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Free shuttle from and to the airport, very proximate to the airport location, friendly staff (which also speaks English), abundant breakfast, spacey rooms. No tea or coffee pot in the room, you have to call the reception to turn on the heating in the room
Close to Milan Malpensa airport. Dinner ordered in the hotel restaurant was good. Free breakfast provided. Air conditioning didn't work in our room. The door didn't lock. WiFi was slow to the point of non-functioning. The hotel shuttle never picked us up from the airport.
Excellent value and location. The place was clean, beds are super comfy, and the food was decent. The staff are very helpful and courteous. We will stay again when flying thru Milan.
Great location and fantastic Italian restaurant only 2 minutes away. I booked 2 triple rooms only to find out that the hotel only has double rooms. Paid extra for 2 triples. Not pleased at all.
Close to the airport. Good only for the connection flights. My room didn't seem adjusted for living: wet wall in the bedroom, strong smell of mould. The hairdryer didn't work.I Tryed to call the reception - the telephone didn't work either. Had to go myself with wet hair.The lady at the recep. Reacted strangely (as if it was absolutely normally). No excuses, of course. The maintanance guy brought me the new hairdryer at least. Quite poor breakfast. The shuttle to/from the ariport goes only within short periods in the early morning morning and late afternoon.
Everything! Our family (8 people including two very young children) had to fly out of Malpensa Airport early morning. We arrived by bus to the airport from another city. Idea picked us up and brought us to the hotel and then in the morning returned us, free of charge, to airport for our return flight home. The food in the restaurant was great, the people who worked there were wonderful, the price couldn't be beat and the room accomodations were impeccable. Nothing!
Very good condition and modern building. Good location-close to the airport. Clean. Has all the amenities. Shampoos, soap, towels, TV, blow dryer. Friendly people. Air conditioning works good. Free shuttle to the airport and back. The shuttle driver was very helpful and friendly. Good breakfast in a large room with hot food and cakes and fresh fruit, coffee and tea. Friendly staff in the breakfast room. I would go again and stay longer.
Close to airport Showers didn't work. Not the best beds. Internet did not work
Location is fantastic for an overnight stay. Very professional and classy hotel. Great room. USB charging & plenty of plug points expensive cafe and bar.
Clean pleasant reception staff & food staff great price for the location important essentials available light breakfast included,,sufficient, limited selection cereals, danish rolls, coffee, tea, etc. no phone in the room, all was on the web, and when we finally found the message on the web, it said....'WE WOULD RATHER SPEAK TO YOU IN PERSON, SO THERE IS NO PHONE IN THE ROOM: Queen bed only, no king beds, ... asked for 2 twins, but not sure if 2 twins are available either no room service, food was packaged sandwiches/salads & 1 warm dish @ dinner next to the reception area.
Hotel was attractively decorated, front staff was very accommodating to our needs. Room was nice, clean and comfortable for two. Location was great directly across from terminal two with a shuttle going between terminal 1 & 2 every 5 minutes. We also took part in the buffet breakfast for 10 euros each. Which included unlimited milk, coffee, juice. Pastries, cold cereal, fruit, yogurt, and selected slices of cheeses and meats. Definitely would stay again if ever in the area. Cafe choices for food very limited and a little pricey, but convenience is expensive, choices consisted of cold sandwiches, premade" warm up meals and salads.
Close to airport, new and clean, attractively decorated, staff is friendly, attractive cafe on ground level. Very limited food options, hotel has a cafe with expensive sandwiches on the ground floor but no restaurant, check in is a little confusing since cafe is not separated from main hotel.
Clean, stylish, comfortable, with most amenities. Terrific value for an overnight stay. Food options were limited, so if you are looking for a full restaurant, it would disappoint. However, there are salads, sandwiches and so on.
Very friendly and helpful staff. Excellent customer service Close to Terminal 1. The bus connection between Terminal 1 and 2 is great. Clean hotel, functional, comfortable and just what a traveler needs. The price is right. I will stay there again. We only stayed one night. Arrived at 9 PM and checked out at 6:30 AM. Very helpful and friendly staff.
