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there was a problem with the e-keys. they didn't work.
Not Much The Staff was very cold, the bar smell of cigarette smoked, the bath was dirty with hair from previous guest, the room decoration is dated. Not what i expected from a mercure hotel what so ever.
It is comfortable, quiet, clean and convinient. The breakfast was reasonably good. The front desk service was fast.
Very convenient to where we wanted to be! And the Front Desk Staff were wonderful. The pool was cold! The Whirlpool did not work!
The room size was good and the swimming pool, sauna and spa were great to relax in The only thing I would change is the payment for the slippers to have access to the swimming pool etc. It is ok to charge extra for those not staying at the hotel but for guests this should be included in the price of the room.
The hot tub and pool were clean and not full of kids for my use. Parking was not an extra cost and the parking lot was safe. Loved the location as well! A great hotel in a nice part of Hessen!
The room was very comfortable , the services & facilities of the hotel were very good . More then this , the food was tasteful .
Comprehensive breakfast friendly staff. Comprehensive breakfast although rather expensive. If claiming on business expenses this is not an issue, but for non business travellers this is quite an expense over 4 days
Very good breakfast, wide range of foods even fresh juice is available The beds are very uncomfortable, rooms are in need of a general overhaul
Great food! Nice pool.
Beautiful room and facilities with a spa and restaurant. Located close to train station and the downtown area of shopping and touring.
The location is excellent and the staff were all very friendly. The breakfast was delicious and the room to an excellent standard!
Location, facilities Not really a five star hotel; more like 4 star
very nice hotel, nice surrounding, just at ease
parking, cleanliness, good restaurant no pool inside the hotel
The professionalism of the management and staff and the friendly approach to expatriates. Convenient location Difficult to criticise your performance
As a regular visitor on business by myself , I have a preference for Steigenberger. Always excellent service and friendly staff. This time I was with family for combined holiday/business trip and also for family it is a great hotel. Although no real kids facilities, the staff is very observant to a kid's needs by providing colouring books and pencils for dinner and lunch. The food was OK, but not so special. Steigenberger at Frankfurt Airport has a much better restaurant. Waiting for your drinks in the bar takes a little long as bar is not always occupied by staff.
The room are wonderful and very big
This is a very good hotel, if you have the money go and visit it, if you don't have the money, you should probably also go. The building is very spectacular and makes up for some minor shortcomings.Nice garden. Good staff. With about 50 rooms it is not crowded. The Superior room I had was good enough. There is only one small elevator, they do not have draft beer. The beer as well as soft drinks are for some unknown reason all served in wine glasses. The breakfast is less spectacular as is possible in larger hotels. But it will do. The combination free minibar and many alcoholical beverages in a minibar probably gave some complications, so the minibar is free, but if you want strong liquor in your room it is roomservice or bring your own bottle. There are just 2 beers in the minibar, the rest is soft drinks. These minor drawbacks are more than compensated by the positive points of the hotel, so for me it is a perfect 10.
Staff was very helpfull & the hotel was a grand old world castle !!!! Very good value for the price. no
Everything exceded our expectations. The hotel is a farytale castle, in a fantastic royal park, now the most beautiful golf course in Germany. It is full of works of arts and the staff looked after us in an unforgetble maner.
we liked the royal atmosphere ,nice breakfast terrace,gardens ,cleanliness ,minibar for free unfortunately no airconditioner in the rooms ,we had to keep the windows open and flying insects were coming in the room wich scared our children
Highly recommended, excellent breakfast & restaurant.
Hotel and staff were flawless. The hotel was magnificantly regal, well kept, and comfortable. The staff exhibited the utmost professionalism in service and attention. Staff members were courteous, friendly and helpful - no pretense. The food and wine selection in the dining room were outstanding. We were more than satisfied with our stay at Schlosshotel Kronberg.
Beautiful hotel No airconditioning
I really needed to Stay in Schloss Hotel and play golf daily.Unfornuntely because of rains I could play once only. Otherwise stay was comfortable.Availability Of Taxi from hotel to Kronberg Station & Vice versa is a problem. I had to walk on 3 occasions. Already stated above....Taxi issue.
A nice touch in the heat of the summer was that none alcoholic drinks were provided free of charge in the mini-bar.
Really amazing old castle! Worth of money. I thought germans are good to organize but the record keeping of breakfast guests changed each morning.
We loved the location and enjoyed the traditional style, architecture and feeling of the hotel. Pool was a nice bonus.
