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Bathroom is bigger than expected, room as I expected. wireless internet in the rooms didn't worked as promised.
The breakfast was not included in the price. This was not clearly said from Booking.com!
Very quiet. Room a bit on the small side, and a bit 'gloomy', No tea/coffee provided in the room at all. No 'comfy' chair to sit in. Breakfast not served until 7 am. No obvious facilities ( restaurants ) nearby?
I find the place clean, quiet and rather spacious for a single room. The staff was very available, accommodating and helpful to answer requests as well as overall questions. None in particular.
The location and the prices are good. And the bar is nice to take a beer and the breakfast (which is a bit poor). The WC and showers. They are few, small and not very practical
Location is great. The hotel is small and don´t expect more services, just the very basic ones. Staff is very friendly. We travelled whit a dog and wasn´t a problem at all.
quiet place, good location, good breakfast The room could be a little bigger
The people working there were so kind and lovely. You feel like home. I wanted to stay in a room with two single beds but I had to stay in a room with a double bed. I don't know whose fault was that, the booking.com or hotel management.
Proximity to Expo site Furnishings were old fashioned.
Friendly staff, good breakfast. The ventilation in the hotel room was somewhat poor, most likely the previous guest has been smoking and the odeur was still there.
The location was great and next to the centeral turistic spots. The staff was kind and allowed us to late check-out Excellent breakfast buffet. The room was cleaned everyday, and was fully equipped. WI-FI signal was poor and the room. There is no tea/coffee making facilities or bottled water in the room. I don't have antyhing else to say.
everything! The welcome by the reception staff, the cleanliness of the hotel and room, the ambiance, the breakfast service and the "black" head waiter who was very pleasant and graceful in looking after us. The restaurant prices. 5 euros for tap water served from a bottle. Martini served straight in a regular glass rather than in a martini glass.
It was very clean, great localization, in the center but no notice when you sleep! Loved it Liked it all
The AC worked great. Our non smoking room reeked of cigarette smoke.
Very good hotel for the price no
--the efficient check-in --the very large (by European standard) of the room --the absolutely excellent buffet breakfast included in the room price
Close to touristy areas It might be a 2 star hotel but that doesn't mean you skimp on cleanliness. It was also SO loud, even at 2am. When we called to complain about a domestic dispute in the room next to ours (throwing furniture and screaming) they said they'D get to it when they can. Didn't happen.
The staff were nice. The hotel is in a very seedy, unsafe area. The room was cramped and even though it was a non-smoking room, it smelled like cigarette smoke.
Excellent location, great price, good breakfast(included) The staff that received us wasn't so helpful and had a bad attitude
The room was spacious and clean. The breakfast room was an absolute horror, with hundreds of tourists fighting for food and a table. The facility is a disgrace to an otherwise decent hotel. The water in the shower was too cold and the pressure too low.
Great position: very close to the city center, to the main attraction and to public transportations
Good location; nice staff; Spacious lobby and bar gives relaxed athmosphere and room to relax. Rooms basic but clean
Staff was very helpful and professional. My experience was exceptional. Everything met expectations.
Excellent location just around corner from The Grand Place Reception staff somewhat unhelpful but the concierge and staff very helpful and informative.
Hotel is very well located in the city center - ideal for tourists. Just couple of things spoiled whole Brussels experience: 1 - Discovered there were no towels in bathroom right after taking a shower, 2 - Late evening food from room service was foxy - a complete shame for a 4 star hotel.
Excellent overall, nice furnishings, perfect location. Wifi was spotty - signal was fine in the bathroom, but not on the bed. Absolutely nothing else to complain about, though.
The location close to Grande Place is excellent. Old fashioned bathroom, with even a little bit of moisture in the corners.
I thought the breakfast was nice, and the beds were comfortable. I had to ask to switch my room twice as I found the rooms depressing and not light or big enough. The room temperature was very cold and I had to ask for a space heater. I found some concierges helpful; others not. The food in their restaurant was not good and I had an issue with something I ordered. I also wished they had made laundry service available. The lobby is very cold and shuts down early, and there is no where to have a drink, read and relax. The bathroom smelled very funny, and I could not get them to fix this. I also received no offer of help with my luggage when I called down to say I was checking out. Overall, this hotel needs updating and to be much more cozy, light and guest friendly. There is a lot they could do to improve.
Location is good. staff are excellent and very nice. Nothing
staff was very nice, location was perfect, room service breakfast was great
The bed was not very comfortable which is dissapointing from a hotel of this standard
Great location, nice rooms and we thought the price was really reasonable.
