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Carpark just behind hotel; buffet breakfast; kettle in room. View onto a building site and noisy during daytime. No way of opening the window, therefore stuffy room.
room was clean, breakfast was very nice, staff was friendly
The room was very spacious and comfortable. Rooms were slightly dated.
Close to train station and lake, excellent breakfast, key also worked for front door, helpful staff, my window and curtain opened fine, quiet.
Friendliness of staff, free internet access, good food, welcome drink on the house. Noise from the street.
Air conditioning would improve the status of the hotel.
old interior and very noisy
The lake behind the hotel
Very friendly staff at reception and restaurant, free possible parking and good breakfast included. In case of elder people taking a shower, they have to step into the bath.
feel welcome / location of the Hotel / free parking no international plug / no free WIFI / hotel is clean but need renovation
Location. Staff not particularly friendly. Restaurant closed every weekend. Room service but no room service menu to order breakfast...staff very unhelpful concerning this. Pillows and duvet synthetic so very hot. Room hot even when heater turned off. Have to pay for wi-fi in the rooms.
Good situation Room was very small. Fitness room had very few equipment. Breakfast was expensive.
It is the best hotel in Biel, but that doesn't mean much as in general hotel standards in Biel are not that high... Small room and smaller bathroom
Room was nice and clean. Breakfast was good. Room was small. We had booked froom for 2 adults + 2 children but when we arrived they said they have no suitable rooms so had to hastily squeeze a sofa bed in our room which made it a bit tight for space and the kids had to share a bed. I was given a different meal from what I had ordered when we dined in the restaurant. It took a long time for the right meal to come.
Nice staff and room confort It was not information about how to contact the reception by phone
Very nice room; excellent breakfest
Good helpfull staff who tried hard to be .The location of the hotel was convenient for the centre of town but also quite close to the lake . Parking was a bit difficult to locate.The hotel was on a busy street and a bit noisy at night.
Loud music from the club below
Staff were friendly and extremely helpful. Beautiful rooms, comfortable beds. Great location next to the canal, which was very convenient. Free outside parking. An excellent value overall. WiFi, although free in public areas, costs CHF 25. per night extra in the rooms, which seems a bit steep.
Very clean and convenient. Less than 5 minutes walk from the train station, plenty of choice for shopping and food around. Quiet room and comfortable bed. High quality breakfast. The only think I missed was a fitness room.
Tidy, simple and comfortable. Friendly and helpful staff. Definitely deserves its four stars!
Efficient service, no fuss, good breakfast. I did not expect the hotel to debit my card as soon as the reservation was made with booking.com - I expected to pay while I was there. Not a problem though.
Very close to railway station, and close to the shopping area. Several bars and restaurants nearby.
They had no on site car parking. Parking 1 mile away at the train station was not acceptable
Customer service, cleanliness Bar underneath that played music late at night
Friendly people, clean, nicely arranged, good breakfast It was too hot in the room.
The hotel is located near a railway station and a place of my bussiness meeting The quality of room is average
the room, the value for money, the location was fantastic