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Service and quality of the room
The hotel is perfectly located for all who wanna get more about old Geneva . Personel is very attentive and friendly
the location (centre), the architecture, the whole picture in fact
Excellent traditional restaurant with good service;convenience and location;helpful staff No
the hotle location the services and the staff yes, the ironing board is not avialble unless you send your cloths for press in the hotle and that cost me more money ( i did not like that at all ) also the breakfast is continantal i thought it is full english breakfast every thing with extra chage
comfortable rooms, nicely renovated and decorated. Inaccurate info given on their website. It said: "Wi-fi is available in the rooms and is free of charge", but when we enquired upon arrival, it actually would cost 20 chf per day for this service!
Superb hotel with very good restaurant and excellent staff !!!
Charles on reception was fantastic at providing information on where to eat/what to see etc All fantastic
it was quiet, comfortable and completely professional. All the staff were very helpful at all times.
Staying at Les Armures was a real treat. The whole ambiance and quiet, understated charm made it an unforgettable experience. Just one comment. When the hotel has created such a wonderful atmosphere throughout, eating breakfast should not be interrupted by the sound of hoovering coming from the kitchen - 2 days out of 3.
Ample room and large, well equipped bathroom with tub and shower stall; nice piano bar; concierge very pleasant and helpful. Great location. Food and service in main diningroom was not up to par for such a nice hotel.
Rooms are very small
location, room, bathroom
Luxury hotel without the sometimes overwhelwing fuss - excellent, discreet, service, pleasant and friendly staff. Godd facilities. Great location. We had a great break.
Staff very helpful. Excellent restaurant. Facilities generally very good with a first class situation on the waterfront in Geneva. My first night coincided with a disco on the 5th floor. It was noisy and intrusive and out of place in a 5* hotel. The management dealt with my concern admirably, including a subsequent discussion with the General Manager who was genuinely concerned.
Proximity for shopping
Very excellent location. staff are great. No swimming pool.
Courtesy and assistance extended by all members of staff -- especially by those at the concierge desk Small closets, limited drawer space, wallpaper separating from wall. This gives the room a somewhat shabby appearance
Very expensive. Small room. Old model of the bad. Very expensive room service. Very bad and expensive internet connection - moonzon. Refund of the deposit was after four weeks.
Watching the view from the hotel, onto Lake Geneva, the food, the chocolates and the tv in the bathroom.
the staff is very kind, very good location in the city center, late check out without extra charges
The room was charming, elegant - with a fireplace This was a very expensive hotel, yet the carpet in the room was worn and stained.
The breakfast is a very poor, There is not fitness room, it don't requirements the 5 star hotel,
the traditional style the noise on the place
very central, nicely decorated very poor breakfast....
The location, friendliness and superb help and response of the staff
Comfort and ambience. Should have advertised the fact that the restaurant was closed until 25th Aug.
Location and friendliness nein
staff support, care of the gustes cooling system (there is no Air condition)
Staff was friendly, knowledgeable and helpful
convenient, clean & good size bathroom
Everything. It was wonderful. No
The hotel staff was prof and has the sence of perfect hospitallity
The restaurant (Indian) was oustanding food and service. The rooms whilst on the small side are excellent, and have the best beds, bathrooms etc. The entertainment (tv) had multiple channels in a variety of languages rather than just bbc/cnbc etc.
Staff were above average. Room size was good. Significant mistakes on the bill (>100CHF). Staff checked, agreed they were mistakes, and removed without problem to be fair, but surprising they'd got on there.
the attention of the staff to their guests
The spa is excellent and the staff was very polite and proffesianal.All over the hotel is very good.
We had a great time, the staff were very helpful, the food is exellent, the room was very light and comfortable. In general the hotel was a very pleasant find The only thing which did not score high was the veiw from the window. It was overlooking the concrete part of the internal garden
location high cost
Staff of the hotel was very friendly and attentive, interior of the hotel and room is very nice No
Everything the breakfast it's not good, could be better!
Good location could walk to all areas around the city. Very clean and comfortable rooms. A great hotel if ur just looking for a lovely room and like to eat in resturants, and do activities outside your hotel. Thought resturant had stuffy atmosphere and was very expensive but it did not upset us because there are endless nice resterants in geneva.
