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coffee & tea in your room for your use great as we arrived at 1am.
The reception staff were excellent. The drinks were expensive at the bar - £10 for 3 tea's and a coffee.
Friendly staff. Good food and excellent facilities.
breakfast cushions on the bed didnt look clean
The staff were excellent. The food was very good, beautifully presented with a high level of cleanliness and comfort. I could not fault it.
Inability to deal with two complaints about the room adequately or to compensate for these
Your Hotel was very friendly, clean and your staff were very attentive. Bar was very busy at times, felt the staffing level at these times were a bit down, causing embarrasment to your staff who were doing their best to support your guests and keep the beer flowing
comfortable room, pleasant staff, excellent breakfast, convenient location for town our booking had not registered on their system despite my e-mailed confirmation, however it was dealt with efficiently on our arrival;disappointed with the swimming pool which was more akin to a child's paddling pool for one
The day staff were excellent and made us feel very welcome. A lovely modern feel to the hotel and room facilaties were excellent. A very comfortable stay at a good discounted rate. Not enough car parking spaces. Night reception not available to answer for room service, physically went to reception no-one at the desk. Resturant - Not a lot of room in the buffet area.
Very good staff. Central location. Car Park
I liked teh friendly staff whow ere always willing to help plus particularly the on site parking which saved significant amount of parking. The lounge area was exteremly hot and stuffy in the early evening which made it an unpleasant place to sit.
Good location Quite basic rooms
Central location Car parking
Its location for exploring Winchester is perfect. It is not the easiest place to find, we got it on the second time round the one way circuit! The place is warm and welcoming. There was a hint of shabiness about the place; the counterpaine was stained, the wallpaper in our room peeling in one corner, the shower hose only partially secured to the wall, basin hot tap dripping...
Free parking even though the car park was fairly small so there could be a problem at night.. The breakfast was fresh for a cooked buffet although limited to only one choice of eggs - fried. No nibblies (olives/peanuts etc) at the bar to accompany our wine although the bar girl did offer to go and ask the chef. The corridors were very creaky so we could hear all late night and early morning people.
central location to explore Winchester nice layout and friendly Room was a bit chilly Car park was crazy
Room was reasonable size and had ok views. Restaurant nice and breakfast ok. Poor treatment by reception when we found we had left some clothing behind. Difficulty in extracting car from over-crowded car park. Room, particularly bathroom, in need of revamp.
helpful and friendly staff nothing
location difficulty parking
The garden was lovely, the room very comfortable and the staff very friendly. n/a
The overall comfort of the room and the close proximity to Salisbury General Hospital (where my course was held) and also to the city centre and cathedral. Unfortunately I forgot to pack my mobile phone charger and hair conditioner. I was disappointed when nothing could be done to help as spares were not held on site to borrow or purchase, so I had to walk to the closest out of hours store to purchase them.
Breakfast Dinner was only fair
Excellent breakfast.Outlook from room of Cathedral and river was lovely
The people were pleasant and the meals and service in the restaurant were both very good. The bed was a king size bed however made up of two king size single mattresses of different heights of what seemed like at least an inch. This created a ridge line in the bed that made sleeping very difficult.
Receptionist was very helpful - showed us maps of Salisbury and trains stations etc
value for money and location was excellent
We had room 19 which had a wonderful view of the garden and river. The people were very nice and helpful with travel information. I understand the property is in the midst of a renovation so I write this with the understanding that this item will probably be taken care of in due course. The furniture was more than a bit shabby.
Friendly staff and nice large comfortable rooms. Windows in the room and bathroom were old and could do with replacing.
the history of the hotel because we stayed in the old part the bar shut too eairly
Hotel well situated for Salisbury shops and cathedral, just a 10-15 minute walk by the river. The staff were friendly and the evening meal good value. The breakfast was ok but not the best full English I've ever had. This didn't spoil my stay though and I'd recommend Milford Hall Hotel.
