Location and cost-performance Showers could be better
Location and facilities are good value for money.If you are planning to visit the RLD then this is the Hotel to stay. Easy check in and out, excellent value for money. Access from the airport via bus and rail is easy, the hotel is located close to the rail station.
It was convenient for the shops and restaurants
The staff humoured my desire to try out my german, but could correct me with english when it all went wrong. the code system for access to the hotel was a really good idea. very hot, but the weather was unusually warm.
The rooms were comfy, comfy beds and pillows, good bathroom and awesome that check out time was at 11 not 10am Not being informed that we had to bring our own blankets was not cool, but worked out ok.
The location of the hotel was excellent, and the shower worked well. The room was poor probably €20 per night would have been about right.
Spot on, excellent location and excellent value for money.
The money, it was really cheap and (if you don't mind being in the heart of the red light district) it's a good location. The rooms are very basic and smelt like stale cigarettes.
They had blocked funds in my credit card for two weeks as guarantie of stay, and asked to pay final bill when leaving. In result I have to spend double price
Everything was good but the breakfast was excellent
every thing a very spesiel hotel
The restaurant was fantastic. Excellent food & service. breakfast was a bit expensive and free WIFI only available in lobby/bar.
everything was great
Exterior design of building and interior design of rooms and communal parts. Breakfast buffet varied and plentiful.
Building, architecture, interiors, brunch, helpful and positive staff. Cocktails at the bar deserve to be better. Lighting there was poor.
Beautiful Hotel combining "old" stones to modern/design furniture. Very clean, quite and staff very friendly. Great lounge bar and Restaurant is excellent. Location is ok as well, walking distance to centre +/- 20 min, but S-Bahn station just around the corner.
Water-tower location and design/decor. Location is hard to find (if driving, get detailed instructions) and a bit of a walk from the center.
Excellent. It was four star and the price was 3 star but I believe that this was the hotel had just opened. I suspect that the price will increase.
Staff were extremely friendly and welcoming.
Very nice and service minded personnel.
It was convinient and close to my final destination. The location was what made me book this hotel.
Large, clean and comfortable rooms, warm ambiance and hospitality.
Clean hotel, close to restaurants and near Hamburg Airport.
Quiet, large room with windows and excellent heating
I came to hamburg to see World Championship in Basketball which took place in Hamburg Sport Halle no, nothing
the town - I love Hamburg!!! It could be cleaner but was okay
Very friendly staff No free WIFI
Location, close to metro and city center The bed was good Ok for a short city trip to Hamburg Friendly staff Very loud at the street side No airconditioninig, gets hot in the room There was construction work on several floors, starting from early morning, even on Sunday, creating a lot of noise
It was good hotel for this money in the Hamburg Ingen ventilation in the room.
Clean, convenient, but not cheap.
The staff was helpful. The free wifi on the lobby was for only 30 minutes but they provide you additional bouchers if needed.
I booked a double room which was big enough, considering the affordable fee. The breakfast was not included, but anyway the fee was very reasonable.
Reasonably sized room. Beds were not in very good condition. Pillows were too soft and there were no additional pillows available. There was a renovation going on in some floors, and thus there was some mild drilling noises etc. in the morning.
Good breakfast, comfortable bed, plenty of parking, just opposite public metro and walking distance to Hamburg Messe. They have a lie-in service on Sunday which means later check-out. Although my reservation said no smoking, my first night was in a room that clearly had been a smokers' paradise. They changed it the next day.
Very good breakfast! No
Very good service, nice and helpful personell in reception helping us with the arrangement of day/evening activities such as visiting Blankenesee and the geart show Der Köning der Löwen :)Great breakfast. Honestly nothing more to expect.
Location, Internet does not work,stay 4 nights and managed to be connected 1 hour. Same was reported several times to the hotel's front desk.
The location; facilities and hotel staff No
Location was fantastic.Breakfast quality and selection was exceptional.
the location of the hotel nearby the city center/shopping area - the breakfast buffet
Nice location - near the train station Piano bar with talented pianist Good buffet breakfast Inclusive public transportation ticket, first three days! Very, very, dated decor Separate areas of hotel, awkward Not good view from rooms in the back A bit of rudeness from staff a check-in
The hotel is really good. Breakfast - excellent! Room - comfortable. Separate toilete and bath in the room is rather strange detail.
