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I have a very bad experience with this hotel. I stayed there for 2 nights, and when I was checking out, the bill shows an additional euro60 charge from their resturant, but I didn't have any dinner there! And I said to the staff "I didn't take anything from mini-bar, either", she didn't response, so I highlighted it again, then her manager came up without any explanation or apologize. Even they correct the bill, he shouted at me, saying "Pay and go, otherwise I will kick you out in 2 mins!". It's totally unacceptable, especially this hotel is marked as 4 stars! I would never ever enter this hotel!
I had a great time here, the brekfast was very tasty and rooms were cosy and comfortable..this time my trip was a business trip but I would like to return with my family to have my holidays,the staff of the hotel already recommended me to visit the surroundings of rimini :san marino,san leo,verucchio, montescudo.. I would like to see them .. My stay was too short..
Convenience and realiable catering etc. Inside is fine but the outside is in need of some tlc... beginning to look shabby compared to others in the area?
location was good family hotel so was very noisey
Other than being right accross from the beach and friendly staff, there is nothing that I would mention for the positives. Hotel noisy, room not very clean and tiny, old furniture, bathroom small and old. Requested parking spot upon arrival and glad we did. Parking is extremly small and cramped. Staff did manage to get us one spot. After parking could hardly, and I mean it, I could hardly get out of the car w/out hitting the next vehicle. For one night it was ok but would not spend a whole week there. Hotel's rating as 4 star has a lot to be desired...
The breakfast time (available until 12:00noon) is excellent for people who like to lie in or wish to take a late breakfast.
The hotel has an excellent location, the rooms were clean, the staff were friendly. Overall the hotel was very good value for money No
Very nice hotel best location! But ask room with sea view! Breacfast was ok. Shower cabine was broken!
clear,and good service food is not fit for Asian, and no water bottle for hot water
The rooms were cosy, the breakfast choice was extensive and the hotel was in a good position. The spa bath in my room did not work.
Clean rooms Rooms on the small side
very helpful staff, most comfortable bed so far, good location
The location, the staff
Good position, free reserved parking and WiFi.
The hotel was clean, modern and well positioned for the beach and eating places in Rimini. Breakfast choice was excellent. I don't think I'd like to pay what they quote as full price unless it was right in the middle of the holiday season. But based on the offer through this site it was good value.
The hotel is very clean and almost close to everything. The staff were amazing, the breakfast was good. If I'm coming to Riccione again, I'll definitely choose this hotel!
Location and sea view . Long time for ck out .
Central location, sea view room. Very noisy room, even on the 7th floor not adequate sound proofing, not suitable for families.
Friendly staff, beautiful sea views
many bugs inside the room and very dirty
very good position and fastic view hotel rooms not so good, and the bathroom is old and not refresh. The breakfst is not very well organized
Hotel in an excellent position. Our room was very well appointed and had a balcony overlooking the beach. Excellent value.
Location; View from the window; Breakfast
Situation is really good Very poor service!!! Very bad breakfast!!
Very nice hotel in modern style in excellent position (in the first line near Sea) All was excellent !!! only swiming pool was in worse condition :-).
It is a nice hotel. Very good breakfast, wide range of choice-quality and BIO products. Great pasticeria. The room was also nice, I took a room with seaside view and it was great. Not noisy. I have expected the SPA. I didn't see the SPA, so I have asked somebody in the last day and they told me the SPA is turn off, I have to let them know to turn it on.
The accommodation was superb. The hotel is, in my opinion, brand new or redesigned. The location nearby sea and shopping is great. Staff is very helpful, friendly. I spent there beautiful time.
secure parking for the motorbike,a must on a europe tour,helpful staff
I liked seavew, big balcony and hotel location. I did not like very much that we took a bill for our room - 811 euros against 600 euros which were declared at Booking.com. I can not understand what was a "VIP-treatment for 180 euros" that we saw in the bill at morning 1-st day of our stay. At other days "VIp-treatment" has price 5 euros. So, Internet connection was auwful.
The hotel staff was excellent and the view of the sea from our room was very nice. Not a complaint but more of a disappointment that I could not get coffee at breakfast to take to my room without being requested to use room service.
Room is clean and the hotel is situated in the middle of major atractions. The internet is not free!!! I stayed to a 3 stars hotel a day before in Rimini (Hotel Biancamano) and it was free there and here to a 4 stars hotel I had to pay 4 euros for 2 hours.Also for the parking I had to pay 10 euros/day. I was expected from the hotel to have a private beach where not to pay for the bed, but it was impossible.
