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setting of the property, and receptionist was very helpful room service breakfast tray was dirty, full of dust in each corner.
Traditional style hotel The staff did not have the greatest customer service skills.
The intimate bar area, the bedroom (which was one of the traditional rooms with oak beams) The fact that the staff were happy to arrange a breakfast at 0330am due to the fact that we needed to leave early.
Great charme, old England country style
The room was excellent. Breakfast was a shambles, staff were unable to cope with demand and hence service was pretty appalling.
Location, character, history, comfortable room Poor service and badly organised breakfast
Very comfortable bed. Peaceful room. relaxing stay. Very cold bathroom, no radiator or heated towel rail. So-so staff. Tried to overcharge me be £100 and when this was pointed out, were not particularly apologetic or concerned.
The rooms were fantastic, lots of old world charm. Very romantic!
The room was clean and spacious service at breakfast was poor
We liked the historical atmosphere and setting of The Crown and the authenticity of its refurbishment. The whole building has tremendous character.