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Easy location They first gav me a smoking room, but I refused it because I clearly reserved a non smoking room; then the only choice they gave me was a very small room with a small bed against the wall for the same price
Fine hotel, nice room and a good breakfast. Worth the 10,-- extra No bath in the room, wifi not free.
The excellent hospitality
Did not have access to English language TV even after having complained
Parking, internet, clean, value for money, easy access, quite, 8km from downtown Rooms are smaller than expected, no coffee machine in tge room, provide only one bath towels, mini bar is very expensive, no complimentary water bottle in the room.
Pleasant atmosphere. Good price for the breakfast. Good temperature on the rooms, although it was warm. Very nice bathroom! The food in the restaurant was rather nice. The spa is nice. It's not 4 star in my book (rather 3), but the price is accordingly. I would like to see the bill before I pay, not get it in an envelope after paying. The whole hotel looked empty and the restaurant was deserted on Saturday evening (food was good though). Didn't see the solarium in the spa. Pay-TV didn't work and - apart from cnn/bbcw - no English tv.
quietness and far away from the city noise had some but not really
Excelent hotel, good price, good staff. Internet is not wifi. Your need to pay 8 euros per hour.
Nice bar terrace area - good food
Very good fitness/leisure centre. Room was spacious and very quiet. Breakfast buffet was extensive and waitering staff were very good. Location (usually - see below) very good. Plumbing was of a surprisingly poor standard for such a brand new hotel; the bathroom floor was flooded on the first morning of our stay due to poor drainage and there was no curtain over the bath, meaning that taking a shower mean the room became flooded. What disappointed us most, though, was the fact that the Kurpark, which the details about the hotel had shown (correctly) as immediately adjacent to the hotel, was closed off and only accessible (at a cost of 14.00 Euros) as part of the Regional Garden Show running until October. This meant that one of the primary reasons we had chosen this hotel (its location) was much less in accordance with the actual situation than we had anticipated.
The location near the park Distance to reception from frontentry too far
Breakfast was very good. Room was large although beds were low to the Ground. No Shampoo, conditioner, etc. Only a dispenser on the wall. Not to be compared to business amenities at the Hilton.
Very nice location in the "Kurpark"
Very efficient, clean, good parking. Souless, but it was only 6 days before christmas.
The Dolce is situated next to the park, is very quiet and has an excellent breakfast buffet. It is close to Frankfurt, so very easy to get there (40km by car)
We loved the location and enjoyed the traditional style, architecture and feeling of the hotel. Pool was a nice bonus.
The staff at the front desk were super. Their attitude was cheerful and courteous and the help given re train schedules and calling for taxis was very much appreciated. It was too hot in the room - ceiling fans would have helped.
The facility of taking Bus , near to the main train station. I stayed 6 nights , there was no hot water in the morning for 2 different days ; i called the reception but i realised that they were confused and they never gave me convincing answers!! I guess that hotel with 3* stars should not have such problems. Thank you for your comprehension!
The location is excellant and right on the edge of Hanau's shopping district. The train station is just a short ride away and from there Frankfurt airport is easily and quickly accessed The ac did not work in the room and it had to be 95f to 100f until well after dark. Also it is one of the few hotels where breakfast is extra and it is 15 e extra per person which is a lot of money for a buffet breakfast. It would be impossible in North America for instance to spend $30 anywhere for breakfast for two people. It should be included as that is normal in Germany . since te room price was good it was not a big deal but it is a pain just the same and an unnecessary one.
Air con not working and very poor breakfast.
Welcome and service to the hotel. Name change was very recent to Arcadia, so there was no sign outside the hotel.This will be fixed this week.
Clean , good size of room efficient checking in checking out Actually price is too high it should be the given price incl breakfast
Breakfast was included even though we didn´t know that. And it was a good buffé. The rooms was large and clean. The staff was a bit confused when they were suposed to give us our keays when we came back after a day out in Hanau.
The room was spacious and most of the staff were friendly There was no hot water at night and therefore had to have a cold shower!
Rooms were ok Air conditioning didnt worked at all.
The restaurant was closed- we had a rather long way to go to find another!
