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Receptionist were very nice and very helpfull Must fix the road around the place , they are terrible and dangerous
nice new apartment with a lot of space. very much enjoyed the fireplace in the apartment.
we liked the location the views of the city and the mountains the fact that there were no noise but you were so close to everything no, certainly it was value for money
Newly built, spacious appartments, well equiped, quiet location There was no water supply for several hours during our stay
the appartment was new,big,warm and well decorated!the view was amazing.It was a 15 minute walk from the village but it was not a problem for us.we would definately choose it again.big plus! 2 bathrooms...
quiet place, modern and good standards constructions.Spacious room very well equiped, securised private parking. Nice view, specially 31st dec. for the fire-show. water pump too noisy at block A side. Only half receptionists efficient (couldn't explain the needing of access code for internet connection). Missing a spa center ( operating in 90 % of Bansko hotels).
Spacious rooms with cosy furniture and brilliant new equipment- value for money. Cold at beginning all right afterwards. More accurate GPS coordinates: N41.81942 E23.47823.
The hotel is new and tastefully arranged and the room was spacious and well equipped. After 2 hours of search and information on gas stations and people on the street we found the hotel. It does not have any indicator, and the 4 numbers available are not working. Distance between the hotel and the center of Bansko is not less than 10 km, not 6 km as shown on the Booking.com. The entire area where the hotel is located is under construction so the camera window did not see than just sites. Being situated on the corner building, in the room was very cold. In the kitchen utensils were not, even though it was provided with electric hob and sink like you could cook. We found only 3 glasses dirty. Hood was still not installed and hanging than 2 threads. Dinner was poor, with some minced meat. Breakfast was also poor. No internet!
very good value for money, super friendly staff more frequent shuttle to the ski zone, room brochure in english,
Perfectly located for skiiing and not only, the view is relaxing and breathtaking. As for Bansko - quite picturesque village, more than Borovets and the prices are lower. Hotel itself has all the amenities one can need. Sensational spa- as well as all the spa area. Personnel smilling and helpful - wich is not common in Bulgaria. Breakfast is varied with fresh juices. All together the best hotel we've ever been so far in Bulgaria and definetely one of the best is Bansko.
It's a luxury hotel with very nice staff and rooms, probably the best in Bansko. The location can't be better, just near the first station of the ski gondola. The breakfast is excellent, also the SPA center (except the pools). There is too much chlorine in the pools, which are also small and the water in them was cold. The room service prices are quite high.
Er, everything! Leaving
The best hotel in Bansko!
view from balcony , ample space in room ,great shower poor breakfast selection & hot food only warm
A fantastic hotel. The quality of the hotel, food, staff and facilities were truly 5 star
using the facilities swimming etc no
The spa centar is very nice it has all the facilities for maximum enjoyment
A lovely hotel, great view, comfort ,huge room, staff. nope.
Wireless Internet Access, Quality Of Rooms and Facilites Still a bit of a building site in are surronding building
Just perfect.......!!!!!......everything was splendid...!!!!....
room & spa centre.
excellent room and spa facilities
i liked hamam and spa very much. Very nice hotel i didn't like massage with honey.it was painful like halaoua.
the design the entree
Very well appointed rooms/appartment. Excellent staff and cleaning of the rooms to a high standard. Phone calls from room rather expensive. Weather was bad.
value for money, hekpful staff
The staff anf facilities were first class
Nice and friendly staff, new clean and fresh design. The room wasn't so large like they prefer to say and show on the site. Another thing is that because I lost somewhere the key-card from the room, when I checkout they charged me because I return just one card. Strange hotel policy.
Overall good value for money with hepful staff and nice spa, but nothing impressive. It's not signposted from the main road, you may need snow chains to reach the hotel, shuttle service from ski lift back to the hotel only starts at 2pm. It's a good 4-star, not a 5-star.
I liked best the facilities , the peaceful,the kind staff anf og course the big room and the tv in greek language
Very low quality of services. The staff was unfriendly and unprofessional. There was no "buffet breakfast" - the breakfast was one and the same and very poor. The shower room leaked and the bathroom was flooded. The room-service staff was not aware of the restaurants's menu, they even did not have a corkscrew to open the bottle of wine. The hotel doesn't meet the requirements for a 5 star-hotel. My stay was a real disaster. I decided to leave one day earlier and they charged my credit card one more night without notifying me or giving me an invoice for the amount. The personnel behaved arrogantly.
