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The hotel is fairly new and very clean. Staff was friendly and spoke to us in English as necessary. We arrived by car; parking was convenient and at no charge. Free internet access was a big plus for us. It was a bit too modern and lacking in character for our tastes, but would be perfect for someone seeking something akin to an upscale American chain hotel.
Staff were very polite, helpful, friendly and spoke very good english for me. The lobby and rooms are of a standard equal to any international hotels I have stayed in. A neat, clean, efficiently run, internet accessible hotel that I will recommend to all.
very good restaurant and nice bar
The major problem for me was that the hotel didn't have it's own free wireless network. It was only possible to use especially prepared computer to access the Internet but for business purposes it's useless. In future I would stay in the hotel only if free wifi network is available
The location is excellent. It is 2 minutes from the centre of the city with its street car and bus terminal, 2 minutes from shopping, and 5 minutes from the old town. No problems
Clean hotel at good location
The service, free use of computer and printer, breakfast is very good as well as spacious rooms. No free wireless internet on the rooms, no bath tube in the bathroom, no slippers and bathjacket in the room
Nice, quiet and clean hotel with big bads and tv There is no free lan or wifi connection to internet. There is only one computer with connection to internet next to reception. I was on business travel and I needed internet to do my work from hotel room on my pc. That's why I wouldn't stay at this hotel again on my business trip.
large and clean rooms, friendly staff, directly in the city centre, good value for money equipment and decoration of rooms quite basic (although nothing essential was missing)
Tv didnt work, they came fix it the day of our check out, but gave us discount, which was very nice of them.
room is great - breakfast is OK - friendly staff wheen are these hotels going to 8understand that fittness facilities of first importance. Personaly i select hotesl on availbility of fittness and healthy food (otherwise you don't survive intensive busnesstravelling) - the fittness here was a huge disappointment - i will not go in this hotel again
This is the second time I've stayed at the hotel - which says a lot about the first time. This time was equally impressive: friendly, thoughtful and well informed staff in a well run, very clean and well appointed hotel. The Reception staff could not have been more helpful when sorting out several complicated requests.
The hotel is right in the centre of this delightful little town so is very convenient as well as being relaxing and welcoming. The staff are very pleasant and helpful.
Very Clean accomodation, Owner very helpful and obliging, Parking on site and you get to take away for lunch anything you don't eat at breakfast. No evening food Friday, Saturday & Sunday
Very kind and hospitable people. Excellent breakfast with local delicacies.
The family who run this hotel have the highest of standards and are attentive to ensuring cusomers are completely satisfied. The restiarant has many awards, in our view deservedly achived. Great place to stay. Clean, comfortable and really enjoyable. Tremendous value. Can't recommend highly enough.
large and clean room, free water in room receptionist very unexperienced and sauna only working on demand
Off road free parking. Convenience of a good restaurant. Comfortable rooms with good bathroom facilities. The convenience of both rooms booked being next door to each other. Early breakfast arrangements for MotoGP enthusiasts.
the hotel staff were friendly and very helpful.
They say in the description:elegant accomodation, it was not. generously equipped rooms, the room was very sparsely equipped,not even a minibar. Internet in all rooms, where?
style, room furnishing, easy parking, excellent internet access My shower floor would have needed some thorough cleaning. Otherwise the hotel was clean.
The Strassberger Tor was the best find of our road trip in Germany. Everything from reception to restaurant to internet access was excellent and could not be faulted. Great rooms made for a good nights sleep.
Central location. Friendly staff.
Excellent value for money Slightly too formal an atmosphere in the dining room
The staff was most accomodating and the location was near the center of Plauen! Great, quaint hotel.
The staff were very helpful and moved me to another room when asked because of the heat in an upper room due to heatwave
The room was very clean and comfortable.The breakfast was very nice and had a good variety.
Friendly staff & good food
there was a very lovely main building - which however does not contain any guest rooms,only function rooms.the guest rooms are in newer buildings and our room was very clean and reasonably large.there are large grounds which are quiet and private with lots of big shady trees.most of the staffs english was at best adequate,however they always aimed to please.It is rrather difficult to locate being in a very small country village.the hotel restaurant was excellent and good value.
Big, nice rooms. There is no free Internet.
the whole atmosphere a wedding party on the 1st floor was disturbing us on the 2nd - until 11:30 pm.
A spacious and cosy room in medieval atmosphere! Very tidy, high level of hospitality. Nice place, beautiful surroundings. A lot of restaurants and cafees close to.
The staff was very polite and extremely helpful.
The hotel is very clean and modern, with a nice restaurant right on the premises. The staff spoke some English. The hotel is rather distant from the main part of town. Travelers without a car should be prepared to walk some distance if they don't choose to eat at the hotel's restaurant.
The best rate "value for money" among all hotels we've even been to! Picturesque place, charming castle, stylish interior, cozy room with a park view.. We felt like time had turned back and we found ourselves in a medieval castle. Staff is utterly friendly and helpful, they make us feel like in a home from home; food is delicious. There is a choice of aperitifs and some sweets free of charge in the reception area :) Morning coffee was wonderful! We are defenitely going to come back in this lovely place!!! The only thing we didn't like is that spa is located not directly in the hotel but in a couple of minutes' walk. And no WiFi in the room.
staff on hand when something is needed
Friendly staff and very helpful
Beautiful hotel in a beautiful place. Very clean, calm, nice rooms. I can recommend it for a family - rooms can be separated. Good place for a countryside vacation.
This hotel was ideal for us as we were visiting this part of Germany to see the moto gp event at the Sachsenring circuit,without getting snarled up with all the traffic travelling from Chemnitz.The room was always very clean & tidy.The whole building had been recently renovated. No staff on premises,only a breakfast room so no bar or evening meals available in hotel.Only restaurant & bar in the town would appear to be the excellant Burgrestaurant El Greco,delicious Greek menu prepared by the genial host Anastasio & his wife,good beer as well !!
Very new facility, our room even had a deck. The staff leave after 6:00.
Room was very, very clean, especially the bathroom. Breakfast was good.