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Location fine. Nice and fast handling at check-in and check-out. Nice and tidy room. No Internet access without payment. Preparation and serving time in restaurant far above acceptable level.
room, breakfast no information about the special rate, that minibar was included from the service staff and the location closed to a highway and poor connections to public transportation
close to downtown Schwerin
The staff at the reception was not very kind
Comfortable modern hotel with frequent bus service into Schwerin centre. Bus stop 5 mins from hotel and 1 day and 2 day tickets available at hotel reception. Disapointing overpriced breakfast
Clean, comfortable, big room with king size bed. Kitchenette in the room was very useful to live with children. Good value for money. Supermarket is located near hotel. Without the menager the staff in registry could not understand our booking.com reservation and speaks poor English.
Excellent breakfast! Friendly staff, and fantastic view from our room
Convenience of situation. The free use of local buses and trams as part of the booking is a real bonus Food mediocre and restaurant service could be better
Hotel was close to the train station and close (5 minute walk) to the main part of the city. They gave complimentary transportation tickets to use while staying there.
Ok. Easy to find in darkness with a car.
very close (30 sec walk) to the train station. helpful and friendly reception staff.
The location for me was very good, since i was staying for only two days and needed to get to the central station very early in the morning. The hotel also gave me a free bus pass, I didnt even ask!
The hotel is conveniently located next door to the train station in Schwerin. Nothing.
room was too hot and very noisy because we had to leave the rwindow open
Location to train station and so close to city centre
I had a spacious room, very nice!
The place was wonderful. Beautiful lake from it. Very clean and confortale. A little bit far from the city center, but with a car is perfect.
Everything was fine. A real high quality hotel Nothing
Very friendly andflexible staff Boring rooms
nice surroundings, good atmophere. Nice and clean
The hotel is well situated on a lake with good views and is very quiet. The staff are all friendly and helpful and the restaurant serves both good dinner and breakfast.
Peace and quiet, excellent food.
Location and excellent restaurant
It was a comfortable hotel in peaceful surroundings. Comfortable bed and good restaurant. Big bathroom with separate bathtub and shower. In our house (rooms are in separate buildings) we also had terraces to enjoy the sunset. Heating was working. Wifi was not working properly. Only liquid-soap in the bathroom, everything else you have to ask for. Bicycle rental too expensive, would have expected a free rental from a 4 star hotel.
the area and the location. very nice invierment.ecxelent cheff restaurant.very unique hotel as no air condition might be problematic in hot summer days
Good spacy rooms. The breakfast was good, but the staff was overwhelmed with many guests having breakfast at the same time. So the buffet was always missing essentials (rolls, plates, etc.) and not enough tables for the guests
friendly staff, great location, bike hire
Comfortable hotel (in a formerly warehouse I presume); nice room with bathroom with bath; friendly staff; excellent dinner; sufficient breakfest;nice and quiet location at a lake; distance to town and castle acceptable. No cooled minibar in a 4 star hotel is not acceptable to my opinion; the environmental friendly reason is not valid when there is no automatic light switch off in the room and the hotel is bathing in light all night! Car parking place is sometimes completely occupied, so could be a bit larger.
The room was large and good.
Design of hotel, size of rooms, good breakfast bufffet. Restaurant was very full and the staff seemed to be overworked at both breakfast and dinner
Friendly, helpful staff, comfortable room and good facilities - a comfortable and relaxing stay. The hotel was a pleasant place to spend time. At times the staff seemed very busy and I felt a little overlooked. The hotel was further from town than I expected - not its fault, but perhaps lack of clarity in information.
The setting was lovely. the room was great and the food in the restaurnt delicious. the staff couldnt do enough to help. A wonderful 3 days
The helpful and effifcient staff
Very good food and breakfast
We received a large suite in the apartment building next to the hotel. Large bathroom and lovely bed. It was on the first floor overlooking the lake. While a bit old and a little worn, we were very happy with it. A faint smell of stale cigarette smoke, but that is almost unavoidable in Germany.
The decoration in the rooms and throughout hotel was a traditional design which I really liked. The location was excellent for exploring Schwerin and the surrounding area. The secure car park was great. The staff were always friendly and helpful at reception and in the restaurant. The meals in the restaurant were a high standard. There was a little confusion when we booked in as I had booked a room with two beds (for me and my son) but we were give one double bed. When I told the reception that I needed two beds, we were given a family room.
Location Limited parking off street
The staff was very helpful and friendly I found the bath dangerous. the lendge was too wide and the bath was too slippery, I had difficulty getting out of the bath safely. I did mention it to the the reception staff.
We had 3 dinners during our week's stay which were excellent. However, the choice of menu was very limited, which meant that we had to eat out on the other evenings. The terms of our booking did not include breakfast. We had breakfast on only 3 days of our week's stay but were charged for 7days. This was rectified when I compained. Also, the booking for our stay in September was made in January, on arrival we were allocated a room in the hotel's annexe on the second floor without a lift. On complaint, we were given a very nice room in the main hotel.