Good service, easy parkingg, excellent breakfast, easy to find if you are driving. The third bed (additional) for a child was not comfortable.
10 minute walk from the train station
Helpfullness of staff
The Hotel Rosenau is a very nice hotel, all rooms with good comfort, free internet in the rooms, nice warm bathrooms, good breakfast. Also the city is very nice with nice shops and good selection of restaurants, Parking area is too small.
Friendly personnel at the front desk
Very friendly staff, hotel room is very clean... very high value for money
I didn't like the fact that there was a smelly dog lying in reception when I got there that refused to move. The receptionist - an aged gentleman wasn't very forthcoming with information or of any assistance, parking was horrendous. The 'shower room' was an after thought within the bedroom, which was little more than a trickle. I was kept awake by the television in the next room being too loud, and was woken at 5.45 once again by the tv next door!! All in all I would neither stay there again or recommmend the hotel.
Very comfortable historical hotel in the center of the city
employees were extremely helpful and nice, i had a very nice room 201 with beautiful view of course the toilet in the middle of the room is not ideal
This was one of the most pleasant places we stayed. The room was immaculate, Frau Siegsmund, the owner, was extremely accommodating. She even offered to go to town with me to help me buy presents for my daughters. The meals were good and the dining room let us eat even after we overslept .
The hotel's germany traditional style and location (near to station) were good.
Friendly staff and good location near shopping area No english TV or newspapers. Pillows very hard (foam) - I prefer soft pillows (feather).
Historical very lovely guiet hotel with friendly staff . Good location.
kindness of staff see before
Hotel lies about Airport shuttle service, cost $100 to get to the airport, not worth it!
The bed was very comfortable, room was also very clean. but was situated in a building next to the main hotel and there was a strange smell in the corridors room was situated in a building next to the main hotel and there was a strange smell in the corridors
Excellent, helpful staff
The staff was very friendly - we arrived very late (3am) after being stuck in a terrible traffic jam, but received a friendly welcome and were allowed a later checkout time. The room was large, very stylish (a 19th century feel), comfortable and very clean. The breakfast was excellent (though quite expensive at 17 euros pp). We chose this hotel because it had airco, which was important because our dog has a heart condition and needs airco in hot weather - unfortunately, the airco in our room was very weak and insufficient.
Very smartly refurbished and modern rooms, large bathroom and great breakfast. High recommendations.
We had a great apartman with little kitchen, the beds were separated which bothered us at first but the matraces were fantastic. Location right in the historic city center. It was VERY hard to find parking close to the hotel and in addition there was some festival and therefore it was forbidden to go close to the hotel with car at all. Also we werent informed that we had to pay extra for breakfast and at the end we had to pay additional 10 EUR per person per night for it.
Very clean, good breakfast choice, very new, very comfortable, convenient location for exploring, not too big so as to be impersonal, all together a lovely hotel No complaints at all
We stayed in the apartment and it was really lovely, comfortable, quiet, and right on one of the main squares. There were many little extras in the room, design-wise. The staff was accommodating and friendly. We didn't realize that none of the rooms are equipped with a separate bedroom. We were traveling with a baby and wanted to be able to put her in a separate bedroom earlier in the evening. Although the hotel doesn't have parking, there was a city lot a couple of blocks away that only cost 12 euros overnight.
Extremly friendly and helpful staff bed could have been a little more comfortable
The cleanliness of the hotel and quiet place. The mattresses were not very comfortable.
The setting was lovely. This stop over was in conjunction with a Family Reunion and our visit to Oberswein on Sunday for a church service. The dinner and breakfast were delightful. Your wait staff is charming. The night desk clerk had difficulty is locating our reservation for two rooms and the morning clerk had issues on check out caused by the check in process. It was, however, handled well. Thank you.
Everything was fine.
it is mentioned that the hotel is family run , Actually you will feel it is Run by YOUR family, Really a wonderful experience
Excellent hotel, well presented rooms great owners and very helpfull None
Very friendly atmosphere
very friendly staff and very good breakfast no hi-speed internet connection in the room
Not knowing anything about Schotten we booked this hotel because of its proximity to Frankfurt as we were flying back to Aust. 2 days later. This is a great small hotel - only four rooms - the owners were extemely welcoming and accommodating - breakfast was great and the rooms are very spacious, almost self contained apartments.
