Excellent staff.Hotel well maintained nice little beach and a very nice atmosphere considering it is a fairly large hotel.We holiday a lot but since we discovered this hotel five years ago is always features at some point each year.Food is avarage breakfast is the beat meal.
the food was ok, the coffee is not good though. Stuff is very helpful. The rooms are very clean. The beach in front of the hotel is very small and not that nice, one needs to walk a bit to find a a better spot. It gets very windy too at Costa Calma sometimes making it difficult to swim.
I liked the varitey of food in the restaurant and location. hotel is situated on the beach front and has its own beach and sunbeds that guests can use free of charge.
The vieuw was beautiful and it was very quiet. Staff was very nice, especially Lynn Prins from the reception.
The peaceful area, not too many people at this time of the year.. Nothing
very good hotel, good food and facilities, many sports the showers in the rooms do not work properly to the extent that they are unusable going from too hot to use to too cold every 10 seconds, according to reception this is a hotel design fault on all rooms and cannot be repaired?????
every thing was good, food could be better, nice weather, very kind, polite and helpful stuff. room cleaning was terrible the same towels for all days, don`t know how to clean the floor, problems with english language.
the room was great,clean. the staff was very kind,helping, give a relevant information about the facilities.
pool area slow service at bars some staff more competent than others !
Very relaxing, close to lovely beach, short walk to main resort , relaxation, relaxation!!!!
all inclusive food was great, lovely clean beach and hotel, very friendly staff Having to pay for sunbeds and parasols at the beach while being on an all inclusive holiday
Very clean hotel, outstanding food, nice pools, good localisation (in the middle of Fuerta), nice hotel beach with lagoon, lovely and quiet garden Close to the airport so sounds of planes flying just above the hotel was little annoying especialy in the morning, beach with no waves
Location, public areas free wi-fi , also public areas beautiful. Reception staff rude, and unhelpful. A very bad smell in room all week. Sun only shine on balcony for 10 mins a day. Requested Sea-View, tried to charge me extra, even though this was never mentioned when booking. At breakfast in restaurant, cups and glasses allowed to run out, never replaced. And surfaces not wiped.
Food popup ads, using internet connection it drove me crazy. There was no No live Euro 2008 matches shown n the hotel. I had to watch in bare outside the hotel even though they told me there will be euro2008 in the hotel when I called them before I booked.
The Food was fantastic and very good value for money, so was the evening entertainment While the hotel is very new, the bath had rust in it which was very off putting so I kept covering it with a towel and the washing line outside was broken which was very unsightly
My fiance and I were very impressed with how well the staff spoke English, and other languages, that was a big help. We also liked that the hotel had a listing of things that we could book to go do. I would recommend the Jandia trip, and deep sea fishing. The hotel is right on the ocean and just a 10-15 minute walk up the beach to a lot of different restaurants. I think it had to do with either the weather or just what side of the island we were on, but it was very windy. It was less windy on the south side of the island.
The food at dinertime was often cold. The employees weren't aware of each others ways of working. For example. The emloyees in the bar didn't know where you can get your towels?
Excellent, and have already booked another week at the end of October
This was our seventh visit to the hotel, we find it is first class and nothing is too much trouble.
Very close to the beach, with good access.Excellent food an choice. Evening entertainment OK for young people and children, but standard of adult shows and outside acts have fallen, too many cheap shows by entertainment staff.
The perfect position The system of reservations. The reception was not able realizate our booking wishing
It was our second time in this hotel. We really enjoyied it. Its located only few meters away from the beautiful beach. The food in the restaurant was brilliant, so much to choose from that we couldnt decide what we want. The stall was very nice and the rooms were always very clean. The high amount of german people doesnt mean that everyone speaks german. We were in the spanish speaking country so it would be very nice to hear hola or buenos diaz in the morning instead of guten morgen.
Staff is very friendly and helpful Hotel is showing signs of deterioration. Breakfast buffet is poor.
