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The excellent hospitality
Did not have access to English language TV even after having complained
Excelent hotel, good price, good staff. Internet is not wifi. Your need to pay 8 euros per hour.
Easy location They first gav me a smoking room, but I refused it because I clearly reserved a non smoking room; then the only choice they gave me was a very small room with a small bed against the wall for the same price
Nice bar terrace area - good food
quietness and far away from the city noise had some but not really
Pleasant atmosphere. Good price for the breakfast. Good temperature on the rooms, although it was warm. Very nice bathroom! The food in the restaurant was rather nice. The spa is nice. It's not 4 star in my book (rather 3), but the price is accordingly. I would like to see the bill before I pay, not get it in an envelope after paying. The whole hotel looked empty and the restaurant was deserted on Saturday evening (food was good though). Didn't see the solarium in the spa. Pay-TV didn't work and - apart from cnn/bbcw - no English tv.
Parking, internet, clean, value for money, easy access, quite, 8km from downtown Rooms are smaller than expected, no coffee machine in tge room, provide only one bath towels, mini bar is very expensive, no complimentary water bottle in the room.
Fine hotel, nice room and a good breakfast. Worth the 10,-- extra No bath in the room, wifi not free.
Air con not working and very poor breakfast.
The location is excellant and right on the edge of Hanau's shopping district. The train station is just a short ride away and from there Frankfurt airport is easily and quickly accessed The ac did not work in the room and it had to be 95f to 100f until well after dark. Also it is one of the few hotels where breakfast is extra and it is 15 e extra per person which is a lot of money for a buffet breakfast. It would be impossible in North America for instance to spend $30 anywhere for breakfast for two people. It should be included as that is normal in Germany . since te room price was good it was not a big deal but it is a pain just the same and an unnecessary one.
Rooms were ok Air conditioning didnt worked at all.
Welcome and service to the hotel. Name change was very recent to Arcadia, so there was no sign outside the hotel.This will be fixed this week.
The facility of taking Bus , near to the main train station. I stayed 6 nights , there was no hot water in the morning for 2 different days ; i called the reception but i realised that they were confused and they never gave me convincing answers!! I guess that hotel with 3* stars should not have such problems. Thank you for your comprehension!
Breakfast was included even though we didn´t know that. And it was a good buffé. The rooms was large and clean. The staff was a bit confused when they were suposed to give us our keays when we came back after a day out in Hanau.
Clean , good size of room efficient checking in checking out Actually price is too high it should be the given price incl breakfast
The room was spacious and most of the staff were friendly There was no hot water at night and therefore had to have a cold shower!
The staff at the front desk were super. Their attitude was cheerful and courteous and the help given re train schedules and calling for taxis was very much appreciated. It was too hot in the room - ceiling fans would have helped.
Breakfast was very good. Room was large although beds were low to the Ground. No Shampoo, conditioner, etc. Only a dispenser on the wall. Not to be compared to business amenities at the Hilton.
Very good fitness/leisure centre. Room was spacious and very quiet. Breakfast buffet was extensive and waitering staff were very good. Location (usually - see below) very good. Plumbing was of a surprisingly poor standard for such a brand new hotel; the bathroom floor was flooded on the first morning of our stay due to poor drainage and there was no curtain over the bath, meaning that taking a shower mean the room became flooded. What disappointed us most, though, was the fact that the Kurpark, which the details about the hotel had shown (correctly) as immediately adjacent to the hotel, was closed off and only accessible (at a cost of 14.00 Euros) as part of the Regional Garden Show running until October. This meant that one of the primary reasons we had chosen this hotel (its location) was much less in accordance with the actual situation than we had anticipated.
The location near the park Distance to reception from frontentry too far
We loved the location and enjoyed the traditional style, architecture and feeling of the hotel. Pool was a nice bonus.
Very nice location in the "Kurpark"
Very efficient, clean, good parking. Souless, but it was only 6 days before christmas.
The Dolce is situated next to the park, is very quiet and has an excellent breakfast buffet. It is close to Frankfurt, so very easy to get there (40km by car)
Very comfortable historical hotel in the center of the city
The hotel's germany traditional style and location (near to station) were good.
kindness of staff see before
This was one of the most pleasant places we stayed. The room was immaculate, Frau Siegsmund, the owner, was extremely accommodating. She even offered to go to town with me to help me buy presents for my daughters. The meals were good and the dining room let us eat even after we overslept .
Hotel lies about Airport shuttle service, cost $100 to get to the airport, not worth it!
I didn't like the fact that there was a smelly dog lying in reception when I got there that refused to move. The receptionist - an aged gentleman wasn't very forthcoming with information or of any assistance, parking was horrendous. The 'shower room' was an after thought within the bedroom, which was little more than a trickle. I was kept awake by the television in the next room being too loud, and was woken at 5.45 once again by the tv next door!! All in all I would neither stay there again or recommmend the hotel.
Very friendly staff, hotel room is very clean... very high value for money
Historical very lovely guiet hotel with friendly staff . Good location.
employees were extremely helpful and nice, i had a very nice room 201 with beautiful view of course the toilet in the middle of the room is not ideal
Friendly staff and good location near shopping area No english TV or newspapers. Pillows very hard (foam) - I prefer soft pillows (feather).
The Hotel Rosenau is a very nice hotel, all rooms with good comfort, free internet in the rooms, nice warm bathrooms, good breakfast. Also the city is very nice with nice shops and good selection of restaurants, Parking area is too small.