The whole hotel is very nice. Modern rooms and bathrooms. You can connect your smartphone or computer to the TV wireless for mirroring or with HDMI cable. WiFi is free. You can get drinks and snacks 24 hours in the lobby. Excellent staff. Excellent price for money. No breakfast included and no mini bar in room.
Friendly and efficient staff, location (across Terminal 2), quiet, facilities, food Rooms are a bit sparse. No cups for drinking in the room.
Excellent restaurant, friendly staff, fast internet, clean and spacious rooms. Access to Airport, Railway station, and rental cars are the best. Room was rather noisy.
Very clean room, good staff, and great food at the bar.
The location in Terminal 1 is superb! The cold tile floor in our room. The room & bathroom lighting. The bar area is uninviting and just blah.
Convenience to airport and trains, quality of facility and rooms, staff very helpful
Nice soft bed ! (Isn't that what it's all about) Every 2 to 5 min a pressure pump would come on next door. I was at the end of a hallway, next to an electrical room.
Location to airport Cleanliness Comfort of room Quiet Courteous staff The bar had an unusually full line up of drinks. Layout can require extensive walking between lobby and room Restaurant food was marginal which made its premium prices seem unreasonable. The card key was unusual for us and awkward for controlling interior lighting, etc.
We had an early morning flight out of Milan. It was so convenient to stay at the Sheraton located right in the airport. We had a lovely dinner at the restaurant the night before and retired early. It was so easy to leave the hotel in the morning and walk right to our gate. No travel to the airport which gave us a bit of extra time in the morning. The room was clean and comfortable and we didn't hear a single plane all night.
Hotel is modern, good amount of English TV channels, if you can upgrade to get wifi and lounge do it! It is worth it! Location was great I literally walked only 5 minutes to depart in my flight. Train station is literally infornt of hotel. 20 min train to main city!!! ;) I did not like that you had to pay extra to use sauna and steam room
Rooms were clean and staff was friendly and helpful
Clean, spacious room
Clean, friendly staff, cheap, nice facilities nothing i don't like, had better room and service here than in some of the so called 5 stars
the bedrooms were very good.had a good night sleep was a 4 star hotel with a 2 star restaurant.food was very bad.
The hotel is very quiet and serene.
Nice property close to the airport. Service orientated staff.
Location was great. They had a shuttle to airport too. Requested a non-smoking room. Was put in a smoking room.
It went beyond expecation, especially for an airport hotel.
Nice restaurant in the hotel. The waiter misinformed my wife regarding the cost of the antipasti buffet for which she was charged 12E (he indicated that it was no cost). He also brought me the wrong entree.
It was around a mile from the airport. The photos make it look much nicer than it is. It's location is in an area of some construction, but there is no good view. The area feels sketchy and is confirmed by the sign in the parking lot that tells you that you are parking at your own risk, and they have no surveillance. The exterior is pretty run down looking, however the lobby was rather nice.
The staff was very helpful...there was a shuttle between the hotel and the airport....the breakfast was wonderful... I did not like the outside appearance of the hotel.
The design of the hotel. the shower is not comfortable at all. the water is all over the floor and when we comlainted they told us that this is the way it is and we had to put more towels on the floor. the design and atmosphere of the restaurant of the hotel was really nice but they run out of food at the buffet.
The room was clean and confortable. the bed and pillows were much more comfortable than the ones in other hotels that we stayed at in italy. The hotel staff was extremely nice. Music from the courtyard was too loud. The music lasted way past 23:00 and we had to leave the hotel to make our flight at 7:00.
Stayed overnight.Room was excellent,roomy well equipped and spotlessly clean.Quiet-no excessive aircraft noise.