Very good fitness/leisure centre. Room was spacious and very quiet. Breakfast buffet was extensive and waitering staff were very good. Location (usually - see below) very good. Plumbing was of a surprisingly poor standard for such a brand new hotel; the bathroom floor was flooded on the first morning of our stay due to poor drainage and there was no curtain over the bath, meaning that taking a shower mean the room became flooded. What disappointed us most, though, was the fact that the Kurpark, which the details about the hotel had shown (correctly) as immediately adjacent to the hotel, was closed off and only accessible (at a cost of 14.00 Euros) as part of the Regional Garden Show running until October. This meant that one of the primary reasons we had chosen this hotel (its location) was much less in accordance with the actual situation than we had anticipated.
Very efficient, clean, good parking. Souless, but it was only 6 days before christmas.
The location near the park Distance to reception from frontentry too far
Breakfast was very good. Room was large although beds were low to the Ground. No Shampoo, conditioner, etc. Only a dispenser on the wall. Not to be compared to business amenities at the Hilton.
The Dolce is situated next to the park, is very quiet and has an excellent breakfast buffet. It is close to Frankfurt, so very easy to get there (40km by car)
Very nice location in the "Kurpark"
We had a very good overnightr stop at the Maritim and enjoyed our stay. Excellent Breakfast Buffet with very helpful staff. Secure parking in underground car-park (chargeable).
Location Tv channel were very limited, Internet should be supplied in the room as the hair dryer ( it is a must now), activities in the hotel were very limited ,
No sheets except fitted on mattress
I have been staying at this hotel for the last ten years and I have always liked the hotel. It is in the centre and the view facing the park is exellent. No.
Very good hotel, great staff, great food but lacks room cleanliness. However, I do recommend the hotel.
Ease of booking in and out - in fact reception was well organised with very good and helpful staff. Not to keen on the buffett dinner
Excellent management The housekeeping still lacks.
Very good buffet for dinner
Good value for money especially for family with children. The drain empties extremely slowly in the shower room... it was like a pond when we used the shower.
Hotel was very great There is no smocking zone in the hotel. So the people is smocking in front of it and it makes noise during the beginning of the night. My room was up to the front of the hotel. Otherwise, very great hotel.
Clean room. Friendly staff. Free wireless internet in room. The room was very warm, and the cooling wasn't effective.
The hotel looked very new, the staff spoke well english and were well above normal helpful. Safe parking in-house for 10 euro with direct access to the hotel. Very good breakfast, though it cost 19 euro which I find more than enough. The only thing I can say I didn't like about the hotel was poor ventilation on the bathroom sowhen showering the mirror got cloudy immideatly. That's a very minor dislike though:)
comfortable beds very poor shower design, water gets all over the floor. Industrial location.
Nothing The noise, very poor service in the bar/restaurant, additional costs for internet use (which is ridiculous) and parking, loud parties on the weekend until 2am/ 3am in the morning right under our bedroom with a lot of cigarette smoke entering our "non smoking" room
Both children good stay in babybeds in the room Diner was not soo good
The hotel was very comfortable and convenient for my specific requirements. The lady at reception was very welcoming and very helpful.
Very comfortable room - Nice location - Parking in the hotel but also outside in the street (parcometers). Very good breakfast.
the room was very hot, had to keep the door to the balcony fully opened
Spacious & generally very quiet. Central location opposite park. Excellent breakfast which was served over a long period. Kitchenette Bedroom of Suite 114 directly above breakfast kitchen - noisy from 6.30 onwards. Kitchenette had no pans or utensils of any kind
The quiet and the central location of the hotel.
Balcony was great; Breakfast was great
The room was nice and comfortable. All hotel rooms have not air condition.
Big and nice room facing the beatiful park (a little noisy because of the street traffic). Good breakfast. The bed sheet and pillows covers were not changed at time.
The hotel management were very cooperative and approach our needs. the location was excelent few minutes from the train station which took us 15 minutes to the fair ground. no.
The service by the staff at the checking desk. For a small town, the area is very nice and a lot to do.
Very friendly and helpful staff, service orientated
The fact that was really located within a castle The size of the beds- they were way too small
Nice and friendly staff, very good breakfast, great location as a part of the castle and very good atmosphere.
Food good, choices for vegetarians. Swimming pool, sauna and fitness room good. Breakfast good. Parking good. Easy to find. WiFi in room but by subscription. Only 5 German channels on TV.
It was in a lovely location with good facilities and well appointed. The restaurant opposite was very nice too, as was the locally brewed beer. Not enough English literature / advice; parking was very confusing.
Beautiful location but the rooms require upgrade. There isno minimal luxary..
Beatiful hotel at beatiful city, good food, good parking, good location, good service.