The restaurant was closed- we had a rather long way to go to find another!
10 minute walk from the train station
Helpfullness of staff
Friendly personnel at the front desk
Good service, easy parkingg, excellent breakfast, easy to find if you are driving. The third bed (additional) for a child was not comfortable.
Exceptional staff, very helpful. Great Breakfast. Large Room with Internet. It's remote, you need to be in the area or traveling through to take advantage of this great hotel.
Excellent hotel, well presented rooms great owners and very helpfull None
Not knowing anything about Schotten we booked this hotel because of its proximity to Frankfurt as we were flying back to Aust. 2 days later. This is a great small hotel - only four rooms - the owners were extemely welcoming and accommodating - breakfast was great and the rooms are very spacious, almost self contained apartments.
it is mentioned that the hotel is family run , Actually you will feel it is Run by YOUR family, Really a wonderful experience
Very friendly atmosphere
Great Service, all what you need is there. Breakfast was also super.
I loved everything about this hotel. The Wegners are wonderful, helpful hosts.The hotel is charming and one of a kind--obviously a labor of love. Incredible breakfasts, comfortable beds, books and board games for guest use, complimentary mineral water and juice--all in a beautifully restored house in a lovely setting. More like a visit with old friends than a stay in a hotel.
very friendly staff and very good breakfast no hi-speed internet connection in the room
It is one of the best hotels we ever stayed! The hosts were very hearty and helpful. The room is comfortable, everything is made with love. There is very nice restaurant on the first floor. We were extremely happy living there.
We stayed in the apartment and it was really lovely, comfortable, quiet, and right on one of the main squares. There were many little extras in the room, design-wise. The staff was accommodating and friendly. We didn't realize that none of the rooms are equipped with a separate bedroom. We were traveling with a baby and wanted to be able to put her in a separate bedroom earlier in the evening. Although the hotel doesn't have parking, there was a city lot a couple of blocks away that only cost 12 euros overnight.
We had a great apartman with little kitchen, the beds were separated which bothered us at first but the matraces were fantastic. Location right in the historic city center. It was VERY hard to find parking close to the hotel and in addition there was some festival and therefore it was forbidden to go close to the hotel with car at all. Also we werent informed that we had to pay extra for breakfast and at the end we had to pay additional 10 EUR per person per night for it.
Very clean, good breakfast choice, very new, very comfortable, convenient location for exploring, not too big so as to be impersonal, all together a lovely hotel No complaints at all
Very smartly refurbished and modern rooms, large bathroom and great breakfast. High recommendations.
Exceptionally friendly and helpful staff combined with tradition rich hotel and wonderful food in the restaurant. Minor issue with the strength of the wireless internet connection-- easily remedied.
The food is world class Internet access was intermittent
cvery good breakfast and nice and big rooms Internet connection not available in the room (at least not in the depandance were I stay).
All > No.
One of the nicest hotel rooms we have ever had. All staff friendly, courteous and helpful. Restaurant and staff amazing. No tea making facilities in room.
The cleanliness of the hotel and quiet place. The mattresses were not very comfortable.
Extremly friendly and helpful staff bed could have been a little more comfortable
The setting was lovely. This stop over was in conjunction with a Family Reunion and our visit to Oberswein on Sunday for a church service. The dinner and breakfast were delightful. Your wait staff is charming. The night desk clerk had difficulty is locating our reservation for two rooms and the morning clerk had issues on check out caused by the check in process. It was, however, handled well. Thank you.
Everything was fine.
Tonya at the front desk was a star employee, she helped us out many times in our short stay. The restaurant up the road from the hotel on the left side had great food but are closed on Mondays.
The breakfast was really good, the staff spoke very good english The only thing was the dinning hall was not open over the period that we stayed. Also the tv was only in german except for news chanels.
The room was clean and the breakfast was good Our interaction with the staff was not good. They gave the impression that they were doing us a favour by letting us stay there. One verbal exchange with our friend was very embarrassing to to both my friend and me.
Location. It was clean, cofortable, and close to where I wanted to go The staff, only one key. when my wife went to the room I had no key to get into the hotel. I rang the bell and eventually a woman came down to open the door to the hotel. She gave me such a tongue lashing for not having my key that I will never forget. I would not talk to a child like that let alone to sombody twice my age. We will never stay there again.
The bed was very comfortable, room was also very clean. but was situated in a building next to the main hotel and there was a strange smell in the corridors room was situated in a building next to the main hotel and there was a strange smell in the corridors
The staff was very friendly - we arrived very late (3am) after being stuck in a terrible traffic jam, but received a friendly welcome and were allowed a later checkout time. The room was large, very stylish (a 19th century feel), comfortable and very clean. The breakfast was excellent (though quite expensive at 17 euros pp). We chose this hotel because it had airco, which was important because our dog has a heart condition and needs airco in hot weather - unfortunately, the airco in our room was very weak and insufficient.
Excellent, helpful staff
Good parking condition and good location in town It was not possible to get a prober shower. The water change from hot to cold and back all the time.
Excelent staff, charming restaurant, very good food with excelent service, very good position of the hotel with unusual big parking place. The small town of Schotten is a lovely place to spend a few more days but we could not stay longer.
Very Nice people and very welcoming No
The breakfast was excellent.
Staff extremely helpful and friendly Very clean and comfortable No English on TV
breakfast is good a bit expensive
It was basic but clean, sufficiently equiped and the food was good.
I like the breakfast the hotel provides every morning. Not really.
good value for the money the staff speaks only german