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Wi-fi connection was poor and failed to connect to most sites I tried to access for my work.
The building was quite attractive, but it lacked the magical atmoshere associated with these kinds of hotels in Spain. Some of the staff should learn how to smile, it means a lot to guests.
Position for centre and a unique hotelgreat for fiestas Battalla del vino in June.
Superb staff service and outstanding cuisine in a sensitively restored historic building affording luxurious comfort. It even has its own secure parking. Nil.
Garage fee of just 8 euros was reasonable and close to hotel.
Relaxing and comfortable supported with good staff and excellent facilities The sofas in the atrium were more about image than comfort, but this is a very minor gripe.
The hotel was amazing. Magnificent old building which has been sympathetically restored and converted to a luxury hotel.
Excellent staff, beautifully finished hotel, restuarant food to be recommended. Beautiful bedroom but bathroom a little cramped
The site is very pleasant Room was cold an could not be heated properly. The room was noisy from outside street noises as well as being near the lift which was also disturbing through parts of the night.Very few of the staff spoke english
Beautiful hotel. Magnificent building. Very centrally located in Haro. Bedrooms were really spacious and wonderful. We really enjoyed our stay in Los Agustinos. Staff very helpful No.
We have stayed many times at this Parador - always clean and comfortable.
Great central location opposite cathedral, free parking, nice lounge area in mediaeval hall, bright clean room overlooking the square Service ok, but a bit institutional
Wonderful setting right next to the cathedral and close enought to do a fantastic wine tour at Marques de Riscal
We have stayed here many times when we travel back to the Uk on the Ferry from Santander.Very good all around!
lobby is spacious and good atmosphere
The building and ambience Difficult to find and entering the square.Clear mud maps necessary
Lovely setting in historic town centre. The Parador benefits from secure (underground) parking and is right next to the cathedral.It provides an oasis of calm. Like all paradores this one doesnt serve evening meals until 20.30 - far too late for many northern europeans. Fortunately there are splendid restaurants nearby.
excellent location in beautiful city poor food quality much below expectations
Old historical building in the center of town next to cathedral, good breakfast Unfriendly, even arrogant staff, the hotel has been of a v good standard 20 years ago, today it´s not on the level as expected, dark rooms
The hotel is ok, location so so the food in the hotel is really bad. Dinner was the worst in our 9 day trip, next to bad street food.
the room and general hotel were very good lack of restaurant on the day we were there is not acceptable in a 4 star hotel
peacefull location, very pleasant staff, comfortabe room the food was not great
Quiet relaxing hotel in a beautiful valley. The rooms are clean and quiet. The staff were quiet and relaxed and provided adequate service. We booked a wine seller tour. It could not be completed as there are time limits and guide bookings to be arranged. The wine celler is approximately 8 klm away from the hotel. The web booking suggested it was in the hotel.
peaceful location, quiet countryside around.
The hotel was charming and the staff were wonderful. The rooms were absolutely beautiful. Absolutely nothing!
A very interesting place - we had a really good giuded tour of the Monastery - the guide kept apologising for her English but it was charming and we understood it very well the meals were excellent in the hotel and the restaurant acrooss the car park Nothing
comfortable room with a lot of space there was no space outside,there was not a terras or a swimmingpool
the peace and tranquility. the beautiful mauntains. the village.the wine.
The rural setting in the mountains and an old monastary were very impressive. The size and quality of the rooms were very large by European standards. It was a tremendous value! Nothing
Atmospheric and comfortable with good food nothing
Very attractive hotel, nicely furnished in keeping with fact that it used to be an old monastry. Good restaurant - and open Sunday evening! No door directly from car park into hotel - and it was snowing.
Very peaceful and calm. Would have liked some local information. Some friends had stayed previouly and had told us about the wonderful Cathedral containing the Cockeral ! We would never have known otherwise.
Design and interiors - renaissances style, hotel's bar - variety of tea, nice vine list. Location - rather quite place, not in the tourist area, but still rather near. The room was a little bit small, but comfortable. Very fine and expensive windows. Please take away awful lithographs over the beds. Besides they do not match at style and the colour palette used in the room.
