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i arrived late and the service was oitstanding. staff arranged for room service for both dinner and breakfast bed was too soft for me
I would particularly like to recommend the staff who were very hard working, and consistently smiling and helpful. Even when very busy, and we were waiting for a table, they made sure we were helped and informed...and with no sense of the pressure they must have been under. Having worked myself in hospitality and busy restaurants, I know full well how tough it can be, so I really appreciated their friendly service and constant smiles. Small details, which seem petty to speak about considering how much we enjoyed our stay, but such as the light pull in the bathroom was a frayed bit of cord. Lighting over mirror in room made it difficult to put on make-up (essential to ladies of a certain age!. A personal dislike is shower curtains, they cling!
Food was excellent. Room was nice but basic.
Excellent meals in the charming restaurant. Very friendly and efficient staff, mostly young well-trained eu citzens. Room very comfortable, clean and light. I looked for bad points but was unable to find any!
Welcoming helpful staff. Clean and very comfortable room. Great breakfast! Although the food was excellent, there was no snack/light meal menu available in the evenings - e.g salads/sandwiches etc.
Excellent, could not fault it. Lovely room, excellent staff, superb food. Shall certainly return for a longer stay. None
From start to finish the level of help from all of the staff members was excellent. None
Service was excellent and we were looked after very well. Food in the restaurant was of a very high standard. Nothing
Excellent food and friendly staff No communal area in the bar for just having a drink etc - very much a restaurant with rooms
room decor tastefully done, food and staff excellent - would recommend this hotel to anyone.
The room was beautiful (Cumberland) and spacious. The common areas: restaurant, library, bar/lounge and parlor were beautiful and never crowded. The staff was very friendly. The food was good and the wine list reasonably priced. Really enjoyed just sitting in the lounge sipping wine, was a real highlight of the trip! Would definitely recommend this hotel. When we arrived our room was very cold and it required two space heaters to warm it up, which took several hours. This unfortunately ruined some of the aesthetics of the room. The restaurant recommendations were not great, we were directed to a chain Italian, when there was an excellent small local place nearby.
All staff pleasant and helpful
The location next to the Minster was fantastic. The freestanding bath and four poster bed was lovely Parking not brilliant
The room was amazing, very clean, comfortable bed and relevent to the era that it was built in. The staff were very friendly and provided an excellent service. The booking I made with the website did not register with the hotel meaning they did not know of us staying, although the hotel gave me an upgrade as a result of this fault.
I do not think apparent from the web site but the Hotel do offer parking permits at a nearby car park In the room, ground floor, the extractor fan/air conditioning in the ajoining room, kitchen I think, was noisy until witched off. It was switched on again around 6am.
The hotel's location is perfect, with views of York Minster. The rooms have been tastefully refurbished and the bar, though small, was charming. The menu excellent and varied. I could find no fault with the hotel or its staff. I will definitely stay again when next I am in York.
Room was very quiet,staff friendly & helpful and breakfast was superb look forward to going back.
Friendly staff, excelent location for shopping and close to entertainment. Theatre's Museums etc. The bedroom was well furnished and comfortable. Nothing