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Staff. Poor breakfast, quite difficult to find, rooms should be renovated.
The hotel was anything but busy when we stayed there on the nights of the 12th and 13th June but the staff were friendly and attentive and the service was good. The hotel is not located in the most interesting area but lake Orta is about a ten minute drive away. The plumbing works but is different!
The staff members were attentive and helpful. I chose this hotel sight unseen for proximity to the airport and yet near the lake reason. It was not on the lake and not that close to the airport, but it was enjoyable. It is not a walking distance to anything spectacular, but I did enjoy driving to nearby attractions.
The beds and pillows were extremely comfortable. Bathroom was modern and very well equipped. Everything was meticulously clean. Breakfast was delicious. Hard to find. Room was extremely small for the price we paid. Asked for room with lake view, but had to stand out on the very small balcony and lean over to really see the lake. Parking was extremely tight -- we worried about someone damaging our rental car. Staff seemed a bit indifferent.
too much/ too expensive/ lacks charm
Location; pool and terrace; on site parking (at a cost) Room was dark and over-priced; restaurant prices high;
Nice hotel to relax and enjoy a small lakeside town. Nothing
The hotel staff was excellent, very friendly, polite and helpful. The service was also excellent. The breakfast buffet was very good. The hotel was charming and so was its location. A truly lovely place! Although the hotel and its facilities were very good, some of the rooms definitely need refurbishing, especially the bathrooms.
Food and helpful staff Staff was unclear about whether or not service was included. [Service was included so it looked like staff was trying to increase their gratuities. Two of three rooms had some plumbing /electrical problems.
Liked the classical decor and minimalist arrangement of the rooms. We had a beautiful lake view from the room.
Great location with stunning views
beautiful location very quite
Excellent food and wine. Beautiful location. Hotel is a bit tired. Spa was not particulary impressive either.
Comfortable bed; good-sized bathroom with great shower; unbelievable breakfasts - the most variety I have ever seen! Nothing
Service and breakfast The rooms were not excellent. Furniture on the veranda a little broken, would be nice with a good sitting chair in the room for reading.
Excellent variety of local produce available every morning for breakfast.The staff were all very friendly and helpfull. The free coffee and cakes was a thoughtful and well used facility. Having to pay for parking at the hotel was poor particularly staying for a week.
the breakfast was execelent, there was a good variety of food. the hotel has a good restorant at the sity, "Olina", recommended to visit
for italy excellent breakfast , accomodation ok friendly staff no complaints , only thing ; maybe lakeview only from the toprooms
Superb breakfast facilities - biggest selection ever seen! Hotel's restaurant in Orta was also superb.
Reception team is really kind
Very comfortable, great breakfast, close to train station.
A clean, functional and spartan room.Breakfast was excellent and the restaurant they hotel suggested was also very good. Could not get wi fi to work at al with my netbook (nor could other guests)l but could use the hotel computer.
The hotel was clean and the breakfast was very good The walk back up from the central square. There are no footpaths, therefore late at night it can be dodgy.
Lovely rooms and friendly staff. We were directed to an excellent restaurant for dinner. No restaurant yet, but see above.
Really end of season no service at all. Very strange for a XXXXXL Not mentioned on site that wellness is closed
The breakfast buffet was very poor !
The medieval atmosphere and the furniture TV not working, safe deposit not working, no slippers, the towels not changed for 3 days, no help for the luggage although there is no elevator.
Excellent facilities, and adding a pool and spa etc. Fantastic helpful and friendly staff, gourmet but unpretentious dining, and just wait till you see the light show in the gigantic shower. Luxurious bed, linens and decor. This is exactly where you want to be at the end of a long busy travel day. There is nothing l didn't like about this hotel.
The staff were very helpful. The rooms were clean and well appointed. The outside garden and balconies were inviting. I did not like the construction. I could not determine where the actual castle was located.
Position overlooking Lake Orta, Island of Orta and Orta San Guilio itself. A very family run hotel with attentive staff which always makes a holiday memorable.
the view from our balcony was magnificent..a great place to stay while visiting Orta
The owners were incredibly helpful and were completely welcoming. There was not one question they couldn't answer. This hotel is definitely international as well. The owner speaks English, Italian, FGrench and German fluently. I would most definitely stay here again!!
