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The hotel is nice, friendly stuff,We enjoyed staying there.
clean and spacious rooms
The warmth of the staff and the good food No directions for the heating and we didn't realise that we could control the heating through the aircon so we were much colder than we needed to be.
The hotel was lovely and clean and the staff were very friendly and helpful.The food was excellent. There was a wedding dinner taking place whilst we were there but it didn't disturb us one bit, because we were far enough away from the dining room.
Good location, good view, quiet, friendly staff. Close to a lot of beautiful scenery. We wanted to stay longer. Close to Lake Como, Lago Maggiore, Lake Locarno, Bellagio, etc. Maybe too remote for some, sort of far out in the country, But as noted above, close enough to see the beautiful area by car.
the room seems new it was clean and comfort. to room was far from the parking with no elevator . the water Pressure were very low you couldn't take a shower
It was wonderful. Clean, comfortable, good food, reasonable prices, helpful staff, lot of parking space. It is a relaxing choice.
location is the best thing about this place. very small rooms.
proximity to Lake Como for an affordable price with breakfast included. Great family hotel in a beautiful location. Great pool
Very charming, family run traditional Italian hotel. Straight away we were greeted with a very warm welcome, which was extended throughout the stay. The lady who's name illudes me (but literal translation was 'peaceful dove'), was one of the friendliest people we encountered on our tour of Italy. The charming pool area with splendid backdrop makes for a relaxing setting. The coffee at breakfast was very nice. No lake view, but with all day spent at the lakes, the mountain views were welcomed! The breakfast room was cladded in net curtains, please open them, let some natural light in and let you're guests enjoy the splendid views (I think in the height of summer you could probably sit out on terrace for breakfast).
Nice location too focused on German customers
The facilities for the children were fantastic. They have the best tube slide so this was the main focus for my sons age 6 and 9. Breakfast was lovely. The sheer amount of facilities for families is brilliant and the best I have come accross. Views from rooms are beautiful. Staff are friendly. The suite had a kitchen area with nothing in it, so no kettle or cups, this ws annoying and meant you didn't have flexibility. The info in the rooms could have been better so that we could have made the most of it.
The perfect combination of a 4-5 star hotel (for the parents) with a child-friendly environment. The diner formula is simply the best I ever encountered.
Since the moment of the arrival till going home it has been the most wonderful time spent.I had already reserved a number of massage sessions in the Wellness & Beauty center of the hotel.My day started with a swim in the pool, then breakfast.By the way here I had had the most wonderful breakfast!!!The Wellness centre is well considered with a contemporary design and choice of relaxing color.I liked the anti stress massage most. It was done with candles of Shea butter. Shea butter was slowly melted with the heat of candles on my skin combining it with a massage. It made me feel very pleasant and relaxed.Before departure I booked myself for the Well-being week in autumn to make trip home easy!Fantastic SPA Holidays!!!
We really enjoyed our stay at this hotel. The rooms were very nice, with fantastic views of the lake and mountains, and the hotel was very child friendly. I would highly recommend this hotel.
Excellent hotel for families with young children. They really do cater for the kids in every possible way. Fantastic location with great lake views. Rooms were large and functional but not luxurious.This hotel would be fantastic in summer with its location, pools and lake side. Not so in cooler weather however. The main diningroom is a little small when the hotel is full, forcing guests to wait for tables.
Service was impeccable. The resort was a true oasis and the staff did everything to make our stay enjoyable. The scope of children and adult activities was very impressive. We had a wonderful time and would certainly return, hopefully, for a longer stay.
