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We reserved a non smoking room but were given a smoking one. We were moved to a non smoking room, but were downgraded so the room was not as nice. You could barely shut the bathroom door as it banged into the toilet. The air conditioning did not work so we could not sleep due to the heat. This is a shame as the hotel itself is really nice
in the middle of the city no
very secure car park and excellent breakfast reception etc good the floors due to the age of the hotel were up and down and not ideal for my wife with a walking disability there was no baggage trolley for moving luggage to the room
hemquality of the breakfast and the friendly service at reception The cost of having to park a car on top of the accomodation costs
Secure parking, although a bit expensive Bathroom was spacious but not exactly clean
The lovely, deep bath!
Its location in the city and the parking The bed was too soft and the bathroom was not clean (champignons)
quiet rooms although in the heart of the city next to busy taffic roads, clean rooms, air conditioning in all rooms No variation at all in breakfast during 7 days stay / issues about car parking (moving of cars to allow other visitors to leave earlier, ...)
nice hotel room, very clean, well decorated, very modern.Hotel cituated in the center of the city, well located, Parking available, but not suitable (procedure, available spaces, to narrow...) Breakfast room too small, no privacy since other people were placed at your table. Poor parking facility.
Secure parking. Good restaurant, well frequented.
Nothing Noisy, dirty, in disrepair (shower, bed, tv, heating)
Availability of private car parking area Breakfast was somewhat chaotic
Easy to find, nice quiet room (as requested)
Staff very helpful and friendly especially given that it was an onvernight stay which helkped us make the most of it. None worth mentioning
I liked the accessibility to the city and the regular train line. Staff was very helpful No
Breakfast was fairly good according to french standards, the receptionist was very friendly and helpful. No airco in our bedroom.
Friendly staff, one of which upgraded our room (at no extra charge) on account of our little one. Parking was a nightmare near the hotel so we took advantage of the hotel's secure parking (8 euros)
It was very easy to get to from the train station.
Comfatable for a family whilst staying overnight during travel. Not English speaking at all but personally i think this is nice
Its location was excellent for walking around town.
The relax atmosphere, nice environment in the wine yards and the festivity of two musicians on Friday evening No
I missed a restaurant
It was very peaceful and quiet. Exactly what we wanted after 4 days in Paris. It is the perfect place to relax and enjoy the wine on offer. The apartments are very modern and the beds are the most comfortable I have ever slept in. We spent 4 days there but could have stayed considerably longer.
Incredible castle located in the heart of Burgundy. Historical monument where modernism perfectly harmonize with the ancient. Apartment was like the work of art, very large and comfortable. Stuff - open and helpful. Golf club reachable in just 5 minutes. The price is more than adequate, because for us, it was more than just a hotel, the spirit lives there. Thank you for making our holidays more special as well as this beautiful region . PS. The castle vine is perfect :)
A very peaceful stay and very comfortable beds. Studio well designed. Breakfast delivered to our door was a treat! Shame there is no restaurant.
Location is excellent. Superb restaurant. No drawer space.
The constant warmth of the place and the nice location
The staff was generous and cooperative. They offered the use of their computer when I needed to send an important email. They were helpful and friendly.
It was clean, service efficient, the hotel is convenient with a large off-road car park and the staff were friendly and helpful. The room was an odd shape with no views.
The friendly reception,,lovely room with nice touches like chocs and pots of local mustard,excellent presentation when we asked for afternoon tea and also for breakfast. The hotel restaurant is indeed special. Hotel is easy to find and so convenient for the autoroute
Very friendley staff There is no inside connection between the hotel and restaurant.
We just had a quick overnight stay but we had a lovely night. Excellent breakfast. Room were comfortable with lots of very nice little touches - sweets, mustard and overy toiletries in the bathroom.
Staff were very friendly and helpful. Too expensive. There qre cheqper otels in Tournus which you did not tell us qbout.
Very comfortable room, with shower including body jets and hammam feature Rather difficult after an excellent dinner, to be asked to place your order for breakfast next morning. Breakfast at 26 euro, far too expensive
Elegant "ambiance", kind and efficient service at the reception, good cooperation with the restaurant, quiet surrounding. All good qualities you expect from a French hotel. We missed the sign for the hotel on the Route National 6, but this might be our mistake.
We enjoyed our stay in double room.Very modern and confortable rooms: right size, advanced bathroom, safe deposit in the room, air condition, magnetis card keys. The one of few hotels in Burgundy which offers free WiFi. Polite receptionists (instructed us to visit right place in Beaujolais village Julienas). Buffet breakfast for 16 Eur seems too expensive. Choice of food and volume is less than in other hotels for the same or less price. All the rest in hotel is just excellent.