The situation overlooking the lake, the quality of the internal maintenance and decoration, and the fact that we didn't have to put up with anybody else's taste in pictures on the walls of our room. Nothing except that, in the five days we stayed there, we didn't get to see the sun even once!
The owners were very helpful,the staff very good(gave us hot water for tea making -wish Europeans would include this service).Sadly the lovely pool could not be used as it rained.
the hotel was new,clean,modern,and very comfortable. we asked for directions to Malpensa Airport and were given a printout---but in Italian.Since we don't understand Italian---we got really lost.A printout of directions in English would have been really helpful---since you do call yourselves an "airport hotel"
new hotel, clean and quite, close to the highway (& air port)
The stuff is very helpful and nice, very clean,good breakfast, good location, modern, free parking, comfortable room Very simple built, the A.C. did not work becuase it was still not summer , so the room was hot in the afternoon. Suitablefor businessmen, not very much romantic vacation, no facilities (Swimming pool, Spa, resturant
nice atmosphere Breakfast quality
Very professional staff, very clean excellent breakfast None
convenient location, near the motorway exit. Fifteen minute drive to Arona and the lake (large free car park at the lake). Excellent new trattoria (Trattoria della Comedie) on the opposite side of the road for an evening meal - everything was good about the stay
Great location. Close to Maggiore, Orta and Malpensa
the most convenient parking the material of the artificial wooden floor
An excellent hotel to stay if flying from Milan Malpensa. We have used it before and gone back. Great Pizzeria along the road. Easy acess to Arona and Lake Maggiore. Clean, modern and comfortable. Would definitely use it again if the price was right. Nothing
That they accept pets! No restaurant facilities outside of breakfast hours. One does get hungry and would like to have something to eat in house without always having to go 'out' for lunch / dinner. Snacks would have been nice!
Location- adjacent to the town square, on the lake. Restaurant- very good food at reasonable prices overlooking the lake. Room- average size but a small balcony and a view of the lake. Sun decks on 2 floors overlooking the lake You have to pay for WiFi and it only works near the lobby. At breakfast, you have to pay extra for eggs and a refill on hot drinks. Though you can swim in the lake from the hotel, the access was poor.
Lovely location, beautifully decorated, clean as could be, a wonderful breakfast, good beds...and totally charming!
Very elegant and comfortable hotel. Excellent breakfast. Hotel is situated ca 10 minutes walking far from the village.
We found Micheal very helpful, warm and friendly. The rooms were nice, the location is fabulous. The reception staff were very helpful and friendly.The food was delicious. A part from the lovely smiley girl at breakfast time, we felt the staff in the restaurant were rather surly and not very approachable compared to other michelain starred restaurants we have been to.
The Villa Crespi is an architectural masterpiece and a joy to stay at. Sop well appointed and comfortable Slightly too laid back at times so that they took the eye off the needs of the client and a bit pompous in the restaurant
A stunning piece of architecture with a real wow factor. Posh without being pretentious. We were told that the very expensive restaurant catered for vegetarians when in reality they tolerated them only. Had a very disappointing main course as part of an otherwise lovely meal.
Very helpful staff. Excellent breakfasts. It wouldn't suit anyone with mobility problems
The friendliness of the staff is unsurpassed and the Restaurant Olina is worth a trip to Orta san Giulio.The breakfast buffet can match any 5 star in terms of selection. Location is as central as it gets and the room we had was large. Signora Daniela obviously sourced the furniture at the 1973 IKEA sale. Time to consider a visit to the next sale or alternatively to a local garage sale for a refresher
friendly helpful staff lots of steps to room
The breakfasts were excellent. Excellent hot water in the bathroom. Discount for meals in nearby excellent restaurant. Location - is easy walking distance to the centre of the town. I was in a room not in the main hotel so had to walk to breakfast in another place. The weather was chilly for much of the time and it was impossible to get the the central heating to work. The room was clean but very basic.
