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I have a very bad experience with this hotel. I stayed there for 2 nights, and when I was checking out, the bill shows an additional euro60 charge from their resturant, but I didn't have any dinner there! And I said to the staff "I didn't take anything from mini-bar, either", she didn't response, so I highlighted it again, then her manager came up without any explanation or apologize. Even they correct the bill, he shouted at me, saying "Pay and go, otherwise I will kick you out in 2 mins!". It's totally unacceptable, especially this hotel is marked as 4 stars! I would never ever enter this hotel!
Convenience and realiable catering etc. Inside is fine but the outside is in need of some tlc... beginning to look shabby compared to others in the area?
Other than being right accross from the beach and friendly staff, there is nothing that I would mention for the positives. Hotel noisy, room not very clean and tiny, old furniture, bathroom small and old. Requested parking spot upon arrival and glad we did. Parking is extremly small and cramped. Staff did manage to get us one spot. After parking could hardly, and I mean it, I could hardly get out of the car w/out hitting the next vehicle. For one night it was ok but would not spend a whole week there. Hotel's rating as 4 star has a lot to be desired...
I had a great time here, the brekfast was very tasty and rooms were cosy and comfortable..this time my trip was a business trip but I would like to return with my family to have my holidays,the staff of the hotel already recommended me to visit the surroundings of rimini :san marino,san leo,verucchio, montescudo.. I would like to see them .. My stay was too short..
location was good family hotel so was very noisey
The hotel is very clean and almost close to everything. The staff were amazing, the breakfast was good. If I'm coming to Riccione again, I'll definitely choose this hotel!
Location; View from the window; Breakfast
Location and sea view . Long time for ck out .
Central location, sea view room. Very noisy room, even on the 7th floor not adequate sound proofing, not suitable for families.
Hotel in an excellent position. Our room was very well appointed and had a balcony overlooking the beach. Excellent value.
Friendly staff, beautiful sea views
Situation is really good Very poor service!!! Very bad breakfast!!
many bugs inside the room and very dirty
very good position and fastic view hotel rooms not so good, and the bathroom is old and not refresh. The breakfst is not very well organized
The hotel was clean, modern and well positioned for the beach and eating places in Rimini. Breakfast choice was excellent. I don't think I'd like to pay what they quote as full price unless it was right in the middle of the holiday season. But based on the offer through this site it was good value.
The breakfast time (available until 12:00noon) is excellent for people who like to lie in or wish to take a late breakfast.
The hotel has an excellent location, the rooms were clean, the staff were friendly. Overall the hotel was very good value for money No
Good position, free reserved parking and WiFi.
The location, the staff
clear,and good service food is not fit for Asian, and no water bottle for hot water
Clean rooms Rooms on the small side
The rooms were cosy, the breakfast choice was extensive and the hotel was in a good position. The spa bath in my room did not work.
Very nice hotel best location! But ask room with sea view! Breacfast was ok. Shower cabine was broken!
very helpful staff, most comfortable bed so far, good location
I absolutely adore this place.
I liked seavew, big balcony and hotel location. I did not like very much that we took a bill for our room - 811 euros against 600 euros which were declared at Booking.com. I can not understand what was a "VIP-treatment for 180 euros" that we saw in the bill at morning 1-st day of our stay. At other days "VIp-treatment" has price 5 euros. So, Internet connection was auwful.
It is a nice hotel. Very good breakfast, wide range of choice-quality and BIO products. Great pasticeria. The room was also nice, I took a room with seaside view and it was great. Not noisy. I have expected the SPA. I didn't see the SPA, so I have asked somebody in the last day and they told me the SPA is turn off, I have to let them know to turn it on.
went to the beach and eat out in the many restaurants drinks quite expensive location very good never had a restaurant for evening meals
The staff was very accommodating, friendly and helpful. The Hotel was well situated. Breakfast was well served and unobjectionable for Hotel category. Amenities were good. None that I can think off.
The accommodation was superb. The hotel is, in my opinion, brand new or redesigned. The location nearby sea and shopping is great. Staff is very helpful, friendly. I spent there beautiful time.
secure parking for the motorbike,a must on a europe tour,helpful staff
The hotel staff was excellent and the view of the sea from our room was very nice. Not a complaint but more of a disappointment that I could not get coffee at breakfast to take to my room without being requested to use room service.
Room is clean and the hotel is situated in the middle of major atractions. The internet is not free!!! I stayed to a 3 stars hotel a day before in Rimini (Hotel Biancamano) and it was free there and here to a 4 stars hotel I had to pay 4 euros for 2 hours.Also for the parking I had to pay 10 euros/day. I was expected from the hotel to have a private beach where not to pay for the bed, but it was impossible.