The room, large and comfortable, with a nice bathroom, good beds and very quiet during the night. The dinner at the bistrot was not fully satisfactory. The breakfast was too expensive.
Easy to find from the autoroute I would not recommend it as a 4 star hotel. If you really want a bourgogne hotel, I would look fo r something else.
I felt welcomed at check in, the room was well appointed and new. One of the best rooms that I found in my 3 week trip to France. The food in the hotel restaurant was expensive; although it was delicious and well prepared.
good room, quit, well maintained , spacious and clean The bistro food was ok, but nevertheless expensive for the offering.
Very well positioned to explore beautiful Tournus with its Abbey, good shops and many restaurants Overpriced for what they offer. Breakfast is extra, parking is extra unless you leave your car on the street. Our room was in an annexe which did feel rather second best and reaching it was a trek - up in one lift, down a corridor and down in another lift. The food in the bistro was very average
The staff were very courteous and helpful if a little serious. The room was excellent for our needs; 2 adults, 2 children, 1 infant. Very well equipped comfortable and clean.The location was also very good, just off the motorway but on the edge of a quaint little town (Tournus) The dish we ordered was one of the worst the worst things I have ever tasted (andouillettes). Both me and my wife are both fairly accommodating and adventurous when it comes to dining but we both took one mouthful and sent both meals back (the first time we have ever done this)To be fair the hotel didn't charge us and replaced the meal with a second dish which was fine.
Mme Marion was a pleasure in arranging local wine tastinfs and providing input into activities.The restaurant is a must!
Comfortable room, and quiet. Very pretty town. Impersonal staff - and a 20 Euro charge for the dog
Lovely hotel suited in gorgeous old french town in the champagne area, warm and welcoming, lovely open courtyard restaurant with cover in evening, really sweet, good food, very enjoyable stay Toilet light is on timer, which goes out too soon
Well-equipped, helpful staff, easy to find, convenient. Room in good order. Nice breakfast. Why do you require a minimum number of words?
A convenient hotel, (stopover on journey to Provence). We like Novotel for it's consistent quality & comfort etc. The cuisine! Nothing changes really! Poor choice, expensive & could be better.
Very convenient for the trip to Italy. Just of the motorway but no road noise at all. The last time I stayed at this hotel was some 12 - 15 years ago. It still looks and feels the same as it did then with little or no updates. On my return to the uk we stayed at Reims Novotel. A much nicer and more modern hotel and room. Again I had stayed there before , however this hotel has moved with the times and has adjusted to the modern needs.
Room, service and breakfast excellent, as always. I have been wondering for years now why the food in all the Novotel restaurants (called Coté Jardin) is so bad and overpriced. Could the Novotel management please decide to turn all the Cotés Jardin into nice brasseries with good food at an affordable price? The faithful Novotel customers would thank you from the bottom of their hearts!
coffee making facitilties; gated parking very poor and overpriced breakfast
it was noisy in the night, the food was a bit dry and cold
Very professional staff. Excellent restaurant
Ease of access from Motorway. Poor quality of food, i.e. overcooked and cold. General service in restaurant I would consider poor.
this was an average hotel but the location was good for us as it was right off the highway. the service at the restaurant was very slow and the food was not very good. The beds were not very comfortable.
The receptionist was very welcoming; we liked the decor and the atmosphere and we enjoyed the breakfast. It was easy to find the hotel and the surroundings were very pleasant.
Staff were very friendly, especially the restaurant waitress. Our room was very warm when we arrived. Outside temp was close to 30C, room not much different. Someone from reception came up to take a look at the air con, said to turn it right down (to 15C). This we did but no joy. Complained next day again, was promised an air con engineer would come up to room. No sign of said person. Another uncomfortable night, and when complained once more, was told that we could have been offered another room if we had complained at time of checking in! Were offered a 10% discount for one night only as compensation.
It is very difficult to write 15 wards about things I liked about this hotel. I think it is possible, that is the worst value for money hotel that I have stayed in. Where do I start? Steep steps up to reception - very friendly. Room uncomfortably hot, bath-room grubby. Hot food at breakfast, finished at 9.45am, when breakfast finished at 10.30. Toilets for general use, by the reception, were disgusting at10.00am and when I reported it to the receptionest was told they were clean at 8.00am. I also noticed the disabled toilet is down a steep flight of stairs. I did ask to speak to the manager and was told - He was on holiday!!
The location. The air conditioning system was completely insufficient and even setting the system at 15 degrees we were unable to cool the room down. This was very disappointing considering how much we paid to stay at the hotel
Secure car park and friendly staff
restuarant was closed - it would have been nice to know that in advance
The reception clerk was particularly helpful and drew us a map of the restaurant we wished to go to.The situation of the hotel near the River Saone was excellent. The area was quiet at night and we felt safe walking back to the hotel at night. Macon is a clean city with beautiful flowers and a "romantic garden" walk near the river.
