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The rooms were very nice; great bathroom, comfortable bed, and the casino was nice as well. Strange arrangement of the electrical outlets. No real easy place to charge your phone and be able to access it in bed unless you happened to bring an extension cord with you.
Close to concert. Great room with a view of Lake Tahoe. Starbucks conveniently located close to the elevators. Bed was not very comfortable. We stayed across the street at Harrahs last time and the bed was better. However, we liked the room much better at Harvey's.
Our room was so nice. In the lake tower on the 14th floor. Great views! There nothing we didnt like.
The room smelled odd. The shower barely worked - super low flow and the hot water didn't last long at all. The heater in my room broke and they could not fix it or move me to a better room so I was freezing cold the entire time. No customer service to make up for the poor quality and experience I had. Overall just an awful experience. Should have stayed at Harrah's and paid the extra $100 for their hotel. Not happy at all.
Great location, close to shopping and other activities Hotel room has no fridge or microwave, only hotel I've ever stayed at that dudnt have both in the room
Cleanliness and Friendliness of the hotel
We liked everything. Rooms were awesome with comfortable beds, very clean and updated bathrooms, food was excellent, gambling was great, and a perfect location for shopping or to do anything around the lake. Can't wait to stay again.
Room and bed
bathtub and shower feature is good, bathroom counter space is good, two separate vanity/sink areas is good, refrigerator in room is good, chaise was uncomfortable, mattress was uncomfortable, pillows were not comfortable, they were down and they flattened out to nothing, lighting was poor and the drawer space for clothing was poor, dresser is old outdated and banged up. Rooms need updating.
Cleanliness of the hotel was consistent. I had to stay at two nights in two different rooms in the 18th floor which they gave me a perfect view of the fireworks during the opening of the gold tournament. Especially the cleanliness of both rooms was satisfied. I loved the valet free parking except tips only. The second night I thought the front desk would rush the room to be ready within the time I checked out the first night but they called after fee hours. Also no one ever answered the front desk when I called from the room in the morning.
Too many broken down elevators
Don't know. Weven were turned away 15 miles from Lake Tahoe. We never got there. Driving a rental from Sacramento to Lake Tahoe on Christmas Eve, we were turn away about 15 miles before Lake Tahoe because state Highway patrol was requiring snow chains and or all wheel drive to continue on. We called Hard Rock as well as KAYAK / Get a Room - they agreed to cancel the reservation but would not return any $240 nightly room charge. Do the right
Hotel was ok nothing outstanding but overall good experience. Check-in seems to take forever, luckily when we arrived there were only three people in front of us but it still took 20 minutes. After we came back for dinner it was packed and it probably took over one hour at that time.
Had 12 people in front of us in line. Waited for 1.5 hours in this short line. Don't understand why ????
location is great. Hotel overall was smokey and crowded. Unfortunately we had a very loud neighbor who decided to have a late night loud party. I think being associated to the casino, probably not the best place to stay with kids.
Check in took over 5 hours, room had no AC, was given a food credit for our troubles and the staff was downright rude. I felt like we were treated like lower class citizens because we booked through KAYAK - we were at the front of this mob of people waiting to get our toom, we were there for hours longer than most but we're one of the last people to get a room. This was by far the most stressful vacation I've ever been on. Never staying in this hotel again - definitely recommending AGAINST this hotel to my friends and family. Nothing
I would stay there again!!! The Valet Was Very Friendly and the room was very cozy. Great Beds! Wonderful place to stay.
We left a blazer and it was stolen either by the next guestor the staff
We been wait for 4 hours to get the room and the room was not clean and the receptionist was very mean.
Bed was comfortable. 45 minute wait to check in. Two $6 waters had already been opened, asked for new ones, never got them. No hair dryer, called 4 times over two days to get one, finally got one and it didn't work. Had to flip out on the phone to have them bring another one. Three of the five lights in the place were out, called to have them fixed, but no one came. Aside from a made bed and fresh towels it were as if housekeeping hadn't been there in weeks.
Covered parking lot. No indoor pool. No hot tub. No sauna. Slow elevators. Rooms were small and bathroom was very basic. Something you would expect in a Motel 6.
It was a very nice experience at the Hard Rock hotel for my family and myself. Hotel personal were very helpful. Room didn't get cleaned, while our stay there.
Covered parking Room smelled Heater/AC didn't work properly, so sleep was not great due to temp in room Staff rude and abrasive with myself at check in and with others waiting to check in and check out For the OBSCENE PRICE OF $300/night for what you get, including a $22 undisclosed Resort fee which is a joke because this is NOT a resort---blatant rip off of customer that is not included in KAYAK on line reservations, I would not stay here again.
Great room with 2 full bathrooms. No complimentary coffee or water in the rooms.