I loved everything about this hotel. The Wegners are wonderful, helpful hosts.The hotel is charming and one of a kind--obviously a labor of love. Incredible breakfasts, comfortable beds, books and board games for guest use, complimentary mineral water and juice--all in a beautifully restored house in a lovely setting. More like a visit with old friends than a stay in a hotel.
It is one of the best hotels we ever stayed! The hosts were very hearty and helpful. The room is comfortable, everything is made with love. There is very nice restaurant on the first floor. We were extremely happy living there.
Great Service, all what you need is there. Breakfast was also super.
Exceptional staff, very helpful. Great Breakfast. Large Room with Internet. It's remote, you need to be in the area or traveling through to take advantage of this great hotel.
Tonya at the front desk was a star employee, she helped us out many times in our short stay. The restaurant up the road from the hotel on the left side had great food but are closed on Mondays.
The breakfast was really good, the staff spoke very good english The only thing was the dinning hall was not open over the period that we stayed. Also the tv was only in german except for news chanels.
Location. It was clean, cofortable, and close to where I wanted to go The staff, only one key. when my wife went to the room I had no key to get into the hotel. I rang the bell and eventually a woman came down to open the door to the hotel. She gave me such a tongue lashing for not having my key that I will never forget. I would not talk to a child like that let alone to sombody twice my age. We will never stay there again.
The room was clean and the breakfast was good Our interaction with the staff was not good. They gave the impression that they were doing us a favour by letting us stay there. One verbal exchange with our friend was very embarrassing to to both my friend and me.
we liked the location of the hotel to the town and the Elvis sights no tea or coffee in our room
Cheap and quiet hotel, comfortable location, good breakfast and very smart hotel staff.
I love the location close to the Centre and the Kurpark, and away from a main road. No
Super-friendly people who genuinely care about their customers (not just 'being polite'), spacious room. Struggling to think of any
Friendliness of staff. Cleanliness of room. Excellent breakfast! Nothing
All > No.
The food is world class Internet access was intermittent
One of the nicest hotel rooms we have ever had. All staff friendly, courteous and helpful. Restaurant and staff amazing. No tea making facilities in room.
Exceptionally friendly and helpful staff combined with tradition rich hotel and wonderful food in the restaurant. Minor issue with the strength of the wireless internet connection-- easily remedied.
cvery good breakfast and nice and big rooms Internet connection not available in the room (at least not in the depandance were I stay).
Sauna, water pool and food are very serious advantage of a hotel Everything was good enough
Staff was very friendly, spoke English, and went out there way to help us with any questions we had. There was no horse back riding as the hotel had advertised, we were not able to get massages either.
The hotel is very well situated and very quiet
clean room, excellent breakfest
enough parking spaces the hotel's interia looked old and dirty. Poor service in the breakfast area. Initial room was hot like a sauna, window was jammed open and hanging on one hinge! Second room was hotter than the first one and looked like it hadn't been cleaned properly, almost no soap or shampoo. Not very friendly staff on reception when checking out.
The food was excellent and enough, bathroom was clean, heat was optimal, center of Frankfurt is not far away. The only thing that I notice is extremly small rooms. But, it is not a big problem, because it doesn't change functionality of room or staying in hotel.
Sauna and indoor swimming pool The service is very poor, during breakfast, yogurt, cheese, eggs where missing and nobody was around to take care of this things. I needed to wait 20 minutes in order to get a coffee because the coffee maschine was not self-service and nobody was at the Breakfast lounge to take care of the customers. Rooms are very basics and not very clean.
Pleasant atmosphere. Good facilities. Room much too hot.
It's quiet and comfortable. The internet is really slow. Probably it needs to improve.
Staff extremely helpful and friendly Very clean and comfortable No English on TV
The breakfast was excellent.
breakfast is good a bit expensive
Very Nice people and very welcoming No