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The room was perfect. It was a penthouse room with a private terrace. I suspect some of the other rooms might not be so nice since the renovation process seems to be taking a long time. Althought he room had been renovated, the bathroom could have been done better. The plumbing clearly was not on the agenda so the shower was pretty poor. Nevertheless, it all worked and was clean. Some of the staff were not as polite or friendly as you might expect from this quality of hotel. I suspect the training is at fault here - they should know the difference between professional and perfunctory.
What I expect from a hotel that it should be. Every thing was good.
Room was large with nice lake view, good bathroom, and very convenient for ferry. Free parking is easy to get. The Pallanza part of Verbania is more peaceful and family oriented than is the Intra part. Lack of comfortable chair(s) in such a large room was a bit hard to understand. Play area for children right in front of hotel (too much noise in afternoons).
Very nice location, recently renovated structure, warm and helpful reception.
Proximity of hotel to island ferry, helpful and friendly staff Noisy air conditioning unit from building next door. Only affects rooms on western side of hotel
Friendly service and beautiful room.
Very friendly and helpful staff
This was our first trip to Italy and only for 2 days (while on holiday in Switzerland) but the hotel San Gottardo was easy to find, excellent quality and very centrally located, the staff were very helpful, friendly and spoke good english. Our room was spotlessly clean and had a lovely view of the lake. We chose to eat at a resturant down the road because we wanted to experiance as much of Italy as we could in our 2 days but the food in the hotel looked very good. I would recommend this hotel to every one and hope to stay there again for a longer holiday in Italy.
Helpful and friendly staff our room was changed as soon as we had problems with air conditioning clean room with good view of lake The only negative thing was the restaurant. No prices listed. Food was expensive for quality and presentation. We paid 35 Euros a head plus wine for food which wasn't worthy of a canteen never mind a 4 star hotel. Cibo di scarsa qualitã . Non consiglio nessuno di mangiare qui.
Excellent room, view and location, immediately opposite the ferry terminal. Parking is free outside the hotel (if you're patient), or there is hotel parking for a charge. The hotel is newly refurbished and the rooms are large and elegantly furnished. The staff couldn't have been more helpful. We will definitely return.
My room with a view onto the lake, islands and mountains in the background. The staff were all very friendly and polite and were encouraging when I spoke in Italian. The bed was not very comfortable and the pillow were like a rock.
The breakfast buffet was very good and the staff was excellent you need to pay for parking the car
The staff were very friendly and the hotel was really good value for money. Everywhere was clean and well looked after and the service really good
The staff were wonderful and the rooms comfortable. Breakfast was great. Overall a clean, cozy place to stay. Parking was a bit expensive.
Location of the hotel and views from the room. Parking was expensive and breakfast had limited selection.
We like the breakfast , very good!
Location on lakes edge and proximity to town centre; responsive and friendly staff; availability of secure parking.
Comfortable room with good quality breakfast including extras like fresh orange juice. Nice interior to hotel Noise from busy traffic and from bars nearby.
nice owner, helpfull not a good bar
Hotel was very good. Room service (cleaning etc) was excellent. Also breakfast was very good. Good location and good parking possibilities. Value for money.
Helpful staff. Locality. Decor of rooms.
The hotel is lovely, with rooms up a tiny alley and seperate from the main building, but still in close proximity. The rooms are decorated with little murals of flowers or birds and the bathrooms equipped for elderly people. The diner and breakfast were delicious and the view from the terrace of Lago Maggiore is magnificent. The staff did not speak English very well, but their German was sufficient and they were very helpful in any way they could be.
Close to lake, Price interesting, TV LCD I paid for a double as mentioned in reservation form and I sleep in a tiny room with a single bed. Hotel is noisy because it is close to a church. Besides, whenever people are not careful with door closing, it creates lots of noise.
