The staff was very kind and the dinner really good
Hotel staff were very helpful and polite. The location was excellent, opposite the main thermal baths, it also provided a garage for parking, and free shuttle to the ski lifts whenever required, even after check out. The hotels own Sauna was broken when we were there, but the main baths were right opposite so it was not that important.
Near a terme, golf,histrical center.The dinner of HB wonderfle with lot of vesitable and tipical dishes.Sauna and jaggie is free.
bed it is not comfort for me. hotel have not stacionar internnet point
Nice setting The food was awful. Service was very poor too.
close to town centre - modern clean and well appointed - friendly helpful staff certainly as good as any 4* I have stayed at in Italy if not better. diner in the half board option wasn't as good as local restaurants
Very helpful staff. Great location. Wonderful dinners each night in the restaurant. Not really anything I can think of.
Nice hotel in wonderful place. One of best in Italian Alps. Breakfast menu was very basic.
Chose hotel due to location at top of Stelvio Pass. The bedroom we were eventually allocated was spacious and clean with a good view of the mountains. Hotel failed to respond re sportscar parking enquiry. On arrival we were Initially allocated a room with two end-to-end single beds, subsequently rectified. Shower room very small. Poor sound insulation between bedrooms. Dinner menu & breakfast selection very limited. Overall impression is of poor value for money compared with hotels in Bormio or Trafoi and other hotels used this holiday.
Magnificent journey via the pass to get there rooms very basic
Great location and good food only a small point, but the rooms were a little dark, brighter lamps would have helped
scenery and staff obviously more geared to winter clientele and we visited in the middle of summer
The location, the location and the location. Breakfast. Bar. Limited breakfast and dinner hours. I don't like Nescafé, especially in Italy. €50 is a bit steep for a night in a refuge-like hotel, but in this environment everything is steep :-)
Interesting to stay at the level of >2700 M. They had a good family room for all 4 of us. Reception only spoke Italian, not English or German. Breakfast closed already 9 am, we were not informed and missed it. Very small lift that did not work when we came, climbing 4 floors with luggage is no fun at this altitude.
The rooms were fantastic and the staff excellent, I would highly reccommend anyone to stay there.
The hotel appears to be newly built, and the rooms and interior ot the hotel are lovely, even if the colours in some bathrooms are a bit bold. The staff are friendly and spoke good English. This was the most expensive hotel stayed at in Italy, but was not the best value for money by any means. The breakfasts are tasty, but the selection not as good as some hotels; for example, only one type of cereal is available to choose from. Evening meals are essentially a fine dining experience and correspondingly very expensive (especially for Italy) for not a lot of food, even if overall the courses were delicious.
Unfortunately we only stayed one night at this hotel, but it was fabulous and I would definitely go for longer next time. There is a huge range of different indoor and outdoor spa facilites which are amazing and all included in the price. What could be better then relaxing in one of the hot tubs in the sunshine, overlooking the alps. The staff were all friendly and very helpful. The food in the main resturant in the evening was excellent. The breakfast menu was abit more limited than in some other hotels, but still a good choice and the hotel seems to concerntrate on doing simple things to the highest standards and cooked food is available on request. Although the hotel isn't cheap you come away feeling that it was excellent value for money
An incredible hotel in the most breathtaking of locations. Not cheap but worth every penny to experience the level of luxury on offer. The spas is incredible set against the dramatic back drop of the mountains. The rooms are great (if a little small) and are incredibly comfortable. The service is first class. We stayed over my birthday and whilst we were down at breakfast on our first morning they put a gift and card in my room - they had worked this out from my passport details. An incredibly simple touch that impressed hugely. All front desk staff went out of their way to give us information to make our stay better. We couldnt eat in the hotel restaurant as it was full but were sent to the sister hotel Bagni Vecchi and it was great.
Very pleasant staff, clean spacious room, good shuttle bus on demand to ski slope, easy walk into town, no problems with parking. Lovely leisure facilities however there was an extra charge of 15 Euros for use of sauna and steam room, which seemed a bit excessive.
Nice luxuries in the room, friendly/helpful staff, spacious feeling, big bed.
The staff were very friendly and attentive to meet our needs. Most patient given our inability to speak any Italian !!
The staff were very friendly and efficient, and there was a wonderful family feel to this relatively small hotel. Location was excellent in terms of being close to some great mountain hikes.
Tirano is a good stop-over for the Stelvo Pass; hotel is central in Tirano, next to railway station Very noisy next to station, started at 5:30am. Room we had was basic, nothing like the elegant rooms in the internet gallery
It was the worst night in a hotel ever. We were in a room right next to the train station that was active all night. Neither of us slept at all.
The warm and welcoming atmosphere. The convivial and exceptionally helpful staff, particularly teh restaurant staff who could not have done enough for us. They really went out of their way to accommodate our two young children at mealtimes.
1,Morning buffet was wonderful! 2, Good location (just in front of the station) 3, Clean room and bathroom.
Every thing was ok. None of my credit/debit cards would work; no other problems with cards during week away!
The hotel is across the street from the train station, making it very convenient. The front desk does not open until 7:00 in the morning, so one cannot check out of the hotel to catch, say, a train leaving at 6:10. The floors are hardwood rather than carpeted.
The location was perfect! Right across from the train station! Perfect for catching an early morning train through the stunningly beautiful Bernina Pass. We had a wonderful dinner there and a great breakfast!!