The staff was very helpful and kind. The room was really warm and comfort. Very clean spa. Excellent massage. The signs from the begin of Bansko until the hotel it is not good, very diffucult you can find it. The breakfast was tasteful and very qualitive but for a 4star hotel it could be had a liitle more variety. The quality of mini bar not very good. The temperature of the swimming pool must be a little more warmer. The entrance to the spa center it is not appropriate becaming through the reception.
friedly,relaxed,good service.I did like the fact that all staff made me feel very welcome and the spa treatments were great. There wasno coffee or tea in the room or no snack menu.
Spa&Pool is great! Rooms are huge and clean, the staff is friendly and open. Great variety of massages - it's all yours on weekdays! Poor breakfast, mainly based on meat. Hotel surrounding is fairly poor, it's about half hour walk to city center.
Excellent staff, very hospitable, and a very pleasant hotel in every respect - lovely rooms, blissfully quiet at night, and all-round good service. Unfortunately the hotel does not cater Bulgarian food, but is very much focused on Greek cuisine, which in this hotel is of inferior quality, being highly expensive and one is after all in Bulgaria and not in Greece. Bulgarian food would have been preferable. Read request made when guests book hotel. I had asked for a double bed, but staff was unaware of this as they had not read my request or replied stating it was not possible.
Professionalism, service, spa Surroundings, room decoration could be better, no bath (only shower)
ta spa! to prosopiko...toys tropoys toy...
Lovely,modern and clean hotel. Opened in Dec 2008 so everything still looks new! Excellent location with taxi/bus station next to hotel. Centre was 10 min walk away with nice restaurants just down the road. Most of the staff spoke english which was helpful. Unfortunately during our stay there in May, the Jacuzzi and Turkish Bath were not working because they were broken??? Already!!!?? and they made no attempt to rectify the problem!
I tried the SPA - so delightful, and bulgarian food - they cook it great! not at all
The room allocation policy was super strange and had to change room 3 times from studio which is about 2 star, to double /3star/ to vip which is about 4 star. Given the hotel is generally rated 4 star its an issue.
The 2 bed apartment was very nicely decorated. The staff were very unfriendly. The breakfast was practically inedible and the only coffee they had was powdered. The showers leaked all over the bathroom floor and the kitchenette only had 4 glasses - no cutlery, plates, mugs, pans in fact a very poor excuse for a kitchen so we were never able to eat in! We went there for the ski-ing but no transport was laid on to take us to the gondola and the hotel was on the very edge of the town so a very long walk. Ended up taking taxis for the first few days until we complained and then they provided alternative transport. Hotel restaurant was the worst meal we had and they wouldn't take credit card. Also on leaving the staff were very put out that we wanted to pay our bill by credit card.
Problem with hot water and too much noise in the hotel.
We were quickly checked in and the apartment was nice and spacious with a good view. It was way too hot in the hotel even though it was winter.
beautiful hotel with friendyl, helpful staff, good and plentiful food. will definately be going back.
It is a very nice hotel, interresting design, but bad execution, details shows that was made in a hurry, too bad, it has potential. Nice view, and very good location. event booking locate it on a street that is not corect. value for money ....fair Food was not from a 4 star hotel, rather 2-3. Jacuzzi on charge 10 leva/30 min, but not specified on site. Sauna....better i don't describe: stinking. it's a pity for the big investment made there. staff was kind but very poor english. this is not ok for a 4 star hotel.
Close to gondola lift and some nice restaurants (Pizzaria Victoria). Spacious one-bedroom appartment. Breakfast is ok. It is hard to find the hotel at first, because it has no sign and there is a construction near the hotel. There is a kitchen in the appartment, but no frying pan. There is a questionnaire in the room, but no pencil... And many other small details. But the hotel is still fine and worth staying.
