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Its location was excellent for walking around town.
I liked the accessibility to the city and the regular train line. Staff was very helpful No
Friendly staff, one of which upgraded our room (at no extra charge) on account of our little one. Parking was a nightmare near the hotel so we took advantage of the hotel's secure parking (8 euros)
Staff very helpful and friendly especially given that it was an onvernight stay which helkped us make the most of it. None worth mentioning
It was very easy to get to from the train station.
Comfatable for a family whilst staying overnight during travel. Not English speaking at all but personally i think this is nice
Nothing Noisy, dirty, in disrepair (shower, bed, tv, heating)
Breakfast was fairly good according to french standards, the receptionist was very friendly and helpful. No airco in our bedroom.
Availability of private car parking area Breakfast was somewhat chaotic
Easy to find, nice quiet room (as requested)
The friendly reception,,lovely room with nice touches like chocs and pots of local mustard,excellent presentation when we asked for afternoon tea and also for breakfast. The hotel restaurant is indeed special. Hotel is easy to find and so convenient for the autoroute
Elegant "ambiance", kind and efficient service at the reception, good cooperation with the restaurant, quiet surrounding. All good qualities you expect from a French hotel. We missed the sign for the hotel on the Route National 6, but this might be our mistake.
Very comfortable room, with shower including body jets and hammam feature Rather difficult after an excellent dinner, to be asked to place your order for breakfast next morning. Breakfast at 26 euro, far too expensive
Location is excellent. Superb restaurant. No drawer space.
The staff was generous and cooperative. They offered the use of their computer when I needed to send an important email. They were helpful and friendly.
Very friendley staff There is no inside connection between the hotel and restaurant.
We just had a quick overnight stay but we had a lovely night. Excellent breakfast. Room were comfortable with lots of very nice little touches - sweets, mustard and overy toiletries in the bathroom.
Staff were very friendly and helpful. Too expensive. There qre cheqper otels in Tournus which you did not tell us qbout.
It was clean, service efficient, the hotel is convenient with a large off-road car park and the staff were friendly and helpful. The room was an odd shape with no views.
The constant warmth of the place and the nice location
nice hotel room, very clean, well decorated, very modern.Hotel cituated in the center of the city, well located, Parking available, but not suitable (procedure, available spaces, to narrow...) Breakfast room too small, no privacy since other people were placed at your table. Poor parking facility.
hemquality of the breakfast and the friendly service at reception The cost of having to park a car on top of the accomodation costs
very secure car park and excellent breakfast reception etc good the floors due to the age of the hotel were up and down and not ideal for my wife with a walking disability there was no baggage trolley for moving luggage to the room
We reserved a non smoking room but were given a smoking one. We were moved to a non smoking room, but were downgraded so the room was not as nice. You could barely shut the bathroom door as it banged into the toilet. The air conditioning did not work so we could not sleep due to the heat. This is a shame as the hotel itself is really nice
Secure parking, although a bit expensive Bathroom was spacious but not exactly clean
quiet rooms although in the heart of the city next to busy taffic roads, clean rooms, air conditioning in all rooms No variation at all in breakfast during 7 days stay / issues about car parking (moving of cars to allow other visitors to leave earlier, ...)
in the middle of the city no
The lovely, deep bath!
Its location in the city and the parking The bed was too soft and the bathroom was not clean (champignons)
Secure parking. Good restaurant, well frequented.
Incredible castle located in the heart of Burgundy. Historical monument where modernism perfectly harmonize with the ancient. Apartment was like the work of art, very large and comfortable. Stuff - open and helpful. Golf club reachable in just 5 minutes. The price is more than adequate, because for us, it was more than just a hotel, the spirit lives there. Thank you for making our holidays more special as well as this beautiful region . PS. The castle vine is perfect :)
It was very peaceful and quiet. Exactly what we wanted after 4 days in Paris. It is the perfect place to relax and enjoy the wine on offer. The apartments are very modern and the beds are the most comfortable I have ever slept in. We spent 4 days there but could have stayed considerably longer.