The hotel had an excellent location in the main square next to the Bernina Pass train station, very good for those travellers doing the Bernina train ride. There was no food available after 8 p.m. anywhere.
The staff were pleasant and the restaurant (dinner) was good. Continental breakfast was fine. Very close to train station which was very convenient. Option to pay for secure parking was good. Ability to book a family room was good (double and bunk beds) but the room was in need of redecoration Mould on the bedroom and bathroom walls. Bedroom quite noisy due to water pipes from other rooms running through room walls.
We particularly liked the uniquely furnished suite and its quiet location. It was quiet, private and most comfortable. The reception staff were also very helpful to us as foreign language speakers and this was also very much appreciated.
Excellent room and very cordial staff. No
We enjoyed the high standard of accomodation and comfort offered by the hotel both in our suite and also the lounge. The hotel staff was very attentive and friendly.
Comfortable hotel in a beautiful setting. Very friendly and accomodating staff.
Location, friendly staff, excellent rooms, jacuzzi
Very friendly reception. Location (but please see also the negatives). Beautiful exterior, and well maintáined interior. Very good breakfast. Very good location in the winter time, when the windows could be closed. However, in the summer time the location isn't ideal in my opinion. The hotel is virtually located in a street intersection with quite a lot of traffic around the clock. There is no A/C. So when the outdoor temperature is high it could be quite noisy if you've got a room facing the street.
Hotel staff were very pleasant and helpful. Lovely breakfast. Secure parking. Our room was situated next to a public car park and the dustmen turned up at 6am to empty the bins. A bit noisey with bumps and crashes comming from within the hotel in the late evening. Hair dryer was not much good.
A smart, clean hotel with stunning mountain views. Friendly, helpful staff. A limited menu for the restaurant, but very good food. Secure garage parking if needed. A decent size room with pine decor. On a fairly busy road. Whilst not a major problem, the traffic noise was a shame when using the balcony.
Underground parking. Friendly and attentive staff.
Very friendly staff/family that runs the hotel. Nice rooms, all looks new. Good bathroom. The restaurant is good, better than I expected, with good whines. The staff very much likes to please the guests; if you ask, a lot is possible. Breakfast was ok.
tremendous views, excelent slopes, great staff, very nice people not quite as presented on the site; some... interesting breakfast
Newly build, cozy interiors, comfortable spacious rooms, balconies with mountain views, owners are very friendly. No complaints, except for the early check-out (10-00). Considering check-in starting from 14-00, check-out at 12-00 will be ideal.
Lovely place! Great village to stay in, slopes nearby, "brand-new" hotel, very comfortable, nice balcony, tasty interiors, good breakfast. They take credit cards which is not common case in Italy. We will go there again. Please be adviced that electronic key is opening your room only, not entrance to the hotel which is closed at night. We returned from the walk at 2.00 at night and had to wake someone up toget into the hotel.
A stunning hotel, the nicest we have ever used, beautiful design and finishing, very friendly helpful owners too Nothing negative, it was wonderful, we shall return
Our room was very nice and the dinner we had was excellent We reserved the wellness 30 minutes in advance as requested, and when we arrived nothing had been turned on. No lights, cold sauna and steam room. We were tired after a long day cycling and this was disappointing. It would have been nice to have some fruit available at breakfast.
Everyone at the hotel was friendly,helpful and accomodating. They made sure we had everything we needed and more.
Really Good breakfast, Very tasty dinner, Clean room and Silence.
Nice, new room interior (wood, stone), location ideal for hiking, friendly and informative welcome at check-in. Unwilling / almost unfriendly as we appear for breakfast at 9:55, but "allow" to still have breakfast (breakfast time ends at 10); bed quite soft (back-pain); staff enter/cleaning room during breakfast time (twice, even with "do not disturb" sign).
Varied breakfast good for Italy! Had a room at the back of the Hotel it was a bit dingey.
warm atmosphere,gentleness and readiness to help from staff none
I liked the location and nearness to the train station for the Bernina Express. The staff spoke only a few words of English. The waitress/waiter were invisible and it took over 30 minutes to get water when they finally realized they had a customer. Very, very poor service.
The hotel service was professional and everything went very smoothly. Good breakfast, ok look. The hotel is a bit old and the equipment of the cheaper rooms little old and destroyed, but of for short stay.
the location of the hotel is great, it is what you expect from a 3 star hotel. It is simple and gives you what you want for a good price. Nothing special no luxury The towels are thin and the bathroom is small.
stylish, comfortable and friendly.
excellent location, staff above all expectations!! thin walls.
Fantastic place, better than 3 star rating (unless you want a spa), better than many 4 stars I stayed at on same trip. Secure parking if you're driving your expensive car at near by stelvio pass, and beautiful room with balconies that have great views. Location perfect.
Excellent Breakfast, Cleanliness of the whole facilities and kindness of staff
All round excellent Nothing.
Fantastic facilities very high standards
Excellent, newly refurbed hotel
Great hotel in a perfect location. Thoroughly clean and extremely comfy, would definitely recommend!
The location was convenient for the Stelvio pass. It was modern and comfortable, located in the old part of the town. The staff were most pleasant and helpful and provided an excellent breakfast. Secure parking was also a bonus.
Very high quality personal service. Beautiful location set above the old town with wonderfull views. Excellent modern and stylish accommodation.