Location and standards
Everything worked great. Personnel was very helpful. Cleaning was exceptional. Good location. Room interior was old and worn.
The staff, in particular Nancy, were absolutely fantastic and made for a very pleasant stay. The Hotel and location were stunning. Great stuff altogether.
Very pleasant stay, comfortable well appointed hotel. Good location. Excellent value.
It was in the middle of the city and shopping malls I was told it is 5 star but it was only 4 star !!
Perfect location :)
The location of the hotel was great to get to other areas. The packing of the hotel has low capacity in the parking garage and the hotel parking lot has no security my car got broken Into and all the items in my trunk and inside me vehicle were stolen.
nicely situated and nicely decoarated hotel. very decent. I recommend
The room was fantastic and the staff very helpfull
nice,large room and common areas were very attractive high cost of internet service-this is free in many hotels
Very nice playced.
Le Plaza is a dream hotel. Best ever. Location, staff, room everything great. Breakfast was a bit expensive
It had a portable AC unit that was loud and noisy.?it was either hot or cold in the room . Staff was not very friendly or helpful. Room could have been cleaner.,the plave was tired looking. Not at all beautiful like in the pictures. .
The beds were absolutely amazing.
efficiently run,good breakfast and served till noon on weekends n/a
Location, service attitude
Standard high, and quality excellent, the cost due to the promotion was fantastic and I would recommend this hotel to anyone Had booked dinner, and we had to wait to be seated, price of meal in the hotel slighlty more than the restaurants near by but standard high.
The view to the street in the rainy weather They have charged me euro 8 per minute for an international call. That was far too expensive. Moreover, the breakfast was not included in the rate - euro 25 per person extra for breakfast.
location for EU is excellent. local staff hopeless. valu for money the poorest. 10 min to get to your room if you stay in the backwing of the building
Very pleasant and modern hotel in the heart of Eurocracy land, with some good eating and drinking places in close proximity. Metro is very close and easy to use. Beakfast is very good. Staff very accommodating.
The service was very good. Even though I arrived at the hotel earlier than the check in time, I checked in immediately without any delay. The room was very clean.
I like your staff how they treat the guest, very accomodating and respectful. Keep it up!
Very nice, modern hotel, which is located right next to the European Commision and a metro stop. Several good bars and restaurants close enough to stagger back, but far enough away that they don't disturb you. Very clean room, and friendly English-speaking staff.
nothing specific poor lighting in the rooms
Staff friendly and efficient, concierge particularly
we liked the quality and luxury, and the staff's friendliness as well as the italian restaurant few things minor like no iron board and was a bit pricy and minited room service options
location is great! we had problem with room service. couple of days before arriving we ordered, prepayed a small birthday cake for 60euro wich they could not take to the room from the kitchen in 45 minutes after asking for it, so we could not wait for it. They explained that they were to busy.
Quick check-in, discreet personnel
A bit overpriced, the breakfast good but to expensive. The best is the location !
Location not free internet
Location is fantastic; staff is wonderful. It's a very nice hotel.
Front desk staff was wonderful -- rooms were comfortable. Horrible service in restaurant ( being a single female travel likely contributed to this); room was very poorly insulated re:noise. Heard everything all night.
helpful staff, center of the city for the price i paid, wroth it!
Very central, easy to walk anywhere in city center, very good hotel facilities and friendly hotel staff. Because of the very central position of the hotel, street noise goes around the clock day and night, which is a problem for the rooms looking at the streets.The bar served moistened nuts and the reply was "this is what we have".
Fabulous service from the Concierge, ALL staff v courteous, helpful and the best service I have had in a hotel for a very long time! The room maid even put a bookmark in my book!
The wifi in the hotel wouldn't connect with my phone. The hotel is located in a very fashionable district, but with limited dining options. Most importantly the hotel DOES NOT provide airport transport, this was the main reason I booked with them. Any hotel can call a taxi to take you to the airport (at your own cost) that should not qualify as airport transport.
All good, except internet price. Internet has to be payed in all locations. At least at the lobby it would be expected to have free access.
Ideally located for my visit; great to have the Place Jourdan on the doorstep. Very comfortable bed, and good shower. When we needed a taxi straightaway, it took a long time (about half an hour) to arrive, and the concierge disappeared.
the hotel was just nextdoors to the conference centre. A 5 seconds walk.