I had stayed here in 2009 and requested the same room and they had succeeded in my request. the hotel staff were great letting me print my reurn boarding cards Thanks tizannia Just fab staff Nothing, for would be travellers there is a little noise, some rooms over look the street. But its quaint and its a bit of local life
The view from the hotel they placed us in Hotel Ari was excellent. The staff were extremely attentive. The attached restaurant was superb. We ate there every evening.
The central location and breakfast
Good location and ambience.The breakfast is something to savour!!! No bad points
It was cheap, clean and recently decorated/refurbished by the looks of it The hotel is near a school and the children are out playing and making noise early in the morning.
The room we had was more like a small apartment than simply a hotel room. We had to climb several floors to get there but it was our choice, and worth it with a view across the rooftops to Lago D'Orta. The location is excellent and while the decor and furniture were quirky and more than a little Spartan we would not hesitate to stay there again. .
Very nice place which has been carefully rennovated to a high standard. Large rooms, lovely grounds and excellent staff! Road up to the hotel is a lttle rocky and could be resurfaced
Lovely and beautiful restored farmcastle, with a beautiful terrace for breakfast and dining outside. Kind and helpfull staff. Good Italian food! Nice atmosphere. The spiral staircase that gives you a hard time to get your suitcase up to your room. Not to find with GPS, called hotel for driving instructions.
All staff at the hotel were wounderful. Location is very good.Nice dinner and breakfast.Especially hotel staff recommended local wine was so nice. Need a fridge in the room.
The location, view and the funky room Bed low and no reading light
The shower and the amazing view from the balcony. Shower needed a better/ deeper tray to collect the water.
Incredible breakfast, nice view It should have clear guidance for the method of transport to the hotel from the train station and clear indication to where to check in
The proximity to the square and the lake was fantastic. I loved the views from our loft room. Apart from the breakfast staff the hotel staff were very nice, friendly and helpful. Unfortunatley i didn't like the breakfast staff. They were not very friendly. I tried to order a cooked breakfast but it was inedible as it wasn't anywhere near cooked. New breakfast staff who actually like their jobs will only enhance the hotel.
Reception, restaurant staff excellent. Breakfast truly international, and generous. Bed not exactly comfortable. Cleaning staff cleaned well but forgot to replace towels and other things in the room. Had a free bar fridge but it remained empty the entire time. Powdered milk only for your tea and coffee. However location is excellent. The associated restaurant Hotel Olina was the best restaurant we ate in. Very nice front of house and restaurant staff work hard to ensure you are well nourished. Great food. Easy walking access to lake and village. Remember to leave your car at entrance to village and take the free train down the hill. Or if you are travelling light you can stroll into town very beautiful location. The 'free' bar fridge which was empty ;-). Lack of UHT or fresh milk in room for a cup of tea. Both of which I asked about but was not followed up on.
Wonderful location overlooking the square and lake, incredible selection of food at the breakfast buffet, rooms spacious and staff very friendly and helpful. Showers are a bit overly modern and tended to leak water into room if not careful.
The hotel stuff were very friendly and helpful.The location of the hotel was a right side of the old Piazza. We had difficulties in access to the hotel by our car. The access street was very narrow with a lot of people during summer time. You have to go thought the street for unloading your luggage and drive back the street to designated parking lot where was far from the hotel. And you have to do the same things again when you leave. Addition to this, the reception of the hotel is apart from the hotel building. With my poor Italian, I could not understand where the reception was.
Interesting design elements, nice location, except for the comment below. The lady who greeted us and checked us in was charming, but the man who was setting up the breakfast was rude. Difficult to get to. Only window opened on to the main square right above the most popular bar in town. Very noisey late at night, even though it was a Thursday.
It was right on the lake. This wasn't like a hotel more but more like a block of apartments. Noisy ones with paper thin walls. The floor was made entirely of rough concrete and we had a young baby crawling around. He cut his toes on the floor. The cot provided was a travel cot and broken on one side and the mattress was so thin we had to layer it with several blankets for the babys comfort.
Location of hotel; room was adequate but had a fantastic shower Hotel was very noisy; breakfast was poor; struggled to get an iron, when we did get one, they didn't have an ironing board to go with it. Hotel did not have its own reception - this was based in a separate building - therefore there was rarely any staff around if you needed anything