Poor check in service. No comps.
The rooms were a great value, clean and comfortable. Having two full baths in one room was very nice. They accommodated our request to have each room on the same floor. The Forest Buffet - Seafood was a great value. Our room was closer to the elevator and that was a slight distraction. One family member had to call security twice for rowdy neighbors.
The room we got was excellent. Twin Queen bed and two full bathrooms. Room was excellent. No breakfast, no kettle in room, no fridge, no complemtary coffee, no free movie channels and above all, NO GREE WIFi
Upgraded to an amazing suite had a wonderful dinner at Friday's steakhouse.
Location Horrible service
Staff was friendly. Rude noisy neighbors kept us both up from 2am until 430 am both nights!
Nothing Room smelled like smoke.gym was outdated.
I loved the my stay! Everything is offered right inside the hotel, staff was amazing! Casino was super fun! Dinner at the Forrest buffet was great and the hotel had tons of extras (pool, arcade, bar, etc) I would def recommend this to any family and friends wanting to visit Tahoe
My boyfriend and I stayed in a newly renovated room! It was lovely and we loved that it had two bathrooms. They asked for a $50 deposit and I've never had that at a hotel which I thought was odd.
The location is great. A bit run down.
The hotel was very accommodating and allowed us to do a late check out and change rooms due to an unpleasant odor. The original room may have just had a family stay and there was a lingering smell of diapers. But our room was changed immediately and the hotel happily accommodated my request to be on a high floor away from the elevators. The room was clean, large and comfortable. The two bathrooms was actually a huge help in getting ready. The view from the bar on the top floor for cocktails was lovely. I think my cons have more to do with my own selection. I wish I had chosen a smaller more boutique style hotel because this one and its brother Harvey's are behemoths along the lake. If you are looking for something really romantic this probably isn't it. Every room is identical and blah design. But if you know what you're going for, it's perfectly acceptable.
Lovely place but disappointed to learn that access to the hot springs is no longer complimentary - $50/person/day now. The pro of the free hot springs use to offset the con of the far distance from Tahoe. Now with the high charge for the hot springs, there's no incentive to stay this far from Tahoe.
Room was great and comfortable. The day of check out. Room service started knocking on our door at 9 am, knocked again at 930, then at 955 they decided to just walk in without knocking. Very disrespectful
The restaurant staff were very pleasant and courteous. There is no AC. This point cannot be stressed enough. Our room also had a hole in the wall and was missing basics like shampoo and coffee for the coffee maker. This "resort" is sort of tired - it is in need of updating all around. Everything looks about 10 years past due for maintenance or replacement.
The convenience. Park your car and never have to leave. Free shuttle service to ski lifts which is conveniently located at even walking distance. Free shuttle service dropping off and picking up in town. After a day of boarding/skiing, heated pool, jacuzzi to soak up in. Restaurant and spa. Fully furnished condos with stocked kitchen, everything you can possibly need to cook homemade meals. Cozy fireplace. I look forward to returning There's nothing negative I can think of. Very satisfied with stay
After checking in at the main building, the room was not ready. The house keeper was still cleaning the room. My family had to wait over an hour to get settled in. It was a horrible experience.
The room was ready on time, very clean, and everything in the room was in great condition. The staff was friendly and courteous and we had a wonderful stay. We didn't use the hot tub or any of the communal facilities because we were too tired from spending all day at Lake Tahoe. When we go back to Tahoe, we would happily stay here again. The thermostat in our room didn't work, but we didn't complain to maintenance as we were just there for a couple of nights and could open the window. The view was pretty terrible because it overlooked the basketball court.
Nice view No air conditioning. Cooled down at night with fan and window cracked. Wind comes from resort side and we were on valley side which gets no breeze. They would not move us to other side.
I don't like this place too much.just stay one night.
Beautiful property, nice staff, great views. They didn't honor my preferences for extra pillows. Didn't refill shampoo. Front desk closes at night. We left our room key in the room and had to track down Security who was very nice, to let us in.
The views, locations, the rooms and some staff members. Check in too late and check out too early.
Great price! Great bed, good space in room. Free shuttle down to casinos and back was an awesome perk! Very happy! Only thing I didn't like was 10 AM checkout. Other than that great place to stay for business or leisure.
The Tahoe Ridge is our favorite spot in South Lake. It's quiet, very clean and we look forward to our annual trip each year. There isn't anything negative to say about The Tahoe Ridge.
Various on site activities and you don't have to leave if you don't want to. The Ridge has it all from swimming to basketball and on site skiing. Plus, a free shuttle unto Tahoe if you want to get away easily. They don't give you any shampoo or conditioner, so if you forget it the nearest fix is their overpriced store! Also, hate the 4:00 check in which doesn't make sense with the 10 am check out time!