Lovely location and friendly hotel
Great location, short walk from the station and in front of one of Schwerin's beautiful lakes. Really helpful and friendly staff and the food in the restaurant was top class. This is the place to go if you want to treat yourself to a bit of luxury for a nice stay in Schwerin.
Welcoming and friendly personell. Parking on site. Clean and functional rooms. Proximity to town. Good breakfast. No other facilities available e.g. restaurant, bar, communal room. No English speaking TV programmes e.g. Sky news or CNN. Everything was clean and functional but not very inviting.
The staff were very friendly
The quietness. The walls were thick enough so no noise traveled through. Hotel located in a hof and there is a sound/fire door between the lifts and the rooms. The courteous welcome and jhelp(much needed) with the parking of the car as the space is very narrow. Hotel appeared to have acted promptly to my request that the Dom/Tourist office be notified that the times it was open on Easter Monday were not displayed. By the time we returned to the Dom the man in charge was addressing this issue with a helper. The bedroom lighting was superb. The bedside lamps could be adjusted and they had full strength light bulbs in them, this was the best lighting we had in a four night variety of hotels over the Easter break. The check out was effiecient and politely handled as there were many problems with the phone line for credit cards and there was a queue waiting to pay. The level of consideration and helpfulness from the staff was a pleasing and positive experience. I felt that the on line photos gave a misleading impression of the position of the front of the hotel in relation to the Schloss. It is a very cut off Schloss and I see that the logo reflects this but not the photos. I also thought the map offered was inadequate(no street names)
Helpful staff, convenient location (bus stop right in front of hotel), good breakfast. Mattress was uncomfortable
the big room, in the city, breakfast was good, nice staff
Nice breakfast. Payment by credit card no problem. No Lift. Room very small
room very nice, a little bit noice from the street eating in a hotel restaurang is waisting of time. And it`s far too expensive compared what you get elsewhere.
The hotel was beautifully renoved, freshly painted and clean. Good bedding, bathroom and room facilities. Fantastic location. No, did not find anything I didn't like. It is a very comfortable hotel.
This hotel has a very convenient location near the main railway station but is also within easy reach of the city centre and old town. The room was very small.
The hotel was very handy for location and nice walk around lake to the town. The staff are extremely friendly and welcoming and we enjoyed the food in the restaurant every effort was made to make our stay nice. It didnt have a lift which may affect some people
Room is clean and relatively silent. Price is good, but breakfast is definitely too expensive: better to bring something on your own
Good location, car parking not far from the hotel, the serves commensurable to price Too much noise, and absence of air-conditions
very nice hotel. clean, and great location.
Very convenient for station, with pleasant walk along lake into town centre.
Across the road from train station. A lovely city to explore especially the schloss, lakes and art gallery.
The staffs kindness and excellent services.
efficiency of staff,very clean and tidy facilities. evening meals were not the standard of a 4 star hotel
Cleanliness is very important, and it was fresh and nice. When waking up we could see apple trees and grazing horses just outside the window. I didn't like the pillows. It's also a little out of the way from Schwerin.
i liked the hotell the staff was very help full i would recommed this hotell for anyone. no the hotell was exellente.
We loved the patio area; the staff of the restaurant was very helpful and courteous. The Chef came out and translated the menu for us. He spoke very good English; our waiter was very friendly and courteous and so was the lady at the registration desk. You have excellent people working in this hotel. No air conditioning and it was a very hot day. Windows only opened a couple of inches. A fan would have helped. The room was extremely small - not much room for 2 large suitcases and 2 people, but fine for only one-night's stay.
Great place! Great location! Great staff! Would have desired Internet access
Close proximity to the town The trams rumbling past all night
A vairation and quality of breakfast No hotel staff at the reception at all times. Noisy facing to the street side.
Pleasant receptionist. The breakfast was good We ate at the restaurant one evening, the service was dreadful. We waited one hour for the starter which came plonked on with the main meal. The food was not warm or particularly nice and was poor value for money. We did eat there again
Only one positive: the kitchen Yes. a lot! Six weeks before our arrival we booke the room. Requested: non-smoking, two beds, and a calm room which is not looking at the sreet. None of these were delivered.When we requested to change the rrom, we were told there is no free room. Difficult to find the parking place, there is no signaling..We left the hotel after three nights, as the noise + heat were unbearable.
The location was very nice.
Helpful staff. They charged me less than expected because I couldn't take the breakfast and they had take-away food prepared for me (didn't take it though as I don't enjoy cold food from the fridge as breakfast). It was a bit too far away from the train station (15 mins' walk). And breakfast did not start until 08:00 on a weekday!!!
Large clean room, nice bathroom, high quality restaurant, pleasant facility for celebrations / parties
Good room size. Stayed with two small children. Nice view over the lake. It was noisy from the restaurant downstairs (outside tables).
the hotel was excellent in all ways. The majority of staff could speak English and they answered every query by email promptly before my visit, and were very attentive and pleasant during it.Nothing was too much trouble for them. I did not want to leave.I booked a standard room which was large and luxury and there was always hot water. The hotel is sited opposite a late. The quality of the food was very professional and enjoyable. It was the best hotel I have stayed in. The owner was very pleasant and a real gentleman. I would recommend this hotel highly to anyone. There was nothing to dislike.
it was clean and fine - and its position near the city
spontanity, no frills. underground parking
Hotel staff are very professional and welcoming. The breakfast (not included in hotel rate) is also of an exceptional standard. Unfortunately the hotel is affected by traffic noise (rooms at front of hotel) and train noise (rooms at the back). Although the insulation is good, some guests may be woken, in particular by freight trains at night.