Service of the staff. The lady staff at the reception was very helpful and friendly.
The location is perfect The restaurant and the lack of parking facilities
free WI-FI is very useful, central and quet location
Great Staff. Comfortable beds and very nice bathroom
Nice situation in the city. Good bed. Smell in the room. Very poor breakfast for very strange price. Common feeling of the old bad maintained building.
the view Internet conexion
I like their staff, they are very helpful and I like the location of the hotel.
location, good views, staff excellent no
Thought the location and amenities were fantastic. I did feel at times the staff at reception really let the hotel down. I found them to be quite moody. The doormen were excellent. I didn't any of the food and beverage facilities.
A nice, older hotel, conveniently located. Beds were comfortable, air conditioning was good. Front desk staff was very friendly. Staff was receptive to finding an acceptable room and exchanging when we were not happy with the assigned room double bed. Rooms very small. Wallpaper had handprints on one wall, but possibly this occurred when paper was hung. Retrofitted shower glass on tub allowed water to flood the bathroom.
Well located in the city and we were upgraded to a room with a lovely lake view. The bed was very comfortable and the room size was generous. Would have been really nice to have an English speaking movie option.
Stuff, athmosphere and locations are the main reason to stay in the hotel. In the non-smoking room at night was strong smell of smoking from another room
It was a great location The staff weren't as helpful compared to other 4 star standards. If I was to recommend the hotel, I would recommend a larger room, not a single room, as it wasn't that comfortable or easy to work in.
The closeness to everything. The river view also. Their attitude the first day, but after that the front desk was fine.
Great Hotel. Spotless in every way. Great staff and good eating facilities. Have stayed there before and will stay there again. A little out of the main "downtown" city area but well worth it!!!
We enjoyed our stay at this hotel. The staff went out of their way to help us find everything we wanted to do. We were in easy walking distance to most everything. Also close to public transportation if we wanted to use it. Our room was very comfortable with American style air conditioning which was wonderful. We asked for a courtyard room because we heard the street side could be noisy. I think anywhere in the hotel would have been fine. Nothing we didn't like.
The friendliness of the staff and good service plus the location of the hotel. The safe was not so easy to use !
Location .It was good to have restaurant on the side after long day,but after we have a drink and pay cash,give 100 and went to the room.It was late ,tired later we notice the waiter gave us money back less 10 frank .I guess we lost 10 franks.So if you go to this restaurant count your money,or charge your room.
Beautiful hotel, rooms were large and well decorated. A lovely place to stay
I love the design of the hotel, the fact that it is quite small. THe beds are very comfortable and the service from teh staff is great. Good location and great value for money.
The receptionists were very helpful The elevator
we were delighted with this hotel . The quiet location was excellent and the hotel was a lovely art deco style and tiffany lamps . Especially good was the extremely comfortable bed ! We had no complaints
Located in the very center of the city but very quiet. Staff totally available when client requested help. Some rooms are really smaller than others, so better to check.
The Hotel is relatively old world in design and style and is spotless. The beds and bed linnens are a real treat. can't think of anything
The food was excellent Room service was not up to standard for a luxury hotel.
Location & the room was perfect They need a better lift
Proximity to the old town and friendly staff Noise, rooms are not noise proof. You hear people walking in the corridors, doors banging at odd hours of the night.
A very nice hotel..comfortable bed and very clean Breakfast buffet was very basic
Large room,. Clean and refurbished to an high standard. Staff gentle and very helpful
The fact there was no traffic noise ,yet you are right in the heart of the city. For me this is a very big plus point.Another plus point for me is a comfortable bed. This was excellent.
The room was great. The location was great. They neglected my early-moring wake-up call despite the fact that I double checked it. I would have missed my flight home had I not set the alarm in the room.
This is a nice hotel near the train station. Friendly staff. Large rooms for Switzerland. Location not too exciting but convenient. Like much in Switzerland it is very expensive.
The location is great. It is close to the train station and close to old town. We stayed in a "duplex suite". On the internet it is shown with a loft. The only thing in the loft is a shower and vanity. Downstairs the bedroom is tiny, and although it is called a suite, there was no sitting area. We had to sit on the end of the bed or on the steps leading up to the shower.
