Would you like to save as your currency permanently or for this visit only?
Staff and restaurant were ok. Housekeeping was LOUSY.
Lovely place but disappointed to learn that access to the hot springs is no longer complimentary - $50/person/day now. The pro of the free hot springs use to offset the con of the far distance from Tahoe. Now with the high charge for the hot springs, there's no incentive to stay this far from Tahoe.
Close to concert. Great room with a view of Lake Tahoe. Starbucks conveniently located close to the elevators. Bed was not very comfortable. We stayed across the street at Harrahs last time and the bed was better. However, we liked the room much better at Harvey's.
Too many broken down elevators
Cleanliness and Friendliness of the hotel
We liked everything. Rooms were awesome with comfortable beds, very clean and updated bathrooms, food was excellent, gambling was great, and a perfect location for shopping or to do anything around the lake. Can't wait to stay again.
Great location, close to shopping and other activities Hotel room has no fridge or microwave, only hotel I've ever stayed at that dudnt have both in the room
Rooms are bare bones--no coffeemaker or mini fridge. Convenient location for skiing, and for gambling if that's your thing.
Cleanliness of the hotel was consistent. I had to stay at two nights in two different rooms in the 18th floor which they gave me a perfect view of the fireworks during the opening of the gold tournament. Especially the cleanliness of both rooms was satisfied. I loved the valet free parking except tips only. The second night I thought the front desk would rush the room to be ready within the time I checked out the first night but they called after fee hours. Also no one ever answered the front desk when I called from the room in the morning.
Loved it A bit pricey
Location & staff. The resort fee was 25% more than what was specified on my reservation. The parking enclosed parking lot could use a makeover.
Came through in a pinch, perfect location, good amenities Room was dirty, loud, we could hear everything
The room smelled odd. The shower barely worked - super low flow and the hot water didn't last long at all. The heater in my room broke and they could not fix it or move me to a better room so I was freezing cold the entire time. No customer service to make up for the poor quality and experience I had. Overall just an awful experience. Should have stayed at Harrah's and paid the extra $100 for their hotel. Not happy at all.
Nothing Room smelled like smoke.gym was outdated.
I loved the my stay! Everything is offered right inside the hotel, staff was amazing! Casino was super fun! Dinner at the Forrest buffet was great and the hotel had tons of extras (pool, arcade, bar, etc) I would def recommend this to any family and friends wanting to visit Tahoe
Great room with 2 full bathrooms. No complimentary coffee or water in the rooms.
My boyfriend and I stayed in a newly renovated room! It was lovely and we loved that it had two bathrooms. They asked for a $50 deposit and I've never had that at a hotel which I thought was odd.
The hotel was very accommodating and allowed us to do a late check out and change rooms due to an unpleasant odor. The original room may have just had a family stay and there was a lingering smell of diapers. But our room was changed immediately and the hotel happily accommodated my request to be on a high floor away from the elevators. The room was clean, large and comfortable. The two bathrooms was actually a huge help in getting ready. The view from the bar on the top floor for cocktails was lovely. I think my cons have more to do with my own selection. I wish I had chosen a smaller more boutique style hotel because this one and its brother Harvey's are behemoths along the lake. If you are looking for something really romantic this probably isn't it. Every room is identical and blah design. But if you know what you're going for, it's perfectly acceptable.
Upgraded to an amazing suite had a wonderful dinner at Friday's steakhouse.
The hotel rooms are very nice and newly renovated. Most of them come with 2 bathrooms and a couch. Very nice with beautiful views. It's a very convenient location to the heavenly village. The cigarette smoke in the casino can be pretty overwhelming.
Poor check in service. No comps.
The location is great. A bit run down.
Location Horrible service
room and view were pretty good the house keeper ignoring the "do not disturb sign", ringing the door bell, walking in and walking me up at 830am. the counter agent ignoring this complaint and not even offering a discount or anything more than "i'm sorry sir, how would you like to pay the resort fee?"
The rooms were a great value, clean and comfortable. Having two full baths in one room was very nice. They accommodated our request to have each room on the same floor. The Forest Buffet - Seafood was a great value. Our room was closer to the elevator and that was a slight distraction. One family member had to call security twice for rowdy neighbors.
It was close to great stores and the lake. The pillows are great. My room didn't get hot water in its bathroom, it was kind of plain looking no art or much of anything. I couldn't open a window of any kind the rooms a/c made the room warm constantly. I filed 2 complaints about the hot water to which nothing happened. The valet and room service weren't shy at asking for tips or hinting at it with the service they give. The food was awful got refunded after showing mangers why the food was undercooked and tasted nasty I offered to allow the manager to taste or try the food and she wouldn't even do it. Bought over $150 in food for the 2 rooms and got refunded half of what I spent. Sadly though the deal was sweet for the stay I think I'll stay at monte bleu next time.