Expensive but typical euro pricing
The staff was excellent, especially the concierge (a 40 (?) year old man with glasses). The room is ok, but the TV has only 2 English channels (news) despite having so many other channels. It is quite expensive for the quality. No one should have to pay for wi-fi internet!! Room was not ready when I arived in the morning from USA.
Extremely comfortable,good food and excellent service
Everything was superb!! The staff at front office and the concierge desk excel and offer very professional service. Simply outstanding.
it was an Excellent Hotel. clean, quite. good location, good sttaff. NOTHING
shower, bed, bar restaurant was closed
Everything was wonderful. I loved the special winter rate! That we had to leave.
The staff was very friendly! The coffee machine in the room was awful!
very clean room bit costy
One can count on the quality of the staff.
The 'romantic package' secured us a very good room for two nights in a first class hotel for a good price. Breakfast was poorly organised and choice was very limited. The garden is lovely though.
Staff was not helpful, beds were old and not comfortable at all (had two rooms to try since the first one had brown water in the bathroom since it wasn't used for a long time).
Close to EU Commission offices pillows too soft
Hotel facilities detail has incorrect information. According to detail when I book room, Wifi is available with additional fee (6.95 per day). However not only wifi, internet connection (LAN) was need additional fee. If I've known LAN connection was not including room charge, I was not book this hotel. This is totally incorrect information. Hotel must disclose not just wifi, even LAN connection require additional cost. If this was on hotel detail, I NEVER HAVE BOOKED THIS HOTEL.
Very fast and efficient check-in and check-out, room small but comfortable and well-equipped. Minor point : coffee-making facilities would be useful
The interior decoration is very pleasant, rooms are quiet.
the hotel room design is great,it provides a fantastic atmosphere of luxury
Atmosphere was perfect. Nothing.
We thoroughly enjoyed our stay of three nights at the Stanhope. It was a convenient location for walking Brussels, and enhanced time there. The staff was great and accomodating of our needs. We loved our room which was spacious and nicely appointed. The only semi-negative thing I can say, is that the bed was quite soft, which was not good for someone with a bad back like me. Also, we asked to have some food heated up, and they said that they would send someone to take care of this for us. They forgot, and we had to call a second time.
Everything - the room was fine, staff were all very helpful, friendly and courteous, the breakfast was excellent. The only minor fault was that there was no alarm clock provided in the room, although this was listed in the hotel's information details for the room.
Kindness of the staff, the size of the room and the bathroom - very modern and enjoyable. The minibar is cheaper comparing to other 5star hotel The standard breakfast is poor - It costs 25 euros and you only get miniature croissants and bread plus the hot chocolate was only made up of water
The staff and the type of room. In spite of my request there was no glutenfree breakfast
You don't even get the second foot in the door before you're greeted by friendly and welcoming staff waiting to attend to your every need. The breakfast (if you choose to have it included) is a fresh, healthy and great quality variety also with impeccable service and choices. The rooms are adequately sized and the beds and pillows are quite plush. There are slippers and robes for your added comfort and the tea selection in the room is great. The bathrooms are fully equipped and have a very modern and Chiq decor. Room service was a bit costly (as it is with most hotels) but this was because while the quality of the food was great and fresh, I really didn't enjoy the flavor. It is conveniently located between the trams and close to the Brussels midi station. Also, on Rue Louise there are all the major high end brands for clothing, jewelry, shoes and perfume, there are chocolatiers and other typically European magazines. Once you head out the revolving doors of Rue du Châtelain, and turn right, you will see that there are many cafés, bars, bistros, and magazines (shops) along the way. The cuisine is mainly, Italian, French and English, and there are Asian restaurants and a conveniently located liquor store to get your Belgian beer. There's also a food store further down. In the opposite direction, about a 30 min stroll away, there is the European Parliament, and the Grande Place that hosts many of the museums, a must see is the Music Museum, and a must have is the Belgian chips/fries and waffles. Hopefully this helps! The dinner I ordered in room service was not a good taste for me.
The spacious comfort of the room, with its separate toilet from the bathroom. It was difficult to make the coffee maker work as I didn't know about the on/off switch at the back of the machine. It would be helpful if that information could be added to the instruction booklet.
beds were comfortable, staff weer helpful and food was good the airconditioning did not work on any of the 7 days we were at the hotel, it was stifflingly hot, bathroom wasn't ventilated, we asked 3 times if anything could be done
Its convenience to the city centre and nearby shopping streets as well proximity of transportation. They do not have a lobby its more of a waiting area
Excellent staff, nicely presented, food excellent
Space of the room plus bathroom facility, free internet connection by reception desk, helpful staff plus the facts that they remembered my previous stay and ensured same quality of room was provided to me
The very helpful staff, the cleanliness, the size of our room, and the general ambience of the hotel I think that the breakfast was too expensive for a cold meal. Also there was no variety we spent 10 days with the same choice of 2 different cheeses and 3 cold meats. Also we had to pay for the coffee taken in our room.
