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The reception staff is helpful. There is no refrigerator and smoking smell in non-smoking room.
the room we were upgraded to was excellent, the receptionist who delt with our complaint about the original room was excellent. the room we were given to begin with was way below standard and if we had had to stay in that room and not have the option of upgrading it would have turned a very good stay into a very bad one
Really nothing Very applicable!!A misearable room,no services,old and weary towels,no tissues paper,no room service.Maybe can be considered as two star hotel!!!!
Swimming pool/spa While in a non-smoking room, the corridor we had to use to get to our room stunk of cigerette/cigar smoke.
Location excellent None
swimming pool over priced for the quality of the room
convenient location and excellent breakfast. Room was comfortable. Carpets in corridors were not clean, room was a bit dusty. Ridiculous price for internet connection. The whole place apart from restaurant needs tidying up, and perhaps re-design.
Swimmingpool is very nice.Breakfest was excellent. Familyrooms for stay with children. Why did you not mention that slippers and bathrobe are obligatory and that you have to pay 12 € to rent it.Idem parking 5€ per night
This hotel was awesome. My family and I stayed in a family room that was pefect. It was close to downtown, the shopping, and the Christmas Markets. The staff is very friendly and most speak multiple languages. Breakfast Buffett was also good and worth the 12.5 pp. The restaraunt is very pricey.....plan to eat diner else where if you are looking for value.
the spa and the swiming pool room to small, no internet conection, a bit rundown
Love going to breakfast in a robe and not putting on real clothes the entire stay! Liked being able to use spa, robe and towel even after check out.
clean, calm and relaxed nature of the hotel and facilities. Not being able to make a tea or coffee in the rooms.
Everything was wonderful, we enjoyed hanging out in our pool-bath robes. It was a very relaxing get-a-away. Staff was great. We will return
A very comfortable hotel with a fantastic breakfast
Relaxing in the SPA, enjoying healthy food and visiting the village. Carpet on the floor. The room was clean but the terrace was dirty. Staff not always responding to the client's needs. Old fashion rooms and bed not really confortable.
The Spa and hotel facilities all under one roof
Wonderful facilities, efficient staff and good food. We have been going to Thermae 2000 for 5 years and it has never disappointed. Much better than equivalent British spas.
February is a quiet month in which you can enjoy all the water and heat in a very comfortable way. Themae 2000 is build on a beautiful spot, it supplies views and it is surrounded with some impressive big trees. The building is a great design and the sauna's are among the best in the lowlands! The system with a keycard for the door and a paper card with your roomnumber for the restaurant does not work. You have to take both into the spa. Apparently the staff is working on this problem. I hope they will develop or purchase a system with a wristband or a pin that opens your door and can be used in the restaurants and does not show your roomnumber. I don't get it why you have to get dressed when you want to be into the swimmingpool area.
It was very busy and could have used more staff on duty, some staff in the restaurant areas could be a bit friendlier, although others were very good. would be nice to also have hot water pool on the 'sauna' side
it is a wellness hotel which means you relax and enjoy the tropical surroundings, warm water and spa treatments
Large junior apartment suite was well furnished, including well equipped kitchenette. Grounds were nicely done and provided a very peaceful setting. "King bed" was really 2 twin beds stuck together.
great staff, always willing to help with even the most ridiculous requests...bistro dinner and buffet breakfasts were great
Your booking.com reservation did not come through: there was none! What happened with the reservation?
The apartments were well appointed, restaurant excellent, and the grounds beautiful. A bit of an effort to get to without a car, although the shuttle service to Maastricht station was very welcome. Staff very helpful and attentive. Also very interesting with St Gerlach's chapel and museum on the grounds. Stairs in the apartment were quite steep, if you are at all incapacitated ask for a ground floor room.
gardens,buildings,rooms,restaurants,staff,setting in the countryside,all excellent. no
The junior suite was a private as your own appartment Nothing
The grounds and the facilities were beautiful. I would have liked the breakfast to be included in the price of the room.
spa facilities and the luxurious feeling of the room (we got an upgrade to a suite appartment) two barking dogs in the room next to us
Nice environment Nice dining room Good food Room is not confortable Old fashioned Too dark
excellent renovation and architecture, very nice surroundings the hotel could use a full time concierge. the information given by the receptionists was not accurate, and kind of ruined our night (wanted to go to valkenburg christmas opening and told us that it was not open. Stayed in the hotel and missed the opening of the Christmas fair and the fireworks)
The hotel staff, which was very friendly and helpful. I stayed in this hotel for the second time. The first time I had a room in the new part of the hotel. This time I had a room in the old part. The rooms in the old part are very small and not so comfortable as the new ones.