Location is remote, peaceful, and quiet. Lack of things to do near by, but one could drive to Limburg or Cologne to spend the day. Also, the single accomodations are small, not something you would expect in a large castle/hotel.
Nice environment. Staff is very helpful. Good price/comfort balance It would be easier to have WIFI in all rooms
quiet too hot on the 3rd floor and bad ventilation. loud when windows are open
A good centre for my needs and a very good breakfast
The room was perfect, a bed set up for our toddler and a crib for our infact on our arrival. Great price if you book early enough. Breakfast was quite expensive, 17 Euro per person, it was good food but didn't really warrant such a high price tag.
Value, location Staff not that friendly
Quiet hotel and good location
I liked the fact that is strategically located, close to the Taunus Valley and Frankfurt. Breakfast is rich, but expensive.
the breakfast the diner was very bad
The room was comfortable. I had requested a non smoking room but the room on the second floor was for smokers and reeked of smoke even with the window open. I didn't find the staff very friendly.
They charged additional for breakfest!
Supermarket "toom" is just nearby the hotel. Quite convenient to buy something no free wifi
I thought the buffet breakfast at 15 euros was a bit expensive.
It was easy to find. It was close to station. So, I was able to use the train from Frankfurt.
No complaints at all. I would stay there again Restaurant a little limited in its menu. Not near the centre of Oberursel - you need a car to get there.
Smiling and friendly staff, spacious rooms, quiet location, excellent dinner restaurant.
The pretty surroundings and quiet nights were so impressive. Hotel staff is very nice. Michael lent us a book when we wanted to explore the Hessenpark. No.
It is unique with its 18th century design. Felt like you were transported into the past. Do not miss a tour in the park. The mattresses are too narrow.
I didn't like the fact that there was a smelly dog lying in reception when I got there that refused to move. The receptionist - an aged gentleman wasn't very forthcoming with information or of any assistance, parking was horrendous. The 'shower room' was an after thought within the bedroom, which was little more than a trickle. I was kept awake by the television in the next room being too loud, and was woken at 5.45 once again by the tv next door!! All in all I would neither stay there again or recommmend the hotel.
Historical very lovely guiet hotel with friendly staff . Good location.
Very friendly staff, hotel room is very clean... very high value for money
Very comfortable historical hotel in the center of the city
Hotel lies about Airport shuttle service, cost $100 to get to the airport, not worth it!
kindness of staff see before
The hotel's germany traditional style and location (near to station) were good.
employees were extremely helpful and nice, i had a very nice room 201 with beautiful view of course the toilet in the middle of the room is not ideal
Friendly staff and good location near shopping area No english TV or newspapers. Pillows very hard (foam) - I prefer soft pillows (feather).
This was one of the most pleasant places we stayed. The room was immaculate, Frau Siegsmund, the owner, was extremely accommodating. She even offered to go to town with me to help me buy presents for my daughters. The meals were good and the dining room let us eat even after we overslept .
One of the nicest hotel rooms we have ever had. All staff friendly, courteous and helpful. Restaurant and staff amazing. No tea making facilities in room.
The food is world class Internet access was intermittent
All > No.
Exceptionally friendly and helpful staff combined with tradition rich hotel and wonderful food in the restaurant. Minor issue with the strength of the wireless internet connection-- easily remedied.
cvery good breakfast and nice and big rooms Internet connection not available in the room (at least not in the depandance were I stay).
Spacious room in quiet location with a very freindly staff for a great price! Convenient to the spas and downtown...etc. We will return again. none
Extreme noise during the night hours due to local traffic on the street side of the building.
The staff knew exactly whom we were and were very helpful.
Receptionnist very friendly and helpful. Room was very clean and large which is not European standard. Usually in Europe, hotel rooms are very small, but in this hotel I was very satisfied with room and receptionist. Also breakfast was very nice. Price is a bit higher than other hotels around but it's worth of it
i was unexpectedly upgraded to a suite, which was very comfortable. Rooms are quite spacious in comparison with many German hotels. Also, the combination of both shower and bathtub was exceptional. Small and high window (I am a short person!) gave me no view of outside.
central situation, nice staff, good bathroom, good breakfast uneven floors (easy to trip), would have liked an indoor swimmingpool
very friendly staff,next to kurpark and city.
No unpleasant surprises. very good bed. The neighbour had the TV on most of the night - not much to do about it
This was advertizet as ski hotel but there was no skiing
The hotel was very peaceful and relaxing. The staff were very helpful. Booking website said that the hotel was 7.5km from Kronberg - it was more than double this distance.
Helpful reception loaned me a map. Rip off internet charges in the rooms