I absolutely adore this place.
went to the beach and eat out in the many restaurants drinks quite expensive location very good never had a restaurant for evening meals
The staff was very accommodating, friendly and helpful. The Hotel was well situated. Breakfast was well served and unobjectionable for Hotel category. Amenities were good. None that I can think off.
Nothing, due to the fact that the hotel have very low qualified personnel( no english speakers ), low quality of the room (dead mosquitos on the walls, the bed was got our of the wall) and very low quality of the breakfast (no hot breakfast, 1 kind of cheese and one kind of meat ) Everything should be improved.
Nicely located close to beach. Breakfast could be better for this price. Free parking would make more sense. 15Euro per day in August is too high.
The hotels location is very good, The staffs skills in english is terrible, wich leads to big problems. The breakfast was only sweets and marmelades, The room is very small and is absolutley no four star hotel. The hotel is very nice looking on the outside as well as the lobby but the room is hostel-like an worn down.
Close to beach. Reception and outside area very nice. Views from balconies overlooking the beach Rooms were not furnished to a good standard. Definitely not a 4 star hotel. Staff speak very little English, if at all.
convient to beach and restaurants staff where not very friendly
It was ok but bog standard for a four star Some facilities unavailable
its location.however the most of the hotels in that area are near the sea!! -staff so unfriendly -it looks like the cheap flights where you have to pay for everything ( minibar , internet, parking , ... ) although it doesn't cost as cheap flights either. - at the morning they came to verify if you have use the minibar!! - breakfast was so normal not even at the level of 3 star hotel. - the design was less than normal as well , our room had the view of the another hotel WALL!! - overall i believe this hotel can have 2 stars and not more!
The beach couldn't be closer. Lots of restaurants available just round the corner. Even though it was good, it looked more to me like a 2 star-hotel rather than a 4 star-hotel
design and high tech space size of land
The staff were very nice, the room was big, and the bed was comfortable. It was expensive.
Very modern Hotel
Very modern and nice hotel. Good place to stay. Good SPA zone. Swimming pools - external and Jacuzzi (internal). Underground car park. Close to the see and city centre. Access to SPA for adults only (indoor swimming pool - Jacuzzi).
design-spa-restorant staff service-internet-location-security-lobby
Free internet, Room make up twice a day, small rooms, No veiw
This hotel is a lovely old building, close to the beach and main shopping area. Elegant corridors on each of the floors, breakfast is served in a lovely dining room and there is a great choice of fresh fruits available along with the usual assortment one would expect from a 5 star hotel. Reception was unfriendly and unhelpful. When we arrived at approx 1.30 we had to wait 40 minutes or more for our room. We had no problem with that as check in is 2 o'clock, however when I went to investigate if the room was ready I was just handed a key and told the luggage will follow. There was no welcome, information about meals or anything else to do with the hotel or the area, nor did they recognise that we had stayed in the hotel last year. We stayed for 4 nights and with the exception of one staff member we were ignored for the entire visit. We intended taking dinner in the hotel but we were made to feel so uncomfortable and unwelcome that we ate out each evening. We will not return to this hotel again.
Pure comfort and relaxation
As it was not the top season there were few people and suitable environment for relax and/or durable work. The roo, was comfortable and cosy enough to feel myself good. no, i did not notice anything outstanding
very nice hotel. To my surprise, all the Staff spoke French No bath, just shower... But the room was cheap.
Excellent location for a beach holiday The place is a bit tired and dated
Location was good. General quality of the hotel was luxurious. Limited amount of English television channels. WFI didn't work well in the room.
Service, people, place, comfort, everything. No
The general ambiance of the hotel and staff - very friendly and courteous
Location perfect to start trips around Rimini or go to the beach Room need to be painted; breakfast as usual within Italy acceptable but not 5 stars; pool closed at the beginning of October; no sun chairs available
The relaxed atmosphere and the efficiency and friendliness of the staff. The charge made for the use of the beach facilities.
Hotel ambience overall was excellent. Meals were superb. Staff excellent. Pool facilities good, beach facilities excellent Had to upgrade to a Suite to get in to main hotel. In the suite, shower ran hot or cold - but never constant. Bath was tiny. 2nd TV not connected to the satellite which reduced pleasure of having a "lounge" area to relax in.
Very professional and friendly hotel staff. Good breakfast buffet. Nice swimming pool and nice location Additional price for the beach between €85 and €110 per room and per day, but this not a budget hotel and if one cannot afford the supplements, tips, ... of a first class hotel, one should not book one!
Great location. Very friendly and professional staff. Beautiful hotel. Best experience in hotels in our 2 weeks in Italy.