The braekfast was good. The room was bright, clean, and roomy. The bathroom was clean and modern with plenty of hot water. The hotel is real close to the train station. I would stay there again. Not much I didn't like.
Good location, close to train station. Decent breakfast. As expected for what we paid. Room door lock was not secure. The lobby was full of cigarette smoke. No front desk staff at 7:15am when we wanted to check out.
friendlystaff location clean and tidy room good chioce of breakfast no
Very effective heating ! Friendly and helpful staff Bed linen was clean, but a little discoloured
You get buffet breakfast and its only 10 min walk to the nearest train station The service wasn't good. I had no t.v in the room, had to ask 4 times! and it took 2 days!
The araff were nice Very old,need to make renovating in the breakfast and dining room
The new building is pleasant, nice rooms and bathrooms. In the older part of hotel the rooms are not so charming. Good selection for breakfast.
First I was given the key to an already occupied room. Then I was given a room on the first floor - very loud, and not secure (windows open onto the flat roof, accessible to other guests.)
The bedroom, the hotel staff and the location of the hotel, which was perfect because it was only a 10 minutes' walk to the train station and it is just 20 minutes from Maastricht. The restaurant. You are not able to order your dinner a la carte. Only a 3 meal-menu.
The addition of evening entertainment was a bonus
when I came from out side at 4 pm the room door was opened and the towels not change the bath romm was not cleaan.
Convenient in terms of transport and the counter service is good. The bartender is entertaining. Poor facilities such as no curtain in the bathroom - the floor is wet after bath; no internet connection, no water boiler in the room; I would rather to pay more to have these basic facilities.
Management and staff very helpful with particular praise towards bar staff for their good humour and making a party atnosphere
The very friendly and helpful staff, all of them, you should be congratulated on your staff training! The breakfast was OK but having to walk all the way to the buffet and back to your table was a bit much. Could the breakfast bar not be in the middle of the vast room? The dreadful music, a bit thighclapping and hopsa heisa.
Information on train service, local site seeing / walk tour map, etc. Should allow guest to use atleast two hours after check-in time, if required.
Quiet environmen, but close to transport. Yes, lack of internet. Only one computer terminal available for the whole hotel. Wireless network would be ideal,
Hotel's close proximity to Valkenburg rail station and city Centrum and free vehicle parking in a private lot at the hotel. Bathroom was clean. Most staff was friendly and helpful. Room and hallways in our wing of the hotel had a decidedly musty smell. Hotel should add some security to its one guest-accessible internet computer; a user (probably a guest's kid) apparently had been able to switch the default wallpaper to an inappropriate and offensive image.
Coffee making facilities in the room would have been nice.
just for the weekend overnight and excellent breakfast buffet a very nice hotel
The quality of facilities, for example the bar and restaurant
Room was comfortable, restaurant open long hours, convenient and easy. It's not cheap, no free internet access, and not very personal, but it does what it does efficiently
the customer service of the hotel staff overall was very poor not very happy with their attitude especially the restaurant staff restaurant and bar
The breakfast selection and quality of food were great. The bed was comfortable. Parking was free. Good value for money! The towels were kind of worn out. Internet was not free.
Easy access from motorway. No airconditioning. Too much noise from motorway. Unattended water leak in bathroom.
There was some refurbishing going on which made me wake up early. However, the staff treated this in a good manner afterwards.
Very good bedroom. Wide choice of food in restaurant, which was excellent quality and reasonably priced. No
Breakfasts were excellent and the staff were friendly and helpful. The lounge, breakfast room and bar area were beautifully decorated, and it was lovely to have a space where one could sit and relax. Smoking is still allowed in public areas in the Netherlands, and as non-smokers we found this a problem- unfortunately the smell from the bar travelled all the way up to the room (on the top floor).
Very Convenient, good off road parking, good value breakfast
We picked this hotel because we wanted to be near the town centre for the christmas markets, the hotel was perfect and we would stay there again.
staying in a castle was very special
The location is perfect - close to nature, near the natural park (we've seen deers here). The castle is also very picturesque (expept the new connected part of the building with the lift which is nothing common with the castle). The personnel speaks very good English and very helpful. Common areas are very rich decorated and you feel yourself in a real castle here. The breakfast is not very varied but of a good quality products (the view from the restaurant is also great). No sound isolation (you can even see lots of light from the door at night). The light in the bathroom can be switched on only together with the ventilation which is very loud - at night you can't use the light. The stairs extremely scratching (but beatiful) and the lift (we used once) is a challenge - extremely slow and you will be feared a bit :) The restaurant was closed on 8 p.m. (as all in the area).
The environment Not very helpful
The staff where very friendly.
The stay was an unique experience, the atmosphere uncomparable and the whole thing just, literally, wonderful !
The service was excellent and the hotel staff was very friendly and very helpful.
