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The staff was very helpful. Luggage was not delivered at the airport for one of our group. They stored it for us even after we had moved on with our trip through France. We couldn't have been more pleased with their help. We would recommend this hotel to anyone.
the possibility of a guarded parking the possibility to have two single beds instead of just a double one
Customer service was A+++. They were always helpful, cheerful, courteous & informative... Rooms were lovely, and location perfect - an easy walk to train station and market, as well as being next to the main street for shopping & boutiques. This was my third stay here, and I intend it to be my destination hotel when I visit again... Nothing to dislike...
The bed was very comfortable and a very good shower. Our room did stink of cigarette smoke when we arrived. We aired it as much as we could and sprayed it with perfume, but in this respect it was fairly unpleseant.
The hotel was bright and modern The situation - it was difficult to find. The restaurant was closed so we had to go looking for somewhere to eat
good value for money the room service was a bit long
the location in the heart of the centre we did not have a bath, only a shower, but the friends we were with had one, so apparently, there are different room types for the same price, they should at least mention this and preferably give you a choice (I would have loved a bath, after the marathon we did on Saturday!)
The studio room was very nice, the staff were very friendly and the food was excellent!
The hotel was easy to find. Parking facilities good. Although this was on Nov.1., i.e. holiday in France with basically the whole city closed down, the hotel resturant was open and served excellent food.
We liked the decor, the updated bathroom, the helpful staff, the breakfast, free wifi, and a good restaurant for dinner. Didnot like to pay for parking garage.
friendly staff and clean and nic ehotel
Convenient location Shower didn't work properly and was very inconvenient
Pleasant place for an overnight stay. Within reasonable walking distance of interesting town with choice of restaurants.
There was nothing that I liked about this hotel and therefore this section could remain blank. No restaurant on sunday evening. If this hotel has been refurbished as claimed then think again.
There was an on site restaurant which was great No Tea/Coffee making facillities in our room.
Quiet room No possibility to have dinner outside
the room was very cool (thanks to the airco!). because of that you get a good night rest.
Generally what I expected but the three buffet menu was very good. I would recommend Balladins again.
Nice and friendly staff. Close to the autoroute. Free parking space within the premisses. Little terrace in front of the building, annex to the restaurant. Keep in mind that this is a pass through hotel, located outside the city centre.
The personal of reception
Room was great. Excellent property
An exceptional hotel, one of the best we've ever stayed at No complaints at all
very quet and nice no
The Chateau was everything we could have hoped for and one of the best we have stayed at even though we travel through France regularly. One night was not enough. The dinner was incredibly good and excellent value. We chose a "comfort room" rather than the duplex as more in character. Would not have wanted to spend so much if we'd paid full price - the half-price offer was brilliant. I will not spend 20 euros each on breakfast anywhere! The mattress felt lumpy and not up to the standard of the rest of the room.
The hotel and staff was really great! The dinner there was very nice and good tasting. It was located out in the countryside and was very quite at night. Really beautiful place surrounded by vineyards. Absolutely nothing, it was all great and would go back there again!
breakfast dog excrement in the garden on our private patio. Not being taken immediately to an appropriate room due to my mobility restrictions, and that I had outlined that in an email.
nice location, prestigious chateau
A very beautiful manor that has managed to keep it's originality (in the older rooms). The food was very good, if you like a more gourmet and expensive menu. Hard to find but worth it. No lift in the old section.
Very nice environment, good restaurant
new decorated rooms, great breakfast, excellent hotel
One of the nicest hotels that I have ever stayed at. Very comfortable with wonderful views. The hotel restaurant's menu was not inspring, but there is a good restaurant about 100 meters away.
Wonderful owners were most helpful and friendly. The food was creative and outstanding quality. Our room had a great view. This is a gorgeous location in a small wine town.
The Hotel was nicely situated and the staff were very friendly.
The food is superb & although not cheap, good value for such professionalism & originality
Excellent location for exploring Beaujolais contry. Rooms are simple. Food is outstanding. Superb cooking, but expect to pay for it. Hostess is very helpful and an expert on wine. Pleasant dining room with wood burning stove. Electric heaters in the rooms. With so few staying, it would have been good for the chef to have met his clients.
The fine cooking, but not on this occasion We stayed at this simple village hotel at the same time last year and had a wonderful meal. Despite the rooms being very basic, we decided, once again, to make this our last stop on a tour of Europe. When we arrived, we were told that the restaurant was always closed on a Tuesday and no food or drink could be provided. We were told that an e-mail had been sent to warn us, but no e-mail from the hotel has ever been received. We were told that the local restaurant was open but we found that this too was shut. This is a fairly remote village and we had no option but to leave and, late in the evening, find an alternative hotel in the nearest city. Hardly what we expected.