Make sure you are not in the annexe. It's not 5 star, it's not even 3 star. Stay in a renovated room in the main building. Be ready to pay EUR90 extra per day for the beach facilities !!!
100 Euro for beach is excessive.
Good Breakfast. The hotel was like a building site when we arrivied, and was noisy during the day when we sat by the pool. The pool was dirty and not cleaned, this may have been that we came at the end of May and it was not in seaon. The drinks were very over-priced and it seems there is a brothel nightclub under the hotel! We woke to find several business cards on our car. The decor is somewhat shabby.
I enjoyed the whole experience of staying at the Grand Hotel, the staff were excellent as was the food. The room was spacious and comfortable with all ameineties.
Lots of animation programs, very nice entertainment staff and nice swimming pool. Close to the beach. Small room, no real closet for clothes, limited number of staff speaking English, bad organized parking lot, bad shower in the bathroom..
Garbage view was perfect. It's much more less then 3*
Location and staff
Reception staff Breakfast, old hotel
price, location, swimming pull room, tv,
I liked the friendliness and helpfulness of the personnel, the location of the hotel and the excellent value for the budget. Unsatisfactory breakfast service, especially towards the end of breakfast time, which was indicated differently in the hotel materials and differently by the waitressing staff.
It is conveniently located just a few steps from the beach. Friendly staff, nice sea view from the room.
Nothing, I left after one night It is e dirty, it is not 4 star, on the contrary it is no star, at least outside, it is not on the beach as it appears from the photos, but on the harbour
Location of the hotel was good and the confort of the room was good.
A pleasant hotel in a pleasant location. By normal european standards the hotel would warrant 3 stars not 4. Our room was clean, had what we required including a balcony. On the downside the hotel was bland inside and required more pictures and a bit of greenery particularly in the breakfast room .
Excelent location (central but quiet), 3 minutes walking from de beach; very clean; very safe; and most of all, staff very, very kind.
Quiet, close to beach but not noisy
Room size and cleanliness Total lack of information in the rooms about ammenities and services such as breakfast times
Excellent hotel, excellent service! The location is near the beach and the main street for evenings out. The room is spacious, clean and has everything necessary. The bathroom is large and bright. There are no balconies.
Nice room, large bath, attentive staff, breakfast Jacuzzi not functional, TV not quite functional, no balcony
Great staff, very clean rooms, good location...more than any expectation for that kind of money.
good location near sea side and promenade, friendly and helpful staff, clean rooms, nice wellness center on the hotel terrace for reasonable price, good parking options (parking lot, around hotel, garage (for extra cost) wifi internet was not in rooms but only in hall
Nice hotel, near the beach, enjoyed my stay. Doesn't really seem like a 4-star hotel (maybe 3.5).
My compliments to the receptionist, they were courteous, kind, and well presented. The rooms were clean. I would sugget this hotel even if I have some complains because it is a good one and worth it anyway. Two things to complain were the day when we arrived, at once we had our check-in and took a rest/nap for a while but suddenly a man (Matteo), opened the door without knocking. It was really embarassing and I was so angry with this manner. Another thing was our second day returning back my room about 3.30 in the afternoon, tired after having a long walk and long day in the beach, I directly took a bath and found out there were no towels so I called the attention from the reception. But in any case this is not really a very bad feedback, we're all human sometimes we made mistakes and from these mistakes we learned from it. I hope that these thing will be a lesson for their staff.
very friendly manager and staff, good accomodation
Great breakfast, proximity to the train station and bus stop The wardrobe in the room was too small
Helpful and polite service.
Friendly and helpful people, very clean hotel. Excellent experience! n/a
The staff was very helpful and kind. We arrived at 23.00 on Sunday and we were still able to order a light dinner in our rooms.
Stayed here a couple of days. Rooms and its surroundings clean and tidy, The staff was very friendly and tourist informative. Breakfast was good. If I visit Rinini I would decide to go for the same Hotel.
Location and staff support
Its location was close to the railway station and therefore good for visiting other places in the area.
Very clean and Very friendly staff ! to close to the street, gareden on the top of hotel would be nice...
We found this hotel to be excellent for a short stay in Rimini. The staff went out of their way to be helpful and friendly and the decor is very stylish. The breakfasts are extremely good and it is well located for the station and the old town. Nothing, we were completely satisfied with all aspects of the hotel.
The reception and breakfast staff were very friendly, the room was what we wanted with a corner balcony, very comfy bed and pillows, breakfast was fresh and a good selection of hot and cold.We had an excellent stay.