Wery nice hotel, incl. the room.
Reception personnel were extremely efficient and patient
Nice and friendly staff ,very good restaurant with excellent atmosphere,good view
It was excellent - clean comfortable room, excellent food. Website said free parking - we were directed to garage which then cost 8 euro... But a small point
The room was excellent and the parking next door was very convenient. Its central location was also very helpful. It would be helpful to have tourist guides/maps available in the room in the language of the guests, if possible.
closeness to center and station
The hotel was very simple, but the staff was honest and willing to make our stay the best possible. Not exactly, they are a very simple pension, maybe not according to its price, but good. The food in restaurant was really not good, but breakfast was superb.
A very big apartment with a nice view. A good breakfast with very kind staff. A good location if you want to see the city of Schwerin.
Difficulty of access to the rooms, no lift, uncomfortable staircase
Car park handy for hotel. Off a busy main road.
close to city centre and old town area
Enormous rooms with a separate lounge and kitchen facilities. It was surprising to be taken to our rooms in another building 100 metres down another street.
Near city center and palace. Good breakfast. Free parking. Quite even the room is near the street. The room is in 3rd floor without evelator. The clerk while we checked-in is not very friendly when she is busy handling at bar.
Good breakfast, big room, location perfect, good private parking
Comfortable room and quiet. Short walking distance to center and castle. Helpful, patience, friendly staff, great breakfast including fruit. Limited/on street parking.
Spacious room The weinstube was not open. Especially in the evening this was disappointing.
Very quiet location. nice garden Wash basin not fully attached to wall! Bathroom window was not obscured glass
The position of the hotel right in the centre of town is great. Within easy walking distance of the Schloss and lakes. Right oppostie the hotel is a great breakfast place offering a good range of croissants etc and coffee. You can eat for 6€ instead of 13 in the hotel. Parking is not 'on site' but round the block in a public park haus, however it is fairly cheap at 5€ per 24 hours.
The location was excellent. a quiet corner, but very close to the centre of the town. The desk staff were friendly and efficient. The room was functional, but large enough and had almost everything we needed. We were given a kettle to make tea/coffee when we asked. Good value all round. The entrance was slightly off putting when we first arrived. Horrid plastic flowerrs. The room had no little safe for valuables. Also no air-conditioning, but this wasn't a problem.
Good location and friendly staff.
The Mercure Schwerin is ideally located for walking around the Old Town and in close proximity to major sightseeing spots like the Cathedral and the Castle. I was surprised on the morning of my departure when a member of the cleaning staff burst into my room around 8am in order to ascertain whether I was indeed vacating the place as per my reservation. Fortunately I was already up and in a presentable state.
The reception staff was very helpful and clear even with my "german speaking abilities" which they kindly received warmly. The only oddity is the placemnet of the TV on the desk and easily visible from the room specifically the bed... But all in all is was a very good stay. Thank you.
Friendly, excellent breakfast. None
Clean room, fairly large. Good parking area. Near towncenter. Good breakfast. Traintraffic can be noisy till midnight, but with closed windows it is not a problem.
The location of the hotel is perfect both for traveling by train or by car. The room war perfectly quiet and we could sleep with the window wide open. The buffet at breakfast was opulent. I could not think of anything
I liked it so much last week I came back! The people are so friendly it's almost like staying with friends not in an hotel. The breakfast was excellent and my room was comfortable with everything I needed. Excellent free internet connection too. Some people have commented on the nearness of the railway track. Firstly, the trains are so rare this isn't an issue. And secondly, I could hardly hear them anyway. So, not a problem at all as far as I am concerned.
Great central location, free parking (parking at all is unusual for hotels in Schwerin), exceptionally friendly and helpful new hotel owner, and a great breakfast. To be recommended without hesitation! No issues at all.
Very friendly and helpful hosts, dedicated parking available, very convenient for walking round the Alstadt, good breakfast included.
Breakfast was nice, there is a parking place, near center. The toilet is poor, there was not soap and it was too small.The bed matters too soft and the internet connection was very slow.
I used only 1 dobbelroom and 2 singleroom(137 euro), but they tried to get me pay for 3 dobbelroom!(171 euro)
Pension is in developtment. New rooms are constructing. Breakfast is nor reach but tasty and healthy. Located near railway and cubed street it is a little bit noisy.
The room was lovely, recently renovated and modern. Great bathroom, nice breakfast room in the morning. Wifi. We booked 2 family rooms, but the pension only has one family room so they arranged another room at a hotel next door - much inferior quality of room.
I was charged for breakfast when there was a sign in the lobby advertising a less expensive room than I booked including breakfast. Her English and my German were inadequate to determine why.
Friendly staff, very clean room, good breakfast, walking distance to all attractions.