Very friendly staff, excellent accommodation with good views good facilities
free internet access
Wonderful location, great service, excellent food, elegant hotel
Location, facilities, room I was very unhappy with the service I received at the beach bar
Fantastic old style hotel with great facilites and great staff. Just about the best location on the Lake Como with great views over the lake and Bellagio. Bad Internet service and ridicoulous to pay extra given the EUR 500+ daily room cost
the view of the lake
Very nice location and facilities. outlook from restaurants and bars over the lake very impressive. Nothing in particular.
great place, would highly recommend one of the finest hotels in italy i have benn too. none
This place is fantastic. The day spa is superb and service tops
The Hotel looks very nice from the outside. Furthermore its situated in Tremmezo which close to a lot of nice place like Belaggio, etc.. The reception staff is very friendly and helpfull. The rooms need a lot off refurbishing, its not looked after for a long time. Also the rooms are very noisy, you can hear everything what happens next and above you. The waiters aren’t what you would expect for a 5 star hotel. Long waiting times for drinks and food. They don’t seem to enjoy serving you or answering question. The food and drinks are extremely pricy. I have stayed in many 5 star hotels but this is definitely overpriced. Also the waiters and many other staff don’t speak english. Not a problem when you stay in a 3 or 4 star hotel. It can be charming in the begging that they don’t speak English but i would prefer they would speak English
Grand style of decorations, yet very comfortable, No
We have stayed at the Villa Serbelloni three times and have enjoyed the elegance, romantic ambiance and comfortable rooms. The food was excellent in both dining rooms and the service excellent. The concierge gave us good information. We were also given an upgrade....great. there is nothing we did not enjoy about the hotel.
One of the top hotels in the world. Every aspect of the stay was excellent.
Gorgeous hotel in a beautiful Italian lakeside town - spectacular setting, beautiful gardens - hard to get to but worth it - rooms and hotel kept very clean - crisp linen bedding - Concierge very helpful with car rental, day trip to visit nearby villa, dinner reservations etc. - delicious buffet breakfast Didnt realize Bellagio was so far north - hard to get to as you have to navigate along a steep, narrow, winding road - We did not know that you could take a car ferry from Como which would have made things a lot easier - However, the hotel was beautiful
The hotel staff was very accommodating. I asked if they could find the Venice marathon on TV and they found it. They massage person was willing to stay late to fit me in. The staff in the fitness center was very helpful. The bed turn down in the evening could have left a piece of chocolate or something
We were made to feel so special and nothing was ever to much for the wonderful staff
Wery fine hotell, service at top,good orchestra every night. One of the best 5 star hotel.
Mistral restaurant, quality of room, location and view; pool and lake swimming; access to ferries to wide range of destinations. The sommelier at Mistral was outstanding, as was all the service there. Our room (park view) was superb, spacious, elegant and had a balcony. The outdoor cafe - under the pergola - had much poorer service and value than any other part of the hotel and was disappointing.
Staff very eager to please Sadly our well behaved dog was restricted to room and non-public areas. He was welcome in the village terrace bars and surely could have been also welcome in the hotel casual terrace bar. We can find hotels more accepting of dogs. Hence my non-recommendation below.
Limited and costly use of the Internet or Wi-fi
Grand Hotel Villa Serbelloni did a fantastic job of taking care of us - very comfortable room, welcoming staff, and wonderful facilities. They were great with greeting you by name, suggestions on activities and arranging dining reservations. It didn't matter if you pulled up in a Bentley or not ( we didn't)
The only good thing about this hotel in all honesty was the location in Bellagio. First of all this is a rather pricey place. That is fine if the hotel is worth it. 5 * this is not, I can't even push to a 4 *. This was supposed to be the best hotel in Bellagio so we chose to stay here for our friends' wedding in Varena. The hotel staff was cranky - not a smile on anyone there, if you ever could find someone! I felt like I was in the movie The Shining. The hotel was very depressing, really in need of renovation. It smelled old and musty-- there were lace doilies with plants throughout the hotel -- I felt like we were staying with Grandma! Electric outlets in our room didn't work, nor did the safe. Every noise could be heard in the hotel, doors slamming, echoes. I do not recommend you stay here.
Staying in a room with a balcony overlooking Lake Como. The hotel staff was reticent to recommend restaurants aside from their own.
It has a good location and must have been a lovely hotel in its day. The hotel is old and dated.It was expensive and yet the carpets need to be replaced,the hairdrier was brocken,bed linen was a bit shabby.