Good value, convenient for cathederal and city centre,nice large rooms, friendly staff A bit souless/corporate
Looking to relocate
Staff made the stay a pleasure, the hotel itself was comfortable. I was unaware from the website that the part we were staying in was an addition to the original building, which was not as nice.
Free Wifi connection
Very friendly and helpful staff
My room was large, modern and had a v. Big bath/shower which is great for Uk standards. Staff were courteous and helpful. Breakfast was enough till dinner for me!
A very comfortable hotel with easy access, convieniently located in the centre of Salisbury, helpful and friendly staff, and good food, excellent!
Very pleasant hotel and, at the discounted price on a winter Friday night of £65 B&B for two, very good value.At the rack rate of £125 it would be a bit steep. Excellent breakfast. Handy for bus stops to and from the centre of the city No criticisms whatsoever.
Good Parking Room decoration had an Egyptian them, wall paper/pictures that I found was not very relaxing to look at Seemed very expensive for the level of facilities to me
Attentive staff, nice welcome, excellent organisation of a wedding reception, good food, lovely large quiet room (Poplar), lovely common rooms and magnificent view. Lighting in room (Poplar) not well planned. Alcoholic drinks expensive.
Pleased that they had a separate room for diners in couples, and another for larger - and noisier - parties on a Saturday evening noit long before Christmas. Great bathrooms, lovely sitting room, pleasant bar
Staff were very attentive but not overbearing. Beautiful room.
Setting was lovely. Room was a good size. Staff were very efficient Given the hotel layout, I would have expected more advance special needs information
beautiful grounds. Roaring log fire in reception. We felt the evening meal was over priced.
I thought the whole hotel was fabulous and the room that I stayed in was top class and very luxurious.
beautiful grounds and amazing rooms and bath. very luxurious and accordingly high priced. we were upgraded to a very large suite and it was the largest hotel room (and bath) I ever seen.
a wounderful place to stay 'excellent
Locaton, service, wine and great room service menu. That we only got to stay for one night and hadn't booked to stay longer!
Ideal upmarket setting to do business Some relatively old style rooms
Location of hotel People smoking outside the front doors. They stood so the doors were kept open and let both the cold and the smell of their smoke in
Location Check in was 4pm which is very late.
Room was beautiful
The staff were excellent, restaurent food very good. The parking should be free!!
Wonderful convenient location. private parking.
The room was spotless and in good decorative order.The facilities were first class and included bottles of water in the fridge.
Relaxed atmosphere. Excellen position of the hotel facing winchester cathedral. Carpet in the room was threadbare in places
Friendly Staff Bed was too small
relaxed ambience of hotel
Easy check in and check out. Staff very helpful and polite. Perfect location for all shopping and main attractions.
lovely clean hotel, big open public spaces
the big bed and mirrors the lifts were a little suspect
Reception and bath room
It was a very plesant stay The price and value of your meals in the Resturant ,I think for the prices you change and the amount of food you get is not good enough. My husband and myself was only there for one night and actually did not intend eating in the hotel, But not knowing the area made it difficult to find anywhere to eat so decided to Treat ourselves and eat in the hotel only to find that they served the tinyest meals that we had ever seen. We feel when poeple have been traveling all day and need a dicant evening meal to get some thing so small is disgusting. It really put us off staying there again .We don't mind what we pay when we go away has this was a treat for our aniversary but we were both quite upset at this and felt it spoilt our stay.
Generally unimpressed... room wasn't cleaned properly staff were no on the ball,. Despite booking a late breakfast (which made school dinners look good) and late check out we were woken by chamber maid coming in our room at 8.45am. Duty manager refunded cost of breakfasts off our bill but we still wouldnt stay there again!
Very new, very contempory, staff friendly and efficient. Breakfast very expensive at £15 and not worth it.
Spacious lobby, very professional and friendly staff, modern and clean hotel
Easy access from the centre of town. Not very clean, shower was unserviceable.
Very clean. Friendly staff Can't think of any!
