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Perfect spot for a trip to Gravesend. Typical "family style" converted villa hotel delivering exactly6 what you would expect.
It was lovely and slightly old fashioned. Also quite personable with regard to the rapport that the manager endeavours to developed with guests. I found the managers attempts to be helpful and attentive to be somewhat overbearing and unnerving. It made me feel a little uncomfortable.... He needs to chill out a bit, as guests will generally ask for help if they need it, and drop the '21 questions' routine....... Or better yet, put it in the hotel compendium and make it available in the guests room.
location understaffed. They could not cope with breakfast. 4 times they took our order and when it finally arrived it was poor. TV did not work No info folder in room
The staff is excellent; very accomodating for the smallness of the place and give it a feeling of great warmth and friendliness. Excellent bar and restaurant. N/A
The food was fantastic! Great location too. There was one woman doing everything, so people (including myself) were waiting significant amounts of time to be seen, which was very frustrating. Once seen, the staff member was very polite.
Closeness to the town and view of the river, disappointed at the lack of disabled access See above
The staff were very freindly and nothing was too much trouble. The food was outstanding both our evening meal and the breakfast. The hotel is generally run down and in need of some modernisation. However the good staff, the great food, excellent off road parking all contrived to make it a very enjoyable experience.
lovely hotel charming stay friendly staff 4 star
Very pleasant hotel and good value for the location which was excellent just a few minutes walk from the centre of Gravesend. The residents bar closed early, however they were happy for us to bring in some wine from the 24 hour Asda across the road and use the bar area.
The hotel is quaint with lots of history to tell. It had a very homely feel, which I appreciated after being on the road for several weeks.