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Food was excellent and the hotel staff was really helpful and very nice especially Elena in the reception. Very funny to have only 1 room key /even a couple not moving everytime together/, Internet is tragically bad and expensive comparing to the quality, parking lot was small but bigger problem that there was no camera system so we had a car problem and had to pay a lot because of that. Also strange that between 5-7 pm there is no food service on the beach and the most pathetic things is to separate people on the beach based on the type of room they paid for.
Great service, nice room. Noisy at times as located in the proximity of the airport. Then again so is almost all of Heraklion and the windows keep out most of the noise. The step up chair provided in front of the bathtub to climb in and use as a shower is a nice touch but I prefer a separate shower without the climbing exercise.
The building, the hard wood floors, the breakfast, people were nice. There were very few people working ! there was no one at the front door when we arrived and we had to walk to the receprtion to tell them we needed someone for our luggage... they send a girl(a waitress) to pick them up!!! I felt bad for her. There was something uncomfortable about how the ground floor was designed , the location of the reception behind all these glass doors!
Excellent, helpful and friendly service. Immaculate presentation Dinner was average - not up to standard set by the rest of the hotel
Perfect location in the heart of the city next to bus terminal . Friendly multilingual staff. Luxurious atmosphere.
A luxury hotel with excellent staff and fantastic food. Located near marina, port and easy walk to shops, museums etc.
The hotle is very well situated with near access to 25th of August St. and the Market. The view of the venetian castle and harbor from from the hotel is dreammy. The hotel itself is very designer modern inside while classic outside. The staff was very helpful and friendly. The breakfast buffet was wonderful. The salads were very good at the roof top restaurant. They arranged for timely transportation to Knossos and the airport. My only bad experience was a group of very roudy Japanese tourists which may have had too much to drink and woke me up at 12:30 a.m. on my last night here. Otherwise, this was a perfect stay.
Good hotel nice staff perfect location to start and finisch your trip to crete, next to harbour and airport, no noise and relaxed atmosphere nice breakfast
Location very convenient Clean and comfortable
Very friendly staff, close to main areas of town for shopping and eating, nice rooms, nice roof terrace overlooking the Aegean
Free high-speed wireless Heraklion is a dump, but this hotel provides good access to it.
Very nice and helpful staff at reception. Great central location.
nothing bad smell at the breakfast , noise from the room ,
The room was very good - the breakfast excellent - staff helpful. Hotel position very convenient.
The hotel was very clean, the staff helpfull and most important it was very close to the centre of the town. Just 5 minutes walk and you had access to everything.
Very helpful staff at the reception. There are many tavernas and shops near by.The hotel is comfortable and convenient for all aspects of Heraklion life very difficult to park
We stayed there twice. The hotel kept clean and is located close to the city center. It is close to a public parking lot, which is important as it is hard to park on the street. Their facility is modern. If we go back to Creta, we would definately stay there again.
location; hotel was well kept room was very smokey, but that was somewhat expected.
It was close to the center of Iraklio,grate location.
The hotel is centrally located, and offers free wifi in the lobby. There is no way this is a five star or even four star hotel. Our room was supposed to be non-smoking, but reeked of smoke and the bed was quite uncomfortable. The hotel was generally worn, from the lobby, which at first glance looked stylish, but upon closer inspection was run down. The helpfulness of the staff varied widely, and I did not appreciate the snickers from the woman at the front desk when I, rather than my husband, handed her a credit card to pay.
Excellent breakfast Very poor quality for money. Impossible to sleep because of noise from airplanes, cars passing in the street with very loud radios on all night, noisy motorbikes and so on. Depressing furniture. Poor view. Depressing surroundings.
This is an excellent hotel in a very convenient location for sight-seeing. Everything is nearby and close to the waterfront. The staff is friendly and helpful. A bit pricey bu you would probably expect that for a five-star hotel.