Poor and shabby, tired old place - was up for sale and I can see why
Clean modern bar / restaurant. Convenient town, cathedral and shops. Parking. Over 25s restriction, varied age mix of bar customers, live band rocked on to packed venue! Staff excellent. Food looked good but we'd booked to eat elsewhere. Very friendly owner/manager let us leave car whilst we shopped for day after check out. Great value for town centre, good choice of restaurants and cafes for breakfast near by. Tea/Coffee in room. Will stay again :-) Could leave some biscuits or a couple of fruits in room.
The live music in the bar downstairs was great. The room was really nice as well. The shower was A little loud so I couldn't rest while my partner showered, but not a big deal.
Over all 80% enjoyable,staff good Very few parking places,no breakfast
Very good city center hotel good location very good home cooked food easy too find some parking at hotel
Friendly, Really helpfull, Localized close to the main places.
Near the centre. The heating system not heat at night.
The only negative would be the lack of hooks to hang your towels on in the bathroom.
cosy bar lounge and fantastic breakfast
good breakfast After check in it was not easy to find our room. No signs! Very unpractical with heavy luggage!
The hotel position was good enabling guests to walk around the grounds and get some valued fresh air and nature walks. The summer will be especially good for outside interests. The rooms were comfy but small, and more drawer space was needed for a stay longer than 2 days.
The treatments I had in the Spa were the best parts of my stay. However, I did find the staff very friendly and helpful, and the breakfast was great! Unfortunately, I was not impressed with the room service at all - extremely slow (nearly 40 mins to bring a sandwich!), the sandwich had no wholegrain mustard mayo in it (which was on the menu), and the chips I'd ordered to go with them were only half cooked. Also, I found the bed extremely hard, so didn't get much sleep.
clean well priced hotel We had to wait in the bar for 15mins before a table was free for breakfast because, 'unpredicatbly all the guests turned up for breakfast at breakfast time!'
The surroundings were beautiful. Staff very friendly. Breakfast was of excellent quality. The sound proofing from the corridor to the room was not too good.
The room was very nice Loud music and noise on first night from rowdy wedding party
It was very peaceful and quiet! None
design of rooms, location Refurbishment not finished - dangerous to walk over scaffolding bridge (wet) - confusion in the dining room( Saturday night when busy)
Location and quiet Extensive building work is going on, and though it stated "some" building work i wasnt aware we would have to walk on scaffolding and gang planks, also they had a large plasma screen tv in the bar, a satellite dish on the roof but the staff were "not allowed" to put the tv onto anything other than advertising the hotel!
The room was very good. Breakfast was lovely and the staff very helpful No
friendly reception staff, great open fires in reception/bar. Room too hot with no way of cooling other than opening windows
Efficient service in the dining room
bed was comfortable. nice building. breakfast was nice the service at dinner was poor and the restaurant manager was defensive as to why the meal was not up to scratch. they did not have what we wanted, the service was slow, quality of meat poor, with the excuse that the head chef was not working that evening and they had lots of room service to attend to. Also the bedroom was extremely noisy and the decor was very tired
Breakfast buffet, hotel peaceful during our visit
The room service food was good. The hotel is rather stuck in a timewarp and needs updating. The staff were not particularly friendly and the atmosphere is not welcoming.
The location of this hotel is excellent with reasonably priced carparking. Our room was surprisingly large and the decor was very pleasant. The pull out sofa bed provided for our daughter was very uncomfortable. It was very hard and every spring could be felt! The bathroom was a bit too small, especially when compared to the spacious room.
We were upgraded to an excellent room, when the staff found out, that there were not the requested bed for a child.
The bed was very comfortable, the room large and nicely equipped with a small settee and coffee table and a modern television. We were served in a friendly and efficient manner at dinner. Breakfast was delivered to our room on time. Centrally located. The room was shabby with ill-fitting carpets, bed hangings falling down and light bulbs not working. Although other rooms had air-conditioning, ours didn't. The shower didn't work properly. The quality of the food at dinner and breakfast was disappointing.
The room was very clean. The breakfast was very poor as was the service at reception.
