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A bit upscale for me, I was in the are visiting a friend. Really not a lot hotel options in the area and the rest looked like they were dives, so it was an easy choice. College hotel and I was there for freshman arrivals, it was kind of a zoo. Very small pool, but it was well maintained
I love the friendliness of the staff, the cleanliness of the entire hotel and the pool. With spending this much money on a hotel that nice you should include some kind of breakfast with it. Also once all the shops are completed right within walking distance it will be great but right now there is nothing to do within walking distance.
The bed was very comfortable. The heating unit was loud, making it difficult to sleep.
very nive rooms and building breakfast opened at 7am, too late for us.
Room was comfortable and well laid out. It took a very long time to check in. The line was long and they were experiencing computer problems. Staff seemed stressed. The view from our room was of trash. Looks like they maybe remodeling.
The communications room only had two computers. Only one of them worked. When I called the hotel to confirm my reservation, there was non. You people charged me for something I did not get. Fortunately, there was a room available. I will never book with you people again.
The staff was very friendly and nice. Had a nice breakfast for adults. Room was clean. No fan in bathroom. Had a very slow drain in bathroom sink. Werent really big issues. Told front desk about drain when i checked out.
Hi my name is Matthew and i'd like to share a HORRIFIC experience i had at one of your hotels. So i specifically stayed in the Wyndham Hotel garden Philadelphia airport. Specifically myself and 4 others booked 2 rooms for the Rock Alliegence festival occuring in Chester PA. I arrived at the Hotel at about 10 30 to 11 am and attempted to check in. Was told that i cannot check in till 3pm due to rooms not being clean. I was understanding of course but mentioned that i would be at a concert and would not return till later that night. I was told my room would be waiting for me. So i hung around the hotel till the uber arrived to take me to the concert. I started talking with others and they had mentioned that there reservations were cancelled due to an overbooking. Upon hearing that i double checked my reservation to which the woman behind the counter stated that everything was confirmed and not to worry. Okay so fast foward to 11 30pm when i return to the hotel and attempt to check in and told that my reservation was cancelled. I received no phone call no email nothing! Was made to feel as though it was my fault when i had no idea. I asked to speak to a manager and was told "wait a minute" waited about 15 mins and was told to go to the other computer. I was handed a piece of paper to call expidea and work it out with them as they cancelled it. I attempted to state that i was told earlier in the morning that my reservation was confirmed. Was brushed off and was told "There are no rooms and there is nothing i can do, here is the number to call." The customer service was appaling and i will never go back.
The front desk manager was very nice and accommodating. I was only able to book a smoking room and everything just smelled of smoke. The floors were sticky and the bathroom toilet was not properly cleaned under the toilet on the ground.
THE HOTEL WAS CLEAN I DON'T LIKE GLASSBORO. I GREW UP IN GLASSBORO BUT THE ROWAN UNIVERSITY IS TAKING OVER GLASSBORO AND IT IS A DUMP.
room was ready on time, was clean and smelled good, air temp. just right. Very helpfull and curtious desk staff. Pool was a pleasant thing after a six hour drive. We left with a smile on our faces. Perhaps the breakfast offering could be expanded slightly.
I really liked the fact that I could check out by noon. It gave my girlfriend and me a chance to hi the pool and the gym and relax before having to bustle out the door. The complementary breakfast was awesome in terms of saving some extra cash, and was good quality. Overall the hotel was extremely cleans and efficient as well. The fitness center is truly limited in what you can do, keeping you only to the basics, and the pool has WAY TOO MUCH chlorine in it. The water was cloudy with chlorine and we decided not to stay in too long for fear of our clothing and eyes. Also, if I am being picky, the shower water pressure left a little to be desired. Not big problems; the trip and hotel was overall great!
We;ve stayed at this hotel (4-5 nights/year) for many years. About 3 years ago, the ownership must have changed because they started taking furniture out of the room, replacing with really cheap stuff, down graded the amenities, etc. We won't be going back to this place
Nothing Layout of the room. It was awful, just awful. Would never stay there again.
The room was big and up to date. I have two young kids who loved the indoor pool. I will go back.
I did a late check in , traffic and bad weather from New York and the lady at front counter was so sweet and nice . With a big smile even at 3:30 am . I liked everything.
Affordable, clean rooms, modern decor, great breakfast. The pool was FREEZING! Supposed to be heated. Found two spiders in our bathroom. Ick.
Great staff, service and breakfast buffet. Very nice room. Quiet. Perfect location for our trip stay. Bed was a little soft for one adult male.