The buffet breakfast because my son and I only enjoy continental food (brioche, bread, honey and fruit juices) and the choice was excellent to meet all needs. One could have breakfast inside or outside and the hotel itself is quaint and, upon appearance, delightful to look at, but ... our room was just not up to scratch, and having been in many other hotels, and having spent less than 70 euros for much better accommodation, my experience was not good at this one. Yes! The room was stuffy, small and every time someone else in the block where the annex room was (we were on the ground floor outside of the hotel) moved a chair or closed a door it could be heard loudly. Needless to say, I didn't fall asleep till after midnight because of the noise from other residents. Also, the ad stated 'free parking' but this was public free parking! And not free parking at the hotel. In addition, despite wifi being available free of charge I couldn't access the internet on my laptop despite having had no problems with wifi anywhere else (Austria in the Alps and in Malpensa and in many other places last year). This was the only place where I simply couldn't connect my laptop and the owners were unable to assist.
The breakfast was very good, a nice view at Lago Maggiore, free Wifi. It's difficult to park the car nearby the hotel and the rooms are to small. We missed the minibar.
Excellent view from our room Noise until early hours of the morning from the neigbouring club. no air condition in the rooms. no elevators.
relaxing atmosphere, pleasant staff and good food
Charming hotel, friendly staff, gorgeous view and excellent location--just steps from restaurants and the ferry landing. Beds and pillows were firmer than we are used to, but we learned on checking out that if we requested they'd change the pillows and even the mattress. Staff very eager to please--rare in Europe.
Outstanding service - friendly and welcoming. An attractive well maintained building with character in a superb location - views of the lake and surrounding mountains were unimpeded by lakeside traffic found in other parts of Laker Maggiore. The room was over-heated. This was rectified after it was brought to the attention of staff.
Visited the islands on the lake The facilities (or lack of)
The hotel was lovely, staff very helpful and pleasant. Beautiful views of Lake Maggiore and you are right by the lakeside once you have crossed the road. The breakfast was too expensive for what it was.
Love the view from the bedroom, the location and the little village of Pallanze Did not like the fact that the airconditioner is put off in the middle of the night.
Staff were delightful - warm, helpful, genuinely friendly. Airconditioning didn't work properly and "laundry facilities" were a laundry service (expensive and unsuitable for our time requirements) rather than washing machine.
Very polite staff
Wireless network would have been nice.
Closeness to the lake Nothing to dislike about the hotel
Beautifully situated by Lake Maggiore centrally in Pallanza with lovely lake view and plenty of choice of restaurants very nearby - peaceful and quiet. No safe in the room and little information about the hotel services in the room.
Right next to Lake Maggiore
new, clean rooms no minibar
We have got an upgrade and lived in Pallanza hotel, which is just 50 meters from Belveder and managed by the same team. The hotel is very nice. It's pretty hard to find a parking place even in the low season- in the evening all free parking are taken by the visitors of the restaurants and bars
Very friendly staff always ready to help. nice facility. no
We loved the location and our room was very large, quite basic, with 3 large aspect windows + balcony with unbelievable views and overlooking the ferry terminal. The only thing we were unhappy about was that the beds and pillows were very hard so it was difficult to sleep.
Nice location on the promenade. Friendly staff.
Excellent location, good air con Parking difficult to find
This was our second visit and we were not disappointed by chosing to return. We would choose to stay there again when we return to the area.
the view was breathtaking and the staff was very welcoming
Nice people, clean, comfortable room. Quiet (at least in mid October). Wonderful view of lake. Ate one dinner there -- dining room staff seemed rather inexperienced and distracted. Breakfast was separate for 10 euros; didn't try it. TV channel selection very limited, only CNN in English (but there seemed to be some sort of "premium" option.)
Excellent location and efficient noise insulation (room with balcony on lake/road). All rooms are on lake side.
The pool is a great family area. lots of sun loungers and small beach.Multilingual and friendly staff. Wish we had booked an appartment instead of hotel room No english TV. No restaurant and none with in walking distance. Nowhere near the pool to get a drink. Road noise quite loud in hotel rooms. Had 2 rooms on different floors and air condioning didnt work in one. Breakfast room coffee foul, order fresh from bar instead
The location is magical, like a dream overlooking Lago Maggiore and a torrential river not very far. Very near to nature. Rita at the reception was very helpful & understanding - the hotel owners should be proud to employ her The only complaint we have is the a/c was not working
Very beautiful location.