The excellent food and friendly reception.Very recomendable
Very pleasant room with views to the vine covered hills. A good welcome with excellent restaurant and adequate wine list. The lack of hot water at important times was rather off putting.
General ambience was welcoming and the staff were excellent. Plug would not work in sink. Once hot water was used, difficulty in getting cold. Shower head would not stay upright.
Wonderful location and beautiful food.The staff were very helpful.
we liked the friendly approach of the staff , the position in the country and the closeness to Fleurie
A nice freindly quiet hotel in a lovely area of France. Shame there was no mresturant.
Very friendly; free WiFi
everything very well maintained and an obvious attempt to meet every need. International newspapers etc. Very nice greeting from staff and willingness to serve.
We were welcomed warmly on arrival by the owner Mme Despres. The hotel does not provide evening meals so Mme Despres recommended a local restaurant and kindly booked a table for us, The food there was was excellent. The hotel itself is high standard, in a nice setting and had comfortable beds . We did not have time to enjoy the pool or the sauna. We enjoyed our stay albeit brief. I would go back there.
Excellent location, near the Fleurie village and vineyards, as well as others Beaujolais villages. Very calm. Good buffet breakfast. Free WiFi. Nice and strictly non smoking room. Cleanliness. Very nice stay. The hotel should offer some food to dinner. We suggested them to offfer a light menu, like soup or salads, and cheese and wine, of course..
The pool was great Extremely uncomfortable night due to heat. They could really improve the experience with air conditioning
The location in the vineyards and the owners attention to detail top quality linen and towels. A bonus on a very hot day was the delightful pool.
Clean, welcoming small hotel on edge of town/village within easy walk of centre, rooms reasonable size, comfortable double bed
Close to the motorway therefore ideally placed for an overnight stop. Very easy to find. Bar not open until 7pm on Sunday.
A very friendly atmosphere and staff, made to feel very welcome and would return.
Very clean tidy, and all we needed
Friendly welcome and nice restaurant with good cooking None
Wonderful owners, lovely rooms, a beautiful stay!!
The hotel is a beautiful old mansion in a surronding of many vineyards.Very calm. The beautiful antique beds are rather short. The rooms are dark and somewhat noisy. There is no restaurant in the neighbourhood.
The location was good, the accommodation was very clean, spacious and comfortable. The owner was very hospitable and helpful. Wifi available at no extra cost and there was ample parking.
The very friendly "patron": we arrived late in the evening and wanted to take a small dinner with the bread and cheese we brought with us and he set us a nice table, recommended us a good Beaujoulais of the region and he even served us a homemade chocolate cake as dessert: Wonderful! We also liked the calmness and the nice surrounding and decoration and the convenient access to the autoroute.
Warm welcome by the host (speaking english and helpful) Old and really worn furniture. In my opinion unbearable condition for the room and the bathroom. After 10 p.m. the reception is closed and you aren't able to buy water (no automatic machine, no frigobar) and this is a real problem because from the tap the water has a very bad taste and odor. Too expensive
Room was a good size with a small seating area. Breakfast was nice and filling. Staff were very friendly and informative. The hotel advertised itself as having WIFI, it did not. When pointed out to staff they made it clear it was always acting up.
Hotel was close to train station, the staff friendly and the room was clean and comfortable. All within easy reach of main street for shopping and restaurants. Good atmosphere downstairs in bar Walls a bit thin if guests in neighbouring room noisy
Hotel was clean, central and attractively priced. Hotel is located above quite a busy bar and on a main road, so could be quite noisy. Steep spiral staircase to rooms not great for young children.
Clean, convenient, nice staff
Ease of access from motorway. value for money restaurant. Very helpful staff and child friendly.
all its a little difficult to find it
Location Unmanned at night: internet should have alluded to this. Telephone misdirected to a sleeping guest! Emergency night time number unanswered. Could only access 1 of 2 booked rooms (for the children) so had to sleep in car park. Unable to purchase an additional room because of 'technical difficulties'. Car park unlocked/open all night. The room stank of cigarettes. Heater did not work in the bathroom.
We used the hotel as a "pit stop" on our way from marseille to paris. it served it's purpose as that and only that. bed was comfortable. Advertised wifi did not work in the room and we had to go to the lobby in order to get it working. bathtub/shower was too small and my partner slipped and almost seriously hurt herself. toilet was too high off the ground and when sitting on it, feet could not reach the ground. contruction somewhere in the building started early and woke us up.
It's near the highway and there is airco -
Easy, secure parking. Clean, comfortable room. It would have been good to be able to have an aperitif in the garden or in an inside bar before dinner.
Convenience An English channel (bbc News / cnn) would have helped
Excellent location close to motorway but a short walk to town. Room had slightly musty smell
Staff very good and a good restaurant over the road, easy to find and close to the autoroute. Hotel a little bit dated in the bed rooms, needed a a coat of paint and the bathroom light needed changing , but ok