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Alexis at the front desk was absolutely wonderful!!!!!! I had the best trip I've had in years. It was breathtaking and the staff was very friendly. I would recommend the silverado to anyone that wants to have a truly great time in napa! Nothing
Quiet and tranquil setting on in a small golf course community Dated décor. The TV was from the 1980's.
We had visited Silverado about 35 years ago. I don't think they changed the carpet or the decor in all those years. Everything looked old and shoddy. It definitely is not the luxury resort which we remembered, and as such is way overpriced. Their computer system must be very old as it took almost 30 minutes for us top check out while they were awaiting our breakfast bill. Although the staff was friendly, they did not seem well trained. Overall, it was a disappointment.
I liked the layout and it was clean with a comfortable bed. The parking at the timeshares, very small spaces especially when you are next to the bushes.
Great bees and nice rooms. The location was far away. The pool was closed but was advertised as open. I think it should be heated to provide more activities.
The property and grounds are beautiful Our room was tiny and uncomfortable. No place to sit except the bed or a stiff slipper chair. Somewhat dated decor. The door to the bathroom didn't open completely because it hit the toilet. Once in the bathroom almost impossible to turn around. Overall we were very disappointed. This was not worth $300+ per night.
Check in went smoothly, the staff were friendly. They were able to accommodate an early check in and a late check out which was exactly what we needed for our stay for a friend's wedding. Loved the clean white smooth bed sheets. And the shower is amazing! The walls are thin. We woke up few times early in the morning. We could hear the couple talking, opening closing drawers, and opening plastic wraps. The refrigerator and a/c are a bit noisy... the little light from the a/c is also pretty bright too.
Location and staff The facility needs significant upgrade. Felt like it's a condo in 1990.
Loved the property/ the grounds. Very beautiful. Staff was terrible. Service was terrible. Room was very small.
The grounds/golf course is really nice. For the premium price, the facilities look a little tired. It needs a serious upgrade. The two bedroom suites are not even a part of the resort. You have to drive out of the property to get there.
Staff was great, room great, and activities were nice. Would recommend to all, but can't say enough about the staff... Nothing had a great trip
Convenience to the city and the wineries
peaceful, calming, great location, an enchanted forest no
Airconditioning was welcome as it was very hot. Complimentary bottle of wine was good. The room was spacious and comfortable and very clean. Wifi worked well. Noise of traffic nearby as it is just off the A29.
Location is amazing. It's a beautiful setting. Used to be much more charming. The A/C didn't work in the room. The hotel was at capacity so they couldn't move me to another room. Did bring me a fan, a very dirty fan. They left dirty linens outside the event center which was outside the area of 14-ish rooms where i was staying. Very unappealing.
Location was excellent. The rooms were above average and parking was ample when we were there Reception service was rude and inefficient. While entering into the check-in desk front desk staff did not properly greet guests. Front desk service was rude and was more fitting of a motel 6.
Our room looked right out onto the vineyard and had a beautiful view. Everything was really comfortable and welcoming, from the bottle of wine waiting for us and free waters in the fridge, to the cozy fireplace, and delicious chocolates they left each night. The bed was very comfortable and room was spacious. We really enjoyed the Friday and Saturday night wine tastings and met many of the other guests staying at the hotel. The breakfast was delicious each day and provided yet another opportunity to mingle with the other guests. Everyone staying here was happy and friendly! We also enjoyed walking around the beautiful grounds. I can imagine that the rooms not directly facing the vineyard, toward the front of the property, could be a little bit dark due to the mature tall trees around the property.
The grounds and location were good.
The room, the amenities, and the staff were spectacular. I felt like I was staying in an enchanted forest. The grounds were georgeous.
big comfortable rooms Found blood on a bed sheet and was located near the noisy road
Great customer service, beautiful courtyard and loved the complimentary breakfast. Ceiling was a little thin, could hear upstairs guests stomping around at 6am.
The facility was beautiful, much more than I expected. The cook to order breakfast was a bonus. Room appeared clean at first glance, but I dropped something between the couch and needed to move it. The floor had a layer of dirt and there was food, clothing and all sorts of other stuff. The pull out bed and extra blanket in the closet were both soiled.
The breakfast and manager's reception were a good value. Location is very convenient to the historical downtown, where the majority of the restaurants are located. It was a $6 uber ride most nights. The location is also very close to the highway, making it very easy to get to the wineries. They didn't vacuum the floors! On the second day, we found popcorn next to furniture that we hadn't used the first day, and we hasn't eaten any popcorn. If you want a king-size bed, you have to book direct. And be aware - they say they offer rooms with two queen-size beds, but they're actually full-size beds.
Great place to stay! Stayed in a suite and the room was clean and large. Enjoyed the breakfast as well. Facilities were great, loved the pools and swans! Happy hour left something to be desired, but I can't complain about free alcohol and snacks. Parking was limited also but was never an issue
Much nicer than any other Embassy Suites that we have stayed at. Sevice was great. We had booked two double beds and when they didn't have that available, they resolved it by giving us two rooms.
