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The bed was very comfortable. The heating unit was loud, making it difficult to sleep.
A bit upscale for me, I was in the are visiting a friend. Really not a lot hotel options in the area and the rest looked like they were dives, so it was an easy choice. College hotel and I was there for freshman arrivals, it was kind of a zoo. Very small pool, but it was well maintained
very nive rooms and building breakfast opened at 7am, too late for us.
I love the friendliness of the staff, the cleanliness of the entire hotel and the pool. With spending this much money on a hotel that nice you should include some kind of breakfast with it. Also once all the shops are completed right within walking distance it will be great but right now there is nothing to do within walking distance.
The front desk manager was very nice and accommodating. I was only able to book a smoking room and everything just smelled of smoke. The floors were sticky and the bathroom toilet was not properly cleaned under the toilet on the ground.
THE HOTEL WAS CLEAN I DON'T LIKE GLASSBORO. I GREW UP IN GLASSBORO BUT THE ROWAN UNIVERSITY IS TAKING OVER GLASSBORO AND IT IS A DUMP.
Hi my name is Matthew and i'd like to share a HORRIFIC experience i had at one of your hotels. So i specifically stayed in the Wyndham Hotel garden Philadelphia airport. Specifically myself and 4 others booked 2 rooms for the Rock Alliegence festival occuring in Chester PA. I arrived at the Hotel at about 10 30 to 11 am and attempted to check in. Was told that i cannot check in till 3pm due to rooms not being clean. I was understanding of course but mentioned that i would be at a concert and would not return till later that night. I was told my room would be waiting for me. So i hung around the hotel till the uber arrived to take me to the concert. I started talking with others and they had mentioned that there reservations were cancelled due to an overbooking. Upon hearing that i double checked my reservation to which the woman behind the counter stated that everything was confirmed and not to worry. Okay so fast foward to 11 30pm when i return to the hotel and attempt to check in and told that my reservation was cancelled. I received no phone call no email nothing! Was made to feel as though it was my fault when i had no idea. I asked to speak to a manager and was told "wait a minute" waited about 15 mins and was told to go to the other computer. I was handed a piece of paper to call expidea and work it out with them as they cancelled it. I attempted to state that i was told earlier in the morning that my reservation was confirmed. Was brushed off and was told "There are no rooms and there is nothing i can do, here is the number to call." The customer service was appaling and i will never go back.
location to airport Feather pillows are terrible
Nice hotel, well kept, clean, nice staff, plenty of parking, several restaurants within walking distance.
Checked in on-line. It was easy and convenient. The staff was helpful and efficient. We only stayed for one night, but would stay again in the future when we fly to Florida. The price was excellent; everything clean and ready. Can't think of anything. Our stay was very brief.
Room was comfortable and well laid out. It took a very long time to check in. The line was long and they were experiencing computer problems. Staff seemed stressed. The view from our room was of trash. Looks like they maybe remodeling.
Felt clean. Price was reasonable. Convenient. Food at restaurant in house was terrible. Limited counter space in bathroom. Strong electrical smell in elevator.
The front desk service was very rude over the phone. She did not have good customer service at all, didn't have my reservation ready after all the confusion I had to pay to check in early which I think should have been free since I had to go through so much.
We get early check-in without any problem, Font desk staff well come with smile, We had AC problem in start and i call front desk and technition come in a few minutes and fixed it. My overall experience is great and i recommend this hotel. Location is close to airport and 15/20 minutes away from phildelphia downtown.
Good overall! Long Walk Hallways
I had trouble checking in because i reserved online 1 hour before bu,t the staff was very helpful and the rooms were very clean and smelled clean and the hotel was not noisy wich was good.we had a very good night of rest. breakfast not included, for the price we paid breakfast had to be a most and that alone is the reason i will never come back, there are similar options available with breakfast included it is unacceptable th e hotel is not cheap and it should act cheap.
Staff so rude. Since arrived to the airport I called for shuttle, waited for 30 minutes, the driver (Kyle) was so rude, no manners, no polite, no even good morning, was the more rude person I never meet. When I tried to check in I knew I was early, bu the FD agent Renee was also the most rude person, she never let me talk and directly told me that i have to pay 50 dollar to check in early, I asked her for the name of the manger and she gave the name on a piece of news paper and she told me that she can write the manager last name because was to long. Her attitude was complete out of the standard. Being HR Director for more than 8 years of Hilton;s hotel brands these employees need a training and understand what is customer service skills. They don't have at all. I called later to ask for a menu to buy a food, I can't believe she never mentioned to me that was a restaurant at the hotel, don't even mentioned (sell) her own restaurant, I bought the more horrible food because Renee didn't have the skill to treat and/or inform a guest properly. I expected reasonable treatment nothing else, but was the most horrible experience I had. Was no representation from the Brands either for the management company what is one of the most respectful company. So sad But I would never go back to that property, and either recommend, I have a group of people going soon for a wedding to Philly but will be so embarrass to recommend that hotel.