We liked the design of the room and of the hotel, the cleanliness of the room We did not like the hotel staff who was rather cold, unfriendly
Nice, quiet and comfortable rooms. Good breakfast. Flexible check-out. Bycicle road around the lake is very nice. They advertise renting canoes/kayaks which was not possible on site, just 1 hour away from the hotel. Free bikes in bad condition. Close to Lake Varese (swimming is not possible in the lake!), but far from the city of Varese or train station unless you have a car.
Good for business people and meetings. Rich breakfast buffet.
Modern, clean facility. Very convenient
New, good rooms, good area to take vacations
calmness the price seems to me is a little high
Enough parking space. Room is adequate. No atmosphere. Reception is just a big open space with a few tables and chairs. Breakfast buffet is rather simple and seems not to be refreshed when finished. Website says bicycles available, however there were just 2 bicycles of which 1 was broken and 1 was a bike for a kid.
Very clean and new, lots of amenities, very nice and polite staff, very nice breakfast (included), great price-to-service ratio. It can be noisy from visitors, their children and sometimes from the (distant) street - keeping an open window may be difficult while sleeping.
We had great time in Capolago. The hotel was clean and we had private parking for the room. If you are going there, go to the nearby meat restaurant!
The hotel was nice and clean. However, the rooms are very small.It is not family oriented and no restaurant available. Their shuttle service starts at 5:45 AM, We had to take a taxy to the Malpensa airport or else we would have missed our flight.Also, we had issues with their shuttle service from the airport to the hotel. The van was too small and we could not fit. We had to wait another 35 minutes for the next one.
location to the airport. Also the availability (though limited) of getting some food when arrived late. the strange, runny eggs with chunks of hard boiled egg whites mixed in. Never seen anything like it in all my travels and years in the restaurant business. They were terrible. Otherwise the breakfast was fine.
We wanted to be near the airport for an early flight. We were so pleased with Holiday Inn Express. The shuttle was very convenient, the room was super clean and comfortable.
the staff was very helpful and understanding. beakfast was excellent. the location was hard to find
Nice clean rooms, great breakfast! Airport shuttle bus stop w2as hard to find and not very well labled at the airport so we wandered around and could not find it. The reception desk staff at the adjacent Sheraton were very helpful and gave us directions to the shuttle stop all this taking about an extra hour at the airport.
Friendliness of staff Too noisy room, especially regarding air conditioner
Clean and easy to get to from the airport. Limited food and no where to sit and eat it.
Room was spacious, and having the shuttle was nice. Staff was friendly and helpful. Seems like it could be a good place if you had an early flight, but the shuttle might be an issue, making the airport Sheraton a better option. Shuttle did not run very often, once an hour when I needed it. The driver from the hotel to the airport was a bit rude. I had been in Europe for 5 months and had extra baggage. He only let me put one bag in the luggage compartment even though we were the last stop and more could fit. That meant I had to struggle getting my second checked bag, carry on, and personal item on to the bus and past other people sitting along the narrow aisle until I found a place to sit. Getting dinner was also inconvenient since it was not available at the hotel itself and meant walking to a small selection of local restaurants.
Room was spacious, room wifi was good too -They charge RIDICULOUS 8 Euro from the hotel to the airport, a 900 meters drive !!! (just for comparison, the bus from the aiport to Milan city center is 12 Euros, a 60 KM route) - Only one option of restaurant near by (no restaurant at the hotel)... and guess what? All guests go there at dinner time, it get crowded, very, very slow service
great for catching an early flight at Malpensa airport.... should have free internet everywhere, its a must in any hotel....
Great location. Parking while you are travelling. No connection between frontdesk and airport information. Lack of help in finding out information about flights and delays.
Excellent service, clean and modern. Good breakfast. Shuttle service to Airport is not where others are. It is 4€ and leaves from door 4 bus stop 4. No restaurant on site.
Responsive and helpful staff. Shuttle to and from Malpensa. Better than average continental breakfast. Small but adequate single room.
The free airport shuttle was very useful The colors in the room was drab. But as this is an airport hotel mostly for overnight stays, this may not be so important.