Location and included breakfast and happy hour. No individual AC units per room. Meaning the AC is the same temperature throughout the whole facility. Our room was a sauna and we had the worst sleep ever. We complained and were given a fan, but all that did was blow the hot air around.
This place needs to update its heat/cooling systems. The whole hotel has to be on either heat or cool in order to get your room where you want it temperature wise. I will not stay here again! The first room that we were given was like a dungeon, all slate floors and it was cold and dark, our second room had mold growth in the shower. Please read above. The free breakfast was great and the hotel looks great, outside
Beautiful Hotel!!! Breakfast was not well organized, i would rather pay for it instead
Room and breakfast. We were on vacation with our young children and while the facilities were lovely we could not enjoy them as pretty much the entire hotel allowed smoking exciting for one small outdoor seating area that actually included a sign 'designated for non smokers'. It really put us off returning to this hotel.
The free breakfast buffet was great. The managers happy hour every night was also very nice. The bed was decent The insulation between the floors is pretty poor. We could hear the people upstairs walking around. There was also some long-term stains on the towels that were in our room.
It is not too hard to have a great wine country experience especially when one checks out a number of wine tasting sessions at some of the great vienyards of the world. However, when one adds to it a fabulous eco resort experience in clerly a five star venue, your trip is enhanced beyond expectations. The rooms and amenities were amazing and the staff was all about taking care of the needs of their guests.
The service. From the valet to the bar to the restaurants the concierge booked us a reservation for, they made it a point to wish us a happy anniversary. Nice touch. The Lucy restaurant on site was a little slow with their service. Especially in the morning. Didn't really keep up with the rest of the hotel.
We spent a long weekend in Napa and had never stayed at the Bardessono before but due to the Good Buy and the online rating we gave it a try. It was one of the best decisions of the weekend. Being in Yountville is the only way to experience the wine country with the numerous wineries within 20 minutes (don't miss the Rombauerof Silver Oak tasting rooms) and some of the best dining in Northern California within 10 minutes. The rooms in the hotel are outstanding and the layout makes it so that you feel like you could be the only one there. The atmosphere is wonderfully serene and the common areas are well laid out. The bar wait staff were outstanding in their knowledge and their friendliness. Thanks to the management of the hotel for the traiing and oversight they obviously (but discreetly) provide. Just one negative - change the uniforms of the staff to lose the blousy pants.
Hidden charges. No coffee in room. Keys didn't work. Phone kept on ringing, front desk was calling.
Spa services and bowling
I've stayed here for both business and leisure now and love the cleanliness and staff! Free valet is great with plenty of parking on-site. • 20 minute drive to Downtown Yountville • Food at the pool and Siena are expensive
The staff were very accommodating, a big thanks to Rosemarie. The room was spotless and amazing. Outside was quiet and peaceful. I wish I could've used more of their amenities. A little far from wine tasting. Nothing else.
The room was lovely. The bowling alley and pool area is very fun. The newer area was clean and nice looking. Check in was quick and easy. Bell service was fast but not well informed. The pool area was dirty with trash apparent, the glass tables had not been cleaned from the day before and the cushions need to be replaced as they are stained and worn from use and sun exposure. We were charged two restaurant charges that were not ours. We had to make three or four calls to have it corrected. It finally was, but with no apology for the mistake, trouble, time, etc.... The older area of the hotel needs painting, the tile needs cleaning or painting, the carpet needs to be replaced and just generally needs a facelift to match the newer wing. The hot tub was not hot.
Great location Trash strewn hallways Elevators not working Soft lumpy bed Ants in shower Staff could care less
Spa services were great Hotel was very full and room was "upgraded" to a suite. Was not told before getting into room, suite was over Crush night club. Woken up at 12, 1, and 3 a.m. by drunk people yelling and leaving club. Despite calling front desk, noise continued. View from patio was of the building across the way and patio had a nest with dead bird inside. Not what I booked or expected. Had two previous stays here which were great. This was terrible and I never want to return there.
The room was beautiful with nice decor. it was pretty specious with a king size bed and a pull out queen size sofa bed. The welcoming bottle of wine was great. The whole property was beautiful esp. with the winery facing hotel. Our only regret was no one came to clean up our room even when the "no disturb" sign was not hanging outside the door. One cannot turn on the shower while standing outside the bathtub. As a result, one has to go inside the tub, turn on the water and stay inside the tub to wait for the water to turn warm.
Nice location Very comfortable rooms Pool on the small side for that size resort Food at wedding reception was disappointing Meat was dry and fish was mushy
The room was very nice, clean, and comfortable. The location of our room was less than satisfactory. Much of the night their were noisey activities happening. We could hear the auction, music, dj, etc as if they were in our room with us.
The resort was beautiful. Lots to do on site. Nice cafe for breakfast/coffee. The resort did not honor the reservation for a two queen bed room as reserved.
The property could have been better kept. There were a few fix-it items in the rooms. The lounge chairs outside looked a little worn and dirty. It seemed like there had been a few parties that weekend but the clean up is key for all guests to enjoy. Those small touches could make all the difference.
