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Landscape, silence, relaxing place, pleasant atmosphere
We were there during the "volcanic ash" disaster and due to this, no one else was there. We were treated so well, even got an upgrade as a gift. The staff was so friendly and accommodating and the breakfast was wonderful! Great views of the valley below from our room.
The hotel was charming and had the most beautiful views of the pre-alps, meadows, and herds of deer, cows, and goats. The continental breakfast was also lovely - try the hot chocolate! We booked a double room with a double bed and when we arrived they had pushed two twin beds together. The other couples we were staying with had normal double beds. It really put a damper on our anniversary.
Proximity to town/parking availability. Beds comfortable. Room had safe and minibar which I appreciate. Breakfast fine--typical swiss breakfast of meats/cheeses/breads/cereal/fruit/juice Shower. Our room had no ability to moderate temperature as the faucet only had a single handle regulate volume. This tended to be on the colder side. Also reading other reviews prior, I concur the side mounts (at least for shower head) is poorly placed and made a significant mess with water outside the tub. This is quite odd considering the sink has a simlar plumbing but does have separate hot/cold. For a short stay, I could deal with this but would not want this for a longer stay. View from room provided little privacy as looked out on driveway and could hear/see pedestrians walking by. Also rooms are very dimly lit, particularly with curtains closed.
Easy access to the town of Gruyere, peaceful position.
Very close the Gruyere historical center and the the cheese production show room (5 min on foot to both). The breakfast was good: fresh food, good coffee. I think the rate is too high for this hotel. One is only paying for the location. I paid a price of a good 4* hotel, but this one is a medium 3*.The room is clean but feels old and very small. There is not enough light in the room - it's very dark.
The place and breakfast Nothing
Great locationVery peaceful
Very quaint, simple hotel with friendly staff Slightly outside of town (2 min walk) and there are plenty of cuter hotels in town.
The stuff was very friendly and would go an extra mile to help the guests
Very clean and a lovely welcome from the staff and owners - good breakfast and great for kids
This is a nice cozy hotel in good location, just a short drive from Gruyeres Castle or Bulle. The room is quite spacious and clean. Small surprises, like candys and some sewing utensils in small baskets. Nice simple Breakfast and attentive services. We enjoyed our rather short stay very much.
The hotel and room had the perfect atmosphere for the medieval town. The views from the room were magnificent. The staff was exceptionally helpful and friendly. We really enjoyed our stay! I would definitely recommend this hotel. There was nothing we were not satisfied with.
Very nice personel, quite cheap compared to other hotels in the region, not far from village centre
convenient, staff was friendly, breakfast buffet was nice very warm in rooms-and room location was loud
bien au centre
no complication, kind, friendly with pets
Very friendly and helpful staff with nice extras in the room of a personalised welcome letter, sweets and gift. Located in a lovely historic town. The road was noisy as well as the hotel lift during the night.
Friendly atmosphere, No
Comfortable, spacious, clean & pleasant. Very little!
It is located in the heart of the village and near by several restaurants, supermarket and bars. The hotel was run by one or two staffs at a time to perform there works at the reception counter and restaurant so they have to go back and forth between two places which caused some delay in checking out
Everyone is so kind, room very clean, large and confortable. Restaurant is modern and brandly renewed. Food was excellent, real thai food made by a thai cook. Service is excellent. Family welcomed.
excellent value for money. The room was large and comfortable. The meals were excellent. The reception area was unattended and there was no bell to ring to or notice to tell you to go to the bar for service. The reception area was small and dark so gave a bad first impression of an otherwise very good hotel.
The staff were very friendly and helpful
Friendly staff, free WI-FI, good location and price.
The room was clean and modern. Included continental breakfast was really very good - clasic Swiss style - breads, cheese, fruits were very high quality. It is everything I hoped it would be.
very nice people! we only been one night, but it was ideal for our purposes!
Friendly and helpfull staff. Nice rooms and breakfast. Great location in the village.
Very friendly helpful staff ; lovely views, central location, well furnished room - much nicer than expected !