Good facility for ski, five minute to the gondola, good personal, good food, nice pool and spa facilities The hotel is hard to find, in fact don't apear on the booking map, in the front of hotel is other two constructions in progress, the acces to the parking zone is like a forest road, electronic payment don't worked a the final day, but hotel staff supplied this problem with an disccount
Nothing Feed back of hotel A very badly managed Apartment Complex that’s probable why it was virtually empty, Food uneatable, No utensils in apartment not even a kettle or knives and forks just a few glasses. Most of the time children translated that’s if we could find anybody in reception and the massage area was well equipped but unfortunately I didn't want a man to do my treatment with poor hygiene. You did ask me to be factual. I also saw a tariff on the counter on the reception, which quoted 97 euros per night for the time of year we went for the same size apartment so I have paid far to much 52euros per night over. If my stay had been good I wouldn’t have minded. I could have stayed at the Kempinski for less than that and I’m sure the management and facilities are far better after spending quite a lot of my time there. A refund would be appreciated Ann
Good location for the Gondola Lift. Lots of facilities for spa and gym Very competitively priced Maid service called every day, changed sheets and tidied up. All of the staff were very friendly and willing to help with any problems that arose......... thanks! The food for the evening meal was terrible all of the main courses that you could choose from were cold, this included spag bol, chips, creamy chicken, lasagne, sausages, stew, everything cold. The only thing that I enjoyed about the evening meal was the good selection of salad for starter........... again cold (thankfully)!! We also booked the presidential suite as there were 7 of us travelling and all wanted to stay together, the suite itself was enormous with very large rooms and a huge living dinning area............ but there was hardly any furniture, crockery and utensils!! Although the beds were very comfortable.
The hotel room was large and spacious but lacked any charm or personality The room was sparcely furnished , no bowls and minimal crockery , no pictures. We had no water on the first night of our arrival!
- Excellent hotel, very nice rooms, beautiful furniture, perfect facilities - each staff member at the reception desk was extremely nice and helpful and had good knowledge of English - super swimming pool and sauna - Poor quality of food; poor choice of meals; - poor performance of the staff at the restaurant (poor knowledge of English, slow service, music too loud in the restaurant) - heat level much too high inside the hotel
The location,about 400 m. to the gondola, near to the centre but far from the noise.It's very clean,they fix our room every day.Most of the staff are friendly and helpfull , they do speak some english,the receptionist lady also speaks greek!The spa area it's o.k. The van to the gondola was always right on time,no waiting. The water in the pool is not very warm but after a while you get used to it.Breakfast and dinner need improvement , just average.The heat in the rooms was fine but it was +15 outside, in the winter with -10 and with those small heating equipment propably will have cold problems.In our friend's room the wind at night came in by the window with a noisy effect,very annoying.
Very friendly staff and in a good location close to the gondola in the centre of Bansko. A relatively new hotel which was clean and well kept. The beds are incredibly uncomfortable - very hard (hard, not firm). The curtains in the bedrooms keep no light out at all so you will be awake from first light
Very good hotel but the place is like ''warzone''
great apartments, great equipment, space, good sound isolation rooms no minibar in the rooms, the hotel is located in a construction zone, in relation to the size of the object space lobby is quite small, if you want to use the pool bathrobe is charged. Although it is stated in the description of the apartments that they are equipped with a DVD player, the situation is that apartments are not equipped with DVD Player
Most of all i like spa centar there is nothing that I didn't like, except that there was no plates in the room.
the breakfast was poor and it was full of flyies
The hotel is divided in separate buildings and is so new we believe we were the first ones to occupy Jasmin Appartments. They were vary spacious and even had a washing machine for clothes. No pots ro pans for the use of kitchen. It is difficult going from the appartments to use the spa - especially in heavy winter conditions. No bathrobes and hairdriers were available without charge and breakfast could use an enhancement.
The hotel is fantastic with great facilities!!The price for the facilities that they offer is great!! The good thing is that they are trying to improve the services and talk all the time to their staff!! 1.the staff did not have any experience!Behaviour Issues!!!Staff experience!!!!2.Room temperature!!The rooms were not very warm for --6C outside!!!
peace and quiet no tea and coffee making facilities. The safety deposit box was not affixed to the cupboard, in fact there was not one in our room and they brought us one, which meant that if anyone wanted to steal it they could just pick it up and take it away.
The comfort of the apartment is the only thing that we like. The personal of the spa complex is good too. The area of the lobby because of it don't exists, the breackfast because of it is so poor. The spa complex because is not complex
One of the best places we saw in Bulgaria, while traveling thru the country in october 2009. Very clean, stylish. I dont know how to be there in high season, but we were in low season and it was great. Only onother one room in hotel was booked. Really nice place - recomended.
Breakfast could be better, the staff should learn at least english and smile more ofthen
breakfast,the room,swimming pool,sauna,transportation to ski area
good organisation of the facilitas, execelent room, friendly staff,good food in the restorant.