Varenna is a beautiful place and hotel location is perfect This is the most overpriced hotel we ever stayed in. Poor service, hotel facilities and our room, very limited breakfast were not worth the money we payed.
The location and the view of the hotel was fascinating. The city of Varenna is a really nice place. The stuff of the hotel were very nice and friendly (especially the receptionist). The room was poor and old furnished, equiped (e.g. old TV set), however it was clean and the common areas of the hotel was beautiful. Because of the quality of the room we think the hotel does not reach the 4 stars.
Breakfast was good, yet served in a room away from the spectacular lake view which was a bit puzzling since that view is what they promote on their website as a selling feature. Bed was very hard and pillows thin and hard - I was glad we were only booked for 1 night on it. Given the star rating of the hotel, the bathroom toiletries & paper supplies were very cheap compared to other similarly rated hotels we stayed in this same trip.
The location was great and the view from our room could not have been better.
A great position, get a lake facing view
Beautiful view of lake and mountains. The hotel felt old but very luxurious. The room and bathroom were huge and very comfortable. Parking was scarce.
Location,fantastic view from the room,friendly and clean Room was gloomy,bathroom was small and shower was tiny.breakfast fruits were not ripe.
The view from our room and location It is old and needs major updates, parking is difficult
Very helpful and pleasent staff Nice large room with comfortable bed excellent location for ferry. Poor breakfast for a 4* hotel power bath and shower did not work properly Air conditioning did not work properly
Easy atmosphere, well run, well staffed and overall very friendly place to go to. None.
The staff are helpful, but not too intrusive. The location is fantastic and it's great to have the pool as I'd certainly never swim in the lake! The rooms are a bit sparsely furnished which makes it feel a bit cold.
It's not as touristy as the other cities on lake como. It was very easy to get around since the ferry is literally right outside the hotel steps. T The wifi was terrible. This seems to be the case for most of Europe, but it as quite frustrating since that was our main means of getting around.
The lake view is spectacular. The beds were not very good. Creaky and thin mattress.
location, lake view small television in the room
The staff was excellent and very helpful. The room was clean and very comfortable. Parking was free. Breakfast was good. Excellent location. It should be known that there are additional costs for lake views, this information was not available at the time of the booking. Also that full board was available and what was the cost of this option.
This hotel is in a beautiful setting, right on Lake Como, with the Ferry adjacent! A wonderful place to relax and breathe!
The hotel has an excellent location on Lake Lario (Como) with easy access to water taxi services
This hotel was the best....the staff always going the extra mile to help you...the view is breathtaking...the breakfast was delicious and varied. Best hotel in Italy in our trip.
Nice hotel right on Lake Como, easy walk to Villa Carlotta and Villa Barbianello. TV needs to be updated and more English speaking channels. no wifi in room.
very satisfactory but we only stayed one night so cannot give a complete view. v.good breakfast!
Very good view of Lake Como It is a stuffy place for old Europeans, mostly British, who come in large Groups
it's a nice hotel - nice view, easily accessible 1) odour in the room and certain parts of the hotel 2) no internet connection/WiFi in rooms - need to go to the lobby to gain internet access
Staff very pleasant, views very good from rooms. Bar situated next door open till 4am quite noisy if you want quiet then may not be the hotel for you.
Location - At 8:30 am there was no water. Breakfast closing time is 10:00 am, considering it was Saturday but at 9:30 am there wasn´t enough food and the service was acting as pushing us to finish soon. They let us feel that they were in a hurry. Very uncomfortable. The air conditioning was not working, when I ask they said " it's starting the Autumn season and the weather is cool so we turn it off. I couldn't sleep because the room was hot or at least not fresh enough.
I stayed in a few places around Lake Como and this one was one of the most comfortable and friendly. A very relaxed atmosphere and very helpful staff. I would stay again and recommend anyone to stay here. There wasn't as much to do in Menaggio itself as some of the other mid lake locations but it was right next to the boat stop so easy to do day trips from here.