The breakfast, the place where hotel is situated ( very near center but no noise), small hotel We were surprised by small size of the room. This is also reason why we find value for money "fair".
Wished we could have stayed longer, wonderful hotel really cosy, clean and welcoming, continental breakfast was huge.
Dinner (Menu) was excellent! The location is the centre of the city, and it was very quiet. The toillet and the shower cabin don't have enough space. Man feels very tight.
Friendly receptionist. Pre - arranged parking. Good breakfast. Good central position to the town centre. Rather tired decoration in our family room. Cramped with adition of bunk beds which had no ladder, or side bar to prevent a child from falling out (would not have been suitable if our children had been younger). Given one bottle of shower gel for 4 of us (to shower with each twice !) This hotel was expensive for an overnight stay, it had rather off putting list of 'rules' in the welcome brochure in the room and was old fashioned in its attitude to families
Pleasant service and atmosphere,set menu dinner was good value Excessive street noise from local bars probably due to Hollands participation in UEFA football
The hotel was very convenient for a car show that we were attending. Unfortunately our stay in early July coincided with a heatwave and the lack of air-conditioning made it very difficult to get a good night's sleep, despite being loaned a fan for some of the time.
the relatively low price it is a four starr hotel, but when you use the television set in the room at normal volume, the neigbor starts instantaneously to knock on your door due to too much noise in his/her (in this case: her) room; the floor of my room was skewed (different levels at different sides of the room); the room had no window, but only a balcony door with a rather small window in it; all by all not the level of comfort you would expect from a 4 starr hotel!
Vey friendly staff - When I asked at the reception I they had toothpaste as I had forgotten mine, they unfortunately didn't have any (in a 4 star hotel ????), but the friendly barman/receptionist gave me a tube of his own to help me out. Breakfast was crowded, but very good The room wasn't just small as advertised, but very small The tv was also tiny - so small that it was difficult to see the programme. There was no shower curtain/glass and you could only shower by holding the showerhead as there was no wall fitting to hang it on. Overall, we didn't think that the hotel was deserving of a four star rating - At the most a low 3
Located very close to town centre.Hotel staff were friendly and helpful.Rooms comfortable.Good breakfast. We stayed at the weekend and had a room at the front of the hotel,noise from the road outside,both traffic and revellers,went on tll quite late.
Staff very friendly and approachable. Breakfast service excellent. Lack of air conditioning was a problem. As was the location of the room on the first night (facing on to the main road). The temperature was very high and when the windows were opened the noise was incredibly loud. Although, it should be noted that when we requested a room change, this request was met.
location, everything we required very close by
Quaint and comfortable
The location and staff were excellent. The breakfast was very nice including breads, meats cheese and cereals. There also was a cappucino machine which was a plus.
Nice staff Room rather basic
The place Valkenburg Bussy traffic in front
breackfast very good, very friendly and attentive staff no, all was very good
Service, Staff, food etc
The staff were very friendly and the quality of food was excellent. Initially we were given a room where the previous guests had smoked, but on request we were moved to a non-smoking room.
-We had asked for a non-smoking room, but didn´t get it initially. After pleading they switched rooms and we got it. -In the middle of the night a lot of noice from other gasts coming in, talking very loud, bouncing on the wooden stairs. This was in a timeframe of 2 hours!
Extremely friendly staff, absolutely superb breakfast, and so close to the train station. This place was really good, I would highly recommend.
Clean, cosey hotel. Perfect for a walk around the Valkenburg centrum.
Good location Beds were twin and not double. Room temperature was too cold
Breakfast, nice room and beds I had to shower very carefully, otherwise the bathroom would easily get wet.
friendlliness and helpful staff.
Breakfast was excellent;the bar was very comfortable. The internet was not working and there was little interest in fixing the problem for us.
Service with a smile. Breakfast +++. Room was very clean and specious. Tea-coffee making facility n room was great. Very close to the station and shopping center. In short, excellent value for money. Nothing
nice clean room. Although at the front side you have traffic, it is well isolated. The breakfast is marvelous, well sorted. To bad I could stay one night only
location, food, price,comfort.
To dial the reception incase of an emergency you had to dial 9 or another number. I tried both for about 5 minutes but couldnt get thru to any one. The number should not be advertised as an emergency no cos if there is then somebody could be in desperate need of help but there is no one there to asssit
Staff very helpful. Secure place to keep bicycles. Would recommend the hotel but not for more than two days, see below. Little storage space in the rooms, not a single shelf or draw for clothes storage. Although two non-smoking rooms were requested one smelled strongly of tobacco smoke so that the window had to be open at all times to make the atmosphere bearable. Food generally good but hot evening meal in the restaurant served on very cold plates
A good breakfast with plenty of choice Had to ask for tea & coffee for the room. Uncomfortable split beds.