Very comfortable hotel. Very nice personel. One thing demolish this paradise. It is near neighbourhood of wastewater rafinery. When the wind blows from wrong direction it smells badly.
peace and quite rooms need to be refurbished
breakfast , atmosphere , personel and nice bungalow very hard and noicy bed
Furnishings in the rooms were very dated and basic - not what I would have expected from a hotel with this star rating.
Excellent service of the staff, good breakfast, nice location Bad smell of the purification station ion the neighbourhood
C'est un site trÃ¨s bien situÃ© et avec un Ã©quipement des plus complet en plus d'Ãªtre un bon rapport qualitÃ© prix Ã€ notre arrivÃ© on nous Ã attribuÃ©s une chambre studio alors que nous avions rÃ©servÃ©s un appartement une chambre , nous leurs avons fait part de leurs erreur. Il nous on dit qu'il y avait eu un dÃ©gÃ¢t d'eau et nous on proposÃ©
the clealines and size of the rooms, and the views yes, the lack of english speaking staff. the food was dissapinting and not of much choice
privacy, helpful friendly staff; tidy clean appartments; good food and friendly atmosphere and close to beach and all amenities.
Very quiet.Friendly,responsive staff.Beach is very clouse.Good restaurant.A place were you can trully relax in the quiet.Very nice dog at the reception. Not always perfect room cleaning.
we liked the location and the easy going attitude around the complex,good time. We felt the room decor was a little tired
mosquitos in the room
The hotel was very basic but clean and located near the beach. The staff was very friendly and helpful, especially Jose at the bar ;-) The hotel is a paradise for German pensioners - it was too quiet for us as bar was closing at 10.30pm- young people should opt for more lively resort.
i love access to the beach just 5 mins, and there are beautiful beaches, with blue flag and you can cook stuff there and shop is in hotel area..what is absolutely fantastic...great holiday...room 719 fantastic view of the ocean...staff is friendly and reception helpful..there is a hotel dog as well...funny
Clean and quiet apartment, close to the beach, with kind and helpful stuff and a useful on-site store. Hotel’s policy of not providing soap for bathrooms and kitchens. Beats me why!
High standard of food in restaurant. Room had good view of pool and sea. Pool area good. Some of reception staff unfriendly. No courtesy room available on last day. Room service not as good as it should be for that standard of hotel
fantastic setting,the swimming pools, the varied and plentiful breakfast buffet the staff at the reception and the swimming pools was very unfriendly
spacious rooms, unique gardens, very tasty and diverse food, excellent entertainment program, good swimming pools, great place to relax. You can find all necessary facilities in the hotel complex without leave it. If you want to swim in the ocean, you can easily reach nearby sandy beaches. Waiters at the restaurant don't speak English. Since the hotel complex has excellent exterior that requires more to reflect on the details in the rooms, for example, TV sets to be replaced with modern TVs LCD. Put into the room coffee and tea-making facilities
The impressive architecture of the hotel and its surroundings. Restaurant food excellent with first class service. Night entertainment fairly good considering in a hotel. No
Personal was very friendly but only reception spoke English. Hotel and rooms were very clean; pool was beautiful, especially the sea water pool. Restaurant was excellent, but I’m still don’t understand why one has to pay for drinks at dinner even it is water. Generally the hotel is great and I would recommend it for my friends.
The hotel gives a magic atmosfhere. The garden, the palms, all the trees are so fantastic. The perfect place to relax, enjoy the sea, practise any kind of acquatic sports, windsurf, kitesurf, sailing, diving ..... The restaurant is very good, people can enjoy the meal in front of the sea. All the staff are very kind and friendly.
The only one thing was the receptionist as she was trying her best to make all be as easy as possible. The Hotel is in bad condition, doors are not closing properly to my room nor entrance. Facilities inside are like from 60'. In my few days stay they clean my room only once.
