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Merchant Hotel

55 Jl Penang, George Town (Penang) 10000, Malaysia
+60 4263 2828

$35+

Overall guest ratings

8.0/10 Good
Based on 1,289 reviews

Review highlights

  • 8.3
  • 8.3
  • 4.0
  • 3.6

Nearby

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    About

    With a stay at Merchant Hotel in Penang (Georgetown), you'll be minutes from Cheong Fatt Tze Mansion and Camera Museum. This hotel is within close proximity of Cathedral of the Assumption and Penang State Museum.

    Rooms

    Make yourself at home in one of the 93 air-conditioned rooms featuring free minibar items and LCD televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.

    Amenities

    Enjoy recreation amenities such as a fitness center or take in the view from a terrace.

    Dining

    Take advantage of the hotel's room service (during limited hours).

    Business, Other Amenities

    Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.

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    Hotels.com

    Amenities

    • Parking
    • Fitness center
    • Free Wi-Fi
    • Internet
    • Gift shop
    • Room service
    • Bicycle rental
    • Restaurant
    • Air-conditioned
    • 24 hour front desk
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Cable or satellite TV
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall Rating

    8.0 Good
    Based on 1,289 reviews
    • 8.3 "Great service."
      9.7 "97% found the staff to be very friendly."
      7.3 "73% said the reception staff was great."
      10.0 "100% were happy with the shuttle service."
    • 8.3 "Location is great."
      9.8 "98% liked the proximity to sightseeing."
      7.5 "Easily accessible by car, said 75%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% thought parking was inexpensive."
      9.4 "94% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
      10.0 "City centre within easy reach, said 100%."
    • 6.6 "Rooms are ok."
      6.3 "Only 63% said rooms were clean enough."
      5.7 "Only 57% said the rooms were modern."
    • 4.0 "Breakfast is below average."
    • 3.6 "Internet is poor."
    • 2.5 "Disappointing wellness & sports facilities."
      0.8 "92% didn't like the fitness area."

    Overall Rating

    8.2 Excellent
    Based on 670 reviews
    • 8.7 "Location is great."
      9.7 "97% liked the proximity to sightseeing."
      9.2 "92% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
    • 8.6 "Great service."
      9.6 "96% found the staff to be very friendly."
      7.2 "72% said the reception staff was great."
    • 7.0 "Nice rooms."
      6.2 "Only 62% said rooms were clean enough."
      6.0 "Only 60% said the rooms were modern."
    • 3.5 "Breakfast is below average."
    • 3.2 "Disappointing internet connection."
      3.2 "68% said the wifi quality was bad."

    Overall Rating

    7.9 Good
    Based on 348 reviews
    • 8.4 "Great service."
      9.6 "96% found the staff to be very friendly."
    • 8.1 "Location is great."
    • 6.0 "Rooms are ok."
    • 4.0 "Breakfast is below average."
    • 3.6 "Internet is poor."

    Overall Rating

    7.5 Good
    Based on 64 reviews
    • 8.6 "Great service."
      9.7 "97% found the staff to be very friendly."
    • 8.6 "Location is great."
    • 7.0 "Nice rooms."
      8.4 "84% thought rooms were spacious."
    • 3.8 "Breakfast is below average."

    Overall Rating

    8.1 Excellent
    Based on 206 reviews
    • 8.4 "Great service."
      9.7 "97% found the staff to be very friendly."
      7.4 "74% said the reception staff was great."
    • 8.3 "Location is great."
      7.8 "Easily accessible by car, said 78%."
    • 6.8 "Rooms are ok."
      6.5 "Only 65% said rooms were clean enough."
    • 3.9 "Breakfast is below average."
    • 3.6 "Internet is poor."
    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    data provided by TrustYou

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