Very nice hotel in modern style in excellent position (in the first line near Sea) All was excellent !!! only swiming pool was in worse condition :-).
Pure comfort and relaxation
Excellent location for a beach holiday The place is a bit tired and dated
Location was good. General quality of the hotel was luxurious. Limited amount of English television channels. WFI didn't work well in the room.
very nice hotel. To my surprise, all the Staff spoke French No bath, just shower... But the room was cheap.
This hotel is a lovely old building, close to the beach and main shopping area. Elegant corridors on each of the floors, breakfast is served in a lovely dining room and there is a great choice of fresh fruits available along with the usual assortment one would expect from a 5 star hotel. Reception was unfriendly and unhelpful. When we arrived at approx 1.30 we had to wait 40 minutes or more for our room. We had no problem with that as check in is 2 o'clock, however when I went to investigate if the room was ready I was just handed a key and told the luggage will follow. There was no welcome, information about meals or anything else to do with the hotel or the area, nor did they recognise that we had stayed in the hotel last year. We stayed for 4 nights and with the exception of one staff member we were ignored for the entire visit. We intended taking dinner in the hotel but we were made to feel so uncomfortable and unwelcome that we ate out each evening. We will not return to this hotel again.
Free internet, Room make up twice a day, small rooms, No veiw
As it was not the top season there were few people and suitable environment for relax and/or durable work. The roo, was comfortable and cosy enough to feel myself good. no, i did not notice anything outstanding
Service, people, place, comfort, everything. No
The beach couldn't be closer. Lots of restaurants available just round the corner. Even though it was good, it looked more to me like a 2 star-hotel rather than a 4 star-hotel
Nothing, due to the fact that the hotel have very low qualified personnel( no english speakers ), low quality of the room (dead mosquitos on the walls, the bed was got our of the wall) and very low quality of the breakfast (no hot breakfast, 1 kind of cheese and one kind of meat ) Everything should be improved.
The hotels location is very good, The staffs skills in english is terrible, wich leads to big problems. The breakfast was only sweets and marmelades, The room is very small and is absolutley no four star hotel. The hotel is very nice looking on the outside as well as the lobby but the room is hostel-like an worn down.
its location.however the most of the hotels in that area are near the sea!! -staff so unfriendly -it looks like the cheap flights where you have to pay for everything ( minibar , internet, parking , ... ) although it doesn't cost as cheap flights either. - at the morning they came to verify if you have use the minibar!! - breakfast was so normal not even at the level of 3 star hotel. - the design was less than normal as well , our room had the view of the another hotel WALL!! - overall i believe this hotel can have 2 stars and not more!
Close to beach. Reception and outside area very nice. Views from balconies overlooking the beach Rooms were not furnished to a good standard. Definitely not a 4 star hotel. Staff speak very little English, if at all.
Nicely located close to beach. Breakfast could be better for this price. Free parking would make more sense. 15Euro per day in August is too high.
It was ok but bog standard for a four star Some facilities unavailable
convient to beach and restaurants staff where not very friendly
design and high tech space size of land
Very modern and nice hotel. Good place to stay. Good SPA zone. Swimming pools - external and Jacuzzi (internal). Underground car park. Close to the see and city centre. Access to SPA for adults only (indoor swimming pool - Jacuzzi).
The staff were very nice, the room was big, and the bed was comfortable. It was expensive.
design-spa-restorant staff service-internet-location-security-lobby
Very modern Hotel
Location perfect to start trips around Rimini or go to the beach Room need to be painted; breakfast as usual within Italy acceptable but not 5 stars; pool closed at the beginning of October; no sun chairs available
I enjoyed the whole experience of staying at the Grand Hotel, the staff were excellent as was the food. The room was spacious and comfortable with all ameineties.
Great location. Very friendly and professional staff. Beautiful hotel. Best experience in hotels in our 2 weeks in Italy.
Hotel ambience overall was excellent. Meals were superb. Staff excellent. Pool facilities good, beach facilities excellent Had to upgrade to a Suite to get in to main hotel. In the suite, shower ran hot or cold - but never constant. Bath was tiny. 2nd TV not connected to the satellite which reduced pleasure of having a "lounge" area to relax in.
100 Euro for beach is excessive.
The relaxed atmosphere and the efficiency and friendliness of the staff. The charge made for the use of the beach facilities.
Very professional and friendly hotel staff. Good breakfast buffet. Nice swimming pool and nice location Additional price for the beach between €85 and €110 per room and per day, but this not a budget hotel and if one cannot afford the supplements, tips, ... of a first class hotel, one should not book one!