The setting was beautiful, and the view from our window was stunning. The staff on the front desk and elsewhere lacked charm and were even rude on occasion.
The location and view were very nice. Our room was filthy upon arrival. They did not compensate for this and have not responded to my email to them about this.
Good location, excellent view of Bellagio. Old fashioned television. Bad selection of channels. Need more English channels Wall insulation is not good. You could hear the people next door talking.
Nice elagant old stile hotel with beutifull position and panorama. Excelent service in restaurant,fine kitchen. Also the open pool can be enjoyed if the wheather not fantastic. Not very update bathroom
The hotel is about 5mins drive from Bellagio. Without a car, it would have been very difficult to get the town centre even though there is a bus (very infrequent - every 2 hours) which stops right outside the hotel. However, the hotel offers a shuttle service between the hotel and the town centre on request, which is a great service.This hotel is brand new and has modern decoration with a great view of the lake. The bed was comfortable. The bathroom could have been a bit more functional e.g. a glass shower screen. Otherwise, a very big bathroom.
Very good location, excellent service. Non
There's nothing negative to say. Great room, great balcony, great view, great service, good price.
-Very frIendly and helpful staf. Fantastic wiew to the lake, better than luxury hotels or rich people villas have. Large living/bedroom with kitchen facilities. Very good price value. Excelent heating/air conditioning system. Cleaning very good inside and outside the hotel. Garage incl. price. Breakfast well enough to compare the price.
Spectacular view. Very nice rooms. Getting there by public transit with relatively large luggage was challenging.
The views from our room were spectacular....4* The bathroom was very modern but the hand held shower & no curtain made for a wet bathrom...2* All rooms seem to have either patios or balconies and all faced lake Como.4*. The hotel runs a complimentary shuttle several times a day and provides parking..4* They have a lovely pool with views...4* The beds were comfortable...3* The hotel is remote and too far from Ballagio to walk. Often the management is condescending. The very basic continental breakfast was over priced but the first shuttle didn't run until 10 am and there is no place within walking distance.
This hotel is breaht takingly beautiful. Has a very zen like, serene feel to it. Rooms are very simple, clean. Wonderful big, deep tub, towel warming racks, powerful shower heads, internet access via cable provided by front desk for 10 euro deposit. They gave us a ride to and from town at no cost. Breakfast provided. A little removed from central bellagio. Approx a 10 to 15 minute taxi ride from in town, cost about 10 euro. Worth every penny. Wonderful front desk staff, wonderful facility, couldnt ask for a better view. I will definitely go back to this hotel. None
The rooms are large, clean and comfortable. Facilites excellent, parking available. Brand new hotel.
All rooms have amazing view of the lake and the mountains, rooms are large and very clean.
The room was attractive and comfortable with a nice view of Lake Como. THe staff was friendly and helpful and we enjoyed our stay very much.
The location of the hotel is beautiful. The room was comfortable and the staff was very accomidating. We would gladly stay again in the future.
Proximity to boats and shops with a reasonable and convenient restaurant attached. Breakfast. Plenty of choice but awful coffee, a toaster that did not toast, boiled eggs hours old, scrambled eggs and bacon watery and mostly cold.
Hotel was very nice, although a bit pricey. Location was excellent, as was the service. I was pleased with our stay and would not hesitate to stay at this hotel again.
The excellent position and the mini suite was of a high standard, breakfast was good by european standards with wide selection of items.
The location was wonderful.The staff very friendly and helpful,the room was great with a view over the lake . Expensive
Great location with outstanding views from front rooms and (small) breakfast terrace. Large comfortable room. Free internet in reception.
We had a nice room with a lake view--just what we had asked for. Nice buffet breakfast included with room. We were very pleased.
Location, location, location. I had a room overlooking Lake Como, so the view was beautiful. Extremely nice staff. My room also had a large bathroom, although some did not. Good value. Nice size room. No Internet in rooms, only lobby. Lobby is small and hardly accommodated those who needed Internet. Also, no room left for other guests to sit. No iron in room and/or no ironing room. Big problem as I always iro when I get to hotel. Had to pay neighboring cleaners business to press my clothes, and they weren't open until the following day after check-in, etc. I would say hotel is good for romance but not good enough for honeymoon.