The staff were friendly and accommodation. Would prefer a softer bed. Not the best view
I have stayed several times at this hotel and find the staff to all be VERY friendly, helpful, and accommodating. Even the owner and his family are friendly to guests! The staff all speak good English and will help in any way. I will continue to stay there every time I fly through Milan.
Very affordable, clean, comfortable, and well-placed for flights out of MXP.
Close to airport. Promptness in everything. Shuttle to/from airport. Great bed, nice room, handy breakfast. Nothing to mention
Hotel was clean and located close to the airport I had a difficult time with the hotel shuttle. From the hotel website and information I saw that the hotel had an airport shuttle which was one of the main reasons I chose the hotel. I arrived late and then found out that the shuttle does not make regular stops and instead you have to call to arrange the shuttle for pick up. As an international traveler I did not have access to a phone and had to get assistance from another hotel shuttle. It ended up taking about two and a half hours from the time I arrived to get the shuttle to pick me up.
Breakfast and the transportation service to the airport were the best. Super convenient and driver is super sweet! Somehow, there were a couple of maintaining workers coming in to my room, even though there was nothing wrong with it.
Location was perfect for Malpensa airport travelers . Rooms were amazing in quality, cleanliness and bed size (bed way larger than king)
Beautiful looks, hotel placed on mountain top. Hotel is very old. Beds are bad, there are lots of noises during the night of machines working and you can hear the neighbours loud and clear. Light in the bathroom broke down during our one night stay and the carpet was dirty. Very unpleasant stay.
Spacey Room, Good View, Quite, Poor and expensive restaurant, located in the middle of nowhere, unfriendly staff, staff does not speak english, no international TV programs,
Good size triple room No
The staf is amazing and the breakfast is soo good. It's panoramic position is a bonus and the stile of the hotel makes me feel very pampered! Complementi!!
no internet in the room, and expensive to improve it
Internal and external appearance - classic style
Wonderful hotel, very friendly staff and great value. Perfect base for exploring the Lakes Breakfast was fabulous but the dinner menu was limited and fairly expensive - frozen pizza on the menu.... in Italy? Oh dear!
The beautiful gardens and grounds, professional staff and old world charm of the hotel.
very comfortable, beutiful location
Great style "art nouveau" palace.
It being close to the airport, and having a shuttle Carpets in room were filthy. Pillows were so stiff and large you could not sleep properly. Restaurant is pretentious and silly.
We had an extremely early flight, and the close proximity to the airport and the shuttle service provided by the hotel made it the perfect choice. The staff were friendly and helpful, the hotel clean, the shuttle service prompt and it added up to the perfect choice. We had to leave too early to take the breakfast so cannot comment on it. n/a
Staff excellent with a very warm welcome. We left early following morning and cleared the reception in 5 minutes and courtesy bus on time to airport.
Convenience to the airport, attentive staff, cleanliness, shuttle to airport. We were overall with everything about the hotel and would recommend it.
it's nice, clean, reasonably modern, has reliable wifi, the staff is nice, and is close to the airport with a reliable shuttle. Breakfast could be better.
We didn´t stay long, arrived late and continued our journey early, so it´s hard to say. Everything was fine for our purposes.
The convenience and efficiency of the hotel's shuttle service to and from airport. No
Very comfortable and cozy. There is a very friendly waitress in the dining room, and the shuttle service to and from the airport was excellent!
very efficient, excellent food, perectly located to catch an early Malpensa flight
The staff was very friendly, competent and professional. The room was spotless. Wireless was wonderful to have after weeks without it. The shuttle was right on time. Absolutely flawless stay there.
The room was a decent size -- the a/c and the internet both worked well. Breakfast was very good. Parking was no problem. Laundry service is available. The dinner menu was expensive, and the menu was very limited. The food, was of good quality. The shower in the room was very small.