The hotel was impressive from the initial check-in by the attentive staff, the helpful advice about shopping, and restaurants, and general friendliness I thought the breakfast was sparse, eespecially for the price
The staff was very friendly and helpfull. The elevator does not reach the 7th floor and I had to walk up the stairs to reach my room.
I m used to I m going to this hotel more than 25 years
- good quality, good positioning, personel is friendly and efficient - breakfast: might be a point of improvement, personel is a bit shy and dry: should offer the possibility of two breakfast (one with full buffet; one with smaller choice and smaller price!)
really in the down town, just beside the river and a Starbuck coffe a part of the stuff (not all) was a little rude with my wife.
The hoteL is located at the good location and room is clean and comfortable. We enjoyed.
middle of the city and clean, staff were very nice and highly recommended. Rooms are small and clean but that would do it.
Pleasant , helpful staff . Well situated for tourists None
clean, refurbished improve breakfast
clean, quick reception, quiet and near to the railway station. I did not like the fact that the entrance to my room was on the same floor as the breakfast room
The great location. Big junior suite. Nice design and good staff. no room service, no good restaurant in the hotel
Good room and efficient staff. Also, good location.
Hotel is convenient to the waterfront and rail station. Hotel is in dire need of a renovation. The elevators are ancient, slow and can only manage 2 persons with baggage. Probably can't fix this...but room lock technology was not working well. For me and someone else at that same time. Rooms are clean but spartan...lacking any design creativity. Bathtub/shower is too narrow, deep and combination with a smooth floor makes for an awkward (and hazardous) in/out. For the rate I was charged, I expected much better.
the room ,thier customer experince nothing
The polite and friendly staff It did not have a wide enough choice on the breakfast room service menu
The staff were excellent. Really friendly and helpful. I thought the food was over-priced and the breakfast was poor.
It central position We were upgraded into a duplex unit, but the airconditioning was puzzling and beyond our control. The downstairs sitting room area was very hot. Also, the TV internet was difficult to use, because the mouse was not sensitive, but there is facility for one to use with a bought card in the office. The staff were efficient and friendly.
Charme, rooms and staff
The hotel doesn't have a parking and he is not responsible of any car. and the WIFI doesn't work.
Good Location, could walk from train station and very near to the Lake and all the attractions
amazing service .. excellent location .. staff were extremely friendly loved everything
Convenience of location, firendly welcome afforded by all hotel staff, comfortable and perfectly sound-proofed room.
The room was very generously proportioned and clean. The location was perfect for wandering around Geneva. Possibly the extra charge for breakfast, but to be fair the standard price for the room was higher than our cost even with the breakfast charge.
It was clean. Staff was friendly Price and location were outrageous.
The location was very handy, very close to the tram. Easy access to the city centre. Cleanliness of rooms, good service, kind and helpful staff. The rooms were quiet when the shutters were put down but the location was very quiet anyway. Rooms were quite warm but the air con was excellent and they really cooled the rooms down. Overall our stay was very comfortable and we both really enjoyed our stay! For the price of the room i would have expected breakfast to be included into the price as it was quite expensive per night. Then it would have been just perfect as everything else was superb. We did get complimentary water every day though.
This wasn't my first stay and I'd go back again. It's a clean hotel nearby public transport and the staff are great! I really enjoy the gym and steam room at the end of the day.
I like the design of the rooms, very modern, the perfect staff,
A clean tidy hotel. Slightly hard to find, but very nice inside. Although there is no obvious parking area the hotel staff guided us to a location at the back where we left our car for 2 days at no cost. Rooms very modern and pleasant.
good helpful staff, room size adequate for short business trip, but not for an extended stay.
Lack of touristic written information
Outstanding, extremely friendly and helpful staff! The breakfast is very basic, no restaurant/room service.
Clean, well planned apartment style suite. Felt at home.Not in town but central enough to reach all destinations.
very stlyish & comfortable early morning construction noise from roadworks nearby
Nice hotel, very good location and view. But for 3 star hotel with ald buthroom the price is too hight. The room service mixed up our order and came 3 times for to bring one stander breakfast :)
Free wi-fi Very poor breakfast, not suitable for a business meeting
Location No restaurant
Excellent location Very disappointing outlook from one of the bedrooms
location no bar.the breakfast was very average