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the hotel dnner and service was excellent, breakfast staff not to be seen when found not so helpful more interested in clearing tables
very clean and comfortable room. Quite and nice suroundings hard to find
The kids liked the X box which was free in the foyer and the assess to a PC Evening menu
Stayed here before, acceptable dining with polite service. Adjoining rooms for us and the children. Handy location, with better standard than other hotels we have tried nearby. Booking was confusing, with no apparent option for children's rates. They appeared on the form as adults! I had to print off seven pages, mostly in foreign languages, in order to retain the important booking details, which were in tiny print buried a long way down. Tried to charge for breakfast even though it was paid. Had to show the printout of the booking even though we had checked in with it, otherwise they wouldn't believe it was paid! Internet was free, but timed off every twenty minutes with a tedious logging on process required each time. Swimming pool bitterly cold.
easy and clean nothing
Nothing, did not worth the price. There was a problem on the pipe of sink and toilet water come into my bath all over! It was extremely disgusting and smelling s..t all over!!! I just can't imagine how it would be if I would be inside the bath! arghhh.. It was late at night and they changed my room but there was no privilege given as apology for the disgusting experience, not even a cup of cofee next day!!! The hotel has no privileged location at all, it is actually besides all the budget hotels with actually almost the same room quality I would say. Charged wifi. Would never stay there again!
Lots of outdoor space for our two young children. Children got a welcome gift and toys to entertain them at dinner. Room was very cramped, rather dark and in desperate need of a makeover. No-one explained how to get the sofa bed into two single beds. Pillows were lumpy, itchy blankets instead of duvets.
Very clean, comfortable, good food, staff excellent. Secure parking also a plus point Although food was good it was expensive ok for a few nights. Gps instructions were not correct if using a sat nav would recommend you use the hotels address.
This is a very good functional hotel for a stop off. Nice room, pool, and good breakfast. It's a drive to get to centre of Rouen.
After initially being put in a room where the drain in the bath was blocked, when we complained, the staff on duty acted quickly to change us to a superior room. The room wasn't ready when we checked in after midday and the staff on duty at the time seemed totally disinterested. They weren't really geared up for tourists (unlike Novotel at Caen, where the staff were very friendly and helpful indeed). Also worth saying that the "hot" breakfast was warm and not very good; better to avoid paying for breakfast and eat fresh food in a local cafe.
secure parking and pet friendly. Unable to eat in hotel on evening due to a wedding. We were not informed prior to our arrival. However a restaurant was recommended just down the road and this was excellent. So no complaints.
good for an overnight stop
Good value meals Bar area closing at 11.00 pm
Parking Wireless Intenet No
Good food menu
I used the hotel for a one night stop over and found the hotel clean, comfortable and good value. Remember this chain is providing clean and comfortable accomodation to a budget so dont expect high end luxury. Make sure you have good directions before you leave as relying on the french post code alone on the satvav couldnt find the address.