Helpful staff, location
Access to the airport. Beautiful setting. Great food. No
It is a gorgeous facility. The building itself is the star by a far stretch. Beautiful, very well kept grounds as well. Very close to the airport but didn't have a problem with noise at all. It is not close to anything besides the Malpensa airport. It was 40-50 euro round trip by car to the closest town to do anything. They do offer shuttle service to airport and you could catch a train or bus from there though. Great if you are staying one day and flying out but a little too far from anything for longer stays.
best was the convenient location to the airport, and the shuttle service that they provide. They accommodated me to upgrade to a larger room with bathtub, since the single room category does not offer it. I paid additional for it the atmosphere with the staff lacks warmth and friendliness
Convenient Restaurant not so good.
Close to airport , good resterant
Location is the best in area, on site dinning ability and bar are also nice. We were the only guests checking out and still waited 20 minutes before leaving without any paperwork.
Proximity to airport Malpensa ( 5 minutes by bus ) The property is getting old and may need some up-dating. There is a lot of new competition at the airport.
Location was superb for the aeroporto and to local cities. The food was eccellente. The grounds and hotel are "class". The room could use another pillow for the bedding. The staff, while efficient, are extremely "stiff" and unfriendly. This has always been the case every time I stay at the hotel. They clearly are not a happy team.
The hotel is in a lovely, peaceful setting and very convenient to the airport. There are no restaurants close by.
very quiet, never heard one airplane the staff- they all had terrible attitudes, not at all friendly
Great room - very modern and spacious. Dinner at the hotel was rather disappointing....E.g. please, don´t take their Cesar Salad unless you are ready for lots of red meat. It has no resemblance with classic cesar salad. Given the great location and closeness to town, would strongly recommend dining elsewhere....
An unexpected suprise. The room was wondersful and the restauarant was a bonus with great food and wine. Nothing. Everything was great.
Comfort of room
Lovely hotel! It's very well located, decoration is hip and tasteful in a charming old villa.The staff is really helpful, the restaurant is above expectations for hotels in Italy, even the music was awesome there. I think it misses a swimming pool but other than that everything was perfect.
Quiet location, very close to Villa Panza. Relaxing facility--comfortable bed, nice big soaking tub. Hard to get to from train station--too far to walk with luggage or in bad weather. Cab driver couldn't find it--took us to the wrong hotel with a similar name. Restaurant not open for dinner.
Rooms were very spacious and nice. The best breakfast I've ever had in a hotel.
Very relaxed atmosphere, excellent breakfast, really friendly staff, nicely appointed rooms Road noise in the loft room
I loved the eco friendly rooms, such as the re usable towels and sensored lights. Also the music in the room was a great touch A clock in the room would be great. Along with turning off the outside music earlier in the evening. Otherwise, loved the place and if ever back in Varese, would definitely stay there.
clean comfortable room and modern decor
Comfortable large room and bathroom. Comfortable bed, good shower and large balcony with nice chairs. Not enough information in the room on how to use the tv etc. Also door lock took time to work out
The staff was very kind and rooms are quite spacious. Nice both swimming pool and fitness. Lack of its own style
Everything that the hotel arrange is remarkable. The internet service is not to the hotel expectation...
The hotel was very clean, comfortable and quiet.The staff was friendly. The swimming pool was too small.
comfortable bedroom and equipment
The lady at the front desk initially gave us a disabled's room which we didn't like, So she gave us a junior suite instead without additional charge. Breakfast good, Plenty of free parking including indoors. The front desk staff should improve their knowledge of English, as not every guest is a native Italian speaker.
Every thing None
Nice people(great service italian/dutch speaking girl at reception and from bar-tender) - bright building - good rooms good pool (wife) - great fitness (me) Not too many
Very nice hotel: clean, luxe, nice staff. Excellent!
lake, balcony view, fine restaurant beside
The position by the lake and the friendly staff, a good bse to explore the regional area of the lakes. Close to Malpensa airport.
It's a very nice hotel.. Very modern and nice location by the lake.
