. Good food, friendly service pool & indoor leisure facilities. N/A
above average service. attentive staff. very well renovated building. modern, spacious clean rooms. free wifi. easy and free parking.
Lovely. Very friendly staff. Fantastic hotel for any traveler of this area. Poor English
breakfast was good rooms lacked some furnitures
The staff. When we arrived we found we were the only guests - low season. They couldn't have been more helpful. I would recommend but only in high season No restaurant, it was being refurbished. Re-decoration was going on around the hotel. It's location, especially in 'off season' was not attractive
The hotel was very good. Big clean rooms, you could relax at the wellness center (you pay extra for this) after a tiring day at the Roccaraso ski resort, nice breakfast and gentle personel! Excellent choice that we recomend!!
Friendly and helpful staff
xhikdren's activities and friendly staff. facilities are very clean. the spa is beautiful. the music was loud in our room 111 at night but stragnely not loud in the front desk area. it was difficult to sleep until after 2300
The location ant sarroundings. Some minor maintenance in miscalleneous equipment of rooms, would result in significant improvement of the overall impression.
the price for the room was very reasonable, the hotel was easy to get to and clean...and not to far from the slopes breakest was typical european, very marginal ...only one cafe machine for about a 50 or so people waiting in line
We were able to find the hotel easily and the staff was very helpful. The building itself is beautiful, and our was room was very clean and comfortable. We also liked the menu at dinner, however, starting after 7.30 pm. is a bit too late for parents with children. The animation starting at 21.30 was very loud, which made the baby wake up several times. However, after skiing all the day long, we fell asleep quickly...
The staff helped us find places we wanted to visit, helped us get on the Internet, served us a complimentary lunch snack when we arrived and looked out for all of our needs. Like many of the European hotels, the room was a little small but adequate and better than average.
helpfulness of staff see comments Q1