Great location, large rooms Check in took a long time (~20 mins) but staff was friendly. Bathroom appeared dirty but looked more like stains, hot water was intermittent while showering but the majority of the time it was leukewarm. My room was 80+ degrees my entire stay with "central heating" so no ability to change it. Window only opened about 2 inches so it didn't really help!
Cheap amenities and dirty hotel. It's a facade. And it was way too hot in the hotel
Big Room Comfortable be Great staff Poor fitness room
Then bed was comfortable and it was clean. The price is falsely advertised. There was an additional $25 fee once getting to the hotel for a "resort fee"
Contemporary design through tout room. Bed was comfortable and tv was big enough Warm all night long. Cannot control heating for building was central heating. There was no shampoo. ONly conditionair Also cannot find ice machine on floor
Staff was amazing I didn't like the extra $24 a night "resort fee". I figured this website would be all I needed to pay for the hotel. The elevator and stair ways in the parking garage smelled like urine.
Great location, close to all. Can walk if weather permits Bathroom was outdated. SO outdated that I slipped in the shower, hurt my ribs and ruined the rest of my ski trip! The hotel does not provide the rubber mats to place in the shower tub. And the cleaning staff didn't speak English so I wasn't able to ask them much. Also didn't like the fact that each floor does not have an ice machine. Being injured there and having to go to another floor to get ice for the injury was a HUGE inconvenience.
The price was affordable and good service Some areas were not very clean (like the parking lot elevator)
Good location. Hotel lobby smelled good. Food and drinks were good at Alpine Union. They never explained that if you want your room cleaned you need to put on sign on your door. When I called to get our room cleaned they said they would send someone up, never did. Called back and asked why? Took of our hotel fees but in the morning they were still on there. I refused to pay them. They needed to communicate more. Communication is key.
Lobby always smelled good. Staff was friendly & efficient Nothing indoor for kids to do. Parking lot elevators were dirty
Good location Was woken up about 7 times. Walls are paper thin
The room was ready on time, very clean, and everything in the room was in great condition. The staff was friendly and courteous and we had a wonderful stay. We didn't use the hot tub or any of the communal facilities because we were too tired from spending all day at Lake Tahoe. When we go back to Tahoe, we would happily stay here again. The thermostat in our room didn't work, but we didn't complain to maintenance as we were just there for a couple of nights and could open the window. The view was pretty terrible because it overlooked the basketball court.
Great price! Great bed, good space in room. Free shuttle down to casinos and back was an awesome perk! Very happy! Only thing I didn't like was 10 AM checkout. Other than that great place to stay for business or leisure.
Nice view No air conditioning. Cooled down at night with fan and window cracked. Wind comes from resort side and we were on valley side which gets no breeze. They would not move us to other side.
I don't like this place too much.just stay one night.
Room was great and comfortable. The day of check out. Room service started knocking on our door at 9 am, knocked again at 930, then at 955 they decided to just walk in without knocking. Very disrespectful
After checking in at the main building, the room was not ready. The house keeper was still cleaning the room. My family had to wait over an hour to get settled in. It was a horrible experience.
The convenience. Park your car and never have to leave. Free shuttle service to ski lifts which is conveniently located at even walking distance. Free shuttle service dropping off and picking up in town. After a day of boarding/skiing, heated pool, jacuzzi to soak up in. Restaurant and spa. Fully furnished condos with stocked kitchen, everything you can possibly need to cook homemade meals. Cozy fireplace. I look forward to returning There's nothing negative I can think of. Very satisfied with stay
The restaurant staff were very pleasant and courteous. There is no AC. This point cannot be stressed enough. Our room also had a hole in the wall and was missing basics like shampoo and coffee for the coffee maker. This "resort" is sort of tired - it is in need of updating all around. Everything looks about 10 years past due for maintenance or replacement.
The Tahoe Ridge is our favorite spot in South Lake. It's quiet, very clean and we look forward to our annual trip each year. There isn't anything negative to say about The Tahoe Ridge.
The views, locations, the rooms and some staff members. Check in too late and check out too early.
Various on site activities and you don't have to leave if you don't want to. The Ridge has it all from swimming to basketball and on site skiing. Plus, a free shuttle unto Tahoe if you want to get away easily. They don't give you any shampoo or conditioner, so if you forget it the nearest fix is their overpriced store! Also, hate the 4:00 check in which doesn't make sense with the 10 am check out time!
Beautiful property, nice staff, great views. They didn't honor my preferences for extra pillows. Didn't refill shampoo. Front desk closes at night. We left our room key in the room and had to track down Security who was very nice, to let us in.
Location to Heavenly Ski resort is great, and the accommodations were nice. I've stayed at 2 different locations and in both found that the sofabeds at each location were terrible for our child to sleep on.
Great views, very spacious, comfortable amenities and everything in between! Spa on the roof with a sauna. Indoor pool and spa at the clubhouse. This is a must stay!!!! Having to check in at another site