Good Breakfast. The hotel was like a building site when we arrivied, and was noisy during the day when we sat by the pool. The pool was dirty and not cleaned, this may have been that we came at the end of May and it was not in seaon. The drinks were very over-priced and it seems there is a brothel nightclub under the hotel! We woke to find several business cards on our car. The decor is somewhat shabby.
The general ambiance of the hotel and staff - very friendly and courteous
Make sure you are not in the annexe. It's not 5 star, it's not even 3 star. Stay in a renovated room in the main building. Be ready to pay EUR90 extra per day for the beach facilities !!!
Room size and cleanliness Total lack of information in the rooms about ammenities and services such as breakfast times
Location of the hotel was good and the confort of the room was good.
Quiet, close to beach but not noisy
Nice room, large bath, attentive staff, breakfast Jacuzzi not functional, TV not quite functional, no balcony
Excelent location (central but quiet), 3 minutes walking from de beach; very clean; very safe; and most of all, staff very, very kind.
A pleasant hotel in a pleasant location. By normal european standards the hotel would warrant 3 stars not 4. Our room was clean, had what we required including a balcony. On the downside the hotel was bland inside and required more pictures and a bit of greenery particularly in the breakfast room .
Great staff, very clean rooms, good location...more than any expectation for that kind of money.
Excellent hotel, excellent service! The location is near the beach and the main street for evenings out. The room is spacious, clean and has everything necessary. The bathroom is large and bright. There are no balconies.
It is conveniently located just a few steps from the beach. Friendly staff, nice sea view from the room.
Nothing, I left after one night It is e dirty, it is not 4 star, on the contrary it is no star, at least outside, it is not on the beach as it appears from the photos, but on the harbour
price, location, swimming pull room, tv,
Lots of animation programs, very nice entertainment staff and nice swimming pool. Close to the beach. Small room, no real closet for clothes, limited number of staff speaking English, bad organized parking lot, bad shower in the bathroom..
Garbage view was perfect. It's much more less then 3*
Reception staff Breakfast, old hotel
I liked the friendliness and helpfulness of the personnel, the location of the hotel and the excellent value for the budget. Unsatisfactory breakfast service, especially towards the end of breakfast time, which was indicated differently in the hotel materials and differently by the waitressing staff.
Location and staff
The price was good and the swimming pool was very good, was private and got sun constantly. I stayed in a superior double and the room was to small, we didnt have a double bed just two single beds pushed together which came often came apart. The location is to far away from the bars
Has met all the requirements for our choice of this hotel for our 2 days' visit in Rimini and I express my comments in english, rather than italian, for I feel that they'll be more useful to non-italian visitors. The following criticisms are purely constructive and they do not detract anything from our stay at the Gallia Palace as there were many signs that the hotel had been refurbished recently ( we liked the quality & design of the wallpaper ) -the operating of the electronic bedroom access card and of the airconditioning control pannel required some time in getting used to but then they were O.K. I liked the fact that the A/C would switch-off when opening the balcony door !. -The glass pannel beside the shower is at least 10/15cm. too narrow as it does not prevent the water sprays from the shower flooding the bathroom's floor. -The TV set totally impeded the use of the bedroom's mirror ( a wall-mounted TV monitor would be better ).
The staff was very friendly and helpful. Room was decent size and clean. Good value for money. Nice location. Will return some time again. Inflatables or ball games in the swimming pool. Although this was on one or two ocassions, it still causes some nuissance. The hotel has a security camera in the pool area so if could be better controlled.
The hotel is well located for the beach, bars, restaurants and shops. The hotel pool was small but convenient. Reception service on arrival as our booked room had been sold on and we were forced to pay an extra 25 euro per night.
Location, cleanliness staff!!! reception!
Great breakfast, proximity to the train station and bus stop The wardrobe in the room was too small
The staff was very helpful and kind. We arrived at 23.00 on Sunday and we were still able to order a light dinner in our rooms.
Friendly and helpful people, very clean hotel. Excellent experience! n/a
The reception and breakfast staff were very friendly, the room was what we wanted with a corner balcony, very comfy bed and pillows, breakfast was fresh and a good selection of hot and cold.We had an excellent stay.
Helpful and polite service.
Its location was close to the railway station and therefore good for visiting other places in the area.
Location and staff support
Stayed here a couple of days. Rooms and its surroundings clean and tidy, The staff was very friendly and tourist informative. Breakfast was good. If I visit Rinini I would decide to go for the same Hotel.
Very clean and Very friendly staff ! to close to the street, gareden on the top of hotel would be nice...
We found this hotel to be excellent for a short stay in Rimini. The staff went out of their way to be helpful and friendly and the decor is very stylish. The breakfasts are extremely good and it is well located for the station and the old town. Nothing, we were completely satisfied with all aspects of the hotel.