Cleanliness and simplicity of hotel was what i was really happy about. Staff could speak better English, however this was Italy and I don't really expect good English. Despite that - staff were really really helpful even with their few words of English. One more minor thing - it seems that hotel does not have all world flags - only of mayor countries. Well, I would agree that my country of residence is not that big...
Great hotel, very new, just by the lake.
Excellent location in the heart of Italian lake district. Very friendly and helpful staff. None
Nice place just on the boarder of a lake, near Varese, Milan and Lago Magiorre.Modern and well equiped, not to large.With the opening of the restaurant has it al things together altougth there are several good Italiaan restaurants.
The very spacious rooms which were very modern. The bathroom has even got a Jacuzzi bath. The location very close to a peaceful lake is another plus. The TV is a little small for a large room as the one we had. The room has a kitchenette but no cooking utensils. Although the breakfast was good we found it a little odd to have either salami or ham on alternating days and only one kind of cheese.
The staff was very helpful. The breakfast was plentiful. We were pleased with the room and the surroundings. We suggest the hotel consider providing better signage to their location. We followed signs but got lost because signs did not indicate to continue and how much further to the hotel. This would be especially helpful at night.
the staf was helpfoul and the room was exellent . we didnwt know tht the lake is poluded
The hotel has an intimate and personal touch. The hotel has nice surroundings: a mountainous village and a monastery. We were surprised at the high prices in the restaurant. Here is an advice (not really original, but still valid): make sure you check the price list before ordering and ask one if they do not give it. One should not expect to automatically receive a menu.
The staff and location
personal service of staff....excellent
The site, the views, the excellent food (and waiting-on-staff) and the pleasantness of the Manager. No complaints whatsoever. N/A
Very nice area very quite with beautifull view on the valley Breakfast is very lousy for a 4* Hotel as are the prices for food and drinks. I am sure it can be improved.
Fabulous setting! Hotel manager was charming, speaks excellent English. Beautiful & room, very quiet, with comfortable bed.
Size, comfort and cleanliness of room The location: hotel is more than half way up a mountain and some distance from Verese. Sat Nav is a must to find it
Fantastic environments. Fabulous view over Varese.
Staff great, views fantstic, Sacro Monte church outstandingly beautiful and should not be missed, village so quaint. Cobbled steep narrow streets may not suit everyone tho. We will definately go back.
The staff was very friendly and helpful. They went out of their way to make your stay enjoyable. The hotel is in a beautiful location!
Apart from slight difficulties with the Internet our stay was really enjoyable. I will remember the sound of waves and beautiful veiw from the window. All lake destinations and attractions are easilly accessable, espetially if you travel with a car. Friendly staff, atmospheric restaurant Some difficulties with the Internet link. After the refurbishment of the upper terrace it's going to look nicer, now it spoils the first impression.
Location simply cannot be beat! Hotel beautifully located on shorefront Lake Maggiore, and within short walk Laveno town center and waterfront. Stayed here for a weekend amidst business trip. Had a fantastic break, definitely made the right choice place to stay. Junior suite is spacious room with balcony above the lake. Owners helpful and friendly to someone who is not good at italian language. The dinners are excellent! Great chef, great fresh local fare and seafood. Had an all-round wonderful and peaceful weekend. Not something I did not like: but my response to other reviewers that indicated the rooms are small. Standard rooms do look small (simple standard european basic rooms). However, the Junior Suites are very spacious, comfortable, most have balconies, and, they only cost a few more euro... Do youself a favor, book ahead, and get a junior suite.
We didn't like anything, especially the cockroach in our bedroom. The decor was dirty and out dated, the balcony was falling to bits, when I stepped out of the shower or used the toilet anybody on the lake could have looked into the bathroom as there wasn't a curtain or blind at the window! The man who served breakfast was downright rude and ignorant!
the view was amazing and very close to the town of Laveno, the room was pleasant and clean.
Upgraded to a junior suire Poor breakfasts and extremely slow service at dinner.Inconvenient parking.