The lobby is beautiful. The bathroom is in need of a remodel. The shower is incredibly small.
Nicely appointed room, superior details. Excellent, responsive staff. Nice resort facilities, good location, shuttle to downtown Sonoma.
Attentive staff and very accommodating. They couldn't pull our reservation into their system so we ended up with a handicap room that was all they had left.
The cottages allowed for great privacy. We loved that folks had their dogs. Next time we'll bring ours! Staff was super friendly. Great location .5 m from Sonoma Square.
The friendliness and cleanliness No complimentary breakfast
The facility was glorious and beautiful. They even gave us a free upgrade! The cards kept getting de-activated.
ameneties toiletries were there. We had to call for toiletries such as shampoo, soap.
We stayed in the one-bedroom suite (74 sqm). Very large and comfortable room. Very well furnished and equipped (washing machine, dish washer, two wash-basin). Lovely jacuzzi at the bedside. Comfortable dining table at the balcony - had a nice breakfast there everyday. Great location for Napa trek Walls are too thin. Noises from upstairs and next door are not insulated at all.
The staff were very friendly. The housekeeping staff were exceptional.
big room, free shuttle service to downtown, laundry, free wine tastings coupons, hot free jacuzzi, free bottle of wine somewhere old furniture, very noisy laundry (in the room), always lines on reception, almost everything extra is very expensive
Beautiful surroundings and Hotel very classy. Breakfast buffet low budget, ordered breakfast off menu next day and waited 35 minutes for oatmeal that never came, walked out.
Great hotel! Big end nice room.
The resort was very nice! Rooms were clean and comfortable. Having our own balcony was an added plus. It was in a nice quiet location. We upgraded our room primarily because I knew my husband would enjoy having a fireplace, but there wasn't much of a fire - there were tiny blue flames that could barely be seen around the logs.
The rooms were fabulous! menu in the bar was sub par for a hotel of this caliber
Amazing spa. Great hotel, huge room and private balcony to enjoy coffee in morning or wine at night. Explore the property you will find many gems. Great location w/free shuttle to downtown napa. Not a single complaint.
I am sure it will be nice when it is done. Help with our bags to our room never arrived, our shower was clogged for days, it was somewhat hard to find.
Rooms Lobby Environment Fitness facilities TV only in sitting area of room with separate bedroom
I enjoy the pool to keep kids busy The check-out time is too early at 11am. If there's an extra hour, it would be great!
Close to family. When I arrived the night manager was RUDE!!! When we entered our room, there was a used bar of soap in the bathroom - very unsanitary!!! There was a pill on the tray where the wine glasses and bottle of wine was - very dangerous!! What if a child had gotten hold of that?!?! A group of us wanted to go to the bar and have a drink but were told we had to pay a $12 cover charge because it was salsa night. We had no intention of salsa dancing, just wanted to chat over a drink. To top it off, they decided that putting up scaffolding right outside our room at 6:47 am on Monday morning was ok.
We love the feel at the Flamingo! People come there knowing theres good times and relaxation to be had! We all love the romantic history and ambiance. Has a great feel. Rooms are sexy and nice. People are friendly and helpful. Food at terrace grill is delicious. Spa services very luxurious! We are local residents and go frequently just to get away and have fun. Also love the events they put on. Having to leave!
very nice for family food not to expensive, clean nice pool and pool area were not enough outlets in room for recharging phone etc no computor for public use they did say they were getting one and that it was stolen first time I ever heard that at hotel?
It's a nice hotel with all the amenities for either a business or family stay including a nice pool, spa (I've never used) and restaurant. Staff always friendly and it is only 20 min from the Santa Rosa airport
Upgrade to a suite. Excellent room. Quiet. No TV in bedroom.
Nice pools and spa.
Clean, comfortable bed, easy parking right out the door. It was a Sunday night, which probably helped it be very quiet and the price was excellent..
The beautiful flowers and landscaping were magnificent and accented the amazing pools. The price was a little high, but we didn't check others.
This hotel was located in the spot! We never had to get in the car and drive. It was around the corner from the main street in Calistoga. And we loved the fact that the spa facilities were right there! That the pool closed at 10pm:-(
I have been to Calistoga many times and this location was within 1 block of the top bars, restaurants and events. Great location. The multiple pools were very nice. Great place.
Location is great Over priced for what you get. Hotels charging that much have a food service. It was not the set up i thought it would be. Didn't feel safe that the locks weren't automatic hotel locks. Would have gone to a different hotel. Wont be back and not recommended
The pool and spas THE BED!! It was so hard we could not sleep. We had to remake the bed both nights by taking the top comforter off and using it as a mattress pad - and on the second night we added an extra blanket under the bottom sheet to try to make it tolerable.
The air conditioner worked great on some really hot days. The location, 1 block from the center of town, was excellent. The price to value was a little heavy on the price side.
The location was perfect & once they moved us to a new room, the room was beautiful When we got to the room and turn the lights on, cockroaches ran into hiding. We informed the front desk of the issue and they said they were aware of the cockroaches. They gave us a new room the second night