Booked it for guests, which seemed very pleased with the quality of the hotel compared to 4-star hotels which we usually rent for them. The only marginally negative thing is not to underestimate it's closeness to Louisa/Louize. It's about 20 minutes walking which isn't pleasant during rainy days and the tramline on the street is incredibly hectic.
. Good hotel. Very expensive for the quality during weekdays. More reasonable during weekends. . Friendly helpful staff specially the manager and bellboy Internet reception was weak/non-existent in my first room. Switched to a room in another floor. Better but still not great. . Not near the any of the tourist things (city center, Grand Place, Centeral Train Station . Had to take the metro to go anywhere or do anything. . Weak internet signal. . Breakfast not worth the price.
The room facilities and the staff who were really fast and professional. The cleanliness was poor, I found a piece of glass on the floor and in the bath!!! The vaccumming was not really good either.
small hotel with all the facilities very quiet despite busy location
I appreciated the fact that most of the staff are multilingual. Moreover, the staff was always very helpful, either with information or in handling any request for additional service, which were dealt with promptly and without additional charges.
Excellent location; nice hotel, friendly staff, good value for money beds were a bit hard, shower head kept falling
Excellent value for the price (at least on week-end). Helpful and knowledgeable staff. Convenient location near underground. Nice rooms. Ridiculously expensive breakfast (20 EUR), but there are many breakfast opportunity near. The services are good, but it is rather a 4 star not a 5 star hotel.
good location, easy access to highways in the last 18 months the staff (restaurant and room ) has deteriorated to the point that they do not either speak or understand anything other than french.
Excellent facilities. Room large and comfortable. Staff very friendly and welcoming. Proximity to center, either by auto or metro.
Complimentary slippers! Misunderstanding over room-service order.
Good price/quality and accessibility Exaggerated breakfast price and watery coffee
Great location and staff
The Bed was the best we have ever had in Europe. Very Clean and the Design of the rooms, especially the bathroom was fabulous. Simple, Elegant Style. Furnishings on outside terrazzo were fun and comfortable.
Very polite staff
Excellent staff, beautiful lobby & rooms, relaxing shower, great shower products.
Absolutly nothing they dubble charge me for one nights accmodation and would not repay the money i had to call my bank and invovle the police still awayting refound Absolutly nothing they dubble charge me for one nights accmodation and would not repay the money i had to call my bank and invovle the police still awayting refound
Well located near metro stop. Staff were pleasant and helpful
Style and comfort of the room, Excellent professionalism and kindness of the staff
Beakfast & resceotionist was quite helpful.
I like the room as well as the bar at reception level I was surprised to have to pay for a breakfast I did not have. But I suppose this had to do with the fact it came as a promotional, 'take it or leave it' package?
the comfortable room no
I love in this hotel in a prime location in the city center, markets, and particularly among the international fashion shops and the hotel staff friendly good spirit and vitality They freezing of 300 euros from your Credit for the duration of your stay + value of accommodation and breakfast, the Internet and the position of the vehicle is not free and at the same time expensive
Too many people for the elevators to handle. I had to wait 10 minutes before an elevator stopped at my floor. And no roomservice.
excelent cental location there is no effective air condition in the room and the room is hot
Breakfast: fresh and nice variety. Internet: fast Very few bathroom items provided by hotel, no space for your own bathroom items, no space for your luggage (no luggage holder), no safe, no shelfes for clothes only hangers, no bathrobe, no slippers, no complimentary mineral water. My hotel room didn't look the same as on the web page, instead of specially requested king bed, I've got 2 beds near each other.
Close to center and to business location It is too warm in the winter. Should be possible with air condition when windows can't be opened.
clean, efficient, comfortable. Reasonable cost if you look for discounted from the hotel's standard room rates. Good Internet access except for capacity to send attachments. television had very poor sound quality. could have offered more channels at optional purchase?
location was brilliant, hotel was very accommdating, it let us check in early and on leaving they allowed us to store our luggage. also lots of resturants located near it, and plus city sightseeing tour bus pulls up outside hotel. walls are a little thin, can hear other guest use bathroom facilities.. can be alittle annoying late at nite, otherwise fine hotel for price
good location, cofee/tea making facilities in the room, varied breakfast, toiletries am a non-smoker and had a smoking room
Friendly staff-extensive reception and dining area - very good Buffet breakfast. A/C was not working in my room and it was too warm for the first two of my five night stay. I complained and the only solution apparently was to turn off the heating in my room altogether. This was done but I also had to open a window (21st floor) for the remaining 3 nights.