The relax atmosphere, nice environment in the wine yards and the festivity of two musicians on Friday evening No
A very peaceful stay and very comfortable beds. Studio well designed. Breakfast delivered to our door was a treat! Shame there is no restaurant.
I missed a restaurant
The room, large and comfortable, with a nice bathroom, good beds and very quiet during the night. The dinner at the bistrot was not fully satisfactory. The breakfast was too expensive.
The staff were very courteous and helpful if a little serious. The room was excellent for our needs; 2 adults, 2 children, 1 infant. Very well equipped comfortable and clean.The location was also very good, just off the motorway but on the edge of a quaint little town (Tournus) The dish we ordered was one of the worst the worst things I have ever tasted (andouillettes). Both me and my wife are both fairly accommodating and adventurous when it comes to dining but we both took one mouthful and sent both meals back (the first time we have ever done this)To be fair the hotel didn't charge us and replaced the meal with a second dish which was fine.
Mme Marion was a pleasure in arranging local wine tastinfs and providing input into activities.The restaurant is a must!
We enjoyed our stay in double room.Very modern and confortable rooms: right size, advanced bathroom, safe deposit in the room, air condition, magnetis card keys. The one of few hotels in Burgundy which offers free WiFi. Polite receptionists (instructed us to visit right place in Beaujolais village Julienas). Buffet breakfast for 16 Eur seems too expensive. Choice of food and volume is less than in other hotels for the same or less price. All the rest in hotel is just excellent.
Easy to find from the autoroute I would not recommend it as a 4 star hotel. If you really want a bourgogne hotel, I would look fo r something else.
good room, quit, well maintained , spacious and clean The bistro food was ok, but nevertheless expensive for the offering.
Lovely hotel suited in gorgeous old french town in the champagne area, warm and welcoming, lovely open courtyard restaurant with cover in evening, really sweet, good food, very enjoyable stay Toilet light is on timer, which goes out too soon
Very well positioned to explore beautiful Tournus with its Abbey, good shops and many restaurants Overpriced for what they offer. Breakfast is extra, parking is extra unless you leave your car on the street. Our room was in an annexe which did feel rather second best and reaching it was a trek - up in one lift, down a corridor and down in another lift. The food in the bistro was very average
Comfortable room, and quiet. Very pretty town. Impersonal staff - and a 20 Euro charge for the dog
I felt welcomed at check in, the room was well appointed and new. One of the best rooms that I found in my 3 week trip to France. The food in the hotel restaurant was expensive; although it was delicious and well prepared.
Very convenient for the trip to Italy. Just of the motorway but no road noise at all. The last time I stayed at this hotel was some 12 - 15 years ago. It still looks and feels the same as it did then with little or no updates. On my return to the uk we stayed at Reims Novotel. A much nicer and more modern hotel and room. Again I had stayed there before , however this hotel has moved with the times and has adjusted to the modern needs.
Very professional staff. Excellent restaurant
this was an average hotel but the location was good for us as it was right off the highway. the service at the restaurant was very slow and the food was not very good. The beds were not very comfortable.
Ease of access from Motorway. Poor quality of food, i.e. overcooked and cold. General service in restaurant I would consider poor.
Well-equipped, helpful staff, easy to find, convenient. Room in good order. Nice breakfast. Why do you require a minimum number of words?
A convenient hotel, (stopover on journey to Provence). We like Novotel for it's consistent quality & comfort etc. The cuisine! Nothing changes really! Poor choice, expensive & could be better.
coffee making facitilties; gated parking very poor and overpriced breakfast
it was noisy in the night, the food was a bit dry and cold
Room, service and breakfast excellent, as always. I have been wondering for years now why the food in all the Novotel restaurants (called Coté Jardin) is so bad and overpriced. Could the Novotel management please decide to turn all the Cotés Jardin into nice brasseries with good food at an affordable price? The faithful Novotel customers would thank you from the bottom of their hearts!