It's location to the airport. The dated and aging furniture and bathrooms. It would have been nice to know cost of extended parking before making my reservations. And having the airport shuttle run for 24 hours and not limiting it to only limited times.
room was ready on time, was clean and smelled good, air temp. just right. Very helpfull and curtious desk staff. Pool was a pleasant thing after a six hour drive. We left with a smile on our faces. Perhaps the breakfast offering could be expanded slightly.
I really liked the fact that I could check out by noon. It gave my girlfriend and me a chance to hi the pool and the gym and relax before having to bustle out the door. The complementary breakfast was awesome in terms of saving some extra cash, and was good quality. Overall the hotel was extremely cleans and efficient as well. The fitness center is truly limited in what you can do, keeping you only to the basics, and the pool has WAY TOO MUCH chlorine in it. The water was cloudy with chlorine and we decided not to stay in too long for fear of our clothing and eyes. Also, if I am being picky, the shower water pressure left a little to be desired. Not big problems; the trip and hotel was overall great!
We;ve stayed at this hotel (4-5 nights/year) for many years. About 3 years ago, the ownership must have changed because they started taking furniture out of the room, replacing with really cheap stuff, down graded the amenities, etc. We won't be going back to this place
nothing Best western cancelled my room the day of my arrival. They never called me or emailed. in fact, I received a confirmation email from Kayak and booking.com to confirm early check-in, which I did, and was accepted. When I arrived at 1pm the day of, they said my room had been cancelled for overbooking. They did not attempt to reschedule me at another hotel or anything.
The room was clean and the bed was comfortable however the fridge was very noisy to the point where I had to unplug it before going to sleep. Also, my room must have been a smoking room at one point because the air in the room had a faint smokey odor. The bed was comfortable, bathroom was pristine and the TV was nice and clear. The free breakfast was not very appealing but for free, it was ok. The room was clean and the bed was comfortable however the fridge was very noisy to the point where I had to unplug it before going to sleep. Also, my room must have been a smoking room at one point because the air in the room had a faint smokey odor. The bed was comfortable, bathroom was pristine and the TV was nice and clear. The free breakfast was not very appealing but for free, it was ok.
The room was big and up to date. I have two young kids who loved the indoor pool. I will go back.
The breakfast area seemed clean, the food was good except the sausages, they were questionable. The waffles maker was excellent and clean. The pillows and bed are very comfortable! Our suite smelled horrible upon arrival. It had a strong armpit smell, horrible! We left the windows and came back hours later and the smell had not completely left. We asked for a room change and they said all the rooms were booked.
Great staff, service and breakfast buffet. Very nice room. Quiet. Perfect location for our trip stay. Bed was a little soft for one adult male.
I did a late check in , traffic and bad weather from New York and the lady at front counter was so sweet and nice . With a big smile even at 3:30 am . I liked everything.
Nothing Layout of the room. It was awful, just awful. Would never stay there again.
Affordable, clean rooms, modern decor, great breakfast. The pool was FREEZING! Supposed to be heated. Found two spiders in our bathroom. Ick.
Room had hairs in the bed which were not from us and my husband and I were woken up multiple times by the people staying next to us. They made it very clear they were taking pain killers and partying in their room. The female got locked out of the room and for an hour and 45 minutes she banged on the door and the window which was totally disrupting to everyone around not to mention she was cursing up a storm. My husband and I would not recommend this hotel to anyone and were completely disgusted being there!
I found a bed bug in the bed, which we were laying in. Brought it to the front desk attention and received nothing back from them. No apology, phone call, Nothing! I've been trying to get my money back since and no help with that either.
The bed was very comfortable and we really enjoyed the shower it had great water pressure unlike most hotel showers no
We were there when a load of kids were staying. Not sure if they were spring breakers or what. The place was a giant loud party spot all night and day! Staff did Nothing to handle this! Nothing! They were running up and down the walk ways drinking and yelling. Beating on the wall in their room etc... Worst motel stay in my life. Mentioned this at check out. Everyone in the lobby agreed and the management didn't apologize at all. Let alone offer any type of compensation to get us back. She acted as if if was they norm there.
Good value for your money. The toilet didn't work and the bathroom was very small.
low cost near airport The Booking.com reservation did make it through to the hotel - we were lucky that the hotel had room.
Staff was awesome. Very quiet peaceful area. The location is perfect Lol the breakfast didn't have bacon but I was still pleased with my meal.
location, staff blood stains on the blanket, water in the freezer tray, fridge not working
Clean and close to everything No
This guest did not leave comments about this hotel.