The hotel is novel with it's jungle theme, proximity to Marwell Zoo and the surrounding woodland and chalet style accommodation. The room was large and comfortable. The decor was a little tired and the bathroom well-worn. But it was clean.
The beds are very comfortable The bar is extreme;y expensive . It cost over £10 for two drinks
The staff were friendly and helpful. The decor and cleanliness of the room was acceptable but not exceptional. The standard of food was good but expensive. In summary I would say that we enjoyed our stay but would have expected more for our money
Friendly staff, well laid out hotel and very good facilities. Excellent breakfast. lack of choice at the bar in terms of draught drinks , no cider on tap and only one ale. Not a major issue but would of been nice to have a choice instead of tiny bottles of cider at big bottle prices!
It was very different, close to Winchester but in the country, much nicer than a Holiday Inn and cheaper. Excellent breakfast, snack menu not so good Room was too hot for comfort
The breakfast was very nice and the decor of the bar area was modern and fitting. There is no gym, you cannot call an exercise bike and some weights at the side of the swimming pool a gym. The treadmillls were not working and looked like they had not been for a while. Also the golf is not at The hotel, this is very misleading. It's a 10 min drive away at a private golf course, which closed at 5pm. We tried to use the driving range but they would not switch the lights on so had to take the clubs back. Overall a very dissapointing stay at Marwell !!!
Hotel staff and manager very friendly and helpful. Menu could be changed daily.
Very helpfull staff, and excellent evening dinner, also liked the unusual design if the hotel and rooms.
The comfort of a good hotel with good staff who were efficient, friendly and made me feel at ease - I do not normally use hotels but it was the venue for my daughter's wedding reception No
Great location and refreshingly different Although excellent the restaurant is a little pricey.
A beautiful hotel, very centrally located, clean, welcoming, staff were friendly and helpful, wonderful english breakfast.
Close location to cheap multi storey car park.
Please write at least 15 wordsCity centre location and value for money are excelent, the city centre is within easy reach NA
Clean, comfortable, cheap and handy for the city. Everything was fine aprt from difficulty with parking.
we only used the sleeping facility
Great location, helpful staff, very clean with quite a nice breakfast.
central location towels not changed until requested
great city centre location, friendly helpful staff, comfortable room and a good breakfast. I would recommend this accomodation. N/A
I liked having my breakfast in my room, the fact that the hotel was close to the bus staton and the shops. I found the room cold, though staff did give me extra blankets and on the second day a heater for the room. The noise from the night clubs if i stay again i would request a room at the rear of the hotel.
The staff were friendly and the room was fresh and clean There was a situation in the early hours where people were shouting and kicking doors. There were no numbers to call for assistance
The owners were extremely friendly and made me feel very welcome. I would feel very comfortable staying there again.
The staff was excellent and did so much to make my wife's arrival on her birthday very, very special. Also, the breakfasts were exceptional. I have no negative comments.
Lovely friendly staff - very chatty. Good clean rooms Bed was far too soft and felt like the matress was on a slope Not good value for money - didn't feel it offered any more than a good guest house
The room was excellent all round and the staff were very friendly. Nothing to dislike at all.
I haven't got time It was all very well presented
Great room, fantastic breakfast, helpful staff. Really good value, would recommend.
Clean, quiet location, easy access to Salisbury Nothing
Would have liked an evening meal however basic ie jacket potato.
Great breakfast Walking distance to city centre!
Good location and very nice room. This is more of a motel than a bed and breakfast. Not quite what we expected.
Altogether a very charming and unusual hotel. Very friendly staff and high attention to details. The long walk from the Car Park - over 10mins walk with luggage. The cooked breakfast, although lovely, was a little small. And kept awake by talking on the first night until 2.30am and by another guest at 3am the next evening walking through and banging doors! Arghhhh!! But this did not put us off our stay, but think the price could be a little lower.
location The hotel was dirty, no air conditioning and expensive. The kettle was missing from the room and the curtains were held back with a safety pin which cut my finger!
