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Very good about late checkout. Which happens often when travelling internationally.
The excellent location ,well maintained and economical hotel has everything I need for my quick trips to Burbank. Unfortunately, my neighbors' TV woke me up at 5 AM and kept me up till I decided to get up and start my day.
It was what was expected a normal hotel inexpensive hotel that was friendly and helpful
very pleasant very clean great locationtranspo to and from airport exceptional We booked two rooms several months before our stay. We indicated the need to have two bathrooms and that we were traveling with twin boys age 8. The rooms were not next to each other. They were close but not one or even two rooms apart. That was an unpleasant surprise when we arrived!
A generally positive experience, with comfortable accommodation and good location for access to Universal Studios. Breakfast facilities were minimal, no hot water for tea, no cereals available. It would also have been helpful if a cold water bubbler were available.
Location was ok, pool was nice, staff was great. Room didn't get cleaned until after 5:30pm. Price was pretty high for what you get. Although Hollywood apparently means automatically charge $100 more than what place is worth.
Very big rooms, that includes a kitchen and a big bathroom The rooms smelled a litle bit bad
The willingness of the staff to move us to another room due to a minor plumbing issue.
The location was handy, just outside of the hustle and bustle of hollywood but close enough to access. The rooms were lovely, clean and very spacious. The was also a pool and sun deck to chill out. The staff were very friendly and helpful. No internet access, and it was difficult to get a car parking space at the motel car park.
Friendly staff, nice swiming pool, good room Poor breakfast (beverages - coffe and orange juice only, no tea or milk...)But the orange juice was excelent!
Got a great price on kayak for the two nights I stayed. Very clean room. Close to where I needed to go in Burbank. Short ride to several food options. No complimentary breakfast. Regular prices are too high. Dated.
Convenient location Staff was not overly firendly and the rooms were substandard
It was located within walking distance to Universal Studios and a few restaurants. The owners were very charming and hospitable. The room and bed was comfortable and quiet. Breakfast had a few things to choose from including eggs made to order. We would definitely stay here again!
Hotel is right on the boardwalk with very nice restaurant (voucher for 1/2 price breakfast0 on 1st floor for people watching and of course the beach and ocean. We were upgraded to an ocean view room (no. 12) which was very nice with small living room, kitchenette, and wonderful queen bed. Parking was only about 150 feet to south (overnight $25). Kyle (manager) and Jose (who checked us in) were gracious and made sure we had what we needed. We even got a temporary parking by hotel after we checked out. Rented bicycles only 3 doors away; basically well situated to beach activities, dining, and not too far from Santa Monica pier. We liked everything, but would caution that there is no elevator. While there is a halfway house across the alley, we had no issues nor did we see anything untoward. The real spectacle is on boardwalk.
the view the restaurant was bad . poor service, hostess is so lazy
Nothing. Maybe the bed was a little comfortable?
It was good quality for the price. Being one of the lowest priced hotels in a good area I should not have expected too much.
Price. Staff They didn't tell us the pool wasn't open. We would NOT HAVE STAYED THERE if we knew the pool wasn't open
The bed was comfortable and it was relatively close to our planned activities. Our check in time was 3pm. When we arrived at 4:30pm we were sent to a room that was not cleaned or ready. We informed the person at the desk who found us another room which wasn't any better. The bathroom smelled so strongly of urine & mold we purchased clorox bathroom spray and sprayed the entire bathroom. There was also no extra rolls of toilet paper. There was no smoke detector in the room. One of the beds had something brown and crusty on the sheets, fortunately the other seemed clean. The curtains were not quite large enough so there were 1"-2" gaps at the sides where people could see in the room at all times.