Rooms were recently updated, very clean. Nice to have fridge and microwave in room. Laundry available also on floor. Indoor pool was nice for kids. Complimentary breakfast was impressive. Staff was friendly and helpful. Room was a bit small for 2 queen beds with a desk and sofa but for the amount of time we spent in room it was fine.
New, modern, spacious, clean. Delicious breakfast. Pool was too small. Odd placement of bathroom in middle of room made for limited privacy.
Very clean, updated and friendly staff
Nothing If you pay extra, you get a "free" breakfast. Yeah. Unless you're there for a convention or room service really means everything to you, it doesn't have anything more to offer than any other hotel. And especially if you're a smoker, crazy long walk to get to the smoking area!
The atmosphere Needed free breakfast
We were auditioning for colleges in the area and it was nice not to have to drive him. The room was comfortable. I liked that they let us in early. The in-door pool was being renovated. We chose the hotel because of the pool and its location.
The ammenities, ie: fitness room, laundry, ice provided on all floors. Housekeeping did a great job in tidying up our room daily. Fresh towels! Waiting for the elevators. slow...
Nice staff, relatively clam linens,clean bathroom Filthy uncleanable carpets, smell and accrual vomit on nightstand and carpet, horrible loud AC unit.
When we arrived after 4:00 pm our room was not ready.
Everything. There were drug paraphernalia in the room, including a pot pipe.
Location Check in was 3 hrs late, the guy at the desk was beyond rude and had no idea what he was doing. Our first room was filthy and the heater didnt work, it was an ice box. When we called the front desk he said it would take 20 minutes to warm up and refusedto give us another rooom. When an hour went by my hhusband went to the front desk bc after calling them again and the guy hung up on him we were furious. He ended up giving us another room. It was smaller and just as unclean. I will never go back norrrecommend it.pay the extra 10bucks and stay at the bbeautiful red roof inn next door. Totally worth it!!!
Don't know< I never made it to the room. Even though I reserved the room online with a credit card, when I got there they told me they couldn't process my reservation due to their credit card machine being out of order and I could only pay cash. So I walked out the door and stayed at Red Roof Inn next door, I suggest you do the same.
Absolutely nothing!!! Smelled terrible. (so bad you can't sleep) Loud noises at night. Hot water took 15 minutes to heat up. Had to check in behind a bullet proof window for the security of the "concierge" Hair in the sink (not mine).
My room door would not lock in the morning, I was in a hurry to get to a funeral. I complained to the manager and he made me pack up and move out of the room. He said he would have a room for me when I got back from the funeral, I went to the funeral and when I got back I was given another room. However, the room had not been cleaned from the previous customers. Dirty sheets, towels etc., I had to wait till someone could come clean before I could unpack. Totally terrible and I can't believe that they charged me full price and not offered anything for all this trouble.
The room I booked was not clean. The cleaning person was cleaning it while I was checking in. She didn't change the bed sheet, she was not even clean the bed since I found a lot of hair on the bed and on the pillow sheet. One of the body towel was dirty, it has few black spots on it so I just threw it on the floor to let them know in the morning to wash that towel.
Convenience to airport. Pleasant surroundings. Nothing.
Excellent value. Friendly staff. Most of facility is closed for renovations. Used by airline personnel for overnight stays. Regular shuttle bus to nearby airport and easy access from airport to downtown Philadelphia. No food outlets within walking distance, although snacks from on-site vending machines are available during renovation. Renovation will not be completed until well into 2011.
Cleanliness of rooms and facility
The veiw How I asked for early check in told it was a $20 fee .. Check in is at 3pm I asked for 9 am and was ok'd by front desk in advanced .. Got down at 730 am (it's a 5 hour drive) so ya we were beat .. Front desk told us they wouldn't have anything for a couple hours .. Fine .. They allowed us to enjoy breakfast and 1030 I again asked for early check in as we wanted to nap before our day we had planned .. Still no room so we found something to do in the area .. At 1230 we went back and asked for a room still nothing .. Luckily we are pretty laid back people so with out a fuss we went and got ready and brushed out teeth in the truck .. Not ideal being as tired as we were coming from mass . But we made the most of it and enjoyed the Philadelphia zoo .. And finally at 430 we got a room several hours past was told we could check in .. Customer service was extremely poor you could tell know one really cared at all seeing how every time (3-4) I went to the front desk they took my number and said they would call me when the room was ready .. Needless to say I never even got a call so rude. And room service people were everywhere and said 11am was check out ..ridiculous I wouldn't stay again
Clean room No elevator room on third floor donuts were Continental breakfast
That's what we call spent money for nothing it's a horrible night seems a 1900 building very old and dirty
I was woken up by loud yelling multiple times every night...
Room was clean and comfortable. Staff was friendly and helpful. Due to renovations being made, it was a little confusing finding the hotel office. Worth the trouble, though.