I was very pleased that when we arrived the temporary bed and crib for the baby were already in place. A nice touch.
The breakfast, the room, the location, the free city transportation No
Excellent sound insulation. The staff are courteous, the location is very good, the breakfast is ample and the beds are firm and therefore very comfortable. The TV selection is very limited and the quality of the reception is poor - or maybe it is just time to replace the sets. It would also be good if there were Internet access form iPads in the rooms as well.
The location ,service and the front desk staff especially Alina (forgot her name) to good with very customer. based on the experience, the hotel stay was execellent and will definetly come back in near future
Clean, cozy, comfortable. Very expensive breakfast
very nice clean room, good breakfast buffet at great value a very small remark : it might be nice to be able to get some food after 10 pm
outdoor dining area; size of the room and bathroom
It was clean and was tidy with easy access to both the airport and down town There are no "smoking rooms"
the convience and the value for money
the service in the restaurant. i had to wait 45 minutes for the waitress to take my plates. in this time i did not have a drink and she served drinks to everyone else in there except for me
Easy to find and close to the airport The hotel sign at the road make it dangerous and difficult to see cars coming from the left. We almost hit a car.
For 89€ the room was maybe the best value for money I have experienced in years (maybe I was upgraded without knowing so)! Quite large room with sofa, a massive and comfortable bed and for a hotel room it had a large television set. Furthermore the room had a brand new bathroom with bathtub - the sink was leaking a little bit though.
Location was very good. 15 minutes to the airport and very close to the motorway. They also provide free transport to and from the airport.
I like the price/value of this hotel and the convenient location next to the Central Station and the shopping area not applicable
Hotel is excellent value for money. Rooms are modern and clean. Staff are very efficient and the hotel's location beside the Railway Station and only 10 minutes walk from the Rathaus is also a plus point.
The room was clean and comfortable and close to the station
location, location, location.....also rooms were very clean and comfortable. all in all definitely a pleasant experience
The rooms was very nice, the shower was good and the beds were very comfortable. Everything was working fine. It would be nice if the bathrooms had a bath as well as a shower. I thought it was quite expensive seeing as it did not include breakfast in the price.
location is just great
perfect position, you can walk everywhere or have the underground infront of the door
The location of the hotel was excellent as I arrived by train and departed by train. The reception staff were helpful and were able to answer all of my queries. The room was fine and the bathroom was clean. The location to the shopping centre was also good.
Good location, great breakfast
Good selection of breakfast, good location The room is very small. Too small for the 4 star hotel
In Grand City Hotel Berlin I liked hotel staff, they are all very kind and helpfull and I liked location because it's 1/2 U-bahn station from the center of the city. Also, I would like to tell that buffet breakfast was excellent.
Clean all over Servicemined staff No there is nothing to complain about
I want to do special thanks to staff who are so friendly and helpful. Location of hotel is very good, just near Tor Station and underground. City center is just a few minutes far from hotel. Bathroom is very little and room too. The room smells a little and...I don't like moquette at all!
The location is excellent, just meters from a U-bahn station, and within walking distance to downtown and the main train station. The bedroom and bathroom were newly renovated with a modern designer decor. Free Wifi was only available in the lobby area, but not in the rooms.
small shower space
Good location ,helpful staff , very clean , secure ,excellent breakfast !
The reception was extremely friendly and was quiet and cosy
very poor value for money
The quiet locality, very good brekfest - frendly atmosphere paied car parking
My dates of arrival were incorrect, the staff was very helpful and pleasant and made the necessary changes.
It was centrally located. It was.very clean and modern. They were great about an early check-in itime! The staff was very helpful and fluent in English! I would definitely stay here again!
the location, the excelent rooms suggestion for improvement: one more door between the isle and the bed. It is pretty noisy when people are passing outside you door.