The building, the service, the room, the staff, the restaurant, exellent. No.
A typical parador, with the ambience of a historic building and excellent food and drink. Slightly expensive.
The decor in the traditional Spanish castle style. The food was Spanish and excellent which was what we expected. Porterage was poor but it was a Sunday onnwhich we arrived
Great menu and dining experience and the hotel staff was very friendly and helpful.
Fantastic hotel in rural, off the beaten track Spain in the heart of Rioja country. Exactly how i imagined a parador to be. Good choice of typical Riojaian restaurants in town. No
The Hotel it's self, along with the location was first class. This was the fourth Parador that we have stayed in, and both my wife and I thought that this was,possibly the best. The food was good, and the staff were polite.
Overall the hotel was good but spoiled by a disasterous dinner experience Dinner and the service to go with it!
In general I thought the food was not of a very good quality. Especialy breakfast which wasn't available untill 8am, The selection was poor and the cold meats etc were not chilled in any way, nor covered to stop fly's.
Room change due to water leak in original was very acceptable and made the difference to what would have been a disappointing holiday.Swimming pool was nice and area around pool clean. Food in restaurant good and reasonable when special weekend menu. Location OK for travellers but not for long stay. Bar area not very comfortable,and lack of comfortable quiet area (salon) was drawback.
Food ie dinner, very restricted and very poor ( to say the least ). It is not a 4* hotel in many respects.
nice clean and fairly cheap hotel. Nice big pool to keep you cool in the heat of the day. not having a car its a bit far from town (20-30 min walk)
Personel speaks only Spanish, nothing else
The parking Noisy, Squeaky Bed
The special dinner was excellent
Friendly staff (mostly) Could do with more English speaking staff & gymnasium
The proximity to the main town of Haro The tradional hot English breakfast was cold. We were very dissapointed with this. The cost also represented poor value for money.
The atmosphere in the viiage of Brinas and the winws available in the district make this a good place to stay, it is full of charatcre Not relly a complaint, but the bar was not open!
peaceful location only restaurant in village was very bad
Liked the old charm, good breakfast, helpful staff Initial room was a bit pokey but we were switched to larger room at no extra cost
staff very hospitable, despite their lack of english or our lack of spanish.
The bed was quite comfortable. The location was quite simply awful! The little town was pretty but closed on arrival. There was nowhere to eat or even get a cup of coffee. The hotel offered limited food and was reluctant to serve drinks in the afternoon. The room was reasonably clean however the beams were covered with dust and the bedroom floor was dirty. The staff on arrival were very unwelcoming. The location was atrocious as there was a horrible block of flats in front of the hotel. It was the worst place we stayed in Spain. Simply awful! And overpriced.
The hotel is in a beautiful village of old architecture and the hotel had lots of character and was very clean and had an excellent breakfast no
We loved the little touches that made the hotel so unique. It succesfully blended comfort, luxury and history. There was an occassional drain smell from the toilet. There were no real English speakers, but we managed to muddle through with lots of hand gestures!
Beauty of the hotel, quality of the welcome and generally high quality of attention from the staff, location of hotel, breakfast, international channels on the tv. 1. Wi-fi did not work but computer in lobby did. We weren't sure at the time if the problem was in the wifi or our computer. Now we know it was a hotel issue. 2. bed mattress uncomfortable--springs poked us. Same problem in most hotels we've stayed in on this trip to Spain. Good foam mattress is a better way to go. 3. bathroom sometimes smelled unpleasant We did not bring these issues to the staff's attention
The accommodation was wonderful, very quiet, beautifully restored. Internet did not work in the rooms, only in reception lobby, but was not a problem.
The hotel was beautiful and very romantic. Near good places to eat. Staff was excellent. Because of the thick walls internet access in the rooms was not available.