The staff was very friendly, professional and attentive. I especially enjoyed the breakfast and the attendants in the breakfast area were constantly checking on me and the other guests as well as making sure that the breakfast items were fresh and replenished. The hotel was clean, comfortable and quiet. A good overall value and about half the price per night of similar hotels in the downtown Philadelphia area...plus parking was free. The location is in a small town...there's a Wedy's, a Wawa gas station, a pizzeria and a small plaza within a short 2 min drive. Besides that you have to jump on the highway or drive 15 to 20 min to find much else. Not a big deal for me as the price was a great value for what I got.
Booked for a wedding stay. Called a few days before for specific directions. Difficult to access the entrance when coming from Philadelphia. Person who helped me on phone was extremely nice and helpful. Explained that we were traveling from Reading , PA and we needed to change clothes in preparation for a 4:00 wedding on Friday, April 7. She verbally guaranteed me that our room would be ready and I should call the hotel when we left home to make sure we were indeed on our way. Called when we left, got to the hotel around 12:30. No room, checked back after lunch, no room, waited in the lobby constantly checking. Room was not ready until 3:00. How disappointing for all of us then have to get ready for the 4:00 wedding when we were told the rooms would be ready when we arrived!!!!! Staff on desk were less than friendly by the way!!!!!!!!
This hotel is very comfortable great location in access to a large strip mall very nice view and a nice swimming area I don't think there's anymore to ask for from a hotel No complaints at all
No longer a Hilton - property was sold.
It was still a good hotel and a well run facility I thought I was booking with Hampton and earning points. This property is not a Hampton anymore
Everyone was very friendly, patient and accommodating. We did ask to switch rooms after the first night because two of the outlets we wanted to use weren't working. They were very willing to make it work for us. There was no hint that we were inconveniencing anyone. It was nice to have breakfast available, even if it wasn't the best. The food actually tasted better than it looked for the most part. The room had a refrigerator and a microwave, and the AC worked well. Things were clean, and housekeeping did a very nice job every day. We got the sense that the management took care of the employees, because everyone was pleasant and seemed to work well together. The worst thing was that the rooms were laid out in a way that made it hard to move around the room. We rearranged some of the furniture, and that helped. (We put it back before we left so the housekeeper wouldn't have a hard time.) But, even so, we were constantly getting into each other's way while we were getting ready in the morning. The bathroom was quite roomy, but for some reason the sink and vanity were in a corner instead of on the side wall. So, even though there was plenty of space, the only way for two of us to use the nice big mirror at the same time was for one of us to be jammed up against the toilet. And, we did both have to use it at the same time because it was the only mirror. Well, there is a full length one on the closet, but it's hard to do makeup there. It would have been nice if there was a mirror over the desk. Those are relatively minor complaints though. We enjoyed our stay, and would definitely stay there again.
Room was okay Full of noisy children and women who seemed to live there. A group of VERY young children ran around outside with no adult supervision until 1:30 am, when we left. Front desk receptionist gave us attitude when we told her they were playing hide & seek in the dumpster area outside our door. Groups of teenagers seemed to be smoking/dealing drugs in parking lots of both hotels. They looked so sketchy, we didnt want to park our car there.
The room was all that was promised. The breakfast bar was what you'd expect from a crappy motel. The wifi worked. The TV did what a TV does. The shower had hot water. The girl at the counter hates her job and seemed that she was out to punish the guest because of her misery. It must be super hard to find good help.
Clean and comfortable. Seems like a good value.
-It was close enough to Hershey and major attractions but far enough away to avoid the crowding of Hershey. -The price was good. -The room was clean. -Each room has a parking spot right outside so you can just park and head inside, no lobbies or elevators etc. -Tiny bathroom. -Shower was lukewarm at it's hottest and had hardly any water pressure. -The room was freezing!! The heat may have been broken or something, but it was always uncomfortably chilly. To add insult to injury, there were only thin blankets, so I ended up just sleeping with my jacket on. Temperatures were in the 30's at night when I stayed, and it definitely felt like it in that room.
Our family just needed a place to crash for the night. It fit the bill, not to expensive, reasonabley clean. We came in went to bed and left in the morning. If you are looking for more this may not be the place for you. I wish the breakfast had a little more to offer. It was a little lacking, but I didn't starve either.
Staff very pleasant. Difficulty getting in and out of parking lot.
The price I couldn't fall asleep because of the ancient heater/AC machine that kept turning ON and OFF every 10 seconds.
The staff were friendly and helpful. The location was good for everything we needed. It felt like staying at a older relatives home. It smelled old and felt old. The breakfast was LACKING.
The decor was so beautifully, hideously outdated. We loved it. Would recommend to friends.
Smelly and dim room.
The hotel staff was very nice. Check in and check out were easy. Room was large and clean. Price was very reasonable. Great experience. Continental breakfast was pretty small.
Great price and clean!
It's not as clean as other reviewers said it was.