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Fantastic room - huge and luxurious.
Staff were very good and attentive Overall, hotel was fine but felt a bit "dated"
The warmth and friendliness Not really
Quiet with plenty of staff on hand, most of whom made you welcome. Bar closed at odd times, like 2/30 on Friday afternoon, just as I arrived and wanted to relax with the paper and a glass of wine.
The long time at the check out in the morning. A four star hotel should have teo reception staff at this busy period. Also it is a long way to the bottom car park with your luggage.
Decent sized bedroom and excellent bathroom N/A
Our room was spacious, clean and very comfortable and the staff on the reception desk were extremely efficient. I wish we had stayed longer!!
Comfortable. Friendly The Restaurant could be better both for Breakfast and Dinner. The Orangery/Bar/Lounge menu and food were better and better value
it was quiet and convenient car parking
Wonderful hotel great food and service.
On our arrival, reception did not have a record of our on line booking but efficiently dealt with the matter. The Breakfast Manager on Sunday was particularly friendly. It looked very much as it did when we stayed there 10 or 11 years ago and whilst clean was a bit tired and dated.
Quiet location Problem with internet service in room. Had to change rooms. Staff dealt with this very well.
peaceful room #102
Restaurant was good. All staff helpful There needs to be a lift to the 1st floor.
Use of the swimming pool and spa facilities - good opening hours. Excellent customer service.
Upgraded room Bar and seating area very basic and open - seemed more like part of entrance and reception area.
Friendly staff Breakfast Room staff not very efficient in maintaining food at the buffet nor for delivering toast to the table.
helpful staff, enjoyed the swimming pool
bar and dining room staff were excellent
the pool, the food, the location...good local bus service. Comfortable beds.
We have stayed at several Hotel Du Vin's throughtout the country because of the ambience and the boutique nature. We enjoyed our stay immensley but would only comment that for £145 a night (4 nights stay)that breakfast would be included.
Courteous and efficient staff despite the Hotel being very busy the evening i arrived. Though the room was bijioux it contained everything required for an over night stay. Lovely view of the gardens. Both The evening meal & breakfast were excellent.
Comfort and the feel of luxuriousness. Many great details. Difficult to find parking.
Nice ambience & good food Room was musty and pokey - shower did not drain.I rang reception and the bistro for 5 mins each to order room service - at 9:30pm and no-one picked up
We came down for my daughers's 21st Birthday. She had always wanted to visit Hever Castle and as it was a special occasion I wanted to book us into somewhere a little special. We loved the restaurant and food and the decor. Sadly we weren't able to stay for very long, but would definitely recommend it
Breakfast was lovely and staff were extremely helpful and friendly. We booked a triple room expecting a double and a single bed, we got a double and a camp bed. It was a little small for an adult.
The rooms looked dated. The room booked was stated as overlooking the common - the room overlooked a car park and another building not the common.
Friendly atmosphere, comfortable and spacious room. Ideally located, close to all ammenities. We would prefer room only as do not eat a large breakfast, preferring a coffeee start..
Easy access to town centre Look forward to the 1st july in bar area
Spacious double room for single occupancy, excellent restaurant and service with friendly efficiient staff. Highly recommended
Friendly staff, good restaurant and service . Good location for town centre. Comfortable, at home, feeling.
Hotel decor was good & everyone was friendly & helpful. No
Friendly staff & helpfull staff
Friendly staff Shower needed repairing
Efficient lift. Pleasant staff. Comfortable bed. Clean. Difficult to use toilet flush. Sink stopper unhygenic system. Table or shelf needed to boil kettle and place cups etc. Difficult access to coat hangers
Our stay at the Camden Arms was excellent. We can not fault it in any way.The staff were very professional and yet very friendly and welcoming. The room we had was beautiful. N/A
Quiet room, good breakfast and the old pub, which forms part of the hotel.
Staff friendly and helpful, room clean and comfortable and quiet. Bathroom had shower but not bath. Ate at the restaurant and food was good. Buffet breakfast fine. In all no complaints and seemed pretty good value to me. The only downside to the hotel is that you are outside of tunbridge wells here so need to drive in and out.
