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The food was always excellent and beautifully presented and every member of the staff was courteous, efficient and friendly. No
The magnificent views, and high quality of hotel. Some of the staff didn't always seem they wanted to assist
The room was excellent. The staff friendly. The views magnificent and the location is great did not like the limited menus at restaurants.
Top quality management & staff service, excellent restaurant food and service and a very nice bar area with appropriate live music.
Our suite-room had an wonderful amazing view. The interior of the room was very nice. The sparks restaurant is very nice too.( food id fine. ) The terrace in summer must be wonderful. Annex restaurant : Food was not that great for the money I expected. Tehnically perfect served, but for our tastea mixture of too many different spices. Servantes were too mannered.
Simply perfect hotel from all angles
the location the staff was unresponsive, distant,unwelcoming. Room size, decor, comfort level and service not in line with a 5 star hotel. Overall poor value for the money as the rate was high. Breakfast was not included with the room as with other 5 star hotels
Breakfast is fine. In the middle of nowhere.Only one opened resturant and a pub nearby. The hotel has a resturant but wouldn't open because the amount of people isn't enough. The local church rings the bell at odd times. There isn't a ventilation in the toilets. No smoke detector in the room.
Really nice view on the lake and the mountain. Comfortable balcony.Good buffet breakfast. Nice people. The only (minor) thing was a lot of noise in the middle of the night (saturday) under the hotel's windows due to people coming out of a bar near by.
The hotel was excellent, nice view, good staff and very good breakfast!
The hotel is located in the nice small village Gersau on Vierwaldstaettersee - all rooms have balconies, overlooking the lake. The staff apparently does not speak any language than German. Bill settlement by a credit card caused major confusion of the reception staff, and check-out process took at least 15 min.
rooms cleen goos location goos brakfast
Nice room with balcony, staff were friendly Needs updating.
Rooms were clean and tidy. Great view of the lake.
Decoration of the hotel interior was wonderful and the staffs were so kind.
Well, I do not know why people are going to have vacation at this place. In front of the hotel is a noisy main street, the furniture has ether be renewed or the rate has to drop, at least at this time (Jan) of the winter. The only highlight are the nice people.
Great staff :) great location best spot and hotel in europe
I really enjoyed the treatment and the kindness offered by your personnel during the dinner in hotel's restaurant on the lake front. The way of welcoming at reception on the first day was a bit bewildering as the reservation was not in the system. Secondly, smell of cooking can be felt heavily during and after the meals in the hotel
The hotel in general, staff and position of hotel. Hve stayed here 5 times in the past 4 months. Would not think of staying in any other hotel in the area. Nothing
location, absolutely beautiful place at the lake The hotel is at the waterfront, but our room had a view to the yard with the roof right under our window. We were quite dissapointed, and we would prefer to pay more for the lake view. Unfortunatelty this was not specified during the booking
The location is great. The hotel staff was very gracious and professional. The price is painfully high. The room was a bit spartan. Lack of in-room amenities such as coffee, iron/ironing board were inconvenient.
Beautiful view, fine service, charming room. The best in Central Switzerland. All in short walking distance
location and facilitioes, its superb no
We really liked the location right on the lake and how quiet and peaceful it was. The only thing we did not like was the fact that the hotel was not completely non-smoking.
Amazing location with beautiful view. Totally overpriced and overrated; doesn't deserve a 5-star classification in my opinion. The room was small and not particularly attractive, and had what was the most uncomfortable bed I've ever slept on; it was like a board. Unfortunately, there was a wedding taking place the night we were there, so we heard loud music until 2 AM. The breakfast was pretty chaotic and disorganized.
We have booked this hotel after reading the reviews on this website. This is indeed a very good hotel. The hotel staff was wonderful. The view was fantastic, the room was clean and quite. We had a very, very nice stay. We will come back.
The service was warm and very efficient. The food was first rate. And, of course, the setting was marvelous, very restful. Everything was perfect.
A wonderful experience. We have visited the hotel three times in the past and will stay there again
relaxed stay do nothing
location within the city, quiet and staff was helpful. nice breakfast
The City hotel is quite central, while still being in a relatively quiet area. It is also very close to the beautiful lake and the ferry dock. The staff at the hotel were exceptionally friendly and helpful (on New Years Eve, no less) and even took the time to check weather reports for us to help plan our next day.
Within walking distance of the lake and town. Rooms are basic with no restaurant on site but there is a restaurant / bar next door. Breakfast served next door - cold buffet only Wash basin in room, not in bathroom. Expensive internet
- very friendy and helpful owner, good price/value relation, excellent geographical situation, easy access by train and boat, tips and hints given at the reception for daily trips (very relevant and helping to save time on research), amount of tourist information and competence exceeding this one from local tourist office Breakfest staff can make more effort in speaking foregin languages, however friendliness makes up for this little issue.
comfortable room; central location (I did not have a car); good choice at breakfast Lighting in restaurant - fitted with spot lights: some areas too bright, others too dull. Technology more suited to night club!
The level of service of the Staff is Excellent. They really could not have been more helpful or nicer. We would go back just because of that.