The helpfulness and friendly nature of the staff. Clean and well organized room facilities with babybed Apart from breakfast on Sunday morning being very busy. But that is just a sign of the hotels success!
My son and I only stayed for one night. The lounge area was relaxing and the staff spoke good English. We did find the hotel rather expensive based on the fact that we were only there one night. The food was also expensive, and we therefore chose not to eat there.
location is great and the rooms are spacious and comfortable, easy access to public transport rather poor value for money - and there were rotten apples at the reception desk
Clean efficient service accompanied by wonderful design and proximity to the best that Hamburg has to offer. The keyboard at the Business Centre was Swiss (I think) - optional "western" keyboard for English/Australian travellers would be practical.
enjoyed my stay but staff not vrey helpful you had to wait a while to be served at the bar and the evening choice of food was not great
Have stayed at this hotel for years and always there has been kind of easygoing atmosphere and everything works -
Spaciousness, decore, location, staff, facilities all excellent
The staff were very helpful at all times and we would be likely to use it again if visiting Hamburg.
The location, breakfast No Coffee or tea making facilities in normal rooms. Gym is very basic.
everything excellent! no
Great location in a nice part of Hamburg. The staff was very professional and helpful in assisting with recommendations and making guests feel welcomed. Particularly Katherine at the front desk, who was very polite and taking time to discuss options.
The cleanliness of the room and decor was nice especially the bed was amazingly comfortable.
fantastic location, quality of service Single rooms have really small beds I mean smaller then necesary in 5star hotel
Excellent hotel, we loved it! The personnel are very friendly and helpful. The location is perfect for access to the city centre and harbour area. The room and bathroom are modern, tastefully decorated, clean and spacious. Small details like bathrobe and slippers for our young daughter made a difference. Fabulous wellness/pool area. Of course if you stay in a 5 star hotel then don't be surprised by the higher price for drinks, breakfast etc. The advantage of location is the restaurants/coffee shops close by where alternatives for eating out is made easy.
Friendly,in town centre, nice facilities,very kind assistance on tickets for Musical I find that the bed- room 8105 -near window was a bit poor in condition
Good location. Stylish and extremely comfortable room. A lot of space in the bathroom. No Jacuzzi in the spa area. Though I mentioned it was my birthday weekend, there was no gesture from the hotel at all. Unlike other similar hotels.
Fast invoice printing at the checkout.
cleanliness, comfort, quiet, staff shampoo & shower gel replenishment
nice staff and service clogged sink
Clean and nice Hotel. Staff helpful and kind. Good connection to the city center by bus.
Our stay was good. Very nice, comfortable rooms of good size. Nice beds and bathroom. Good services. A bit far from the city centre (10 km)
clean and very friendly workers
All staff were very friendly and helpful.
Room was already prepared although we arrived 9 am at the hotel. Coffee machine/ tee facility in the room missing
Absolutely great hotel! Perfect for business and leisure. The room was spacious and very clean. The hotel is functioning only since 6 months - we loved it! The hotel's interior design was very nice, the room's - as well. Great facilities for small children - finally a proper baby bed and not the usual camping beds! 1. The breakfast was nice but not matching the rest of the hotel's features. 2. It's 13 km away from the city centre - you definitely need a car.
some facilities in the room are broken - like the window lock
Friendly, English-speaking staff. Close proximity to the train station. Breakfast is nothing to write home about (but for the price it's quite fair). the building is secure but the location is, well, let's just say that you can get a lot of "action" right outside of the hotel's doors.
Visiting Hamburg See above, poor breakfast very noisy at night
great location, breakfast was decent Hotel reception upon arrival was unfriednly and in poor english
Great location and friendly staff. Our room faced the street and we got a taste of some drunken singing on a few nights..
Kind stuff, home atmosphere
It is in a very good location the shower and the toilet was shared, moreover the radiator was not working.
We needed to stay close to the train station for one night. Kieler Hof is a short walk from the station. Reception staff are helpful. I would recommend the hotel for its location, but travelers looking for experience go somewhere else. Shower could be in better shape. Toilet room does not have a sink, which may be common in old buildings. Some mattresses may need refreshing - I could feel the springs in mine.