Centre of the town. best hotel in doex
convenient setting and pleasant room
Very peaceful and pleasant - staff very freinedly and helpful. Bar separate to hotel - not fitting to suroundings.
French-only speaking staff in the breakfast restaurant
Kind receptionists Yes; When booking I was under the impression that this was a fairly luxurious hotel with good facilities including a swimming pool, but on rechecking the website I could not find this information. The reception was miniscule, no lift, the hotel name was hotel des Alpes, , chamber maid noisily started cleaning rooms at 8h00 am ,very poor soundproofing, no views, small tv , no bath, toilet roll holder down by radiator,
the comfortable, homey atmosphere
Near the train station Price of and content of breakfast
Very helpful and pleasant staff, great facilities and very clean.
It was a bed after a long day. The description on the site was a lot better than what the hotel actually was.
Its location very cloe to the station and the center The breakfast. The service and the food provided
Breakfast was too expensive compared to what you got.
location in the center of the city nois in the hotel
The sound and smoke permeated the rooms making it very uncomfortable and noisy.
lovely room, spacious, mtn view, friendly staff, good breakfast There is a series of church bells that ring for 10 minutes every morning at 6:30-----very loud!
Its closeness to the chateau de Gruyeres.
The town where it was located was charming, and the hotel was just as charming as the town. Nothing
It's central location. Good muesli at breakfast. The promised private parking didn't exist. Public parking rather far away for those with lots of luggage. There is no porter and no trolley to help. The staff didn't help at all- even heaving our large suitcases two flights up a narrow staircase. No soap in the WC, no tissues in the bathroom. The staff could do with being more welcoming.
Great location and helpful staff! Wonderful breakfast! Enjoyed the view of Gruyeres out our window.
I stayed there fort the second time and will definitely stay next time. Very swiss and very nice place
location personnel, breakfast is not included
The staff was very friendly and helpfull, it was right in the center of the charming town. They do not have airconditioning and in the middle of summer it was really hot, also they didnt have any fans available, the streets are pretty noisy at night so sleeping with the window open was really difficult!
Staff was friendly, the location is great and the restaurant is fine too.
Very well located - in the centre of the village. Staff very helpful. Rooms good size and comfortable. Good lay out of breakfast, despite very few people staying at the hotel since it was after the holiday season. Someone should have mentioned on the website that if we have luggage then we need to take the bus from the station to the village. It's a steep climb and with luggage it is very difficult.
The hotel is ideally located at the train station where you can change money and purchase your regional ski pass which includes trains, busses, shuttles, and ski lifts. The top floor room had a nice view of the surrounding mountains and was toasty warm. The owner and a male night manager solved all minor problems in a timely and professional manner. The duck and pork dinners at the restaurant were delicious and reasonably priced. If you are going ballooning, it is a short walk to the take-off field. If you are skiing, La Braye gondola is walking distance too. Coop supermarket is next to La Braye. The post office is at the end of the driveway. Parking was perfectly situated right outside the door of the hotel. Pack the essentials as you have to carry them up the stairs to your room. Had to remind the non-Swiss housekeeper to replenish the shower packets and exchange the towels. The simple breakfast consists of croissants and breads, jam and butter, coffee, tea, hot chocolate, juice and sometimes cheese; muesli, yogurt, fruit and meat would have been a nice addition.
Check in and check out was easy. Boss of the hotel was very laid back and easy going and we felt we could just walk in and out at any time without being judged. We came in with take away pizza and supermarket shopping and nobody had a problem with us eating in our room. Other guests were a bit noisy, as the the walls are very thin. No tv, but we didn't miss it at all. Linnen was a bit dirty looking and the walls had some grease on them.
Big rooms, clean. Very thin walls, could hear the whole conversation from the room beside... at 03h30 in the morning. Friendly staff but manager unhelpfull and unfriendly.
We have a wonderful stay in Buffet hotel, It is clean and just next to the train station. You need to know how to speak to the owner and waiter in German lauguage, if not you have to use body lauguage.