The staff were not very freindly. No receipts were given for drinks. No shuttle bus available
Very clean and good staff Had a meal the girl could not understand english the food was cold when asked to re heat it the chef another girl was very rude I have eaten there before and was pleased with the meal and servive this time was a let down
everything was perfect.the room,the service,the spa.the hotel was very clean at all areas.for the things that they offer relative with the price its worth every cent. I believe that the room could be more warmer than it was.we staid outside the main building at the apartments.also the prices at the bar was a little bit higher than we expected to be.the breakfast and the buffet was average.
verry good the road to the hotel
-the fact that the spa centre (swimming pool) has been closed before closing hours - 20 minutes before / same was happening with the openining hours (the swimming pool was covered after one hour from opening)/ the fact that I have been asked at the reception,at the end of my stay, to pay a beer from mini bar even if we do not drink alcohol (at the end they were convinced)
friendliness of staff , spacious rooms , swimming pool , sumptuous breakfast ( included in price !! ) nothing
The rooms were clean, comfortable and spacious. Breakfast was very good. The bus from the hotel to the lifts was very convenient and frequent. The spa facilities also added an extra point. The temperature in the hotel was very high. When the hotel is crowded two breakfast buffets would be more helpful for the guests. There was a lot of smoke in the cafe of the first floor. Also, there was no jacuzzi.
when we got there we got a room that was cold,there was no light in the corridor outside the room,and the telephone was broken. After a chat with the hotel manager we got a very good room . Though all that took almost an hour (evening) while we were very tired and that was the time we planned to spend in the swimming pool,which was closed by the time we got arranged in our room. if the room is not in the main building... its not very comfortble... because everything including swimming pool and spa are in the main building.
At Breakfast service was poor and the food was not well prepared
The skis wardrobe should be left open at least until 17:30 (and not to close at 17:00)
The Lion Hotel had families in it but the noise level was low. The breakfast was plenty and food for every taste, I am vegetarian and there was plenty for me. The Hotel is very close to town, in a quiet part. The view from my room was fantastic. My room was cleaned to a high standard every day.
food and waiter service
Staff very nice and friendly No outdoor pool
Good Value for money, good price per night, breakfast/dinner included. Spacious room with nice bathroom, huge bed. The staff has a lot to learn on how to handle and greet guests. They seemed moody constantly.
the infrastruture and facilities were excellent and location good-majority of staff were good minority of staff looked as if they wished they somewhere else
good breakfast, very clean, comfortable rooms the spa hours could be extended to 10:00 p.m. for late arrivals
Value for Money, the staff were very polite and helpful. Smoking is still allowed indoors, and they do not change the bed sheets everyday.
Lovely hotel, modern, clean and friendly staff
Nice big and warm apartment with 2 music channels and 2 greek channels. Breakfast was very poor for a 4 star hotel as it is poor in other 4 star hotels in Bansko. You have to cross the restaurants to go to the SPA, which could have been better.
location, spacious rooms Food was not acceptable for a 4 star hotel
the rooms were big and nice there is no lobby that you can relax by the fire or enjoy staying a night in the hotel
It was the worst hotel I've ever visited...And believe me, I'm a very convenient person..The only thing worth of mentioning are the kind girls at the reception desk and the bartender... Everything....The room didn't have any heat at night, because either it was broken or turned off!! The room hadn't been cleaned from the last guests, the staff cleaned the room every three days...I couldn't wait to leave from this Nightmare!
dirty and very coolrooms. bad breakfast
Comfortable room Definitely Breakfst
location (very close to the gondola station), very spacious and beautiful rooms - suites, helpful personnel, garage and ski room, etc, etc.
The spa facilities The immediate and rude clearing of breakfast even though there were still guests in the dining room part way through their meal. You can hear people in the next room and passage.
This is a real 4 stars hotel. The SPA center is wonderful. You must visit during your stay. Is quite far from the centre and the ski station. Anyway, there is a useful bus shuttle every 30 min. to go there.
spa , breakfast
Nice hotel, good facilities, tasty breakfasts Road to the hotel, small parking, construction works close to the hotel
Fantastic spa and very good buffet More channels at tv in other languages not only Bulgarian,I believe that internal piscine should have warm water because it is frozen.Our room at the 4th floor did not had curtains or blinds to protect our eyes from the morning sun
No heater,just the aircondition.Unhealth dry air from aircondition maked the breath difficult
relax & spa