Just on the shore of the lake Rude staff (it was the first time ever a staff member shouted on us), just on the main road (thus impossible to keep windows open during nights), poor breakfast (instant coffee and juices, industrial croissants), no information about the fact that the pool was non-operational (booking.com problem)
nice & freindly, good value for money. free parking 5 minuths by car to bormeu island the room is not too big but the bathroom & the small balcony is a fine bonus for the room
We didn't like anything, especially the cockroach in our bedroom. The decor was dirty and out dated, the balcony was falling to bits, when I stepped out of the shower or used the toilet anybody on the lake could have looked into the bathroom as there wasn't a curtain or blind at the window! The man who served breakfast was downright rude and ignorant!
Upgraded to a junior suire Poor breakfasts and extremely slow service at dinner.Inconvenient parking.
the view was amazing and very close to the town of Laveno, the room was pleasant and clean.
Apart from slight difficulties with the Internet our stay was really enjoyable. I will remember the sound of waves and beautiful veiw from the window. All lake destinations and attractions are easilly accessable, espetially if you travel with a car. Friendly staff, atmospheric restaurant Some difficulties with the Internet link. After the refurbishment of the upper terrace it's going to look nicer, now it spoils the first impression.
Location simply cannot be beat! Hotel beautifully located on shorefront Lake Maggiore, and within short walk Laveno town center and waterfront. Stayed here for a weekend amidst business trip. Had a fantastic break, definitely made the right choice place to stay. Junior suite is spacious room with balcony above the lake. Owners helpful and friendly to someone who is not good at italian language. The dinners are excellent! Great chef, great fresh local fare and seafood. Had an all-round wonderful and peaceful weekend. Not something I did not like: but my response to other reviewers that indicated the rooms are small. Standard rooms do look small (simple standard european basic rooms). However, the Junior Suites are very spacious, comfortable, most have balconies, and, they only cost a few more euro... Do youself a favor, book ahead, and get a junior suite.
The room was confortable and the food was pleasant. Receptionists, particulary one woman who was mostly on duty , tended to be rather surly and gave basic information I asked for in a grudging and unfriendly manner. One man was helpful and efficient, but with a very brisk manner. The efficient but more relaxed friendly manner that I have experienced in most other hotels would have been appreciated .
The staff were very helpful and the food was very good. we booked bed and breakfast but ended up eating dinner every night. We should have booked half board. The gymn was not really a gym, just a cycling machine and a couple of weights.
Close enough to airport and walking distance to train
The rooms were good. The location excellent. Nice to have free parking. The restaurant was fair. Breakfast was fair.
comfort, relaxing environment, helpfulness of staff
2nd visit still excelentl
Staff hospitality and location of hotel Food in the evening was a little over the top with no alternative. Wine ordered was that given (wrong year).
We found the dinner menu lacking in vegetables
restaurant is outstanding, the view from the room at the lake is superb, the great atmosphere in the building
The hotel is beautifully located at the lake. Impressive building. Our room was relatively small and not properly cleaned. Not all the food and juices were fresh at breakfast. A little overdone to ask extra for an omelet. High prices for a rather old fashioned hotel.
Lovely grounds and building. Staff was friendly. Spa was disappointing as there was only one service person available during high season.
Very little We chose a standard double in this supposedly "Luxury Hotel" and paid extra for a lakeside view, what we got was a very small room that could be compared to a cheap B&B that was about 5 years overdue for an upgrade with poor quality fixtures, mouldy shower with a dribble from the shower head etc. Also to get the "lakeside view" we had to go and stand out on the tiny balcony. When we complained we were moved to a marginally better room with no apology. I imagine that there must be a huge difference between classic and superior rooms. We were also above the function room with all of the noise of a wedding disco going on until 1230.