Carring staff it might that in some cases the fact that ther is no 24 reception atendancee may create a bit of problem
Excellent price/quality index. (2 rooms for young family for the price of a double room). Pleasant and good employees. Very nice breakfast and a terrific Italian restaurant next door. Very near to the lake with a nice place to swim and children playground.
staff were friendly and helpful. owner excellent chef patron. local specialities on menu were very good. good location. room was not four star. no handbasin near toilet. beds were not that comfortable. car parking limited spaces.
There was no refrigerater in the room in the 4-star hotel! Breakfast service was terrible!
I stayed at the Hotel Gerbi and thought that the service was slow and the food not up to the price - the breakfast was good, but when we said the the coffee was not hot enough, we were treated very unfriendly afterwards Our glasses of the night before were still in our room at 12.00 the next day.I can not answer the next questions as I have not seen any reviews
Very friendly atmosphere, very clean and well cared for. Very welcoming and extremely pleasant stay with many additional small touches, eg robes, slippers and leaving gifts. Nothing that we did not like, but we did request some further written details regarding routines, times and services available within the hotel.
general cleanliness around and friendly staff no
The Spa, good restaurant, quiet, exactly what we were looking for
The panoramic view from the room, the friendliness of staff and the superb location No
Apart staff which was very kind all other in this hotel is very, but very far from 4* standard. Coridor was cold and smelly, room was cold, heating in the bathroom was not working, picture on the presentation shows only anex to the hotel (wellness&spa) but not hotel, pictures of the rooms were far, but very far from the our room.
I like it because it,s small and that it is a family business but offers alot -good food and wellness
Balcony view of lake was big bonus and the spa is great for when the weather is bad. Pillows were horrid
friendliness of hotel staff, familiar atmosphere If you expect a modern, state-of-the-art building, then you are at the wrong place.
The staff were friendly, the hotel was lovely and quiet and the views, well what can I say, breathtaking. As a female, business traveller, this hotel gave me a warm, comfortable feeling, as did the staff. I will definately return. A rare find. The only downside is the cancellation policy. Business dates often change and I can never give 30 days notice. If this was to be a regular stop for me, it would have to be flexible, to about 24 hrs for changes.
We liked the location very much. It is very close to the boat station which is convenient for a short stay and makes possible traveling around the lake. Also it is the very center of Weggis with easy access to the restaurants and performance on the stage The things which disappointed us were a poor design and a feeling of slightly abandoned place
The location was beautiful and very relaxing. The restaurant was very good and the hotel was spotless. Family run and the staff were very helpful and accommodating.
Service was excellent. Also the restaurant was very good. Bed and pillows
Manager was quite helpful and the breakfast was great! Also, the view of the lake was really nice. Clean and comfortable with all the expected amenities. It is quite dated and the walls are a bit thin. We had an angry neighbor banging violently on the wall as we used the bath at ten in the evening! Not a fault of the hotel so much as the neighbor, but it is something to be aware of. Price was quite high for the room, but this is a fault of the whole of Switzerland, really.
I liked the area, hotel very easy to find, good range of restaurants nearby, parking quite easy. Clean/comfortable room.
Very comfortable,great location easy to get to by ferry from Lucerne and Lucerne railway station and very relaxing. The only problem was staff communication at breakfast.
great view, cute building , wonderful breakfast.
Excellent location, very scenic, on NW shores of Lake Lucerene. Friendly and helpful staff, stupendous breakfasts. Limited parking.
Great views. Nice rooms. Staff was extremely nice and helpful since we were tourists!
The hotel is located in a beautiful village on the lake shore with easy access to water taxis to other locations on the lake We were disappointed that the en suite facilities were not as we had anticipated (ie the shower facility was not a shower but a loose handset without mounting point). On checkout the credit card reader had to be taken outside to obtain a phone signal.
Friendliness, older style by the lake. Good food. Nice village. Help with where to go to make the most of the stay. n/a
...situation ...hotel could benefit from a make over ,no maintenance done for years. We have been there several times and what a pity - now for the last time. Too much wear and tear and expensive ,as well diner in the hotel.
View from room was excellent and friendliness of staff
Beautifull view from balcony over the lake !
the hotel is located in a quiet litte village, yet close to main roads. The cuisine is a one would expect; honest food, tasty and no-nonsense. Service is flexible and very friendly. Very clean rooms, spatious and equiped with a nice functional bathroom. Hiking trails in front of the hotel!
We were there during the Christmas season and enjoyed the Christmas market and the small town atmosphere. Excellent St. Nick parade.
position, views, outside dining, secure parking. Had booked for 3 nights and got there to find the third was free. Good food! no
The staff were very helpful with any queries about the area. The view from the balcony was stunning, breakfast was plentiful and the dinner we ate in the restaurant was supberb. There was some kitchen smells in the corridor but once in your room it was fine
Friendly stuff, food was good and the Internet conection worked very well. Furniture dated, very warm in the corridor and you could even smell what was on the menue ...
The hotel had a great location right on the lake and was also handy for the local ski area. Superb views when eating breakfast. Ferry across the lake (summer) 2 mins walk from hotel. The hotel needs some serious investment. Such a prime location should really be offering better facilities. The room which I was allocated was whilst large, had an old push button television, a 70s style radio alarm clock featured in the bed side fittings, the furniture was tired and rooms were accessed via a very old lift system. The staff could have been a little more informative when checking in as there was a 25% reduction available on ski lift passes. Was not told of this until after and nor was I told that the pass could be used at near-by Engelberg.....a much larger ski resort than at Beckenreid.