Clean, friendly, lively hotel, but very traditional feel too. The staff were outstanding - we arrived late on Saturday evening after the kitchen had closed, but even without us asking, they offered to provide sandwiches and tea or coffee. The room, although small, was beautifully appointed with luxury touches. We were there for an event at a local castle, but hope to go back next year for a longer stay when we will use the hotel as a base to explore local stately homes and the countryside. Highly recommended. Very minor - it was a shame that the shower was not as strong as it could have been. Nothing else!
Nice sized room, with good facilities.
Great breakfast-was worried about partner's reaction to a "continental" breakfast- he is still going on about how good it was. Parking plenty of it and close to accomodation. Nice rooms and breakfast area. Convenient position, easy to find, lots to do/see nearby in a lovely area None
Nice quiet clean room away from the road. Plenty of car parking Very popular at lunchtime suggested they are doing something right. Disappointingly small room, very dim lights in the bathroom, bed sagged in the middle, too soft for us, not a good nights sleep. Strange 'modern but baronial tudor' furniture in a newly built room.
The friendliness and helpfulness of the staff. Did not spend enough time there!
Although we arrived late in the day after a wedding, the room was very comfortable and homely.
My room was clean and tidy with a modern ensuite and the usuals TV, good hairdryer etc. The breakfast was good and the laid out nicely. I ate in the pub during the evening, the food was good and as expected
Extremely limited parking. Streets all around are in a clamping zone. Rooms basic, very overdue for a refurb and probably okay for tradesmen (which is what it was full of), advised not to come for breakfast between 7am and 8am as "its very manic" by the receptionist.
breakfast was poor quality, the hotel is quite dated & the bathroom needed a complete overhaul - peach suite & blue flowery tiles!
Central location, parking was also a bonus. A little bit shabby, could do with renovation.
Nice breakfast,quick efficient service
It was close to the restaurant we had booked, It had foor heating and drink facilities. We had anuncomfortable pull down bed and the decoration was tired the furniture worn.
Comfort with no fuss Decoration
Good size room with good facilities Main hotel stank of stale cigarette smoke so I was glad to be in the annex which was smoke free
Location Room was shabby. Breakfast very poor
Staff were friendly and helpful. The phone in the room was not working which meant I had to go down to reception. Although there was tea, coffee and sugar in the room there was no milk. The receptionist gave me some when I asked but only 5 small cartons which was not enough for two cups of tea each. The tea did not taste very good at all. Would recommend using a better quality tea. The breakfast was not very enjoyable. The sausage was almost raw and neither my mother nor I could eat it. It would have been helpful if someone could have helped with our luggage. My mother is 88 years old and I needed to take care of her as she went up the stairs and so could not carry two suitcases as well.
Pleasant room - good view Vans in car park made it difficult to find a space
Very clean and and friendly. Excellent place to stay. nothing
Room decore was nice No inroom facilities, poor menu (excuss as because they are in the middle of town you can go out to reasturants), no cooked breakfeast available, staff helpfulness was poor (was taken to the lift and left to my own devises to find the room)
It was nice to have a larger than normal room, very airy with a handy desk, etc No bath, nice shower etc though.
It would have been nice to have tea/coffee making facilities
Stayed for one night due to a wedding at the High Rocks. Location excellent for central Royal Tunbridge Wells. Style of hotel was boutique and ideal for a short stay. Breakfast was continental.
Great, friendly staff. Nice decor, and nice guests
Good location for where i needed to be. Rooms were too small especially the bathroom, only a continental breakfast was available and a very limited choice of meals for dinner.
convenient location it would have been good to have a kettle in the room.
It is a very attractive and stylish hotel. Great location near many things. Our room was very good sized. My one recommendation would be to include more shelves or a dresser in the room.
The hotel was very peaceful and relaxing. There was nothing we didnt like, but would have liked tea and coffee making facilities in our room.