Quality/Price ok. Nice view from the rooms and breakfast area. very helpfull personal, on our departure, they recomand us to visit Cluny, which was a very good choice, to get the fealing of old time France. Thank you.
We arrived at the hotel at 4.30p.m. on Sunday afternoon and it was closed. A note on the door said to enter our booking confirmation number. This was not acknowledged. We then had to ring an emergency number and 10 minutes later someone arrived but the hotel booking no. was not compatible with the booking com no. We paid for the room and breakfast via a machine and a key dropped down with a room number on it. Although the bed was clean the room was tired and toit was 38degrees we had to open the window and the room was filled with small flies because there were horses in the field to the rear. We discovered that the restaurant was closed and there was nowhere in the vicinity to get a meal because it was an industrial area. The above says it all. We went for breakfast the following morning and left without even seeing a receptionist. Needless to say we will not be returning.
Free wifi Bathroom dirty Restaurant closed
It had beds to fall asleep on and a shower sort of, so we were just about able to get clean and have a sleep. The hotel was absolutely filthy, the room was inhabited by half the local spider population, which obviously didn't bother housekeeping in the slightest, the maid decided to come into the room one morning, she didn't even bother to knock first! Just opened the door and started coming in till she realised we was in there still. The shower only had a holder at bath level, really handy that, least it hooked in the towel holder.
Food reasonable but not spectacular; room cheap; one member of staff very helpful Room very basic; one member of staff not very helpful
It was good to reach it after a long journey and it is pleasantly situated with open country view to the rear. The dining facilities are basic but acceptable. Not really. Maybe a wee bit impersonal appart from the reception.
The hotel was easy to find and included free parking. The staff were very friendly and tried there best to speak English. The location was quiet. You have to hold the shower because there was no where to clip it on the wall. The pillows were a bit small.
Hotel clean excellent selection of breakfast - tea and coffee facilities in rooms No bad points really
enough parking places in front of the hotel; very friendly staff that speaks very good English; recommended only for passing. room and bathroom very small; much too small double bed; not a single German television channel; no toilet broom; the maintenance of the breakfast buffet were very sloppy, the price is too expensive.
Excellent staff who were very helpful. Good location on the river and close to the city centre. Rooms well decorated, cleand and with a spacious bathroom.
Design of the rooms, location, personal note
Lovely hotel in a nice situation. Superb rooms and facilities.
Fantastic, friendly owners/staff
We enjoyed a brief, but excellent stay. The owners could not have been more welcoming.
Nothing The staff were obviously over stretched and under staffed. Dinner was appalling, we did not get two of the orders we had placed, and it took three attempts before we were told that what we had ordered was not available. We accept that it had been a busy week end however the staff's response was down right rude and in the end we refused to pay for one of the meals.
Room are too small for 4 persons. Our 2 children had to sleep on matrasses laying on the floor. Kitchen staff stood smoking that's why we went somewhere else to eat.
Cooling in the room The hotel was difficult to find, address information incorrect. The room was reasonable but not great for 2 adults and 3 kids. The building as a whole looks very worn down.
Restaurant was ok. Rooms were very basic and old.
Finding the hotel was a nightmare, the location information was poor in the extreme. On our second visit on the return journey the towels had a strange smell
good hotel for an overnight stopover en-route to Cote d Azure
Cheerful fabric; window provided good air circulation, easy access to city centre; secure parking; quiet; helpful manager
Booked garden room thinking it sounded attractive, wrong! it was certainly a room off the garden but was dull, poorly fitted out and in fact quite depressing. The bathroom was clean but I didn't want to spend any time in there , the fittings were old and tired. In fact that sums up the whole place. We parked on the street as Monsieur seemed reluctant to show us the garage. Did not enjoy the walk into town after dark! There was an unpleasant smell in the public areas. Breakfast was definitely not worth the money.
The hotel was in very poor state of repair in fact I would say that there has been very little investment in the last 10 years. The shower didn't work well and the grouting around the shower tray was black with mould.
Functional and adequate with a most pleasent owner and a good breakfast.
The manager was very nice and helpful, especially as I was from England The telephone in my room did not work. It was not 7 minutes from Macon station as stated, more like 27.
No air conditioning!!
Wonderfull hotel garden. Good and clean pool - not too big but suitable. Wonderfull food and good service.
The hotel is in a lovely, park-like setting and the meals there were very good. No
Beautiful setting and friendly staff ,enjoyable,creative food, but limited menu fo a longer stay. We woud be very happy to stay here again.