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Great location near the old town
Great location. Pleasant rooms. Not modern. But well maintained with character. Close to old part of town with it's restaurants and shops No
Well located near downtonwn. Huge king bed and pretty clean It looked too old for being refurbished in 1995. It was too expensive for the quality
Facilities, Location. Room stank of smoke despie assurances it was anon smokeing room.
it is in the center of ourense though it was very clean, infrastructure a bit old and the room had an "old man smell". I couldnt adjust temperature either but there was an extra blanket
close to the citycentre and friendly staff
Staff was very helpful in giving us help finding places. Rooms were immaculately clean and the lobby was very comfortable and inviting.Bathrooms were very spacious and had all the needed amenities.
It's situated in a great location in the city center, very close to the old part of the city. Offers great comfort.
Easy access (driving) to Ourense and its historic quarter. Private parking, plenty of it, shaded. Friendly staff. Good, clean, and spacious rooms. Wi-fi worked fine in the rooms.
I booked this for a friend when his car broke down and was going to local Audi garage. He and his wife were very pleased with the hotel and facilities. Staff were friendly and helpfull, would reccommend.
staff were very helpfull, hotel very clean but a bit noisy in the evening, i would come to this hotel again price of breakfast it was way too much
Very good. will use it again
Glass lift was nice. Parking was easy and plenty of it, and shaded. Staff pleasant and helpful. Meals good. The free internet was good but did not work in the room. Like almost all hotels nowadays they don't seem to bother providing secure internet, which is very stupid as it costs no more to provide it. (expert opinion)
Small but functional room. A few English channels on TV. Breakfast of good quality and selection. Hard to find. Staff had very limited English. Considering isolated location, food options were too few.
I left something back and the right care was taken. Even knowing we are non-Spanish speakers there is no much effort (empathy) to try to understand our needs
staff helpful with local directions (once we found the hotel). Also, breakfast was great. 1. Very difficult to find- -you need to improve your directions, and make the map copyable. 2. The walls of the room were extremely thin and we could hear all the activities of our neighbors- -but I doubt that this can be improved now.
Modern hotel, fast checkin, lots of free parking, good bar and it was open - unlike other hotels. Staff in desk helpful and polite. Nice views from the room. Took ages to locate on the 2011 Garmin GPS. Even Google had its location wrong. Showing signs of needing a bit of TLC. Single room very small.
huge swimming pool, good buffet breakfast, large bedrooms, and very easy access from the old historic town if you have a car (always straight on) even if it's outside the city. There were dogs barking all night long during the 4 nights we spent in the hotel. Do not book in this hotel if you have a light sleep (noisy). It seems there is a sort of non authorized kennel in the surroundings of this hotel.
rooms a good size, good shower, nice breakfast, good location paying for car parking. shower gel not replaced each day, no coffee/tea making facilities
Breakfast was good if a little pricey..
A good value clean and functional hotel close to the centre of the city. Secure garage facilities as I was on a motorbike with my partner (garage with fee, but it's worth it). No
Very clean, spacious room. No tobacco smell. Excellent breakfast buffet. Staff was very courteous. Just a minor problem with the toilet flush.
The location Not a 4 stars service at all, rather 3 or 2 stars
I would like to say, that during our stay in Gran Hotel Ourense San Martin we have met with very professional behavior hotels staff. No
The very quite area and peacefull surrounds - Excellent Resturant & Staff - Also the Room was very good Nothing major, but the one and only person (male) at reception was on the telephone when we arrived and made no attempt to finish the conversation and attend to us but instead continued to talk for quite some time.
faclities, staff very nice, surroundings
Liked everything: comfort, staff, food, great short walks near a river and an old section, convenient parking. Can't think of anything I didn't like.
The air conditioning worked well. The male members of staff on the front desk were very polite. I found the quality-to-price relation very poor. I quickly formed the impression that my hotel room was drab and badly in need of renovation - e.g. both towel rails were wobbly and the toilet roll holder fell off. I found the orange emergency light very bright which made it difficult to sleep. I thought that the overblanket on the bed was not clean and the cleanliness of the pillows was not what I would expect for a 4 star hotel. A 'continental breakfast' was included in the room price but this involved just a few items from the buffet and this situation was not clear to me or another guest who took other items before being told that the were not included, which left a bad impression for me. Overall I would not recommend this hotel.
Very centrally located hotel. Reception staff could not have been more helpful.Please write at least 15 words A pity there was no residents bar or restaurant.