Not impressive from the exterior, but very nice indeed once inside. Well laid out with everything in excellent condition and spotlessly clean. Our room was particularly nice and suited my wife who is wheelchair bound.Large lobby and bar areas made it easy to meet our friends and plan our trips. The reception and concierge services were very good. No!
The hotel has smart, modern decor and furnishings, with good-sized rooms. It is well-located, in a restored area in the historic centre of Intra I would however single out the (small) staff as being particularly pleasant and helpful. It is necessary to use public car parks some distance from the hotel.
pretty room, lovely hotel. very clean, nice bathroom - a perfect hotel for the town it's in. breakfast was not included so we paid €6 extra for it. while bread was fresh, we thought it was a very small breakfast compared to other hotels we stayed in in Italy.
Great location with wide variety of shops and restaurants. Very close to the lake, with beautiful views. Spotless, comfortable, and well designed room. Friendly and helpful staff. A bit difficult to find; no parking on site(only 5 min walk)
the hotel is in the heart of Verbania,absolutely close to the city-centre,hotel is in an old traditional building but perfectly renovated with modern art furniture:well-furnished and big apartement,well-equipped,very clear,the staff was very kind and flexible so it"s worth the money!!!
The location was right in the center of the town. We walks to everything. The manager was very heipful on advise for restaurants and attractions. There is no parking at the hotel but within about 5 blocks.
Nice location right by the lake. Excellent wifi signal in the room. One of the best as in the last 5 weeks I have stayed in numerous hotels offering free wifi in the rooms when the signal was so weak you couldn't connect. Very quiet in the hotel as it was off season. Free parking right outside the hotel easy to find. Not sure what it would be like in the busy season to find a park. Nice large rooms with large bathroom. Shower is over the bath ( which is ok) but shower has no curtain so lots of water goes on the floor.
perfect location and wide room
Excellent room, spacious and comfortable Staff was limited, perhaps because off season?
Large room perfect for family of 4, fantastic view across lake. Staff very welcoming and helpful. Breakfast was adequate, but minimal and coffee, considering it is Italy was awful!
Conveniently located on our way to Cote Azure
Good location, nice big rooms, well equipped, excellent view over the lake They have a strange policy to close the heating system during the night so it was a little chilly. Also the breakfast was as expected: few choices, some fleas in the orange juice
Lovely setting, location and view. Large comfortable room though very basic. Basic services. Satelite TV unavailable... wanted to watch important football match... aarrgh! Bathroom very dated... no shower curtain causing mess. Window roller blind requ'd attention and kept falling down. Hotel though recently decorated still requires some updating and general maintenance.
Great Position, comfort and freindly staff.
Great location, big room, good breakfast. Our room was very cold. Noise coming from outside during the night (maybe the boiler but given the cold in the room it looked like it wasn't actually working).
The staff were friendly & flexiable. The breakfast was great and the location was Excellent. The family rooms have great space!! Air Conditioning did not work. It was not listed as a feature in the website or our booking, but we would have liked it for an hour before retiring.
Very good staff, friendly atmosphere, possible to stay there overnight, have a good dinner, breakfast on the terrace. . . . and feel that you were in Italy, not New Jersey
The staff gentleman of the breakfest sallon. He is available to give you good informations. Thank you, they were precious! The staff gentleman by night was very hepfull too. The place, Suna in Verbania is very uggly. You can´t even imagine you are near Lago Maggiore. The staff lady on our arrival was very unkind, no wellcoming smile, protested about our citizen cards, didn´'t give us a city plan, didn't ask if we need any kind of information.
Excellent food and staff very accommodating. Comfortable room.
Parking was useful Not clear that it was quite a way from the lake and even when one walked the 10 mins down to the water, it wasn't a pretty / busy part. We drove to a restaurant in the evening. The residential area it was situated in wasn't particularly pleasant. Probably would look elsewhere on Lago Maggiore next time.