Food reasonable but not spectacular; room cheap; one member of staff very helpful Room very basic; one member of staff not very helpful
Hotel clean excellent selection of breakfast - tea and coffee facilities in rooms No bad points really
The hotel was easy to find and included free parking. The staff were very friendly and tried there best to speak English. The location was quiet. You have to hold the shower because there was no where to clip it on the wall. The pillows were a bit small.
enough parking places in front of the hotel; very friendly staff that speaks very good English; recommended only for passing. room and bathroom very small; much too small double bed; not a single German television channel; no toilet broom; the maintenance of the breakfast buffet were very sloppy, the price is too expensive.
It had beds to fall asleep on and a shower sort of, so we were just about able to get clean and have a sleep. The hotel was absolutely filthy, the room was inhabited by half the local spider population, which obviously didn't bother housekeeping in the slightest, the maid decided to come into the room one morning, she didn't even bother to knock first! Just opened the door and started coming in till she realised we was in there still. The shower only had a holder at bath level, really handy that, least it hooked in the towel holder.
Free wifi Bathroom dirty Restaurant closed
It was good to reach it after a long journey and it is pleasantly situated with open country view to the rear. The dining facilities are basic but acceptable. Not really. Maybe a wee bit impersonal appart from the reception.
We arrived at the hotel at 4.30p.m. on Sunday afternoon and it was closed. A note on the door said to enter our booking confirmation number. This was not acknowledged. We then had to ring an emergency number and 10 minutes later someone arrived but the hotel booking no. was not compatible with the booking com no. We paid for the room and breakfast via a machine and a key dropped down with a room number on it. Although the bed was clean the room was tired and toit was 38degrees we had to open the window and the room was filled with small flies because there were horses in the field to the rear. We discovered that the restaurant was closed and there was nowhere in the vicinity to get a meal because it was an industrial area. The above says it all. We went for breakfast the following morning and left without even seeing a receptionist. Needless to say we will not be returning.
We thought the location was splendid and the room with a view was first class. Breakfast was fine. The bar staff were non existant. Being old fashioned we thought the dinner was very disappointing.
Nice environment - excellent food - great views - it lived up to our expectations Room was crampt for 3 people
Beautifully situated in rolling hills of vineyards, the outlook is superb. Nice pool in garden. Decor was tired, wallpaper threatening to peel off, paintwork in need of renewal. The restaurant was ambitous but failed to deliver against a pricey menu with flavour combinations which just did not work. With a price for continental breakfast of €18, the hotel was trying (unsuccessfully) to deliver a package of luxury but instead must be classed as pretentious!
Excellent location. Great view. There is also a superb restaurant with very friendly service. Need to reserve before arrival. The pillows are not very comfortable.
We were in this area for business, and took a pot-luck stab at this hotel, we were not dissapointed at. I would with out doubt return to this lovely hotel, but this time with my wife! no
We were made most welcome by everyone. The room was nice and roomy and very warm and comfortable. The food and the service from the M'd was really excellent. We will definitely return there soon.
We have had a beautifull time at the hotel. The room was good, the staf was very gentil and we will certainly recommend this hotel to our friends. We were looking for something in the neighbourhood of Taizé, and this was a good place. Ehhhh.... no.
location Didn't take Amex cards
First of all the staff and the services.
Secure car park and friendly staff
The receptionist was very welcoming; we liked the decor and the atmosphere and we enjoyed the breakfast. It was easy to find the hotel and the surroundings were very pleasant.
restuarant was closed - it would have been nice to know that in advance
The reception clerk was particularly helpful and drew us a map of the restaurant we wished to go to.The situation of the hotel near the River Saone was excellent. The area was quiet at night and we felt safe walking back to the hotel at night. Macon is a clean city with beautiful flowers and a "romantic garden" walk near the river.
Staff were very friendly, especially the restaurant waitress. Our room was very warm when we arrived. Outside temp was close to 30C, room not much different. Someone from reception came up to take a look at the air con, said to turn it right down (to 15C). This we did but no joy. Complained next day again, was promised an air con engineer would come up to room. No sign of said person. Another uncomfortable night, and when complained once more, was told that we could have been offered another room if we had complained at time of checking in! Were offered a 10% discount for one night only as compensation.