Ideally located next to hauptbahnhof from where you can reach entire city. Staff was very friendly and showed us some cool places to go. If you don't need or can't effort luxury this is a good hotel: simple and basic for a reasonable price at a very good location. Rooms where a bit uncomfortable (old beds, shower in middle of the room, WC in the hallway), but good price/quality
quiet,clean,comfortable,value for it's price no
Very clean. Great value.
Possibility to arrive late. Clean room. Additional fee for paying by credit card.
location, room interier,
I thought it was excellent. Lift quite noisy and in constant use, day and night.
very clean and comfortable city hotel with good facilities for a cheap price
The receptionist That it was also a Hostel - we did not know about that..the food.
Friendly staff. Clean sheets and clean bathroom. Pretty good location. Great value for money -(low season and had a good rate on this website.) Friendly staff - although a bit slow to check in. Hotel Foyer is only accessible up a flight of steps. A nuisance if you have a lot of bags.
Special thanks to girls at the reception. Room was tiny, but with all things I really needed (hair dryer, table, chear, shower, wc, mirror...) and without the bulk I did not need; good breakfast; good location - not far from U-bahn and the center, free parking on the street Internet for charge (free internet needed or price of the room should be lower); matress; lack of cake or pancakes at breakfast
nice and big rooms, with everything in there. Not difficult to reach with public transportation. nice staff. The area in which it is located is actually kind of depressing, but that's not a big deal. Wireless signal doesn't reach some floors, so if you want to use internet you should go downstairs and pay.
The staff is very kind and gives some good service if you ask. It is very near to the airport. So if you arrive too late or want to catch an early filght, i strongely recommend this hotel The WIfi wireless internet could not be handled easily. The heater is not so good. A little bit cold.
Small family style hotel close to the airport. Excellent breakfast buffet. Wireless internet a bit wonky in rooms but fine in lounge. An outside setting area or bench would be great...
although it is right beside the airport if you keep the windows closed you would never guess they do have a shuttle to the airport but when i booked it and have this mountain of luggage at the door you have to hump all that one at a time by yourself over to the lobby of the adjacent hotel, while the staff stand there and watch you... and the driver said oh my heavens they should have just called we would have stopped right in front of your door... so insist they call and ask !!!
Pleasant, helpful staff. I thought the price of the room should have been lower.
Within walking distance of airport
It is nearby to both the airport and the train with the possibility easily to go to the center of Hamburg An extra amount for breakfast
The room was greate and the staff was very polite The breakfeast could be better
The schuttle to and from the airport was on time and there were enough seats for the passangers.
Location, friendliness, airport shuttle price of (optional) breakfast
It wase in the nabohod of the Airport A bigger selection at the breakfast
area was nice. quiet retreat in a busy district. breakfast starts not before 8am - quite late if you are on a business trip
the electric blinds making room so dark when sleeping. nothing to comment on
Nice place. Breakfest opens only at 8.00. Not suitable for business.
sereen area,great rooftop view for breakfast with nice food
Friendly staff; good location for St Pauli district of Hamburg; lots of restaurants in the vicinity.
A private Hotel/B&B with a personal touch. Great design rooms and appartments, all well planned and thought through. Great location for a city break, Hamburg's young and urban neighbourhoods around the corner. L-O-V-E-L-Y Rooms are on the small side, though not too much so. Breakfast is on the 5th floor, and although the terrace is great, it is way up w/out an elevator. Watch out with toddlers or much bagagge, try to get a room uin the 1st floor.
Location- short walking distance to Hamburg Messe, a lot of bars and restaurants in the vicinity, clean and well designed rooms.
Excellent and very clean, all new rooms. A delightfull stay. Recommend to all.
It was a 10 minute walk from the S-bahn station (which was 2 stops away from the central station). The staff was extremely helpful and friendly. There is no elevator, so you have to be fit enough or have light enough luggage to manage up 2-3 flights of stairs.
A mervellous hotel and very very comfy. We have reserved apartment Eppendorf, extremely nice and comfortable. All the necessary facilities are handy.