Friendly staff and a great ability to fulfil all our needs! I booked the hotel initially for my wedding night! We ended up having our wedding reception there as well and was a fabulous day, food and service was great and couldnt ask for any better - Big thank you to the hotel!
Relaxing and very central for shopping. NA
the quantness of the place, floors and walls sloping in all direction, which is not suprising for a building over 400 years old. Very poor value for money, no services, reception closed @ 1800pm, no hotel lounge as such, only a bar/resteraunt.
Nothing is good - have maybe once been a charming pub with rooms upstairs. Receive your guests friendly with respect. Our booking though booking.com - the hotel only had 1 room booked even I had a mail with a confirmation for 2 rooms. Water was dripping from the ceiling when it rained. Due maintenance of the rooms and restaurant, make fresh food etc etc…..
Location. Staff made a real effort to be helpful. No telephone in room. No explanation of use of 4 keys or how to lock room. Locked in the hotel when all staff went off for part of Sunday. The low service level does not reflect the high price. The operation seemed rahter amateur in terms of customer service.
The staff were very friendly and helpful. The food in the restaurant for both brekfast and dinner was excellent if a little expensive for the dinner. No phones in the rooms. No room service. No shower caps in bathroom. It was a lovely hotel for a break but not for business use. I was hoping to recommend this hotel for business use but without the first 2 facilites above I am unable to do so.
Clean and tidy with the only non-euclidean staircase in existence.
If you happen to be traveling to salisbury and want to tour the cathedral, you can't get a better location as it is right across from the entrance to the grounds. The staff were very friendly and competent, the rooms were well maintained and the bathrooms were spacious and very clean. But this inn is very old, the rooms are very tight, and it just isn't that comfortable. We did not feel there was adequate value for our rate of GBP100/night (jul09).
Very homely and comfortable bar with friendly staff and a real buzz from the crowded bars.
Very comfortable room with nice touches - fresh coffee, milk. Friendly courteous staff, excellent food.
Friendly staff, excellent food, brilliant location due to proximity to the Cathederal.
Excellent hotel & location. Free parking. Quality restaurant. Whole experience felt unique. Very good staff. Complimentary mini bar.
Excellent hotel in the city centre - lively pub atmosphere and great food. Thought the room that was allocated was outstanding and spotlessly clean Car park is difficult given the size of the hotel but the staff worked hard to help us throughout the stay so no real issues
Well located near to the Cathederal and the hotel had parking available. Staff were very friendly and helpful. Probably just that bit too expensive
Excellent breakfast, friendly staff The common parts of the hotel were a bit "pubby" and not to the same standard as the room or the food
Excellent city position. We were not offered toast at breakfast.First breakfast no butter or marmalade on table no real coffee served .
Staff extremely pleasant and helpful.
Personable and helpful staff (all). Eclectic ambience of all public rooms in main building. Dinner and breakfast. No children. We stayed in the St Georges annex; very comfortable, but lacking in soundproofing - the us guests who arrived back at 04.00 banging doors and generally making a racket will surely forgive me (after 4 hours' sleep) when I got my own back at 08.00 ... May be a tad over-priced.
The room was great, the shower excellent. Great cooked Breakfast :-)
Very friendly and clean. No job was a problem. We were amde very welcome. I personally would have liked the pub to be in the centre, however, it was only â£5 for a taxi to the main town centre.
Nice, comfortable room (much better than anything I've had in London). And I liked the food a lot. Chef worked on QE2 for 10 years; it shows. Can't go wrong here.
Very friendly, good beer.
Friendly and comfortable Light bulbs missing in bathroom
Exceeded all expectations X
I enjoyed the whole of my stay at the King Alfred Pub. The rooms were clean and new, the staff were friendly and welcoming, and I was pleasantly surprised by the garden - it was a lovely outdoors area including a kid's playground and was lovely to sit in and relax with a drink or two. No
A great friendly local pub The only criticism is that it was so popular that it was a bit noisy before midnite but it only showed that it was frequented by the locals which was nice to see
Lovely traditional pub with great food and excellent rooms.
Excellent and attentive staff, very friendly. Noisy heaing system.