During my stay at these family orientated apartments I relaxed by the bar in the pool. I also enjoyed sunbathing by the three pools. I enjoyed the family entertained and the enjoyed the food. There is loads to do in these apartments. They should be ranked higher than two key. I am fussy. Staff are great and very child friendly. Kids club brilliant. Nothing bad to say about this hotel. Taxi to the centre 3 euro and the taxi service is brilliant. You only have to wait 5 mins if even. thumbs up...... The apartments were clean but the maids didnt come everyday but when they did the were good. Think they come about five days out of the seven, which is good but when you travel with kids it is nice to get clean towels and that everyday.
The room has what an "apartementos" needs. If you wan't to do anything other than lying at the pool side you have go 2 km away. This even includes restaurants - at least for the time being, a lot of construction is going on at the location ("nueva horisonte").
staff very helpful
very beautiful island...nice weather during 21.12.2007 - 01.01.2008 you need a car to go to the beaches the WEB is very bad and expensive...if you want to check the web in a daily basis forget it.... price is ok in relationship to others WEB+cleaning+pool cleaning
The price, receptionist lady's smile, well equiped, It wasn't
I love the hotel.We stoped there for a fifth time, but we found that the shop that is in the hotel was almost empty, food choice was poor in the restaurant , but still good taste. It is nice hotel to stay if you want to have a very quiet holliday on your own or with family, there is nothing going around. Just bar open in the evening. Good for family with small children, staff very nice and helpfull. I would come back. Swimming pool for children was very dirty for the whole week, no one bother to clean that. Brrrrr
Very nice, super price :) Good for people who do not have big demands and big money ;) But remembre, it is not ***** Hotel. I
it was easy to find hotel was good enough but we did not like the area, wont stay there again on account of that but it was very convienent for our stopover to the airport
Met our needs for a short break to visit friends
Location of hotel, cleanliness of room. We stayed in Junior Suite with our two young children (age 1 & 3), room was perfect. Entertainment at night was also good. Not enough staff on in dining room to take drinks orders at night. Swimming pool was supposed to be heated but was not.
Really liked everything, location, beach, hotel! Would definetly return!!
Hotel was lovely, staff were friendly, welcoming & approachable & food was good. Pool area was really nice too. I didn't have any complaints
The facilities and servces were very good, with the room cleaned daily to a high standard and we found the staff flexible and very accommodating to any requests that we had
the frendliness of staff all good
The breakfast was splendid. Furthermore we liked the friendliness of the staff and the all-in formula. There were small renovation works at the swimming pool (Nov 2010). Hotel Management apologized for this, and in the end we understand that this needs to happen in low season.
Location and swimming pools Our room. It was awful. We spent a whole week looking into a shopping centre wall. We asked to be changed but they could not. Make sure you never stay in room 528 or 529
The breakfast was excellent, the evening entertainment enjoyable and the location next to the beach and shopping centre was perfect. A minor point, but we would have expected some comlimentary bottles of water in the rooms
Excellent location and facilities with helpful staff. Close to airport and local facilities. Car hire available on site and next to very large shopping centre.
A very enjoyable stay. Bar staff very friendly (muncho) but not overly so. Some of the sunbeds were uncomfortable and needed replacing.
The walking distance to the beach, the fully self-contained apartments, friendly staff and great service! We were slightly disappointed with the room we had, we had to sit outside on the balcony in one particular corner to get WiFi access. The bathtub was a bit smaller than the one we had the previous time we were there. The balcony was on the walk way, so not as private as last time we were there. However, all in all, still an enjoyable experience.
Very clean, new infrastructures. 5 min walk from a beautiful beach.
very nice hotel air conditioning not functioning
Spacious, clean appartment. Friendly, helpful staff. Excellent choice of food in the restaurant.
Everything was perfect. Big rooms + big bungalow apartment. Clean and nice staff. We think it should be a four stars and not 3 stars one.
Location, privacy, weather, convenience