The situation of the hotel directly facing the lake The bar staff were a little slow in coming to serve drinks outside the hotel
The staff was very helpful and the location terrilfic.
Staff at the desk were very helpful. The location was fine, and views from the dining room were spectacular. Noisy motor scooters passing by after we'd gone to bed (we were on the street side of the hotel)
Location. No free wifi.
This was an excellent place to stay, from the moment we arrived the staff could not have been more helpful. The spa facilities are wonderful and the views from the hotel can only be described as spectacular. We would highly recommend this hotel.
Enjoyed our stay, this is the forth accasion we've stayed and have never been disappointed, although it's getting rather PRICY - see what you can do for regular supporters - It's costly enough flying from Australia Not applicable
The staff/owners were amazing and friendly. Extremely clean, beautiful views.
the service of the staff, the cleanliness of the hotel and the views from the hotel. none
Great hotel and location as well as staff.
We found the staff to be consistently helpful and pleasant, and the breakfasts were very good indeed. We enjoyed our stay very much.
The hotel staff were welcoming and considerate for us during our honeymoon. The staff were well versed, new many languages and would do whatever it took to keep you happy. The pool was super, and the breakfasts were exceptional. Our bed was a combination of two singles and as a result the sleep at times was uncomfortable. The bed was firmer than I am accustomed to using.
What a wonderful hotel, in a beautiful location, the view from our balcony was breathtaking.The staff were helpful, we needed help with transport as we had no car and they helped arrange taxis and gave us directions and information on best places to visit. When we arrived and when we departed they transported us between the hotel and ferry port themselves. The hotel does not have a restaurant, but there is a good snack menu available which kept us fed on several occasions. Drinks and snacks were not over priced as is the case in many hotels. The room (suite for 4) was very comfortable with two rooms and bathroom, safe, minibar, airconditioning, flatscreen tv with sky, and balcony overlooking the pool and panoramic views of lake como. We booked this hotel because we could not get a villa at late notice, i think that eas lucky for us, as this hotel was as good if not better than any villa. Because of the small number of rooms, it never felt busy, and a few evenings we were the only people sitting on the bar balcony overlooking the lake, paradise! Please note, if you do not have a car, this hotel is about two miles up into the hills above Tremezzo. Taxi fare is 15 to 20 euros down to the town or into mennagio.
Very nice hotel with excellent views over Lake Como. Close to the Lake ferries and centrally located. Pleasant and enthusiastic staff. It's a steep hike up the hill from the Lake. Only microwave meals and snacks in the evening.
The location, views and staff made our stay very comfortable. We had everything we needed to enjoy Lake Como Tiled floors throughout with no slippers
Excellent hotel with an ideal location overlooking the Como lake. The hotel is owned by two twin sisters and their husbands who provide a family like atmosphere and are extremely freindly and helpful. The rooms and facilities are newly furnishend, very clean and comfortable. Highly recommended!!!
views and staff helpfulness
Reasonable & a great view of Como. We loved the old world look especially with beautiful marble throughout.
The location is great--right on the shore of Lake Como--and is beautiful. Loved it all.
The hotel enjoys an excellent location very close to the 2 ferry piers in Bellagio. The bedrooms are very basic in every respect.
Bedroom very small but very clean
Clean room with tiny but pleasant balcony (4th floor) & superb view over lake. Nice bathroom with good shower & plenty of towels. Hot drink making facility in room would have been nice. No bar in hotel.
The hotel is in the most wonderful position. Rooms are below par, no air con - the eating area is very basic with a breakfast that is best forgotten
Down town location was great! View of the lake was exactly what I wanted. N/A
Location Evening meals and service
A fantastic location.Plenty of space in the room and the most wonderful view. The hotel really needs a serious renovation...everything is a little outdated and in need of modernisation.
Location Common Areas a bit shabby