The staff were great & with a smile on their face. The Porter Con was absolutely fantastic (keep up your great service Con) & so were the reception staff. The Breakfast buffet had great selection. The motel was very clean & comfortable, close to restaurants & shops & also the port. We will stay there again. no
Location was good for being close to the port, but the walk up a fairly steep hill with luggage has put me off from stying here again. Lack of communication about the breakfast that was included in the room rate, we were advised we could have our breakfast in our room but was then charged full rate for doing so
Everything. Breakfast was especially good. Staff very helpful. Nothing negative. A bit pricey but that is what you expect for a five star hotel.
The breakfast and the Hotel receptionist very helpful!!!!!! The rooms were poor and aren't to 5 star standards!!!!!
Ideal situation/location of hotel. Reception staff initially not very welcoming.
Old furniture, bad smell. This is not 5-star hotel for sure.
Helpful staff, good food, comfortable room, ease of access to airport
Near the airport, large and very well appointed room, we booked a sea view room and thought it well worth it, superlative breakfast including an orange squeezing machine and Cretan specialites with a notice saying what they were. Central location including proximity to the Archeolgical Museum (which is shut for rebuilding and a tempory exhibition of "highlights" is underwhelming). Being presented with the visa receipt after OK-ing bill and asked to fill in the "Tip" box. I had tipped appropriately as we went and I found this a little grasping
This is not a 5 star hotel. Hwo is responsible for evaluation?? I will not recommend to pay as 5-star hotel to anyone.
The staff and the service. Breakfast was excellent. Older than I expected.
We booked based on the location, but were delightfully pleased by the overall comfort and cleanliness of the facility.
Staff was very helpful, buffet breakfast was great with lots of choices. Location was good for exploring Heraklion. Maybe just a bit overpriced.
The food was very good. Location convenient for central Heraklion and handy for the bus station and airport. Also has good view over the harbour, although this isn't exactly picturesque! Good place to stay a night whilst waiting for a plane or boat to go somewhere else. Bedroom was cramped for 2 people. Balcony extremely small. It's also under the flypath for the airport.
Cozy room, harbor view, balcony, friendly and knowledgeable staff A bit self-consciously overdesigned
friendly,helpful staff, very comfortable room, free internet access, good breakfast buffet
the willingness of the receptionist to assist us in all we requested. the old carpet in our room had a bad smell.
We chose a Room with sea view and the view was really beautiful. The staff was always nice and very helpful.
Good location near ferry/port area and city, helpful staff, valet parking, great breakfast,excellent harbour view from seaview rooms, worth paying a bit extra.
Helpfulness of the front desk staff on arrival No
The beds were the most comfortable in all of the hotels that we stayed in, while in Crete. We had a beautiful view of the harbour and a nice walking distance to the shops. The pictures of the hotel really show what the hotel is like.
we loved everything. Pool looked and was fantastic. Whole hotel was really beautiful nad staff friendly and welcoming no - loved it all
Awesome stay, friendly staff, clean and upscale
The staff is very helpful, professional and quick. The hotel is brand new, nice and clean. Good Gym. Very good breakfast.
The staff were very friendly The website said the hotel had facilities that it didnt have eg.pay tv , day spa and wellness centre , 24hour room service
Excellent facilities. Staff can be friendlier in their service and less automative. Staff should learn how to smile more and show more warmth and friendliness.
Good location, easy to find. Breakfast was a buffet with everything, excellent. Liked the balcony, busy street below to watch but some traffic noise when trying to sleep. For some reason they have 2 single beds pushed together instead of a king or queen.
entrance, reception, facilities, location, very very small room and bathroom like in Ibis hotel, waitress in bar not very kind to customers, breakfast not enough big for 5 stars hotel
Great hotel. Excellent staff, especially wait staff. Really comfortable beds. Nice hotel which I'd recommend.
hotel staff eager small rooms
Since the recent renovation, the quality of rooms is outstanding. Breakfasts and bar menu excellent. The standards of service and staff friendliness are exceptionally good.