A very charming Inn in an old monastery building located in a small village in La Rioja. The old architecture and murals make it a special place. Nice buffet breakfast included in our rate. Only 5 km to wine tasting in Haro and tapas scene in historic Sto Domingo. Free parking on streets nearby hotel. Olympic-sized town pool with free-entry courtesy of the hotel is a two minute walk and was a great outlet for our seven-year-old.
I didn't die there was a major bed bug infestation and I got bitten all over. The staff refused to help. The wireless internet didn't work and the staff, again, refused to help. The one computer in the lobby had about as many viruses on it as there were bed bugs in our room...
Have stayed at many such country hotels in Europe and this is above average. Very quiet and relaxing after a day touring. Staff was very friendly and helpful. Some street signage in the village directing the location would have been helpful.
We loved this hotel! We had a superior double room which had a huge spa bath, was very spacious and overlooked the village square and monastery. The staff are very welcoming and helpful. The hotel is in a beautiful historic building with beautiful traditional decor but also offers modern comforts such as a lift and free internet access. It's ideal as a base to tour round the picturesque villages and do wine-tasting at the many vineyards close by. I'd recommend a visit to the Marques de Riscal Hotel in Elciego, to see the amazing architecture designed by Frank Gehry who designed the Guggenheim in Bilbao. They don't do evening meals, but this was only a problem for us as we arrived during the village fiesta when restaurants were all booked up!
The monastry is beautiful and it was great to stay in a small town. Haro was only a 5 minute drive and it's close to the mountains (half an hour) and in the middle of the wineries. Would have been great if the hotel staff spoke a little more english but they were still helpful and friendly
Ambience, standard of breakfast & delivered to room on request, standard of accomodation Surprised not sign posted in village
i like best the hotel itself and the staff excellent assistance
Beautiful, cosy, taken care of hotel. Helpful staff. One of the two receptionists spoke no word of English and did not come across as very friendly. Hotel does not allow children below age of 16, but right next to it there is a playground where you hear kids cry and shout all the time. Smoking at the breakfast tables is allowed.
The hotel is newly refurbished from their family home, tastefully redecorated As it is family ran business, the service is not very professional... but good price... spa is not working... casual food served at the hotel but not recommended.
A delightful hotel, not very friendly, staff at the bar, not around enough, the restaurant seemed to empty all of the time, and the outside terrace and inside the hotel has a very bad smell of cat pee, they seem to have a serious problem. Our room was on the front of the hotel, and even with treble glazing the noise of the traffic was seriously disturbing.
Really lovely hotel in a converted palace. Excellent decor, very comfortable rooms , beds and bathrooms. Excellent staff- very warm , welcoming and helpful. Great breakfasts Limited range of food available in the evening
Receptionist very pleasant. helpful and spoke good English. Useful location en route to Salamanca from home. No evening meal available but nearby tapas bar quite good.
The room was bright, spacious and extremely comfortable. The staff were courteous and helpful at all times.
Horrible, the map lied about how far it is away from town. The staff was borderline mentally insufficient Almost everything. room was clean but thats about all. Id like to make you stay there and see how you like it.
Very nice design hotel in La Rioja. Quality of the food was not very special but ok related to the price. Situated in an Industrial zoning (although it was quiet calm in July), you need a car to get in Haro. If you like design, you will like this hotel.
The room was nice and modern. The location!!!
It´s a lovely hotel with beautiful rooms and a lively bar with a lot of local wine selections attached. It´s not anywhere near the center of the city, if you don´t have a car, this is not the option for you.
Clean with friendly staff No pedestrian access to the town
restaurant and bar location bit out of town
Situation on outskirts of town. Easy parking. check in took time because receptionist was required to deal with phone call. Bar area needed a sweep.
Convenient location as stop off on way to ferry at either Bilboa or Santander. Free wifi very good. Not easy to find.
The food and confort of the hotel was very good for the price and the staff were more than helpful. I would recommend people to stay. Very difficult to locate, should have signs in the town. Also not on sat nav.
Easy to find, good parking, stylishly decorated The food in the restaurant was absolutely terrible.