The bed was very comfortable (and this is my most important review criterion). The breakfast was excellent and abundant -- would appeal to many different tastes. Wish I had time to use the spa.
The walls were a bit thin, and we could hear the people next door talk.
I was "unvolontary" upgraded to a super room at 28th floor - I liked that! All OK.
the staff was very courteious Layout of the building
staff were friendly, breakfast was good and the lacation was good. Althought check out was at 11:00 we were allowed to stay untill 12:00 check out at 11:00
Marvellous hotel with a good price in the centre of the city. More friendly personnel
The room was big and very quiet.
Newly remodelled, reasonably comfortable, wireless in the room.
Excellent help from desk personnell, very nice breakfast and free WI FI; I don't like to single beds joined together.
The price was good value for the centre of Brussels Room was quite small particularly toilet. No food available after 10.30 and no information on alternatives for travellers who arrive late.
Good location not great, nice remodeled room, good value , staff ok not great, good value for Europe
Room is quite spacious and clean. Breakfast was yummy.
The hotel was really clean and beautifully designed. The bathroom had a bath in it that you often don't have at many other hotels. The breakfast served was also to my liking. The warm water in the shower did not work correctly.
great localization, great design
40 steps to Brussels international airport
Excellent location I had a very badly soundproofed room (next to the lift). Outrageous for a room of that price.
Can walk across street to airport. Bar area was short staffed so see I e was dry slow, but to their credit, the bar manage really was concerned. Plus their computer system was down
Perfect. Just in front of the departure hall. The best place where to stay if you depart early in the morning.
Very convenient for catching early morning flight The hotel was under renovation - the only restaurant operating was very crowded and busy
It was conviently located for our needs. My wife and I needed to take a flight early the next morning and, while we aren't rich, we enjoyed our stay for the night. We were ready to take the flight. Leaving. It was sooooo good. It is unfortunate in this survey that there wasn't a choice "very good" because the item that we checked as good was very good, yet not excellent.
Perfect location, nice and well spoken staff. Wonderful mattrass
Convenient to airport - just walk across the street.
Extremely very well situated across from Brussels airport entrance. It's the prime dpot to spend the last night before you leave. The good is good. Good breakfast. It's on the more expensive side but the location is what makes this property so convenient. There is a good train connection at the airport to get to the center of Brussels Antwerp Gent of Oostende. Its of course well understandable to the expensive side. Breakfast $25. But it's location makes you accept.
Location is perfect. Walk to check in at airport. Restaurant costly and service in restaurant slow.
Position of electric outlets in rooms too far from bed
Can't beat the location if you need an early flight the next day.... This is ripoff pricing. First of all, the website says rooms from E139. But don't try to find a room at that price, E209 is what you pay. Without internet. Without Parking. Without breakfast. Even Tokyo and Paris are cheaper.
The cafe outside, Breakfast was not up to the standard of the hotel. Actually very bad. Rooms on the backside not very interesting
It was a beautiful hotel, well located and the rate on booking.com was very good. Room did not have a view ( looked onto a brick wall, which made the room very dark. Not a major issue.
Perfect location. Nice staff. Goood breakfast. Big rooms. Nothing
Spacious room w comfortable bed
Lovely decor and atmosphere The pillows were not very good - I woke up with a neckache!
a lovely art deco hotel with good facilities, free and extensive breakfast buffet included. Free mineral water in bar a nice touch. apart from a small bathroom so toilet right next to bath (which was ok) the breakfast buffet hot trays were at best lukewarm
The Cafe Old and tired hotel.
The service ,unbelievable good
The hotel was very central and had an impressive reception area. We had to change rooms three times . The standard of accomodation was extremely disappointing for such a renowned hotel. The rooms were cold and very noisy from the street below. The room we eventually ended up in smelled of stale cigarette smoke. We did not have the energy to ask to be moved again. We would never consider staying there again.
Location is good. It is an older hotel, but that also makes it unique.
Location Tried to charge me 30% more than the booking price. Long waits checking in and out. Staff overall very unfriendly with some exceptions.
Every thing great, very friendly staff, excellent breakfast