The staff were very friendly, the bed very comfortable and the breakfast was very good. I believe this hotel (like so many others) freshens the bed or room with a spray before guests arrive. It does make the room smell nice and fresh but it can be a problem if the guest has an allergy to sprays. So many hotels now do this, but for me it's a problem.
The location of the hotel was ideal as it was near the train/bus station and the town center. The room was clean and there were 2 pillows per person. There was a good selection of channels on the tv in the room, including English channels. We liked being able to help ourselves to tea/coffee at breakfast. We were allowed to leave our suitcase with the hotel staff on our last day. This was very helpful as there were no luggage lockers at the station. The shower in our bathroom kept switching from dangerously hot to cold. The tv was tiny and difficult to watch. The corridors and our room looked old, and in places needed refurbishing. Beds were very soft and pillows quite hard. There was no mini-bar in the room and apparently no room service (except perhaps breakfast). No food or drinks from outside the hotel were allowed in the room. The breakfast was ok, but was quite limited (E.G. no croissants, pastries, not much fresh fruit). Also, my b/f really missed having ketchup with his scrambled eggs and bacon. The kettle in our room was good but they only give you a small kit with tea (2 bags) and coffee. After this, you have to pay 1 eur per kit. Overall opinion: price too high for quality.
Good price, clean room, nicely located between the rail station the and center of Valkenburg (very easy 5 min walk), easy 15 min rail trip to Maastricht
Nice, quiet location, reasonable parking.
The hotel staff went above and beyond to make our stay enjoyable. The hotel is perfectly located in the city center with dozens of restaurants at a rocks throw away.
Good central location, extremely friendly staff, everything worked, everybody was helpful and friendly. Limited breakfast selection, it is not as close to the castle as it looks on the picture (not that this would be an advantage).
Location to the Valkenburg shopping/restaurant areas. The breakfast meal price was included in the room, but the breakfast itself was very short on imagination and food.
staff were very friendly and all spoke good english. felt that did not get great value for money. essentially payed 190 euro's a night for a big room,which was advertised as a junior suite. no tea or cofee and the bed was two pushed together with two single quilts.not very romantic!! no problems with the staff and location was good!!
The staff were friendly and helpful
The buffet had a large array of foods. They gave our three year old a toy (rubber ducky) which she loved. The hotel was close to the Valkenburg caves. We walked easily there. Dated furniture, non-working radio. Room-service only could offer tomato soup and french fries.
We found the hotel and personnel very positive and helpful.We will stay again at some point.
Good location in the city center. Just a hundred meter to the castle ruin and cableway, few minutes to get street with many restorants. Room was species, very comfortable and clean. Parking ability is close to the hotel (public, free at night). very helpful personal. Good ratio between price and the quality. Not so rich breakfast. Just a few choice but price is equal (just 5 Euro or something like that).
good organized, all formalities for check-in were already prepared. excellent service, kitchen and quality of food
Very helpful and friendly; tasteful decor; good breakfast
terma 2000 the outside board
Friendly staff, free parking
freindleness of the owner and staff
near the center and the hotelmanager
Owner was very friendly, rooms were modern & very clean & cleaned daily & there is a beautiful south facing garden with tables & chairs oh & a tasty continental breakfast...
Suitable as a base for touring south east Holland or across the border into Germany Picturesque area. No evening meals available.
Breakfast. The room's are nothing like the photo's shown on the NET.The room,s we were given were classed as doubles/twin to me all they were good enough for was over night stay, you could not realy unpack due to lack of wardrobe space, there was no where to sit but on the bed.
Location,the appartment new and big,the staff,. No internet.No telephone.Overpriced for such hotel.
The hotel is very bad. No soap and shampoo in the shower and no track of hair-dryer in the bathroom. The staff is no kind and they have no competences in problem solving.
It is situated in the centre. It was rather noisy.
Excellent and helpful staff, good spoken English which was a bonus for non-Dutch speakers. Central location did make it noisy at weekends (from outside, not the hotel guests).
The helpful way the staff dealt with the overbooking problem and the quality of the (upgraded) rooms we were allocated on the second night. Yes. In spite of having received a booking confirmation at the time I booked, the hotel had no record when we arrived. The hotel was fully booked. However, the hotel staff provided us with immediate (complimentary) refreshments and set about trying to find us alternative rooms for the first night. This was in a newly rerfurbished hotel in Valkenburg. Although the rooms were clean, furniture was limited to beds and a single chair only. No TV or even simple wall pictures. One of the rooms did not even have a wardrobe or anywhere to hang clothes. This was only acceptable to us since there was nothing else available in Valkenburg on one of their busiest days of the year. I would like an explanation of how this problem could have occured.