The hotel facilities were new, but the location was a bit far from the center. NO
The fact we were upgraded for a club suite on arrivval and everything is brand new, clean, with good service. would like to reccomend anastasia on reception who was cocktails at the bar were bad
The cleanliness, the quietness and the nearness to the airport No curtain for the bath, poor breakfast
the location the hotel should propose a free shuttle to/from the airport.
We wanted a hotel that was located near the airport. It was very convenient. The staff was exceptionally helpful. The room was clean. Great value The neighborhood was a bit hinky, as can be expected near an airport. Difficult to find decent food, especially if you didn't care to drive.
Location 3 mins from the airport The planes fly most of the night!
Friendliness of staff in this Family Hotel ,convenient for airport. Free internet, good BBQ evening meals - nothing too much trouble. Very hard beds
I chose the hotel for one night purely because of its proximity to Heraklion airport (5-10 minutes by car) as my flight was late in the evening. Noise from aircraft, although it was expected.
Easy to find, close to airport, nice pool, 10 mins driving from city center
The staff were courteous, and helpful and spoke or understood English very well, which was helpful to us, because we were tired.We only stayed one night so can not comment on other matters.The hotel was a high standard and comfortable for our transition, to our holiday desination.
We were delayed on the ferry from Mykonos and booked this hotel at the last minute so we wouldn't have to drive to our timeshare at midnight. We arrived after 11 p.m, not expecting much. We were happy to be met by a very enthusiastic and nice receptionist, and we could still get something to eat--a terrific omelet, by the way. There was a bar too. Our room was great! I highly recommend this family-owned hotel.
Close to the airport Very loud (airport, street). If you have an early or late flight and only stay for one night it's ok, but not for a longer vacation.
Attitude of staff is very nice; good swimming pool! Noisy in night from airplane
Breakfast was great. The bathroom was horrible. The shower area is the smallest in the world!!
clean & good breakfast The noise from streets make sleep difficult.
The hotel was good located and it was confortable. The personnel was friendly and the room and the badroom were big enough. Little details were not improved, as the light in the badroom or the doors of the rooms. It seems to be an old hotel, renovated and definetly clean kept. The outside facade needs some improvement, but at this time, it seems that most of the houses of Heraklion need paint.
access to the city view from 5th floor Value for money A two bedroom room priced as a three bedroom Room facilities Cleanliness Bathroom Lack of fridge Lack of curtains
The 5-th floor terrasse with beautiful view (sea and city walls). The space in the room. Other reviewers have complained about the noise, but at the 3th floor window & store closed, it was no problem for me. The weakness of the global artificial lighting in the room (not comfortable to read except lying on the bed...)
Breakfast View Cleanliness Room facilities Bathroom
The service was pleasing and the accomodation was comfortable. Nothing we did not like.
mainly the location should improve bathroom cleaning
I arrived late and could not get a taxi from the port. I called reception and they arranged it for me very quickly which was much appreciated. The service was excellent and the room was large and comfortable. The location is a bit loud and busy so not entirely good if you are looking for a quiet night's sleep.
The restaurant food was first class
Too far from anywhere we wanted to see.
Nice Pool, convenient location for the airport No elevator
Good and friendly service at a sensible price; We would be happy to visit again.
Our room was relatively large and had nice furniture. Almost all staff speaks very good german. There was an unidentified unpleasant smell in the bathroom (maybe chlorine?).
good food, nice staff, cheap room no view, smelled of paint, large amount of road noise, hard to find on arrival
Friendly staff, conveniently located close to the airport, good value for money
i really enjoyed the friendliness and of the owner and the staff of the hotel, the immediate service provided for everything we needed, especially the shower facilities that the hotel provided to guests who had to leave the room at 12 at noon but travel at 9 at night. it was reassuring to know that your luggage is safely kept at the hotel and you can take advantage of the day until your departure the swimming pool failities and the sunbeds which where a bit dirty.
The service and the staff The guests are pretty much germans not really suitable for english or italian person
bus station near the hotel, swimming pool, dinner, quiet location hidden cost of air condition