Would you like to save as your currency permanently or for this visit only?
Friendly staff, nice decor, comfy beds Tile in bathroom cracked
Excellent location - proximity to Liberty University. Lowest price I could find for large chain hotel. Head manager & front desk personnel was the rudest most arrogant & unpleasant woman I have ever met! We spent four days and her disposition went from bad to worse. You should seriously investigate and replace her immediately. Our room had a broken inoperable safe for security of high dollar belongings. The refrigerator was stuck on high ( control knob broken off and missing) so that anything placed inside froze solid. The bathroom was moldy inside shower and sink hot/cold control knob was broken off and missing. Finally, when asking for additional towels for bathroom, we were told "no, we can only give you two towels for your room." I couldn't believe it!!
It was clean where it needed to be and bug-free. The breakfast. Did I say the breakfast? The breakfast. What breakfast? Way below today's standards for motel/hotel breakfast. All vending machine buns, no hot water, some dry cereal. This caused the Mediocre Facilities and Value for the Money rating given. Poor value also because though there was room for a rollaway, we were not offered one and instead were required to get 2 rooms for our party of 5.