Germantown, MD welcomes Express hotel. The newest addition in the heart of Germantown, MD is the Holiday Inn Express & Suites® Germantown-Gaithersburg! We are conveniently located at exit 15 off I-270, just minutes from downtown Germantown and a short trip from Washington, DC. With our world class service and many Maryland businesses, restaurants and attractions minutes from our front door; you’ll discover why our guests have selected us as their preferred hotel in Germantown! Our convenient location and free parking make our hotel the first choice for business travelers. Those visiting The Department of Energy, Lockheed Martin, Montgomery College, Hughes Network Systems, JDS Uniphase, URS, Geomet, or other nearby businesses find our accommodations ideal for business travel. Relax and stay productive with special in-room amenities such as free high-speed wireless Internet access, refrigerator, microwave and 32” flat panel LCD TV. Stay Smart® and connected with our free Business Center and wireless Internet access in public areas throughout the hotel. Spend the day at the Discovery Sports Center, the Montgomery SoccerPlex or relax in our outdoor swimming pool. You’ll want to take advantage of our state of the art Fitness Center. Our Germantown hotel is also connected to the Highlands at Germantown Conference and Banquet Center. This beautiful Montgomery County event space can hold meetings, trainings, and weddings of up to 230 people.
The front desk staff were very helpful and friendly. The request for replacement towels was handled expeditiously. The common areas were clean. We were there from Oct 1st to fifth and the hotel was booked solid I believe during that time.
Our sheets were never exchanged for fresh sheets during our 4 day stay. This despite requesting directly to the floor supervisor Saturday morning. The room also had not been vacuumed Friday; we also had to call Friday night for replacement towels.
free breakfast, free pancakes, great service, friendliness of staff, modernity and beauty of the hotel and its amenities
route 270 traffic, lack of places to go/things to do to wait out the horrendous morning and evening traffic, but that's the fault of developers in the area, not the hotel
Friendly and courteous staff
It was all pretty good.
Front desk checkin was excellent!
The mattress was very squeaky for a king-sized bed.
It was clean. The breakfast was great.
Bed linens were not clean
very clean and very friendly staff.
The hotel is ridiculously noisy!! The amount of noise is amplified by the layout. The door are noisy and therefore you hear every door opening and closing. Breakfast is the usual muffins etc. No match for a Hampton Inn.
Ran out of food for breakfast because of a large bus that came right before plan ahead make sure you have enough for people that come in from China and your current guest
Location quiet back off main road less than 5 min to food, grocery, stores. Rooms quiet staff always friendly. Decent continental breakfast with some hot food
TV very limited channels need more basic cable channels don't understand why it's so limited need upgrade
Location lots of amenities restaurant stores close by
Prices of snacks at the front over expensive
the staff they have a combination of professional experience as well as new professionals in the past year I've stated this location serval times every month or two months for 4-9 day nice restaurants walking path on to Montgomery collage
need indoor pool put it atrium around existing pool need hot tub and basketball hoop or a sport outside...
The rooms were very clean and offered great amenities even though I didn't necessarily use them. The complimentary breakfast had a great selection of options especially of healthy options(hard boiled eggs, yogurt)
Unfortunately I had to purchase another room because when I booked online, I was never informed that I was going to be given a room with one king size bed when I needed a room with two queen beds because I was staying with my parents.
Great staff, very comfortable bed, quiet room.
There were about 30 lady bugs in my room when I checked in, some dead, some alive.
Did'nt had Cable for 2 days in a row
No TV no CABLE for 2 days
Great breakfast - plenty of food, well managed and plenty of space
I didnt think the beds were that great
No shower warm or hot water on Saturday morning.
They provided room for handicapped person because I booked it by Priceline.com
I liked that breakfast was included since nothing is right at door.
The young, unprofessional staff. They were loud, sometimes rude, and one even said at my check-in, 'you have one of the cheap rooms.' It was embarrassing with others standing there. I said, 'I don't have a cheap room, but I do have a Priceline deal.'
Good Location and Great Breakfast
Not all rooms are equal.
Convenient location right off the highway. Had multiple shops, restaurants, and gas stations nearby. Excellent breakfast.
Room was hot and humid when we arrived. The carpet in our room appeared very dirty and felt damp under our feet (we put our flipdlops RIGHT BACK ON), although everything else seemed quite clean. Tiny bathroom, unfriendly front desk.
The manager was rude. I had to get priceline to get them to provided simple customer service. I stay in hotels on a weekly basis The manager lack of team work between staff and customer service was horrible.
The king size bed was very spacious and comfortable.
The heating/ventilation system was extremely noisy!! I woke at least 3 times during the night due to the rumbling noise it made.