The breakfast area seemed clean, the food was good except the sausages, they were questionable. The waffles maker was excellent and clean. The pillows and bed are very comfortable! Our suite smelled horrible upon arrival. It had a strong armpit smell, horrible! We left the windows and came back hours later and the smell had not completely left. We asked for a room change and they said all the rooms were booked.
Good value for your money. The toilet didn't work and the bathroom was very small.
We were there when a load of kids were staying. Not sure if they were spring breakers or what. The place was a giant loud party spot all night and day! Staff did Nothing to handle this! Nothing! They were running up and down the walk ways drinking and yelling. Beating on the wall in their room etc... Worst motel stay in my life. Mentioned this at check out. Everyone in the lobby agreed and the management didn't apologize at all. Let alone offer any type of compensation to get us back. She acted as if if was they norm there.
The bed was very comfortable and we really enjoyed the shower it had great water pressure unlike most hotel showers no
Room had hairs in the bed which were not from us and my husband and I were woken up multiple times by the people staying next to us. They made it very clear they were taking pain killers and partying in their room. The female got locked out of the room and for an hour and 45 minutes she banged on the door and the window which was totally disrupting to everyone around not to mention she was cursing up a storm. My husband and I would not recommend this hotel to anyone and were completely disgusted being there!
low cost near airport The Booking.com reservation did make it through to the hotel - we were lucky that the hotel had room.
Very clean, updated and friendly staff
Rooms were recently updated, very clean. Nice to have fridge and microwave in room. Laundry available also on floor. Indoor pool was nice for kids. Complimentary breakfast was impressive. Staff was friendly and helpful. Room was a bit small for 2 queen beds with a desk and sofa but for the amount of time we spent in room it was fine.
location, staff blood stains on the blanket, water in the freezer tray, fridge not working
New, modern, spacious, clean. Delicious breakfast. Pool was too small. Odd placement of bathroom in middle of room made for limited privacy.
This guest did not leave comments about this hotel.
The room was clean and the bed was comfortable however the fridge was very noisy to the point where I had to unplug it before going to sleep. Also, my room must have been a smoking room at one point because the air in the room had a faint smokey odor. The bed was comfortable, bathroom was pristine and the TV was nice and clear. The free breakfast was not very appealing but for free, it was ok. The room was clean and the bed was comfortable however the fridge was very noisy to the point where I had to unplug it before going to sleep. Also, my room must have been a smoking room at one point because the air in the room had a faint smokey odor. The bed was comfortable, bathroom was pristine and the TV was nice and clear. The free breakfast was not very appealing but for free, it was ok.
nothing Best western cancelled my room the day of my arrival. They never called me or emailed. in fact, I received a confirmation email from Kayak and booking.com to confirm early check-in, which I did, and was accepted. When I arrived at 1pm the day of, they said my room had been cancelled for overbooking. They did not attempt to reschedule me at another hotel or anything.
The atmosphere Needed free breakfast
We were auditioning for colleges in the area and it was nice not to have to drive him. The room was comfortable. I liked that they let us in early. The in-door pool was being renovated. We chose the hotel because of the pool and its location.
Nothing If you pay extra, you get a "free" breakfast. Yeah. Unless you're there for a convention or room service really means everything to you, it doesn't have anything more to offer than any other hotel. And especially if you're a smoker, crazy long walk to get to the smoking area!
When we arrived after 4:00 pm our room was not ready.
Nice staff, relatively clam linens,clean bathroom Filthy uncleanable carpets, smell and accrual vomit on nightstand and carpet, horrible loud AC unit.
The ammenities, ie: fitness room, laundry, ice provided on all floors. Housekeeping did a great job in tidying up our room daily. Fresh towels! Waiting for the elevators. slow...
The veiw How I asked for early check in told it was a $20 fee .. Check in is at 3pm I asked for 9 am and was ok'd by front desk in advanced .. Got down at 730 am (it's a 5 hour drive) so ya we were beat .. Front desk told us they wouldn't have anything for a couple hours .. Fine .. They allowed us to enjoy breakfast and 1030 I again asked for early check in as we wanted to nap before our day we had planned .. Still no room so we found something to do in the area .. At 1230 we went back and asked for a room still nothing .. Luckily we are pretty laid back people so with out a fuss we went and got ready and brushed out teeth in the truck .. Not ideal being as tired as we were coming from mass . But we made the most of it and enjoyed the Philadelphia zoo .. And finally at 430 we got a room several hours past was told we could check in .. Customer service was extremely poor you could tell know one really cared at all seeing how every time (3-4) I went to the front desk they took my number and said they would call me when the room was ready .. Needless to say I never even got a call so rude. And room service people were everywhere and said 11am was check out ..ridiculous I wouldn't stay again
Room was clean and comfortable. Staff was friendly and helpful. Due to renovations being made, it was a little confusing finding the hotel office. Worth the trouble, though.