It is very difficult to write 15 wards about things I liked about this hotel. I think it is possible, that is the worst value for money hotel that I have stayed in. Where do I start? Steep steps up to reception - very friendly. Room uncomfortably hot, bath-room grubby. Hot food at breakfast, finished at 9.45am, when breakfast finished at 10.30. Toilets for general use, by the reception, were disgusting at10.00am and when I reported it to the receptionest was told they were clean at 8.00am. I also noticed the disabled toilet is down a steep flight of stairs. I did ask to speak to the manager and was told - He was on holiday!!
The location. The air conditioning system was completely insufficient and even setting the system at 15 degrees we were unable to cool the room down. This was very disappointing considering how much we paid to stay at the hotel
Quality/Price ok. Nice view from the rooms and breakfast area. very helpfull personal, on our departure, they recomand us to visit Cluny, which was a very good choice, to get the fealing of old time France. Thank you.
Lovely hotel in a nice situation. Superb rooms and facilities.
Fantastic, friendly owners/staff
Design of the rooms, location, personal note
We enjoyed a brief, but excellent stay. The owners could not have been more welcoming.
Excellent staff who were very helpful. Good location on the river and close to the city centre. Rooms well decorated, cleand and with a spacious bathroom.
The welcome was good and helpful, and recommended a restaurent within walking distance. Our room on the side away from the Motorway has a good view over the Burgundy countryside, particularly if one ignored the builder's works just in front of the hotel. The morning sunrise was beautiful. Proximity to the motorway. Ask for a room on the East side of the hotel
Very clean, quet, resonable priced. Good breakfest.
See answer to question 1. Its location in Tournus is very useful. No.
Freindly well run clean and comfortable with a good breakfast, safe parking a perfect stopover or short break hotel, and very good value for money. I would have no hesitation recommending this place for its purposes.
Helpfulness of hotel management. Good breakfast and free internet. Near to town
Convenience to motorway and cleanliness Nothing
It was clean and very quiet as it is situated next to the autoroute. Lovely views from the breakfast area which was serviced efficiently and regularly. Breakfast food and drinks were good and tasty. Our room was on the side of the hotel facing east away from the autoroute. It may be less quiet on the western side facing the autoroute The room had a link door to the next room and if the occupants had made more noise than they did it would have been uncomfortable for us. The shower head fitting seems way too high up on the wall for shorter people to reach and adjust.
Hotel was in good location to the motorway and ideal for stop over night. We drove five minutes from hotel into centre of town easily to sightsee. Hotel was clean and breakfast pleasant. Owners spoke English and were very helpful. Plenty of parking in hotel car park. Location of hotel good but not in particularly picturesque surroundings just outside town.
The hotel staff are very friendly. The room is very clean and the beds were very comfortable. Super shower. There is no restaurant to have dinner at the hotel.
The hotel was roomy and wonderfully clean. Our hostess was a pleasure to meet and was very helpful and friendly ... great hotel to stay in, in a wonderful village No restaurant at the hotel but a great pizza place just down the road with a beautiful river to eat it beside and plenty of pubs ... would love to come back one day. No
The hotel is in a lovely, park-like setting and the meals there were very good. No
Beautiful setting and friendly staff ,enjoyable,creative food, but limited menu fo a longer stay. We woud be very happy to stay here again.
Wonderfull hotel garden. Good and clean pool - not too big but suitable. Wonderfull food and good service.
very kind people ,good breakfast but not luxury no egg and ham,very spacious rooms, very quiet room and garden we don't like tapis on the floor in the room
The food was excellent and the location was quiet. the gardens were attractive and the pool was a bonus. The bedrooms were ok but rather stark and in lacking in little touches to make it more homely/attractive. Many French hotels are similar
The English speaking was very attentive, including ironing my shirt. There is a hedge between the building and the main road, but during the day, it was possible to hear the traffic. Not really an issue in the dead of the night.