I was woken up by loud yelling multiple times every night...
That's what we call spent money for nothing it's a horrible night seems a 1900 building very old and dirty
Convenience to airport. Pleasant surroundings. Nothing.
Excellent value. Friendly staff. Most of facility is closed for renovations. Used by airline personnel for overnight stays. Regular shuttle bus to nearby airport and easy access from airport to downtown Philadelphia. No food outlets within walking distance, although snacks from on-site vending machines are available during renovation. Renovation will not be completed until well into 2011.
Cleanliness of rooms and facility
Clean room No elevator room on third floor donuts were Continental breakfast
Nothing If you don't mind living with multiple roaches around the bed and bathtub, choose this motel. Terrible cleanliness, staff were indifferent to my concerns.
Close to the lincoln financial stadium and philadelphia The hotel was horrible, dirty and old and the lady at the front very rude... never againe
The price Giant stains on the mattress. Smelled terrible. Looked like a 5 year old did the construction and painting. Pretty sure we saw a prostitute leaving the hotel (she probably came from the 24hr strip club/adult store down the street). Burn holes in sheets and blankets. Dirty floors. Giant bug in the bathroom. Most disgusting place I have ever stayed.
Nothing. Disgusting Roaches!!
Everything. There were drug paraphernalia in the room, including a pot pipe.
Don't know< I never made it to the room. Even though I reserved the room online with a credit card, when I got there they told me they couldn't process my reservation due to their credit card machine being out of order and I could only pay cash. So I walked out the door and stayed at Red Roof Inn next door, I suggest you do the same.
Location Check in was 3 hrs late, the guy at the desk was beyond rude and had no idea what he was doing. Our first room was filthy and the heater didnt work, it was an ice box. When we called the front desk he said it would take 20 minutes to warm up and refusedto give us another rooom. When an hour went by my hhusband went to the front desk bc after calling them again and the guy hung up on him we were furious. He ended up giving us another room. It was smaller and just as unclean. I will never go back norrrecommend it.pay the extra 10bucks and stay at the bbeautiful red roof inn next door. Totally worth it!!!
The staff was very friendly, professional and attentive. I especially enjoyed the breakfast and the attendants in the breakfast area were constantly checking on me and the other guests as well as making sure that the breakfast items were fresh and replenished. The hotel was clean, comfortable and quiet. A good overall value and about half the price per night of similar hotels in the downtown Philadelphia area...plus parking was free. The location is in a small town...there's a Wedy's, a Wawa gas station, a pizzeria and a small plaza within a short 2 min drive. Besides that you have to jump on the highway or drive 15 to 20 min to find much else. Not a big deal for me as the price was a great value for what I got.
Free breakfest The location, rooms were not presentable, I was afraid to all barefoot on the rug they had with a piece missing from it
This guest did not leave comments about this hotel.
Close to the airport. Old outdated, smelly. Doors would stick and was hard to open.
They have a 1pm late check out. The towels didnt seem very clean. I found hair on one of them that wasnt mine. They woke me up because they didn't communicate to the housekeeping that I had a 1pm checkout.
Close to hotel The lighting outside the rooms didn't work. It was very dark making it hard to find your room. My wife didn't feel safe there being we arrived at night with our luggage
There was nothing to like about the hotel. It was filthy! The room was filthy. I did not want my family walking with bare feet on the carpet. The room smelled like someone broke an entire bottle of Axe cologne.
This guest did not leave comments about this hotel.
Availability States free parking, but this is not true.
Despite the location near the airport, the room was quiet. Also very clean. The front desk staff on duty over the weekend was very professional and helpful, juggling people at the desk with people on the phone. The cardkeys kept failing. We had to get new keys every day, even though we kept them separate from any electronics that would demagnetize them. Also, the juice machine broke down while we were there. Allow breakfast until 10 am. thx
Dirty toilet was broken Toilet didn't work
Check out. Room smelled like smoke, bathroom not cleaned, rug not vacuum. The rug was wet and the room had hair and dust in the corners of the closet. The Manager was suppose to contact me & I still have not heard from him.
Our room had live cockroaches. Man working at desk did not even apologize. We asked for our money back so we could go somewhere else for the night. He apparently didn't know how to do a refund. I am still trying to speak to someone, but it was awful
Room was okay Full of noisy children and women who seemed to live there. A group of VERY young children ran around outside with no adult supervision until 1:30 am, when we left. Front desk receptionist gave us attitude when we told her they were playing hide & seek in the dumpster area outside our door. Groups of teenagers seemed to be smoking/dealing drugs in parking lots of both hotels. They looked so sketchy, we didnt want to park our car there.